Hp officejet 4620 series doesnt display on my windows 8.1 to connect to scan

This is a new printer purchased in 2014 hp officejet 4620 series doesn't display on my windows 8.1 to connect to scan.It does detect in HP AIO Remote app in windows 8.1 as seen on left but when i click on scan there it open hp scan and capture app and says unable to contact device as shown on right. I do restart my printer and PC at those times but sometimes also restart my wireless router. my internet has high speed of 115Mbps with Comcast. There is no problem with the internet provider problem should be with the printer it doesn't show up wirelessly in the laptop or else problem should be with the hp scan and capture app for not detecting the printer either way i didn't get any solution. This is always the same problem i face daily. Someone please do help in solving this its so frustrating when the device doesn't get detected to print and scan.

Hi @reshmi,
Welcome to the HP Forums!
I am sorry to hear about your frustration you are having with your HP Officejet 4620 not being able to scan on Windows 8.1. But I am happy to help you with this issue!
Are you able to make copies with your printer? (This way we know the hardware is functioning properly.)
I would recommend the following guides:
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Officejet 4610 ....
Printer Does Not Maintain Wireless Connection.
(Even though the guide titles may not match your issue, I believe the solutions will help.)
To verify if this is an issue with your HP Scan and Capture app, please try one of the alternate methods of scanning in this how to scan guide, Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers. Select How to scan without HP software, and let me know if one of those methods work for scanning or not.
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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Hi there @BillSpohn , welcome to the HP Community,
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Hello @LeeBee2 , and welcome to the HP Forums, I hope you enjoy your experience!
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Welcome to the HP Forums Roberta831,
I read your post, which indicates that you are unable to change the dpi for scanning.
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Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Welcome to the HP Forums Sanduvall,
I read your post which indicates that you can't print from Maverick, but it will scan.
I can help you with this.
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Check the driver name that is installed for the printer. The Airprint driver might be installed instead of the Printer's driver. (usually defaults to Airprint)
Click the Apple menu and then click System Preferences. Click Printers & Scanners, highlight the printer name on the left side and on the right side of the screen should show the name.
If the printer name shows Airprint then that is the Apple drivers, delete it and add the printer name back in from the list. Click the - sign to delete the driver and then click the + sign to add the driver, might have to click the drop down to select the printer's name to add it in.
Test the printer again.
If you are still having issue then please try the following steps:
Repair the Disk Permissions on the Mac:
Close all applications.
On the Apple menu bar, click Go, click Applications and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left.
Click Verify and then Repair Disk Permissions.
Restart the computer.
Reset the Printing System:
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Click the Apple icon ( ), and then click System Preferences.
Click Printers & Scanners.
Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system.
Then click the + sign, then select the printer from the list and click on the Add button.
(make sure it shows the printer name beside Use, not the Airprint driver)
Try printing again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet 4620

I received an email regarding following:
Routine Alert for your HP Officejet J4500/J4600 All-in-One Printer series‏; with sub links to HP Officejet Full Feature Software and Driver (ver 14.8.0), HP Officejet Basic Print and Scan Driver (ver 13.0.0), and HP Officejet Software and Driver Removal Utility (ver 13.0.0). I do not know if this is something I definitely need to follow through with. I do have issues with this printer and have for a long time. When I read through the details of these links, it sounded very complicated, especially the Driver Removal Utility. Instructions said to run this utility 4 times. Should I attempt to perform this driver removal utility and then install one of the two driver downloads? How do I know which one to download and install, the full feature or the basic print & scan? Are these the updated newest drivers that I should have downloaded for my printer? If so, does this mean that my original disc is no longer current and should not be used anymore? I appreciate any guidance or answers concerning the above tremendously. Thank you Sandra Barrientos

Hi Sandra,
The alert is irrelevant to your current Officejet 4620 printer.
I assume you previously had an HP Officejet J4580 / J4660 / J4680 printer which was not Uninstalled? check if a such exists under Start > Programs > HP or under the Control Panel > Uninstall a Program.
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

OfficeJet 4620 regularly loses connection with HP drivers - but is still connected to network

Hello,
I recommended an HP OfficeJet 4620 printer for my parents a few months ago. I'm about to leave for a new job and want to make sure it's working properly before I do. Their home network uses a Motorola SBG6580 cable modem as a WAP, but the following problems have also been observed when using other routers. There are at least four computers hard-wired to the network (Windows 7/8).
The printer has been configured to connect to the wireless network, with excellent signal strength and a DHCP lease of 192.168.1.17 - a static IP configuration with no lease has also been tried, it doesn't seem to help at all. The printer's webserver is always accessible at this IP address, and the printer's LCD screen always reports that it is connected.
When using the latest official HP drivers to communicate with the printer (whether 'full featured' or 'driver only'), all functionality is available - scanning, printing, retrieving ink level, etc. - for at least a few hours. After a day or two, perhaps after the printer enters standby/low-power mode, or after an incoming phone call (i.e., potential fax) the printer connection is no longer available. The exact error message given by HP Printer Assistant is 'the computer is unable to establish two-way communication with the device'. Print requests go unfulfilled, the scan-to-computer service goes offline, and so on. However, when the HP driver is uninstalled and the Windows 8 OEM driver for this printer (as provided by Windows Update) is used, printing always works. Manually power-cycling the printer and resetting the IP address used by the HP driver can fix this problem and allow printing/scanning to resume, but only for a limited amount of time.
The following troubleshooting steps have already been tried:
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- Restarting clients, or HP services, etc. - no effect
- Connect printer via USB to each client and use 'Convert to Wireless' afterward - doesn't really do anything useful
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- Move printer closer to WAP - signal strength is excellent, there's no other interference and the printer webserver is always accessible with no problems
- Disable firewalls, etc. - no effect
- Firmware / driver updates - everything is already up-to-date
The following actions are not acceptable solutions to the problem:
- Connect printer via USB and use SMB/HomeGroup to share it
- Use only the Windows 8 OEM driver (no scanning functionality, and driver doesn't show up in Windows Update for Win7)
If I can't resolve this problem, they will likely return the printer as defective to the retailer and buy a different brand instead.
Thanks for your time.

Hi,
When connecting to your network via the computer, insure you set sharing to enabled. Turning off sharing when connecting to your network in Win 8 can sometimes cause a disconnect
I was an HP employee
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Hp officejet 4620 suddenly won't scan to my mac

Hi All.
My HP Officejet 4620 has suddenly decided that it will longer scan my documents from the scanner to my mac.
I have tried everything, I've downloaded the lastest drivers from HP, checked my mac has had all the latest downloads, I believe my scanner is supported.
But, it just will not do it anymore.
This is a very new propblem because I scanned documents about 2 weeks ago with no problems.
Now I just get the message that my scanner is IDLE.
I've gone into utilities and the message on that is Scan to computer cannot be enabled.
Any Ideas anyone i'm getting really fed up with this now. It seems everytime either Apple or HP upgrades, things start to go wrong or things just stop working alltogether.
I don't know what to try next. I do not want to buy a new printer/scanner the one I have now is only 6 months old, besides that would turn out a very expensive hobby if we all had to keep doing that.
Help !!!! Please.
Thanks.
Tricia.

Hi All.
I have found a way around it by following a suggestion from robb92014
I used preview and scanned a document, downloaded it as a pdf.
And it worked!! Thank you Robb92014
Just have to do it this way until HP come up with a solution.
Tricia

Hp officejet 4620 series doesnt display on my windows 8.1 to connect to scan

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