HP Office jet pro scanning size issue

I have a HP Officejet Pro 8500
When scanning to my computer to a .pdf it always results in an 8.5x14 document not an 8.5x11 document
(and this happens regardless of whether I scan a book page with the scanning lid open or an 8.5x11 single page original with the scanning lid closed)
Using the HP solution center Scan Settings - I cannot find any possible place to change the default settings to force it to scan to an 8.5x11 size
I have looked at the Adobe help which tells me to find the place to change my scanning default settings (under File -> Create) but I do not have a Create option under my File menu in Adobe (I believe I just have the basic Adobe reader)
And I cannot see how to change the properties of .pdf in Adobe to change the size from 8.5x14 to 8.5x11
I have no idea where else to look to figure out how to fix this
Anyone have any other ideas?
(and I am running an HP computer with Windows 8.1)
Thanks.

Hello there! Welcome to the forums @SKMgherkin ,
I read about how you cannot scan in letter size and only in legal size from your Officejet 8500 model. I will certainly do my best to help you out!
I would like to ask if you could post me back a screen shot of the scan size settings you are able to see in the Solution Center software.
Also try running the Print and Scan Doctor tool to see if the tool will correct the settings in the software.
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
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Hello @CokeMan99,
Welcome to the HP Support Forums!
I understand that when using the document feeder on your HP Officejet Pro 8600 e-All-in-One Printer you are getting a 'paper jam' error after your machine successfully pulls through the pages. I would like to assist you today with resolving this issue. By the sounds of it your machine is either experiencing a hardware issue within the roller or paper sensor mechanism within the document feeder, or the printer is experiencing a programming issue. To resolve these issues please follow the steps below.
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X-23
I work on behalf of HP
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HP Office Jet Pro 8000 Printhead Issues (?)

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Hi dalmatianmom,
From what you described, It could be the printhead(s) causing the issue. I have located a document that I think will be very helpful. Troubleshooting Print Quality Issues.
If the issue persists after following all of the solutions in this document, I recommend calling HP. HP will have in and out of warranty options available. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Hello,
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Thank you.
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Hi,
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and use this document for ink related issues
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Hope this helps..
Although I am an HP employee, I am speaking for myself and not for HP.
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Welcome to the forums @generalnuisance
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Cheers
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146
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Roxi
This question was solved.
View Solution.

Hi Acupuncture,
Thank you very much for posting your solution that you found yourself, on using the scan function on your HP OfficeJet Pro 8600. I also apologize we were not fast enough to answer one of your inquiries on the HP Support Forums. I was able to check your user page but was unable to find your initial post on asking us How to Scan, did you delete the question? Either way I am glad you are now up and scanning from your OJ 8600.
For future reference I would like you to take a look here: How to Scan: Windows 7, here you will be given all options and shortcuts on scanning with or without the HP software as well as some cool features, like scanning from the front panel of your 8600 and adding multiple pages to a single file.
Again I appreciate you taking the time to help the other Community members, so Thank you again!!
HevnLgh
I work on behalf of HP
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Hp office jet pro 8600 won't scan

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Hi GradyIV,
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After the driver is removed, open Start > All Programs > HP folder > Printer folder > HP Setup and Software (or the printer icon).
The Setup and software screen will open and you can click on Connect a new printer.
If the issue persists let me know and I will do what I can to help.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I receive the error "The Selected Color Format is not supported" when I try to scan from my HP Office Jet Pro 8610.

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Hi,
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Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

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Hello AlisoCreek,
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This question was solved.
View Solution.

Hi @paul8588,
Welcome to the HP Forums!
I noticed that you are trying to scan photos to a specific size with your HP Officejet 8600, and I am happy to help!
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RnRMusicMan
I work on behalf of HP
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HP Office Jet Pro 8600 Plus 910 n printer driver does not install on a windows server 2008R2 OS

I recently had a new server installed, a Proliant with a Windows Server 2008R2 operating system. I now just discovered that my All in One Office Jet Pro 8600 Plus A 910 will not install on the Windows Server 2008 R2, ïncompatible operating system. Does anybody have a workaround or solution?

Hello dawnp,
Welcome to the HP Forums.
I see that you are having an issue with installing the printer on to your Windows 7 computer.
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Write me back when you have time and I will be happy to help.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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I really like this printer and hope you can help me.

I hope you are doing well and sorry lt learn that you are having this issue.
If you still facing this issue I will do my best to help you
Follow this article troubleshooting steps GO HERE
Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
Hope that I can be of your help.
RobertoR
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I fax documents from word with my printer. Every once in a while, but more frequently as of late, the document will fax, shows send in the log, I hear the the fax completely send and hang up, but then it will fax it over and over, even though I only set it to fax one time. Only way then to stop it from sending is to turn off printer and then I either have to reboot my computer or log off to get it to clear. When computer comes back up, I turn printer back on and it is ready for use. It has done this since I bought it, but like I said seems more frequent.
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Hi LFoskey,
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Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Click here to download and run the Print and Scan Doctor> www.hp.com/go/tools
Please post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks ( ), the tool did not find any problems.
If you see green wrenches ( ), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points ( ), the test failed and required user action, but the step was skipped.
If you see a red X ( ), follow the on-screen instructions to resolve the issue.
I look forward to hearing from you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Office jet pro scanning size issue

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