HP Officejet 4620--unable to receive fax

I am unable to receive a fax; however, I am able to fax. The printer is able to make copies. Please help!
Thank you

Hi @Hephzi-bah
I understand from your description, that you can send faxes, but can not receive them. I;d like to do my best to help you with this. Please use the following document to troubleshoot the issue, and let me know the outcome of your efforts; The HP Fax Can Send Faxes but Cannot Receive them.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

Unable to receive FAX (can be sent out)

Hi, I have setup fax feature on HP laserjet Pro M276nw.Receive fax path PSTN line Voice router Cisco Call Manger Cisco ATA MFP I can send fax but unable to recived. while receiving im able to here ring tone and after disconnect with no FAX detected.Call path has been tested for analog FAX machine successfully. Thanks.

Hello , Welcome to the HP Support Forums! I see you are unable to receive Fax on your HP Laserjet Pro 200 M276nw. You are able to send them. I would like you to start here: Setting up the HP All-in-One to Send and Receive Faxes, once the Fax settings are properly configured continue below: Cannot Send or Receive Faxes Let me know the outcome, I will watch for your reply. Thanks,

Unable to receive fax

I can send fax to everyone but cannot receive fax from anyone. i need your help. Thank you.
This question was solved.
View Solution.

Hi @sarah_aleyt ,
I see that you are experiencing issues receiving faxes, but you can send faxes. I will certainly do my best to help you.
Check these settings on the printer:
Confirm the fax number:
Go to setup, fax setup, advanced setup, confirm fax #.
Turn off error correction:
Go to setup, service, fax service, error correction and turn if off.
Set the fax speed to medium:
Go to setup, fax setup, advanced setup, fax speed and select medium.
Turn off the private receive:
Go to setup, fax setup, advanced setup, private receive. Turn it off.
Test the fax.
If the issue persists, try the steps in this document to see if it will resolve this issue.
Cannot Send or Receive Faxes.
Update the printer's firmware if the issue persists. HP Color LaserJet Pro MFP M177fw Drivers.
Please provide in detail the results if you are still having issues.
What were the results of the fax test?
What type of connection do you have? (Analogue, DSL, Cable Modem)
Are you using the 2 wire phone cable?
Do you have distinctive ring set up on the line?
Is there any voice mail set up?
Do you have a answering machine? (Where is it connected to?)
Where is the fax cable connected to? (modem, wall jack)
Is there a phone also connected the printer?
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 8600 cannot receive fax

Our fax machine has recently stopped receiving faxes. We can send them fine. The fax test results say everything is working. if you call that fax from a phone line it just rings on the phone, but does not pick up. Meanwhile the fax machine does not ring or show any sign that it is receiving a call.

It is set to auto answer? There should be a little light indicating it's on "auto answer". If "auto answer" is turned off, you have to manually answer the fax when you pick up the phone and here a fax tone.
======================================================================================
* I am an HP employee. *
** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
***Click on White “Kudos” STAR to say thanks!***

I cannot receive faxes on my installed HP4630 printer.

My printer is installed and the copy and printer work perfectly, however I am unable to receive faxes. Please advise.

Hello there @51823MollyP!
Thanks for posting on the HP Forums!
I should be able to provide some help regarding the fax feature on the Officejet 4630. Depending if your phone line is digital or analog will depend on the configuration of the fax portion of the printer.
I was able to located a document regarding Cannot Send or Receive Faxes. I suggest following the document to ensure your fax machine is configured correctly and using the correct type of phone cable.
Let me know if this document helped resolve your issue. Thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Can't receive faxes on LaserJet Pro MFP M225dw, but I can send with no problem

My new LaserJet Pro M225dw can send faxes but not receive. I have seen other posts on this forum regarding this issue but none of the answers have resolved my issue. I am copying the questions the responder in other posts has asked. What type of connection do you have? (Analogue, DSL, Cable Modem) Cable Modem
Are you using a filter? No, directly into wall jack
Are you using the 2 wire fax cable? Yes
Do you have distinctive ring set up on the line? I dont know what this is, chose "No" during setup
Is there any voice mail set up? Yes
Do you have a answering machine? (Where is it connected to) No
Where is the fax cable connected to? (modem, wall jack) Wall jack
Is there a phone also connected the printer? Yes How is the printer connected? (USB/Ethernet/Wireless) USB What operating system are you using? Windows 7, 64 bit Thank you in advance for your help!

Hey , Welcome to the HP Support Forum. I understand you're unable to receive faxes on your HP LaserJet Pro MFP M225dw. I would like to assist you with this. Thanks for the comprehensive run-down on your setup - that helps a lot. With cable internet connections sometimes a filter is required for the fax receiving function to work, yet, I do have some suggestions you can try in troubleshooting the issue. Firstly, I recommend you adjust your fax speed to slow: Touch the wrench/Setup buttonSelect Fax SetupSelect Fax SpeedChoose slow(User Guide, p. 129) Additionally, I recommend clicking on your printer's icon on your PC desktop and running the fax test portion of the fax wizard to determine if there's another factor contributing to the receive failure. You might find this article helpful as well. Please let me know the result of your troubleshooting by responding to this post. Have a great day,

Cannot send/receive Fax through Windows Fax and Scan

Having a problem with Windows Fax and Scan on Small Business Server 2011 Standard SP1. When I call the fax number, I can see the line ringing in the Fax Status Monitor, but it errors out with "The incoming call cannot be answered as a fax
call". I've also tried sending and receive an error: "No dial tone was detected" I've connected a regular phone to the line and placed an outside call and received a call from an outside line. No errors are logged in Event
Viewer, but If I check the Server Roles, Fax Server shows Event ID 32092, 32032 and 32031
Troubleshooting so far has consisted of:
Restarting Fax service
Removing/Readding the Fax Account in Windows Fax and Scan
Checked Print Spooler and Fax queue for held documents to clear (none)
Uninstalled/reinstalled the fax modem in Device Manager
Run Windows Update(several security updates pending)
Checked the DeviceToMonitor key in HKCU to HKLM\Software\Microsoft\Fax\UserInfo matches the DeviceName key in HKLM\SOFTWARE\Microsoft\Fax (at one point it did not match)
Removing/Readding the Fax Role. In the process, also removing registry keys: HKLM_SOFTWARE_MICROSOFT_FAX, HKCU_Software_Microsoft_Fax, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_CountryList, HKLM_SOFTWARE_Microsoft_Windows_CurrentVersion_Telephony_Locations.
At one point or another, I have already reviewed the following links:
http://social.technet.microsoft.com/Forums/en-US/9dfec81d-8223-47fd-a208-c27521d414a9/sbs2008-cannot-configure-or-start-fax-service?forum=smallbusinessserver
http://social.technet.microsoft.com/Forums/en-US/winserverprint/thread/73394a76-4dab-4f6b-abaf-b794c57a750c/
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/in-windows-fax-and-scan-i-cannot-get-the-fax/219a1468-7214-4b7a-9205-c67131f6f08d
http://social.technet.microsoft.com/Forums/windowsserver/en-US/773a35b3-52b1-4aff-be75-55386fd5d5b2/server-2003-fax-service-unable-to-receive-faxes-the-incoming-call-cannot-be-answered-as-a-fax-call?forum=winserverprint
http://social.technet.microsoft.com/Forums/windowsserver/en-US/73394a76-4dab-4f6b-abaf-b794c57a750c/cannot-add-a-fax-account-in-windows-server-2008-r2-enterprise?forum=winserverprint
Please let me know if anyone has any other suggestions.

Hi billats,
Regarding to Event ID 32092, 32032 and 32031, please refer to the following articles.
Event ID 32092 — Received Fax Status
Event
ID: 32092 Source: Microsoft Fax
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft
does not guarantee the accuracy of this information.
Event ID 32032 — Sent Fax Status
Event ID 32031 — Sent Fax Status
On current situation, please refer to the following steps to troubleshoot. Then check if can find more clues
and help us to solve this issue.
Please verify if the incoming fax can be received from other fax machines.
For modem, please temporarily reduced the speed to 4800bps for the Fax software.
Please increase the
Rings before answering value for the fax device to 2 rings in Shared Fax Service Manager.
Just for a test. Would you replace the old modem with a new one? Then monitor the result.
Hope this helps.
Best regards,
Justin Gu

How to set up "receive fax" HP Officejet 4620/have modem and router and landline?

I have a need to receive faxes now on my HP Officejet 4620, but don't want to print an entire manual right now.
I have it set up successfully to send faxes for a year or so now, but don't have a clue what I am doing wrong/ I have sensitive government documents that are being sent and I didn't hear or see any fax come through.
Do I need to change something with the hookup?
Also, I didn't understand if I have to set for wireless or not since I have a router but don't use it much, only when I want to rarely use my apple ipad.
Thank you ahead of time,
Itzdeb

itzdeb wrote:
. . but don't want to print an entire manual right now...
Hi,
It's a pdf file, you can select and print few pages or even one page. You can also view pdf file on your computer screen.
Reagrds.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes." I've been all over the forum, tried everything on the "Cannot send and receive faxes" page. My connections are all good, I'm using a two-wire phone cord. Just out of the blue, it quit. Any suggestions would be very much appreciated. Thanks.

Hello aimtheflame,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
Also, try turning off error correction mode on your printer:
1. Press the Right arrow, then press setup (Wrench)
2. Press Fax menu, press advanced fax setup
3. Press error correction mode to off
Please post your results, as I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

OfficeJet Pro 8610 Unable to send or receive faxes. (tried all of the official steps)

Can't send or receive faxes. Everything else is working just fine.I just get the error "Unable to send or receive faxes" The all-in-one is plugged directly into the wall jack directly. It doesn't share a line with anything. No voicemail. No phone calls. No DSL. Nothing. This is a dedicated fax line for our small business. I used the search function and found a post which led me HereI've done every applicable troubleshooting solution 3 x now. Nothing works. Not resetting. Not unplugging. Not going through the setup wizard and completely re-setting up the machine. Nothing. It's software/drivers are also fully up to date. I appreciate any help that I can get as our business is essentially at a stand-still until we can send faxes again.

Hey , I understand that you are having some issues with sending and receiving faxes on our Officejet 8610. I can help you with that. As you have found our usual troubleshooting steps and performed them there are only a few other things we can try. Make sure the printer is plugged directly into a wall outlet and not a surge protector.On the printer click on the Fax icon.Click on the gear.Scroll down to and click on Fax Setup.Click on Advanced Setup.Turn Error Correction Off.Set Fax Speed to Medium.Turn the printer off and on again.Try faxing.If you are still unable to fax at this point then we can attempt a factory reset. I will send you a private message regarding how to do that shortly. If you are still unable to fax after that then the printer will need to be replaced. You can contact HP support by clicking on this link. On the next page scroll down and fill out the form. Once completed you will find info on how to contact HP. I hope this helps and I hope you have a great weekend!

Ink System Failure has failed unable to copy, receive faxes or print.

ink system has failed .unable to copy receive fax or print error 0xc19a0005 please help

Have you tried to reset the printer by removing the power plug from the wall outlet & waiting 60 seconds b4 plugging it back in?
Normally this error requires servicing or replacement of the printer.
Is the warranty period over?
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

I can't print scan or fax from my HP OFFICEJET 4620 on the microsoft 8.1 operating system

Help! I am getting the error message scanner unreachable when trying to print or fax continue to get error messages. The disk included with the printer is not campatible with the 8.1operating system. I went to HP for a driver to fix this problem but Hp had an an error message on their website. Thank you

Hi @Nannu ,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Officejet 4620 Printer and loading the drivers for Windows 8.1. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and check your printer.
Are you able to make a copy on the Printer?
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Unable to send fax Fax-HP Officejet Pro 8500 A910

I have a Fax-HP Officejet Pro 8500 A910 All-In-One. I had to reinstall it. It is telling me that I have installed it correctly and is on the network. I installed without using a USB. I am on wireless networking.
I have tried several times to send a fax. I'll imput the numbers, then I'll hear the ring. It continues to ring several times, then it will hang up and print out a notice saying, "No answer". I know I have the correct number. I tried another fax to a different number and receive the same outcome.

Welcome to the forums @Tomalene ,
I understand you are having some troubles with sending faxes. I would suggest checking out the guide below and trying the steps. Afterwards you should be able to fax again!
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8600 Plus will not send or receive fax

I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus. The error code I get is Error 388 which is that a communication error occurred during fax transmission. However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
Is it possible that the proble is that I cannot send or receive faxes through a digital phone line? That seems odd to me given that almost all phone lines in the modern era are digital. How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital? Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
Thank you.

Hello,
I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
Good luck!
I work for HP, However, I am speaking for myself and not for HP

HP Office Jet Pro 8600 N911g Unable to send or receive faxes

Product purchased on April 14, 2014 - worked fine until July 03, 2014. When I turned it on, I received the message "Unable to send or receive faxes" All I can do is click OK. I also lost the icon on the computer desktop a the same time. The phone line is working. I have a dial tone and can receive and make phone calls. I uninstalled and reinstalled the software. The icon is back on the computer desktop but still receive the same message "unable to send or receive faxes". I don't use this feature much, but I will need it eventually......
Also, had HP look up the warranty status so I could find someone local to troubleshoot the issue. HP said it was out of warranty - purchased in 2012!!?? I've sent in a copy of my receipt for proof of purchase, waiting for a reply from them.
Any help would be greatly appreciated.
Thank you!

Hello,
I apollogize for taking so long to reply. Life got in the way....school, health, holidays....
HP was NOT able to resolve this issue. They sent me a replacement. I was happy that they shipped it quickly (within days). However, I was very unhappy with the replacement unit. Although it looked new, the lid didn't feel tight and solid. I thought it would break every time I lifted it. I reinstalled everything, and it worked for a few days. Then I started having different issues. The scanner would not work properly. It kept going into a "loop" and could not recover. At first I thought it was because I was scanning multiple pages, but it also happened on single pages. I do a LOT of scanning, more so than faxing. I would have to shut the unit off - as in unplug it from the wall outlet - AND reboot my computer. Then it would work for awhile. The machine was also noisy when going into a print cycle. I kept waiting for a paper jam. I ended up calling HP Support and asking to speak to someone higher up the ranks. No can do, until they go through the whole process of troubleshooting, an hour on the phone....all I wanted was another replacement - NEW. Corporate was nice enough to replace the unit again. However, they explained that there are NO NEW units upon replacement. They are considered refurbished even if they are new, due to some "law". Whatever. Send me a unit that has a tight lid and works properly. This unit took longer to arrive than the first replacement. Long story short, worked fine for a short amount of time and then the same problems. Now it gets hung up during printing AND scanning. (I have not bothered with the fax.) In my opinion, it has to be a software problem within the unit. It's a shame. I really like the software program when scanning; through the years, I've tried Canon and Epson before returning to HP.
In my opinion, I think it is a KNOWN issue to HP and they are unable or unwilling to fix it.
My solution - I wasn't going to call HP and waste more time. I went out and purchased something else for Christmas.
I will say that I had to visit my insurance agent when all this started, and I noticed that she has these units in her office - about four of them. They work great, she has never had a problem. However, she doesn't use them for faxing as she has a separate machine for that. In a way, I wish I had kept my original unit and just given up my fax capabilities. Hindsight is 20-20. Hope my experience will help you make a decision.

HP Officejet 4620--unable to receive fax

Similar Messages

Maybe you are looking for