Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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I have a HP Officejet 4500 Wireless and it won't scan to my computer. It will copy, but it won't scan. I have Windows 7. The error message I keep getting is "No Scan options." It says it needs a WPA Passphrase.

Hi,
Please refer the link below to troubleshoot the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
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Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hi @BettyCost,
Please clarify the issue, so I can help you.
You aren't able print over the wireless network?
I have provided a document for the Printer Does Not Maintain Wireless Connection.
Can you make a copy?
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
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I am trying to scan with my HP Officejet 4500 and it is not allowing me to do so. When I turn on the printer it says "Scanner Failure. Cannot scan, copy, or fax". When I try to scan, I have the wireless option to send it to my computer and when I select my computer, nothing happens and it takes me back to scan, copy, fax menu. I have tried installing and reinstalling and unistalling too many times. I have also unplugged all wires. Nothing is working. I have had mutiple problems with this printer and it is not even a month old. How do I fix this issue.

My best advice to give in regards to trusting HP may be a little biased (as I have always had good luck with electronics). So with any new printer, remember that when deciding to purchase anything, I avoid the cheapest and the most expensive item, regardless of the product or the manufacturer (because they are usually the most fragile). A good mid-priced reliable printer that I absolutely adore for its durability is the Officejet 6700 because it has all the great functionality of an expensive unit, affordable ink like for cheaper printers, and you still get the free one year warranty. That is simply my opinion as I do not get paid to sell anything. I hope this helps you. Best of luck with your decision. May any printer you choose bring you many successful years of printing.

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Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
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Hi AndyKali11,
I understand you have an Officejet 7610 that is telling you it is currently unable to scan,copy or fax. I'm sorry to hear this and will do my best to assist you.
Essentially this error is telling you that the scanner itself itsn't functioning properly. I would suggest you start by following this A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F... document and make sure to plug the printer directly to a wall outlet.
If this error persists I believe it may be a hardware defect inside the printer. In that case you can exchange the printer at the store, or contact HP Tech Support for your area and inquire about an in warranty replacement.
Hope this helps, have a great weekend!!
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**MissTeriLynn**
I work on behalf of HP

OS 10.4.11 and HP Officejet 4500 compatibility issue (scanning)

Hi there,
I am having a compatibility issue with a G4 (OS 10.4.11) and a HP Officejet 4500 (all-in-one).
(Sorry if this is a little long, but there are many specs and many attempts listed here).
Problem: I cannot scan from the computer (upon opening HP Scan, a Browser Device window pops up, asking to "Choose a scanning device" the model is not listed, and it continues to search for a device but cannot find it) or from the scanner control panel to the computer (I tried selecting Open in HP Scan and Open in Preview from the panel –it then says on the panel "Starting scanning" but it doesn't scan even though the power button flashes (it then reverts to date and time), and the program it's opening in on the computer just seems to hang).
Still, some functions work fine:
- I can print from the computer to the printer (it recognizes the printer)
- The HP fax test seemed to run fine (via computer)
- As a stand-alone device (without the computer), I can photocopy in B&W and color –so there doesn't seem to be anything wrong with the scanner itself.
Here are the specs:
Computer specs:
- PowerPC G4, 933 MHz, 512 MB SDRAM, running OS 10.4.11 (no Intel Core processor)
(the hard drive is partitioned into 3 –one runs 10.4.11 (the others Jaguar and OS9 –for compatiblity with other programs/peripherals) –21GB space remaining on 10.4.11 partition
All-in-One specs:
- HP Officejet 4500 G510g-m (USB, not wireless) all-in-one (printer/scanner/fax/copier) with USB 2.0 high-speed A-B printer cable (says in literature and on box it is compatible with the G4 running OS 10.4.11, 256 MB RAM, 500 MB HD)
I contacted HP Tech Support. They suggested the following which were tried and failed to work:
- shutting everything down and restarting (many times)
- they checked to see if there was any update to the HP software –there didn't appear to be
- plug power cord directly into wall outlet
- switch to USB 2.0 cable (from 1.0)
- unplugging and replugging the USB 2.0 cable
- plug USB directly into the G4
- turning off the firewall (under System Preferences - Sharing)
- "scrub" or complete uninstall of all HP software (twice)
- search and removal of files via system and user libraries pertaining to HP (and some Epson files)
- verify and repair permissions (twice)
- reinstall of HP software (twice, second time after scrub/uninstall and verify/repair permissions)
- Software Update (via Apple menu) –only found Java 1.3.1 and 1.4.2 Release 2 (version 2.0) which they suggested might fix the problem –I downloaded and installed them, and then J2SE 5.0 Release 4 (version 4.0) which I downloaded but could not install (error message)
I then contacted Apple Tech Support and they said to go to support.apple.com and do a manual search for "HP 4500" –I did not find any drivers.
[I did previously have an Epson CX 4600 all-in-one which scanned fine with a USB 1.0 cable, even after the printheads had clogged shut –and I had had a HP Officejet J4580 which worked fine (which was for a family member) –this software would've been removed with the current HP installs and scrubs]
I am on the verge of returning this –it has also gotten several very bad reviews on the Apple site (for the wireless), however, I may have trouble finding a compatible device, as one running 10.4 is getting hard to find (unless I buy used, then no warranty and potentially other problems).
If anyone knows of any drivers or has any other information as to why this is not working, I would be most grateful (BTW, I am not much of a tech guy, so please bear with me).
Thanks.
Frazzled Macuser

Hey @Greenise,
Welcome to the HP Support Forums!
I would like to assist you today in getting the proper Full Feature Software and Driver package to install your HP Officejet 4500 Desktop All-in-One printer on your Mac OS X 10.4.11 Operating System.
Below is the link for the Full Feature Software and Driver Installer. Simply click on the link and select the 'Download' button in the top left hand corner. Once the download is complete just run through the on screen instructions to install your printer.
HP Officejet Full Feature Software and Driver (Universal) - Mac OS X 10.4,10.5 and 10.6.
Please let me know if this installer works for you and if you have any other questions. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
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I also deleted/re-added the printer and rebooted the MacBook umpteen times.
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Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

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Ihave an HP Pavilion running Windows 7 Home Premium and an HP Officejet 4500 510g all-in-one. I suddenly cannot scan from the Solution Center or from the front panel of my printer. The Solution Center first gave me an error:
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P.S. If i do need to uninstall anything, Please tell me exactly what to uninstall. Thanks!

Hello BLKFEATHER, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet 6600 won't scan

I haHP Officejet 6600 that won't scan. It keeps saying computer not found. But it prints good.
Thanks

Hello jhparris1, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP OfficeJet 4500 - Can't Scan - No Scanners Were Detected

I need help. I have a HP OfficeJet 4500 (G510G-M). I can printo to it fine, it copies fine, but I cannot scan.  I keep getting the error "No Scanners Were Detected".  I am running Windows-7.
I have removed, reinstalled the printer, downloaded and reinstalled the drivers, but the same thing keeps happening.
I have read multiple posts, and everything I see says I need WIA drivers. I cannot find the WIA drivers anywhere.
Can someone help please. This is getting quite frustrating.

Try using the scrubber built into the CD or Download.
From original printer installation CD:
1. Insert CD into drive, and then cancel the installer
2. Open My Computer, and then right click on the CD drive and chose open
3. Open folder Util
4. Open folder CCC
5. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
6. When the uninstall has completed restart the computer
7. Run Disk cleanup from Accessories\ System Tools
8. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
9. Use this tool to clean the registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
10. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...
11. Run the download to reinstall the printer
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
11. When the uninstall has completed restart the computer
12. Run Disk cleanup from Accessories\ System Tools
13. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
14. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
15. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80344-1&cc=us&dlc=en&lc=en&...
16. Run the download to reinstall the printer
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Officejet 4500 won't send fax from Support Center

My Officejet 4500 will not send a fax from the HP Support Centre. Nor can I open the fax log.
I am running Windows 7. This Office Jet machine worked on my old computer where I was running Windows XP.

Thanks for the quick response but I was able to figure out what was wrong with the set-up before your message arrived. I will print off your suggestions for possible future reference.
Thanks again, Pat

Hp officejet 4500 won`t scan,copy, or fax

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