HP officejet 4500 fax no active line found

Hi Need to make sure that the phone line is plugged into Line 1 on the back of the printer. Follow the steps in the document below. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

Hi jubal714, I can understand your frustration with this issue, but in order to properly diagnose what is happening we need to try this printer on a different phone line to isolate it to the hardware or an issue with the ATT modem/router you are currently attempting to use for phone service. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog filters or converters when setting up the printer for faxing. NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss with the telephone company directly for the correct setup options based on their line services provided. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01956630

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HP Officejet 4500 with UVERSE Phone lines

Why can't I get my HP Officejet 4500 J to work with my UVERSE phone line?

Hi there and welcome to the community, @hipmom
I would like to do my best to try and help you! Could you please fill me in on some more information so I can better understand what the issue is? From there I will do some research and get back to you!
Please let me know:
1. Which Officejet 4500 model do you have?
HP Officejet 4500 All-in-One Printer - G510g
HP Officejet 4500 Desktop All-in-One Printer - G510a
HP Officejet 4500 Wireless All-in-One Printer - G510n
HP Officejet J4500/J4600 All-in-One Printer series
HP Officejet J4540 All-in-One Printer
HP Officejet J4550 All-in-One Printer
HP Officejet J4580 All-in-One Printer
HP Officejet J4660 All-in-One Printer
HP Officejet J4680 All-in-One Printer
HP Officejet J4680c All-in-One Printer
HP Officejet 4500 All-in-One Printer series - K710
HP Officejet 4575 All-in-One Printer - K710a
2. Which operating system are you running?
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
3. What is the problem exactly with the printer on your Uverse phone line?
(Cannot print, scan, copy, fax, etc)?
I hope to hear from you
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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Officejet 4500 fax problem

I was just given this printer and I cannot figure out how to get the fax to work. I have tried to fax a doc and run a fax test both. I get an error saying that an active phone line was not detected.
When I fax a doc, I can hear it dial the # before I hear the dial tone. The number will dial and then the dial tone followed a busy signal. Its like the machine is dialing the # too soon.
It is an active phone line. I have used it to fax before and there is a dial tone.
Any help will be appreciated!! Thanks

I finally figured it out. Was using 4 wire cord instead of 2 wire. Used the adapter and works great! Thank you so much!!

Send Fax from PC to HP Officejet 4500 All-in-One G510

When I print to printer HP Officejet 4500 G510g-m fax, no Send a Fax screen pops up asking for the Fax to information. It goes directly to the print queue and justs sits there saying Printing. Fax works OK when sending paper fax via machine.
This is a new install, using the Install All option from the HP site.
This question was solved.
View Solution.

Okay I understand now. I do not want to give the typical uninstall/reinstall solution as I assume you have probably tried that already. If not, that may be what you need. I have quite a few questions for you:
1. In your Devices and Printers Folder, right-click over the printer and when you click "See what's printing," does it provide two options (Officejet 4500 and Officejet 4500 Fax)?
2. Is it in this queue where you see the print/fax job?
3. Does it say offline or anything else in there?
4. Do you have the 4500 G510g, a, or n?
5. How is the printer connected? In some models, Fax to PC requires a certain type of connection. I believe it was a USB connection in some LaserJets.
According to the User Guide, Fax to PC needs to be enabled by selecting Fax to PC under Basic Fax Setup. Let me know if this helps you any. If not, answer the 5 questions above please so I can determine if this is a printer problem, connection problem or software issue.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Pc to fax problem with hp officejet 4500

when using the pc to fax function in hp officejet 4500, the person receiving the fax is not clear. the text is broken with horizontal lines

Welcome to the forums maurivik
I saw your post about how when you send a fax, the received fax is showing lines through it. I would suggest trying the troubleshooting guide below for this issue to hopefully have it corrected.
Received Faxes Are Blank or Have Vertical Lines
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Enjoy your day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Able to send fax, but cannot receive fax... I have a HP Officejet 4500 G510g-m fax

Officejet 4500 G510g-m (fax)... I am able to send faxes out without a hitch, but cannot receive... When someone is trying to send me a fax, the machine rings and I can view the fax number but nothing comes thru ... I also made sure that "my device" had the correct device checked... any suggestions

Hello @Gibbs715,
Welcome to the HP forums.
I understand that you are having a problem receiving faxes.
I would like to help.
Double check that the 'Auto Answer' is turned on.
Press the Setup button () on the control panel of the product.
Press the Right Arrow button () to select Fax Settings, and then press OK.
Press the Right Arrow button () to select Answer Options, and then press OK.
Press the Right Arrow button () to select Auto Answer, and then press OK.
Press the Right Arrow button () to select On, and then press OK.
Have you ran a fax diagnostic test?
Load plain white paper into the tray.
Press the Setup button ().
Press the Right Arrow () to select Tools, and then press the OK button.
Press the Right Arrow () to select Run Fax Test, and then press the OK button. The product displays the status of the test and prints a report.
Also, if there is a voicemail service on your phone line, it could be intercepting the fax and preventing the 4500 form receiving the fax.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Link to Windows 8.1 Printer (Fax, Copy and Scan) Drivers for OfficeJet 4500 G510n-z

Hello:
Need to know where I can find updated drivers for my OfficeJet 4500 G510n-z printer. I am using Windows 8.1 operating system.
I have tried using the link at HP, but at the point that it supposedly gets to the install window, it asks me to insert the disc that came with the printer. When I do that, I still get an error message saying something like "the link cannot be found." I also get another message at some pont indicating that the full version needs to be uploaded. Then, the same process starts all over again. I should add that the printer disc says that it is compatible with XP, Windows 7 and other earlier versions, but not 8 or 8.1
I have tried this 6 or 7 times with the same result. Dell (the company from which I bought the laptop) was useless and suggested I contact HP.
I can no longer scan, either, because the computer isn't recognzing that the printer has a scan function, so when I go to use PaperPort 12 to scan stuff, it doesn't recognize that a printer is attached.
Any help resolving these problems would be greatly appreciated.
Thanks!
This question was solved.
View Solution.

Oops! Thanks "Shlomil" not "Shlomi" - Sorry!

My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Error message fax scan canceled on officejet 4500 all in one when faxing from the solution center.

I keep getting the error message fax scan canceled on my hp officejet 4500 all in one when I try to fax from the hp solution center,I have no proplem faxing from the officejet 4500 itself. I appreciate any light that you can shed on this matter.Thank you.

Hey @kburns7934 ,
I just sent you a private message. If you are not sure how to check your forum messages this post, has instructions.
Enjoy your Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Failure to scan, copy, and fax for HP Officejet 4500

I am trying to scan with my HP Officejet 4500 and it is not allowing me to do so. When I turn on the printer it says "Scanner Failure. Cannot scan, copy, or fax". When I try to scan, I have the wireless option to send it to my computer and when I select my computer, nothing happens and it takes me back to scan, copy, fax menu. I have tried installing and reinstalling and unistalling too many times. I have also unplugged all wires. Nothing is working. I have had mutiple problems with this printer and it is not even a month old. How do I fix this issue.

My best advice to give in regards to trusting HP may be a little biased (as I have always had good luck with electronics). So with any new printer, remember that when deciding to purchase anything, I avoid the cheapest and the most expensive item, regardless of the product or the manufacturer (because they are usually the most fragile). A good mid-priced reliable printer that I absolutely adore for its durability is the Officejet 6700 because it has all the great functionality of an expensive unit, affordable ink like for cheaper printers, and you still get the free one year warranty. That is simply my opinion as I do not get paid to sell anything. I hope this helps you. Best of luck with your decision. May any printer you choose bring you many successful years of printing.

Officejet 4500 won't send fax from Support Center

My Officejet 4500 will not send a fax from the HP Support Centre. Nor can I open the fax log.
I am running Windows 7. This Office Jet machine worked on my old computer where I was running Windows XP.

Thanks for the quick response but I was able to figure out what was wrong with the set-up before your message arrived. I will print off your suggestions for possible future reference.
Thanks again, Pat

Faxing using a officejet 4500 wireless printer and a verizon wireless phone system

can I fax using a officejet 4500 wireless printer from a Verizon wireless home phone?

How do I set up send fax and receive fax with my Officejet 4635?

How to delete the fax log,officejet 4500 G510,delete button not highlighted

need help trying to delete fax log,officejet 4500, win 7,,64

Hello again schlo1901,
Have you by chance attempted to high light one contact at a time and then pressing the delete option?
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet 4500 will print but won't scan - MAC OS 10.6.8

Hi
We've been using our HP Officejet 4500 for about 3 years with mostly no issues. Recently, we were having some issues. We uninstalled the software and then used Apple Software Update to reinstall. Now the printer works perfectly for printing wirelessly. But scanning is not even an option. I cannot scan from the control panel on the printer. When I go into system preferences, the little printer icon says "Print & Fax", not "Print & Scan" and there is no scanner option to be found once I am in "Print & Fax". I used to have an HP Scan program on my Mac that I could open and scan from there but now that is gone. The HP website tells me to simply use Apple Software Update for drivers and software. Apple Software Update tells me I have everything I need. I have performed "Repair Disk Utility", rebooted, deleted the printer and added it again.
Please help. Thanks.

Hello @Yakbihn ,
Welcome to the HP forums.
I understand that you are having problems scanning with your officejet 4500.
I would like to help.
HP Scan software is not available through Apple Software Update (ASU) for some HP Multifunction Printers.
And as you and I know, The Drivers are not available on HP.com.
There are still ways for you to scan.
The links below are for a laserjet and the other 10.9
The steps will be the same.
HP LaserJet MFP - Scan in OS X 10.9, 10.8, 10.7, or 10.6
Scan from OS X v10.9 Mavericks
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP officejet 4500 fax no active line found

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