Hp officejet 4500 g510n-z prints but won't scan

hp officejet 4500 g510n-z prints ok but won't scan
Windows Vista 32bit one machine
Windows 7 4 machines
Windows XP 2 machines
running on wireless have not tried usb
no IP conflicts
was working last time I used it (month ago)
printer works fine (though I have to cycle power now and then after sleep mode)
latest drivers installed
Ideas anyone?
Thanks
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View Solution.

Hi sdrrmit,
It sounds like the printer didn't get installed correctly in your Windows operating system. Follow the steps below.
Step one: Clear temp directory
On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
Full solution software
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers.
Cleanmgr Disclaimer
14. Download and install the latest version of Adobe flash player
Update Adobe Flash Player
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet 4500 will print but won't scan - MAC OS 10.6.8

Hi
We've been using our HP Officejet 4500 for about 3 years with mostly no issues. Recently, we were having some issues. We uninstalled the software and then used Apple Software Update to reinstall. Now the printer works perfectly for printing wirelessly. But scanning is not even an option. I cannot scan from the control panel on the printer. When I go into system preferences, the little printer icon says "Print & Fax", not "Print & Scan" and there is no scanner option to be found once I am in "Print & Fax". I used to have an HP Scan program on my Mac that I could open and scan from there but now that is gone. The HP website tells me to simply use Apple Software Update for drivers and software. Apple Software Update tells me I have everything I need. I have performed "Repair Disk Utility", rebooted, deleted the printer and added it again.
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Hello @Yakbihn ,
Welcome to the HP forums.
I understand that you are having problems scanning with your officejet 4500.
I would like to help.
HP Scan software is not available through Apple Software Update (ASU) for some HP Multifunction Printers.
And as you and I know, The Drivers are not available on HP.com.
There are still ways for you to scan.
The links below are for a laserjet and the other 10.9
The steps will be the same.
HP LaserJet MFP - Scan in OS X 10.9, 10.8, 10.7, or 10.6
Scan from OS X v10.9 Mavericks
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
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Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro 576 prints but won't scan

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Hp officejet pro 8600 plus will print but won't scan.

Recently I had some kind of software conflict with my printer in Windows 7 so I deleted it and reloaded the printer software. I selected enable scanning at set up. It is a network printer and everyone can print to the printer. When I went to scan today the printer sees my computer and will let me select scan but I get a screen error on the computer and then the printer says the scan was unsuccessful. I checked the IP address which of course is good.
The Error says "Scanner Unreachable" X Scanner communication cannot be established. Ensure your product is powered on..... If you are installed using a cable check it...... If you insalled this printer by IP address then you might need to update IP address....... If you are running firewall software, it may be blocking the scan communication. Go to HP.com/go/wirelessprinting for help. -"
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Any suggestions?

Hi AccessRE,
Please let me take a moment to say "Welcome" to the HP Forums. I hope you enjoy your experience!
To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having an issue scanning to the computer over the wireless network. Please click on the following link for A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Please write me back if you are still having issues.
If I don't hear back from you today, I hope you have a great Monday.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Where do i find my hp Officejet 4500 G510n-z printer network name (ssid) ?

How do I make my printer work? It stopped responding 2 weeks ago and will not print from the print command. It will print a wireless test report, so it is capable. Please help...

Your printer network name (ssid), is the name of YOUR network.
When you print out the wireless test report, does it show connected, or gives IP address?
Here is a link below that may help you resolve this issue.
http://goo.gl/u3jDE
Let me know if this was helpful, thanks.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

HP Officejet 4500 G510n-z Wireless connection prints from Windows Vista but not from Windows 7

HP Officejet 4500 G510n-z printer appears to be connected to my Dell Notebook running Windows 7 on the HP Solution Center page but does not print.Documents just get stuck in the que. It was printing then it wasn't then it was then it wasn't. The printer works when I print from an older notebook running Vista. The last time this happened, I uninstalled and reinstalled HP software and that didn't seem to help. Then, for some inexplicable reason, printing started working. Now it has stopped working again.I can scan from the Windows 7 Notebook but no printing. I've tried all of the troubleshooting tools I could find without success. Thanks for trying to help.
This question was solved.
View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
Turn off any firewalls you have and move anything that can cause interference away from router.
If none of the above resolves issue, I'll have you install another print driver.
Click on start.
Go to Devices and Printers.
Click on Add a Printer.
Add a Local printer. Create a new Port and choose "Standard TCP/IP port.
Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
When the Printer List opens up, click on windows update. ( this will take a few mins)
After the box shows up, Pick HP (not Hewlett Packard) on the Left and pick "Deskjet 990c" on the Right.
Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Link to Windows 8.1 Printer (Fax, Copy and Scan) Drivers for OfficeJet 4500 G510n-z

Hello:
Need to know where I can find updated drivers for my OfficeJet 4500 G510n-z printer. I am using Windows 8.1 operating system.
I have tried using the link at HP, but at the point that it supposedly gets to the install window, it asks me to insert the disc that came with the printer. When I do that, I still get an error message saying something like "the link cannot be found." I also get another message at some pont indicating that the full version needs to be uploaded. Then, the same process starts all over again. I should add that the printer disc says that it is compatible with XP, Windows 7 and other earlier versions, but not 8 or 8.1
I have tried this 6 or 7 times with the same result. Dell (the company from which I bought the laptop) was useless and suggested I contact HP.
I can no longer scan, either, because the computer isn't recognzing that the printer has a scan function, so when I go to use PaperPort 12 to scan stuff, it doesn't recognize that a printer is attached.
Any help resolving these problems would be greatly appreciated.
Thanks!
This question was solved.
View Solution.

Oops! Thanks "Shlomil" not "Shlomi" - Sorry!

Officejet 4500 G510n won't scan wirelessly

I have an Officejet 4500 G510n-z printer/scanner/fax. It prints wirelessly (most of the time - I have had regular issues with it not being "seen" by my laptop, but I digress), but will not scan wirelessly - it will scan when connected with a USB cable.
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I am, unfortunately, running Windows 8.1 (I HATE, HATE, HATE WINDOWS 8 - it truly sux, major league). I have downloaded the latest drivers from HP, which, I have uninstalled and reinstalled, several times.
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Any advice will be appreciated. I am really in a jam.
Thanx

Welcome to the forums nojoy
I read your post about the issues you have been having with scanning from your Officejet 4500 wireless. I would like for you to try out the steps in the guide below to see if they will help you.
'The scanning device could not be initialized' and Related Scanning Error Messages Display on the Co...
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

"File Corrupt" error when opening Driver software for OfficeJet 4500 G510n-z

I'm trying to reinstall the software for my OfficeJet 4500 G510n-z printer and I have downloaded the drivers from the HP support site multiple times. Each time I try to open the file I get an error of "File is Corrupt" and it stops opening. I was able to eventually install the printer but not the HP Solution Software.
I am running 64-bit Windows 7.
As you can see below, I have the printer installed but not the Solution Center. How can I add the Solution Center?

What Anti virus software are you running?
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet 4500 G510n all-in-one printer freezes

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Hello donwatt,
Welcome to the HP Forums!
I understand the Officejet 4500 G510n will not copy a document. I will do my best to assist you! Please make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference.
What happens when you scan a document to your computer? Do you have the same results?
Have you tried this hard reset? Leave the printer turned on>Disconnect the power cord from the back of the printer for more than 60 seconds.
If you're receiving the same issue, then please contact HP technical support for further assistance. Click here to find out: HP Worldwide Contact.
Good luck.
I worked on behalf of HP.

OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
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The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
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How to connect my HP Officejet 4500 G510n-z to work wireless.

I recently purchased the HP Officejet 4500 G510n-z, i have it connected to my netgear router which i can see that it is through netgear genie, but my computer will not connect. i have tried turning off my firewall, i have uninstalled and reinstalled many times. still no luck but when i run wireless test through the printer it pass's on everything. I tried to figure out how to bypass for udp 427 but i could not figure it out.
Connected through wpa-psk
Windows 7
Acer Laptop
Please Help me out, i have school starting in 5 days.
Thank you
This question was solved.
View Solution.

It is likely your antivirus firewall in the way. What do you use? Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Firmware upgrade for Officejet 4500 G510n-z

Please. i need the firmware upgrade for Officejet 4500 G510n-z or at the original firmware. my machine is acting uncommon. The paper feeder process start and page stop in the middle.
thanks for all your help.
Regards;
Carlos Peguero

Yes, there should have been either a firmware update/patch, or a full recall on this device.
The software setup and configuration is bad enough for one humble computer, but when used as
intended with multiple devices it's an absolute headache.
I am constantly having to unplug the printer because the machine has decided it needs to rest for a bit. Okay,
everybody deserves a break now and then. But it goes into coma mode and I could be jesus himself and the power
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I would get into the rest but I'm not getting a helpful vibe from the forum; it's more defensive of a product which, apparently just under 5000 people have come by to check on. My friend at Microsoft talked to an HP engineer, who
laughed and gave us the fix.
Uploading to FedEx-Kinko's is the better option.

Hp officejet 4500 g510n-z prints but won't scan

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