HP Officejet 4620 e-All-in-One Printer

My black ink has stopped printing all together and the cartridge reads half full. I have tried cleaning & aligning the print heads. The first page only gives the color blocks at the bottom. The 2nd level cleaning gives the blocks and very bad black type.
I have had this problem in the past and had to get another printer. The owner told me if we can't fix it this time I am to NEVER get another HP. He is very dissatisfied as we are a printing co and use this printer for proofs & billing.

Hi @DoniniNC
I'm sorry to hear that your Officejet 4620 hasn't been printing black ink, but I will certainly do my best to lend a hand
I will recommend that you follow through the steps in this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If that doesn't resolve your issue please let me know which country you're located in and whether the printer is in or out of warranty, thanks!
Hope to talk with you soon!
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**MissTeriLynn**
I work on behalf of HP

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HP OfficeJet Pro 8600 All-In-One Inkjet Printer

Hello, I have an HP OfficeJet Pro 8600 All-In-One Inkjet Printer. It started out working fine, but the touchscreen got lighter and lighter and would finally go out. Now, I cannot see the screen at all and therefore am unable to use the printer. I tried to delete the printer from my computer and reload the driver, but the driver requires that I use the touchscreen to initiate installation of the wireless capabilities and so forth. Without being able to have the touchscreen light up, I am unable to see and follow the directions to hook it back up to the computer. Any ideas? Does HP make a replacement touchscreen for this product? I bought this one because I have another one that works perfectly at home and was hoping to use this one at work. Thanks in advance for any help anyone can give.
Wayne3

Hello there! Welcome to the forums @Wayne3
I saw your post about how the display screen on your Officejet 8600 has gotten lighter and lighter until the display was unreadable. I have a few ideas in mind that might help you.
Update the firmware on the printer with a USB cable plugged into the printer, and computer.
Click here to download the firmware update: HP Officejet Pro 8600 N911a Firmware
Try a power reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
I hope the steps help you! If the screen continues to have the same problem, give us a call to see what your printer options are:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a terrific Tuesday
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6600 e-all-in-one print a mirror image

Product Name - HP Officejet 6600 e-all-in-one
Operating System - Windows 7
Error message - none
no changes
Can I print a mirror image of something using the printer software - or do i need to have other software installed on my computer to do this?

HI Sharmoser,
Your printer doesn't support regular mirror image printing. You may can find a 3rd party software that could help you accomplish this but not from the HP software.
Here is a link to your printers manual.
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If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

I have a hp officejet 4620 e-all-in-one printer. I can get it to print, fax but not scan.

Product #CZ152A
Ran scan utility to fix problem
Downloaded driver as requested
Still keeping an error message and won't scan from my computer

What operating system does the computer use?
Is it connected by USB or over a network?
If over a network, what brand and model is the router? Is it wireless or with an Ethernet cable?
Do you receive any error messages?
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Fax: HP Officejet 8600 Plus (all in one wireless printer) OS: windows 7 64bit DSL Router/Modem

this is my second Wireless printer from HP. Main problem and only problem is that every time my phone rings the fax answers which is very annoying, hearing the tone while trying to answer the phone. I followed directions exactly. Have the fax set to answer on 6th ring...have auto answer set to off....yet it continuously answers when the phone rings. I've tried turning the printer off and it still happens...even when the PC and Printer are off it happens.
I am on a DSL line...share line with phone...have voice mail....have a home network.....
This question was solved.
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Hi,
Considering the fact taht you have tried turning the printer off and it still happens, I find it hard to believe it is the printer.. the fax should be turned off as any other functionality of the device.
Please try unplugging the phone line from the 1LINE port of the fax and try dialing to your phone line.. Can you hear any fax tone then?
If so, I affraid it is surely not coming from the HP device...
If you can see any change, replug the printer.. make sure you connect the cable into 1LINE and not into any other port by mistake...
Also make sure you connect the phone cable using an ADSL micro-filter.. make sure the printer connected into the Phone port of the filter and not into the ADSL port by mistake.
Please let me know of any change,
Shlomi
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How do I change the scan resolution on my HP Officejet 4620?

My printer scans images at 200 dpi but I want to change it to scan at 300 dpi to get a better quality image, but I can't figure out how to change the settings for the resolution. I have a Mac OS X 10.8.5 Help!

Welcome to the HP Forums Roberta831,
I read your post, which indicates that you are unable to change the dpi for scanning.
I can help you with this.
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Did you download and install the Full Feature Software for 10.9?
HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers - OS X 10.9 Maverick...
What scanning software are you using?
Try scanning with the Apple Software to see if you have the same results.
How to Scan: OS X v10.9.
Please provide in detail the results if you are still having issues.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

Macbook Air running OS Mavericks won't print wirelessly to Officejet 4620

I'm running a 2014 macbook air running OS 10.9.3 with an officejet 4620 all connected to the same wireless network. I have an older Macbook running OS 10.7.5. The older macbook will print fine wirelessly to the printer. The new macbook air will connect to the printer and scan from the printer. However, when I try to print something from word it says it's sending the job to the printer and that the job is complete, but nothing prints. It doesn't even try to print. I went into HP settings and printed a test page without a problem. I'm guessing it has to be something in OS Mavericks. Anyone have any ideas?

Welcome to the HP Forums Sanduvall,
I read your post which indicates that you can't print from Maverick, but it will scan.
I can help you with this.
Are you using the newest drivers from HP?
HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers - OS X 10.9 Maverick...
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Test the printer again.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

How do I get my HP OfficeJet 4620 to print with Mavericks?

How do I get my HP Officejet 4620 to print with Mavericks?

By downloading and installing the v10.9 Mavericks driver here > Software & driver downloads HP Officejet 4620 e-All-in-One Printer | HP® Support
Then open System Preferences > Printers & Scanners > Print then click ➕ to add the printer.

Changing my SSID on my current configuration on my HP officejet 4620

My printer was set up for wireless printing but we had to get a new modem and our Network name (SSID) changed to a new one, and it isn't letting me connect any more wondering how I can change it on my printer so it will connect. Don't know where to go or what to do.
Any one help?
Signed confused and frustrated

Hello Jetson4,
I understand you are looking to connect the Officejet 4620 to your new network. This support guide: Setting Up the Printer for a Wireless network for the HP Officejet 4620 e-All-in-One and HP Deskjet ..., will walk you through the needed steps depending on the Operating System installed on the computer.
Let me know if you have any luck.
Cheers,
JERENDS
I work on behalf of HP
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Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

Upgraded to Windows 8.1 on Pavilion g6. Officejet 4500 Wireless all-in-one still prints but won't scan. Downloaded full feature driver. Installation quit giving error message 'file cannot be found'. Tried 'chat' sessions with no resolution
This question was solved.
View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
2. If that does not work, please try this next troubleshooting document step by step.
Installation issues - The Progress Bar on the Software Installation Stops or Stalls
I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
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How to set up "receive fax" HP Officejet 4620/have modem and router and landline?

I have a need to receive faxes now on my HP Officejet 4620, but don't want to print an entire manual right now.
I have it set up successfully to send faxes for a year or so now, but don't have a clue what I am doing wrong/ I have sensitive government documents that are being sent and I didn't hear or see any fax come through.
Do I need to change something with the hookup?
Also, I didn't understand if I have to set for wireless or not since I have a router but don't use it much, only when I want to rarely use my apple ipad.
Thank you ahead of time,
Itzdeb

itzdeb wrote:
. . but don't want to print an entire manual right now...
Hi,
It's a pdf file, you can select and print few pages or even one page. You can also view pdf file on your computer screen.
Reagrds.
BH
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HP Officejet 4620 All-in-One Loses Connection to Wireless Network When It Goes Into Sleep Mode

My HP 4620 All-In-One wireless printer works fine until it goes into sleep mode. Once it goes into sleep mode, it doesn't wake up if a print job is sent to it. If I wake it up manually by pressing the blinking on/off button, it still doesn't print. If I completely turn it off and then on again, the print job that was queued on my computer will start printing, but that's a huge pain and waste of time nearly every time I want to print. I've installed all available updates. I also assigned a static IP address in an effort to correct this but nothing helps. I see that others have complained about this problem, but I do not see that anyone has had success resolving this. My operating system is Windows Vista. I use a Link-Sys Wireless G Router. Thanks.
This question was solved.
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so I have called HP tech support 12 times over the last 6 weeks and still my HP Officejet 4620 loses connection overnight. Of course becasue it was a birthday present I spent more time than I normally would have on this issue. While the tech are very polite they have not fixed my problem and now it is too late to return printer to store. This is a lot of money wasted and I think they need to admit this is a bug in this printer and resolve the problem!!!!!

New Cartridge Trouble OfficeJet 4620 All in One

Hello,
I just purchased a black ink cartige for my Office Jet 4630. I purchased a 564 XL black. Once i intalled the cartridge I tried to use my copy function and it shot out a very ugly copy. On to subsequent tries I recieved basically a blank piece of paper. I went to the store and exchanged it for another cartridge with the result being a blank copy. Per the printer the cartridge is installled. Thinking that maybe the other cartridges were low and it was being annoying because despite my wanting a black copy it wanted new cartridges I switched them all out. Blank page again. I went into the printer application on my lap top and printed a Diagnostic page and where the black would be its white. I then tried to clean the print heads becuse I have been using the copy function quite a bit lately and prnted another diagnostic page with no change. How can I correct this issue?
Regards.
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View Solution.

The document here may help resolve black not printing on your Officejet 4620.
If the troubleshooting steps there do not resolve the issue I sould suggest you contact HP, 1-800-HPINVENt if you are in the US or see the document here for elsewhere. They may be able to help resolve the issue even if the printer is not in warranty.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 4620 All in one Not printing even with new cartridge

My printer has suddenly stopped printing.
There are no error messages.
My ink level is full.
It slowly started "running" out of ink as I was printing.
New cartridge.
Cleaned printer heads twice.
Ran print quality report and it acted like it was printing but didn't.
Any ideas??

The document here may help resolve black not printing on your Officejet 4620. Be sure to check the vents, if they are blocked the printer will appear to be running out of ink early in the cartridge life.
If the troubleshooting steps there do not resolve the issue I sould suggest you contact HP, 1-800-HPINVENt if you are in the US or see the document here for elsewhere. They may be able to help resolve the issue even if the printer is not in warranty as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

OfficeJet 4620 regularly loses connection with HP drivers - but is still connected to network

Hello,
I recommended an HP OfficeJet 4620 printer for my parents a few months ago. I'm about to leave for a new job and want to make sure it's working properly before I do. Their home network uses a Motorola SBG6580 cable modem as a WAP, but the following problems have also been observed when using other routers. There are at least four computers hard-wired to the network (Windows 7/8).
The printer has been configured to connect to the wireless network, with excellent signal strength and a DHCP lease of 192.168.1.17 - a static IP configuration with no lease has also been tried, it doesn't seem to help at all. The printer's webserver is always accessible at this IP address, and the printer's LCD screen always reports that it is connected.
When using the latest official HP drivers to communicate with the printer (whether 'full featured' or 'driver only'), all functionality is available - scanning, printing, retrieving ink level, etc. - for at least a few hours. After a day or two, perhaps after the printer enters standby/low-power mode, or after an incoming phone call (i.e., potential fax) the printer connection is no longer available. The exact error message given by HP Printer Assistant is 'the computer is unable to establish two-way communication with the device'. Print requests go unfulfilled, the scan-to-computer service goes offline, and so on. However, when the HP driver is uninstalled and the Windows 8 OEM driver for this printer (as provided by Windows Update) is used, printing always works. Manually power-cycling the printer and resetting the IP address used by the HP driver can fix this problem and allow printing/scanning to resume, but only for a limited amount of time.
The following troubleshooting steps have already been tried:
- Configure printer to use a static IP/gateway/etc. - doesn't really matter, the printer is always connected at the same IP
- Power-cycle router, reset router to factory defaults, use different router - no effect
- Restarting clients, or HP services, etc. - no effect
- Connect printer via USB to each client and use 'Convert to Wireless' afterward - doesn't really do anything useful
- HP Print and Scan Doctor - doesn't report any problems when successfully connected, and isn't helpful at all when it isn't
- Move printer closer to WAP - signal strength is excellent, there's no other interference and the printer webserver is always accessible with no problems
- Disable firewalls, etc. - no effect
- Firmware / driver updates - everything is already up-to-date
The following actions are not acceptable solutions to the problem:
- Connect printer via USB and use SMB/HomeGroup to share it
- Use only the Windows 8 OEM driver (no scanning functionality, and driver doesn't show up in Windows Update for Win7)
If I can't resolve this problem, they will likely return the printer as defective to the retailer and buy a different brand instead.
Thanks for your time.

Hi,
When connecting to your network via the computer, insure you set sharing to enabled. Turning off sharing when connecting to your network in Win 8 can sometimes cause a disconnect
I was an HP employee
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HP Officejet 4620 e-All-in-O​ne Printer

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