HP Officejet 4500 = Printing problem

Hello,
I have an HP Officejet 4500.  When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue.  But when I try to print out a document from my computer, the paper feeds through but does not print.
Any ideas?

Hi Perplexed99,
Welcome to the HP Support Forums.  I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
I’ve included the Troubleshooting Print Quality document.  I know you said the test page seemed to print fine but please follow the steps in this document.  If that doesn’t assist you, please also Try the HP Print and Scan Doctor for Windows.  You can find the download for the Print And Scan Doctor at hp.com/go/tools.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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