HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday. 
It used to copy, print, scan perfectly but we need a new fax machine so we went out and bought the phone cord and hooked up a fax line and telephone with built in answering to the Office Jet and the fax works , but now it will not print a document from Open Office to the printer because it tries to make a fax cover page.
I have run out of ideas can you please help?
This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

Similar Messages

  • Why does my hp office jet pro 8500 premier not print what is seen in print preview when using excel?

    HPoffice jet pro 8500 premier, Windows Vista

    Hi,
    Please try this test: In Excel setup print area and print again. If the printer prints the right area that means something in Excel. Some Excel cells may contain something and Excel sends all to printer.
    Regards,
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • I have a office jet pro 8500 A909 a printer. Will it print wireless? windows 7 & 8

    can it be modified to print wireless if it won't do it now

    Hi,
    The HP Officejet Pro 8500 (A909a) can only be connected using USB or wired Etehrnet, the printer itself cannot be connected wirelessly.
    By connecting it using a network Ethernet cable you may install the printer on any PC connected to the same network, either Wirelessly or Wired..
    For Windows 8 download and use the doftware below:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110033-1&cc=us&dlc=en&lc=en...
    For Windows 7 you may gt the latest software from here:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-88604-2&cc=us&dlc=en&lc=en&...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Printer will not print but will scan and photocopy HP Photosmart B109n-z

    Hi
    When I go to print a document I keep on getting the message error - printing,  we are using the printer on a wireless network
    Don't know if this has anything to do with it but installed the new BT Home Hub 3 yesterday had previously the BT Home Hub 2 and put in 2 new cartridges otherwise nothing else has changed
    I will be very grateful if anyone can help me out here
    Regards
    Iain
    This question was solved.
    View Solution.

    You will have to re-connect your printer to your new BT Homehub.  In the HP folder in your Programs, run the Printer Setup and Software program to re-connect it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Why can't I download drivers for hp office jet pro 8610?

    I just bought the HP office jet pro 8610 and my mac book will not recognize the printer.  When I'm prompted to download drivers, I am told they are unavailable from Apple.  Can anyone help?

    Click HERE and choose your OS X version from the pull down
    ÇÇÇ

  • New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

    New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always  defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help.     2Wood. 

    Hi @jodanalynn ,
    I see by your post that you need to reset the printer. I will be happy to help you.
    I can send you that information in a private message.
    In the forum beside your handle name just click on the envelope to view it.
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610.

    I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610 using Adobe Acrobat Pro 11. I recently purchased the printer. I believe I ame using all of the defaults. How can I correct the problem?

    Hi,
    Both printer and computer seem to be on same network.
    Please download and run the following utility to troubleshoot on the issue.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03275041&cc=us&dlc=en&jumpid=reg_r1002_usen_c-0...
    Also download and install the firmware update from the link below.
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89897-4&cc=us&dlc=en&lc=en&...
    Although I am an HP employee, I am speaking for myself and not for HP.
    --Say "Thanks" by clicking the Kudos Star in the post that helped you.
    --Please mark the post that solves your problem as "Accepted Solution"

  • My new HP office jet pro 8610 is LOCKED.

    somehow while setting up my new HP office jet pro 8610  it locked It .
    I am trying to set up internet wireless and i am so frustrated! message states:
    you cannot use the device's built in networking capabilities because these capabilities have been disabled when the device was set up. for more imformation, contact your network administrator who set up the device.
    A simular message comes up for every feture I wish to try on this printer. 
    I am this person. .....
    Does this printer have a master reset? i can not find it. please help so I dont have to put it back into box and return it to the store. thanks Jodanalynn

    Hi @jodanalynn ,
    I see by your post that you need to reset the printer. I will be happy to help you.
    I can send you that information in a private message.
    In the forum beside your handle name just click on the envelope to view it.
    If you need further assistance, just let me know.
    Have a great day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Office Jet pro 8610 for windows server 2008 R2

    I have the new Office Jet pro 8610 prither but dosn't have the driver for "Windows Server 2008 R2 Enterprise" 64 Bit.
    What to do now. Can you please provide ?
    Thanks in advance.
    This question was solved.
    View Solution.

    Hi,
    The same driver as provided for any Windows OS as Windows 7 or 8 should be used, the installation however should be launch via the command line and not as a standard installation.
    Follow these steps to install the printer software on a server:
    http://support.hp.com/us-en/product/HP-Officejet-Pro-8610-e-All-in-One-Printer/5367603/model/5367606...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Does HP Office Jet Pro 8610 Support Adobe .PDF Files?

    Greetings,
    I'm thinking of upgrading from an HP Photosmart Premium C309g-m All-In-One to an HP Office Jet Pro 8610 All-in-One. 
    I was able to create and use .pdf files on the C309g-m.  I have Adobe Reader on my computer.  Will I be able to do the same on the 8610?
    Thanks.
    shamrock838
    This question was solved.
    View Solution.

    shamrock838 wrote:
    ... I was able to create and use .pdf files on the C309g-m.  I have Adobe Reader on my computer.  Will I be able to do the same on the 8610?  
    Hi,
    Looks like you are talking about scanning to PDF.  Yes the 8610 can scan documents as PDF files. My suggestion: spend a bit more for a 8620 or 8630. Please check the following brochure, you will see why my recommendation is a 8620 or 8630.
          http://www.hp.com/hpinfo/newsroom/press_kits/2014/OJPro/OfficejetPro8610_8620_8630.pdf
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • OJ Pro 8625 will not print in color only shades of gray

    Printer was purchased two days ago.  The printer will not print in color only black and shades of gray.  alignment test on 2/28/15 showed color.  cartridges show full.

    Hi there @ChuckHilde 
    Welcome to the HP Community
    I saw your post about how you cannot print in color, and I would like to refer you to try the steps I previously recommended in another thread. The printer itself prints in color, therefor there is most likely settings on your Mac that need to be changed.
    Click here to get to that thread and try the steps: Re: Printer Only Prints Pictures in Black & White
    You should be able to print in color after those steps!
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • My I pad will not print, but other I pad prints fine on same network

    MY I pad will not print, but other I pad works fine on same network

    Check the printer queue on the iPad by opening the multitasking bar.  If the Airprint icon is there, open it to see if a job is pending.

  • I only want my HP Office Jet Pro 8600 Plus to print in black and white

    I have an HP Office Jet Pro 8600 plus and I only need it to print out word documents and do not need color. For some reason the printer requires me to refill my yellow ink in order for me to print a document in greyscale. How can I change the settings so this doesn't occur?

    Dear neurogeek,
    Please follow the steps of this document:
    http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322915/m...
    I hope you find it helpful.
    Greetings.
    * I am not an employee of HP, my work is voluntary.
    If this answer was helpful and clarify or resolve your problem, please mark the issue as resolved and click my star next to give a kudo as thanks.
    I am not an employee of HP, my work is voluntary. If this answer has been helpful and clarifies or solves your problem, please click the button
    and click on the icon if you want acknowledge the assistance.

  • When trying too print vi network to HP office jet pro 8600 get message "printer is idle

    Using MacBook Pro and HP Office jet pro 8600mn, printing via wifi it won't print. Get message printer is idle. Pause and resume, no effect. Uninstalled and reinstlled printer no luck.

    Hello, bluzdoc. 
    Thank you for the question.  Here is an article that you may find helpful.
    Troubleshooting printer issues in OS X
    http://support.apple.com/kb/ts3147
    Regards,
    Jason H.

  • Officejet Pro 8620 will not print old documents, only newly created ones

    When I use the driver designed for the printer I can only print documents (Word, Excel, and Publish 2007) that are new, as long as I have not copied and pasted or inserted sheets from previously created documents.  It will not print any Outlook 2007 emails but it prints PDF's fine. Also, the printer works fine with driver for deskjet 990c but limits my options on page size and the margin on the right side won't change and are way to big for most of my documents.  Any thoughts?

    This is very peculiar @bmphr 
    Running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
    Connectivity:
    USB: Verifies that the USB connection from your computer to the HP product is working correctly.
    Network: Verifies that the network connection between your computer and your network is working correctly.
    Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
    Driver Check: Checks for missing or corrupt driver files.
    Device Manager: Checks for problems in Device Manager that would prevent printing.
    Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
    Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
    Port Match: Checks the port settings for the HP product.
    Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
    Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
    Print Settings: Checks and adjusts the print quality settings.
    Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
    Scan Tests: Checks the scan mechanism, drivers, and registry entries.
    Source:Try the HP Print and Scan Doctor for Windows
    Click here to download and run the Print and Scan Doctor> >>>>> www.hp.com/go/tools
    If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
    If you see only green check marks (), the tool did not find any problems.
    If you see green wrenches (), the utility identified an issue and corrected it automatically.
    If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
    If you see a red X (), follow the on-screen instructions to resolve the issue.
    Thanks, I look forward to hearing back from you.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

Maybe you are looking for