HP officejet 4500 won't print in landscape.

I have many reports that I have to print for work and I cannot get the printer to print in landscape. I even go to page preview on my computer and it shows that it is in landscape, but when I go to print in prints only 1 column in portrait. What do I do? Please help! Thank you

I have this same printer and it will not print in landscape if it is selected for portrait unless i go into the control panel and change it like you suggested. When I change it to landscape it tries to print everything in landscape. It does not allow me to change when I click print then properties. Very annoying to have to do that every time i want to print a different layout.

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Officejet 4500 won't print Custom Size

Printer Preferences accepts 5.5x8.5 (half an 8.5x11 sheet) custom size In WinXP Control Panel/Printer. I also put this into MS Word 2003. But when I go to print the final Print Preview shows 8.5x11 size. Going back to MS Word/Print/Preferences to re-input paper I choose CUSTOM , Plain Paper, 5.5x8.5 inches, landscape but the box does not do anything. That is - after putting in the values the NEXT button does not activate. Only Cancel works. Help says that the HP Printer Preferences entered in Control Panel should work fine - and that MS Word page setup should over ride the HP settings. Doesn't. The only thing I can do is select 5x8 Index Card as paper type in HP - which is close but not exact. OR , I have to create my work using half of an 8.5x11 sheet but letting HP think I am using the whole sheet. There is nothing on the bottom half so it works. But this is a royal pain.
This works just fine using my Brother's Laser printer and my Canon Inkjet printer - on both MS Word 2003 and Lotus Word Pro. Any ideas would be appreciated. I tried getting the latest driver but install says I already have the latest.

OK, great, thanks for that.
How are you starting the print job? Are you using the print icon on the Yahoo page or File > Print or the print icon in IE8? Do you get different results from these three paths? Do you get any error messages?
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I am employed by HP

Hp officejet 4500 g510n-z prints but won't scan

hp officejet 4500 g510n-z prints ok but won't scan
Windows Vista 32bit one machine
Windows 7 4 machines
Windows XP 2 machines
running on wireless have not tried usb
no IP conflicts
was working last time I used it (month ago)
printer works fine (though I have to cycle power now and then after sleep mode)
latest drivers installed
Ideas anyone?
Thanks
This question was solved.
View Solution.

Hi sdrrmit,
It sounds like the printer didn't get installed correctly in your Windows operating system. Follow the steps below.
Step one: Clear temp directory
On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
Step two: Downloaded and extracted to your system:
1. Download the full feature software and drivers
Full solution software
2. Once the download is finished double click on the file to extract the software.
3. When the installation window opens press the cancel button to stop the installation
4. On the Apps desktop right click the mouse, and select all apps. Type %temp% in the run app.
5. Look for, and open the folder starting with 7z (Example: 7zS2356)
6. Right click on the folder, and select Copy
7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.
8. Open the 7z folder you just copied to your desktop
9. Open folder Util
10. Open folder CCC
11. Run the uninstall_L4
12. When the uninstall has completed restart the computer
13. Run Disk cleanup by holding down the Windows button and R at the same time to pull up the Run prompt and type cleanmgr.exe and press enter. Select all the boxes and delete everything. Click on the link below regarding this tool and any disclaimers.
Cleanmgr Disclaimer
14. Download and install the latest version of Adobe flash player
Update Adobe Flash Player
15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.
Let me know if you are able to successfully install the software and driver, and are able to print & scan?
I am an HP employee.
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My Officejet 7410 won't print documents

My Officejet 7410 won't print any files. The HP downloadable troubleshooting utility found nothing wrong with my printer. I've deleted this printer from Windows XP. I've then shut down my computer and printer, restarted the computer, and then reinstalled my printer.
I can print a test page just fine. I can scan a document and save it. But I can't print from Word, WordPad, NotePad, or any document through my browser, which is Google Chrome.
The printer was working perfectly yesterday. Any ideas on what is going on?
I'm pretty desperate, I need to be able to print for my job, and by tomorrow morning I'm going to need to print again, so the clock is definitely ticking.
UPDATE: I removed the printer(s) from my printer list, completely uninstalled the software, and downloaded new software and reinstalled the printer. Now it prints and scans.

Hi,
Do you have an option for Draft mode in the print settings / print preferences?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

How do I get my Officejet 4500 Desktop to print straight copies again? They currently print askew.

How do I get my Officejet 4500 Desktop to print straight copies again? They currently print askew. This is frustrating, when I need to make copies of the printouts I have to adjust the way it lays on the copy glass to try and get a straight print.

Have you tried reoving a cartaridge and putting it back in? Any time you put in a new cartaridge, the printer prints a page you should scan that will align the printer.

Officejet 4500 Wireless i printed 25 copies of a text doc. About every 10th page partial page print

officejet 4500 Wireless i printed 25 copies of a text doc. About every 10th page only partial page printed. Once only 1/2 anther time 2/3 and the printer continued in each case without intervention printing correct copies

let's remove the printer thoroughly from the computer. I want you to uninstall, remove and otherwise delete any printer related folders or files on your computer. Remove them from Programs and Features, Device Manager, and Devices and Printers. The in the START menu type "%temp%" and press ENTER. Delete all the files and folders in the temp folder that allow you to delete them.
Then restart your computer and re-download the -FULL-FEATURE- software and drivers and install the printer (link below). Do this and we will have a good starting position for the rest of the trouble shooting on this issue.
http://goo.gl/Lg2Cm
Let me know and have a great day!

My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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Officejet 4500 will not print black ink

Our small office has had an Officejet 4500 for a few months now with no problems. Today it has ceased printing any black ink.
-I have changed the cartridge to be sure, though at no point has it said low ink. This fixed the problem for a few pages but the problem popped back up. I did align the cartridges after installing the new cartridge.
-I have tried cleaning the contacts on the cartridge itself.
-The scanning function still functions and color ink can be printed.
-Overall printing does seem slower, regardless of the black ink issue. Not sure if related.
-The all in one has been used more frequently in the past few weeks.
This question was solved.
View Solution.

LancasterJL wrote:
I am experience the same problems on two printers. On my 4500, the black ink doesn't print. The cartridge is more than half full, the heads have been cleaned, the alignment completed. Also, I am experience the exact same issue on a Officejet 6500 with the magenta cartridge. In both cases, it was working...and then it wasn't. [snip]
For the Officejet 6500 you might try the soak procedure described here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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OfficeJet 4500 will not print two sided over network

I'm running on Windows 7 with an OfficeJet 4500 G510n-z over WiFi. Printer works great except that it will not print two sided. We've used a non-WiFi 4500 to print two sided before. With the new printer the first pages print and the pop-up shows on the laptop (prompt to flip paper over) but nothing happens. The second pages never print.
I've run all of the HP print and network diagnostics. Everything appears to be OK.

The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
     Microsoft Office 2007
     Duplex printing via network
     Printing from Intuit applications
     Print margin accuracy
     Thai language font

My HP Officejet 4500 won't scan to my computer.

I have a HP Officejet 4500 Wireless and it won't scan to my computer. It will copy, but it won't scan. I have Windows 7. The error message I keep getting is "No Scan options." It says it needs a WPA Passphrase.

Hi,
Please refer the link below to troubleshoot the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
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Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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Officejet 6500A won't print

My officejet 6500A plus won't print often. It says it can't communicate with my Asus pc. I unplug it for a day or two and it starts printing! Just turning it off doesn't help. I need to unplug it. Meanwhile I can't print for days! Any suggestions?

Hey @collage,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the communication issues you're receiving on your Windows 8.1 computer when trying to print to your HP Officejet 6500A Plus e-All-in-One Printer. Can I please have you run through the steps below.
Step 1: Run Microsoft Hotfix:
Microsoft recently released a Hotfix to resolve printing issues on the Windows 8.1 Operating System. I'm going to have you start by running the Microsoft Fix to see if this quickly resolves your intermittent print issues.
Microsoft Support: Hotfix
Once the website opens, select the Hotfix Download Available box. Run through the onscreen instructions to complete the Hotfix update.
Once the Hotfix is complete, please test printing again. Should the issue persist, please proceed to the next step.
Step 2: Add Alternate Driver:
Even though there is a Full Feature Software and Driver download available for your printer on Windows 8.1, there is a chance that your Windows 8.1 Operating System is not agreeing with the driver for your printer. To confirm if this is the case please follow the steps below.
Open your Start screen (either by selecting the windows start button in the bottom left hand corner or by selecting the 'Windows' button on the bottom left of your keyboard to the left of 'Ctrl'
In the Start Screen type 'Devices and Printers'
If the Devices and Printers option doesn't automatically populate, than click on Settings on the top right and then click on Devices and Printers.
In the Devices and Printers folder right click on your HP Officejet 6500A Plus and left click on Printer Properties
Left click on the Advanced tab
Left click on New Driver
When the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select HP as the Manufacturer on the left
Select Deskjet 9800 as the printer on the right. If Deskjet 9800 doesn't appear than select 'Windows Update' on the bottom left and once the update completes you will be able to select Deskjet 9800.
After selecting Deskjet 9800 hit next to complete the New Driver Wizard
Under the Printer Properties window select 'Apply' but don't hit OK
Select the General tab
Rename your printer back to HP Officejet 6500A Plus
Hit OK
Lastly, right click on your HP Officejet 6500A Plus one more time and left click on Printing Preferences
Left click on the Paper/Quality tab
Left click on the 'Normal' dropdown for Print Quality on the bottom right and change this to Fast Normal
Hit Apply and OK
Try to print!
Please let me know if either the Hotfix from Microsoft of the alternate print driver resolves your printing issues. Best of luck!
X-23
I work on behalf of HP
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Win Elements 7 won't print in landscape orientation

O.K. my PSE 5 will print in landscape orientation along the length of roll paper with an Epson Stylus 7600, but no matter what combinations I use with PSE 7, and making sure that at all stages the landscape icons/buttons are selected, PSE 7 won't print in anything else than portrait orientation and the image on the print page shows that, as does the print preview if I go to print. What is the issue here? I have tried deleting and reinstalling PSE 7 and also deleting the printer preferences at start up but this has no effect on the problem. I can edit in PSE 7, save the file, then reopen and print with PSE 5 with no problem, but that is not the point. I am using Win XP with 2G of ram and as pointed out, it works fine with PSE 5 with all my photo files.

Are you sure tht settings used re same in PSE5 & PSE7... Are you using Organizer or Editor for Printing?
+ Ripple (VJ)

HP 4500 won't print from my Dell Inspirion Laptop

My new HP 4500 wireless all in one printer won't print from my Dell Laptop running Vista Home Premium. It did for awhile but
only if I left the printer on. The IP address kept changing for some reason. Now, it will not print from my Dell laptop at all. It will
print from desktop computer running XP but it is connected via a USB cable. This printer is definitely not "plug and play". Anyone
have any ideas how I can get it to work with my laptop? I bought this wireless printer for that reason only.
Best Regards,
Mike

It looks like the printer is not on your network properly. The clue is that the printer's IP address is 169.254.x.y.
You are running a ADSL connection, right? Who is your ISP?
Turn off the printer and your computers and finally turn off the Netgear router. Unplug the telephone line (this is important) from the Netgear, wait 30 seconds and turn on the Netgear. Wait another 60 seconds and turn on the printer.
What is the IP address of the printer now? If it starts with 169.254.x.y, then the printer is not properly on the network. If you got a different IP address (one that starts with 192.168.x.z or starts with 10.x.y.z), turn on one of your Macs (but leave the telephone line disconnected).
Open the printer's internal web page by browsing to its IP address. Select Networking and then Wireless (802.11). Under the IPv4 Configuration tab, select Manual IP:
For Manual IP Address, use the existing printer IP address plus an offset. For example, if the printer's IP address is currently 192.168.0.5, then use 192.168.0.30.
For Manual Subnet Mask, use 255.255.255.0
For Manual Default Gateway, leave blank. This is important.
Select Manual DNS Server:
Leave both the Manual Preferred DNS Server and Manual Alternate DNS Server fields empty. This is important.
Press Apply.
Turn off the Netgear wireless-router and reconnect the telephone line. Now turn off the printer and all computers connected to your network. Wait 60 seconds then turn on the wireless-router and then turn on the printer. Then turn on the computers.
Finish up by installing the SW on the Macs. Since you're running Snow Leopard, simply go to the Print & Fax System Preference and press [+] to add the printer.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
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HP officejet 4500 won't print in landscape.

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