HP OfficeJet 4620 problem

After being away for several months I tried to reconnect my wireless printer. I went through all the steps correctly and the printer said it was good to go. However, I can print from my IPad but it will not print from my two computers. It lists the printer but will not print.

Granred wrote:
After being away for several months I tried to reconnect my wireless printer. I went through all the steps correctly and the printer said it was good to go. However, I can print from my IPad but it will not print from my two computers. It lists the printer but will not print.
Was the software installed in wifi setup? If this isn't set correctly it will not work. Also did you make sure this was the same software for the printer and did you uninstall and reinstalled the software/driver again in wifi setting to see if it makes the connections again.
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So, my Macbook Pro with retina display only prints in black and white. My printer, officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

So, my Macbook Pro with retina display only prints in black and white. My printer, Officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

In the Print dialog, select the Color Matching tab and then select Vendor Matching.

Hp officejet 4620 series doesnt display on my windows 8.1 to connect to scan

This is a new printer purchased in 2014 hp officejet 4620 series doesn't display on my windows 8.1 to connect to scan.It does detect in HP AIO Remote app in windows 8.1 as seen on left but when i click on scan there it open hp scan and capture app and says unable to contact device as shown on right. I do restart my printer and PC at those times but sometimes also restart my wireless router. my internet has high speed of 115Mbps with Comcast. There is no problem with the internet provider problem should be with the printer it doesn't show up wirelessly in the laptop or else problem should be with the hp scan and capture app for not detecting the printer either way i didn't get any solution. This is always the same problem i face daily. Someone please do help in solving this its so frustrating when the device doesn't get detected to print and scan.

Hi @reshmi,
Welcome to the HP Forums!
I am sorry to hear about your frustration you are having with your HP Officejet 4620 not being able to scan on Windows 8.1. But I am happy to help you with this issue!
Are you able to make copies with your printer? (This way we know the hardware is functioning properly.)
I would recommend the following guides:
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Officejet 4610 ....
Printer Does Not Maintain Wireless Connection.
(Even though the guide titles may not match your issue, I believe the solutions will help.)
To verify if this is an issue with your HP Scan and Capture app, please try one of the alternate methods of scanning in this how to scan guide, Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers. Select How to scan without HP software, and let me know if one of those methods work for scanning or not.
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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OfficeJet 4620 regularly loses connection with HP drivers - but is still connected to network

Hello,
I recommended an HP OfficeJet 4620 printer for my parents a few months ago. I'm about to leave for a new job and want to make sure it's working properly before I do. Their home network uses a Motorola SBG6580 cable modem as a WAP, but the following problems have also been observed when using other routers. There are at least four computers hard-wired to the network (Windows 7/8).
The printer has been configured to connect to the wireless network, with excellent signal strength and a DHCP lease of 192.168.1.17 - a static IP configuration with no lease has also been tried, it doesn't seem to help at all. The printer's webserver is always accessible at this IP address, and the printer's LCD screen always reports that it is connected.
When using the latest official HP drivers to communicate with the printer (whether 'full featured' or 'driver only'), all functionality is available - scanning, printing, retrieving ink level, etc. - for at least a few hours. After a day or two, perhaps after the printer enters standby/low-power mode, or after an incoming phone call (i.e., potential fax) the printer connection is no longer available. The exact error message given by HP Printer Assistant is 'the computer is unable to establish two-way communication with the device'. Print requests go unfulfilled, the scan-to-computer service goes offline, and so on. However, when the HP driver is uninstalled and the Windows 8 OEM driver for this printer (as provided by Windows Update) is used, printing always works. Manually power-cycling the printer and resetting the IP address used by the HP driver can fix this problem and allow printing/scanning to resume, but only for a limited amount of time.
The following troubleshooting steps have already been tried:
- Configure printer to use a static IP/gateway/etc. - doesn't really matter, the printer is always connected at the same IP
- Power-cycle router, reset router to factory defaults, use different router - no effect
- Restarting clients, or HP services, etc. - no effect
- Connect printer via USB to each client and use 'Convert to Wireless' afterward - doesn't really do anything useful
- HP Print and Scan Doctor - doesn't report any problems when successfully connected, and isn't helpful at all when it isn't
- Move printer closer to WAP - signal strength is excellent, there's no other interference and the printer webserver is always accessible with no problems
- Disable firewalls, etc. - no effect
- Firmware / driver updates - everything is already up-to-date
The following actions are not acceptable solutions to the problem:
- Connect printer via USB and use SMB/HomeGroup to share it
- Use only the Windows 8 OEM driver (no scanning functionality, and driver doesn't show up in Windows Update for Win7)
If I can't resolve this problem, they will likely return the printer as defective to the retailer and buy a different brand instead.
Thanks for your time.

Hi,
When connecting to your network via the computer, insure you set sharing to enabled. Turning off sharing when connecting to your network in Win 8 can sometimes cause a disconnect
I was an HP employee
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Hp officejet 4620 suddenly won't scan to my mac

Hi All.
My HP Officejet 4620 has suddenly decided that it will longer scan my documents from the scanner to my mac.
I have tried everything, I've downloaded the lastest drivers from HP, checked my mac has had all the latest downloads, I believe my scanner is supported.
But, it just will not do it anymore.
This is a very new propblem because I scanned documents about 2 weeks ago with no problems.
Now I just get the message that my scanner is IDLE.
I've gone into utilities and the message on that is Scan to computer cannot be enabled.
Any Ideas anyone i'm getting really fed up with this now. It seems everytime either Apple or HP upgrades, things start to go wrong or things just stop working alltogether.
I don't know what to try next. I do not want to buy a new printer/scanner the one I have now is only 6 months old, besides that would turn out a very expensive hobby if we all had to keep doing that.
Help !!!! Please.
Thanks.
Tricia.

Hi All.
I have found a way around it by following a suggestion from robb92014
I used preview and scanned a document, downloaded it as a pdf.
And it worked!! Thank you Robb92014
Just have to do it this way until HP come up with a solution.
Tricia

HP Officejet 4620 All-in-One Loses Connection to Wireless Network When It Goes Into Sleep Mode

My HP 4620 All-In-One wireless printer works fine until it goes into sleep mode. Once it goes into sleep mode, it doesn't wake up if a print job is sent to it. If I wake it up manually by pressing the blinking on/off button, it still doesn't print. If I completely turn it off and then on again, the print job that was queued on my computer will start printing, but that's a huge pain and waste of time nearly every time I want to print. I've installed all available updates. I also assigned a static IP address in an effort to correct this but nothing helps. I see that others have complained about this problem, but I do not see that anyone has had success resolving this. My operating system is Windows Vista. I use a Link-Sys Wireless G Router. Thanks.
This question was solved.
View Solution.

so I have called HP tech support 12 times over the last 6 weeks and still my HP Officejet 4620 loses connection overnight. Of course becasue it was a birthday present I spent more time than I normally would have on this issue. While the tech are very polite they have not fixed my problem and now it is too late to return printer to store. This is a lot of money wasted and I think they need to admit this is a bug in this printer and resolve the problem!!!!!

I can't print scan or fax from my HP OFFICEJET 4620 on the microsoft 8.1 operating system

Help! I am getting the error message scanner unreachable when trying to print or fax continue to get error messages. The disk included with the printer is not campatible with the 8.1operating system. I went to HP for a driver to fix this problem but Hp had an an error message on their website. Thank you

Hi @Nannu ,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Officejet 4620 Printer and loading the drivers for Windows 8.1. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and check your printer.
Are you able to make a copy on the Printer?
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source.
Hope this helps.
Thanks.
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How to set up "receive fax" HP Officejet 4620/have modem and router and landline?

I have a need to receive faxes now on my HP Officejet 4620, but don't want to print an entire manual right now.
I have it set up successfully to send faxes for a year or so now, but don't have a clue what I am doing wrong/ I have sensitive government documents that are being sent and I didn't hear or see any fax come through.
Do I need to change something with the hookup?
Also, I didn't understand if I have to set for wireless or not since I have a router but don't use it much, only when I want to rarely use my apple ipad.
Thank you ahead of time,
Itzdeb

itzdeb wrote:
. . but don't want to print an entire manual right now...
Hi,
It's a pdf file, you can select and print few pages or even one page. You can also view pdf file on your computer screen.
Reagrds.
BH
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HP Officejet 4620 Not printing black ink

I just installed a new, genuine hp black cartridge. It is seated and vented properly. I have run "clean printhead", and it shows a full black in cartridge. The printer will print other colors but it will not print black ink.

Hi Zagsmith,
Officejet 4620 use HP 564 and HP 564XL series ink cartridge. Pleae take a look at those link to find out more about compatible pritners.
I would like to update with you the one new programme that currently HP is introducing .
It is called Instant Ink which is the monthly ink subscription plan based on the usage.
HP Instant Ink is currently only available in the United States and the United Kingdom. If you are residing in US and UK, you can start experiencing.
We’re planning on expanding, so keep checking back for updates on when we will be available in other countries.
You may take a look at below links for more information about Instant Ink.
https://instantink.hpconnected.com/us/en?jumpID=af_r11549_us_en_hho_ii2_hhoproduct_092613#answer-6
http://www.shopping.hp.com/shopping/pdf/instantink_faq.pdf
*I am an HP employee*
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HP Officejet 4620 e-All-in-One Printer

My black ink has stopped printing all together and the cartridge reads half full. I have tried cleaning & aligning the print heads. The first page only gives the color blocks at the bottom. The 2nd level cleaning gives the blocks and very bad black type.
I have had this problem in the past and had to get another printer. The owner told me if we can't fix it this time I am to NEVER get another HP. He is very dissatisfied as we are a printing co and use this printer for proofs & billing.

Hi @DoniniNC
I'm sorry to hear that your Officejet 4620 hasn't been printing black ink, but I will certainly do my best to lend a hand
I will recommend that you follow through the steps in this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. If that doesn't resolve your issue please let me know which country you're located in and whether the printer is in or out of warranty, thanks!
Hope to talk with you soon!
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**MissTeriLynn**
I work on behalf of HP

HP Officejet 4620 won't scan to Mac with OSX 10.10

After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try scanning now and it should be functioning for you again.
Good luck
R a i n b o w 7000I work on behalf of HP
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Wireless connection lost between my router and printer (hp officejet 4620)

My hp officejet 4620 printer has been working fine but now the wireless connection has been lost and I can't get the wireless connection back. The blue light for the wifi flashes blue. I can't get the connection back between the router and the printer because my wifi is actually working fine with my laptop. Any suggestions about what i can do to get the connection back so I can print again?
Is it something I need to do on the printer screen or laptop to fix the problem?

Have you powered off everything and power up again? Power off printer and router. Power on router and wait 2 mins. Power up printer and see if it connects to your SSID.
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I worked for HP but now I'm retired!

Windows 8.1 with officejet 4620

I've been up and down the HP web sites only to find nothing to resolve my poblem. That being:
When I bought the Officejet 4620 it was compatible with my XP using the CD that came with the printer.
Now, I have windows 8.1 and tried using the CD from the 4620 and windows 8.1rejected it.. saying it only covered XP, Vista and 7 version. I can't help but think HP would have created a cd to have that 4620 work on the 8.1. BUT, if I have to buy a new printer, only bcause HP is focusing on sales, rest asure the new printer won't be HP.

Hi,
Creating a new CD will cost heaps to end users. You can download the following package and install on your computer:
http://ftp.hp.com/pub/softlib/software12/COL42011/mp-108821-3/OJ4620_1315.exe
It costs you nearly nothing.
Regards.
BH
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Officejet 4620 All in one Not printing even with new cartridge

My printer has suddenly stopped printing.
There are no error messages.
My ink level is full.
It slowly started "running" out of ink as I was printing.
New cartridge.
Cleaned printer heads twice.
Ran print quality report and it acted like it was printing but didn't.
Any ideas??

The document here may help resolve black not printing on your Officejet 4620. Be sure to check the vents, if they are blocked the printer will appear to be running out of ink early in the cartridge life.
If the troubleshooting steps there do not resolve the issue I sould suggest you contact HP, 1-800-HPINVENt if you are in the US or see the document here for elsewhere. They may be able to help resolve the issue even if the printer is not in warranty as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Macbook Air running OS Mavericks won't print wirelessly to Officejet 4620

I'm running a 2014 macbook air running OS 10.9.3 with an officejet 4620 all connected to the same wireless network. I have an older Macbook running OS 10.7.5. The older macbook will print fine wirelessly to the printer. The new macbook air will connect to the printer and scan from the printer. However, when I try to print something from word it says it's sending the job to the printer and that the job is complete, but nothing prints. It doesn't even try to print. I went into HP settings and printed a test page without a problem. I'm guessing it has to be something in OS Mavericks. Anyone have any ideas?

Welcome to the HP Forums Sanduvall,
I read your post which indicates that you can't print from Maverick, but it will scan.
I can help you with this.
Are you using the newest drivers from HP?
HP Officejet 4620 e-All-in-One Printer series Full Feature Software and Drivers - OS X 10.9 Maverick...
Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Test the printer again.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
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Gemini02
I work on behalf of HP

HP OfficeJet 4620 problem

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