HP Officejet 4620 won't copy or scan but will print

My HP Officejet 4620 all in one printer won't copy or scan, but it will print.  When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable".  When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy.  The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Similar Messages

  • HP LaserJet 1536dnf MFP will not copy or scan but does print

    My HP LaserJet 1536dnf MFP will not copy or scan but does print.  It does not matter if I use the ADF or the glass.  When copying or scanning I get a completey black page.  The light bar does move from one end of the printer glass to the other.  There are no connectivity issues as the printing function and the e-print function work fine.
    Thank you for your help

    Hi @akb3,
    I understand that when you try to scan or copy, you are getting a black page. I can help you with this.
    Please keep the scanner lid open and then press the copy button.
    Check if the scanner bulb glows.
    Check if the scanner moves freely across the glass.
    If it does not try connecting the printer directly to the wall jack and try again.
    Update the printer's firmware if the bulb glows and scanner moves freely. HP LaserJet Pro M1536dnf Multifunction Printer Drivers.
    If the issue persists, then I would recommend to call HP Tech Support for further assistance to see what other options are available for you at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. Contact HP Worldwide.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • HP OfficeJet 4500 and OfficeJet 4600 both not copying any more but will scan and print

    My computer/networking business has 3 HP OfficeJet AIO printers: 2 x 4500 (about 2 years old) and 1 x 4600 (about 6 months old). Only the one 4500 is still able to do everything it should. The others can both print and scan but can't copy any more. (The failures happened at different times). I have no idea about faxing because we never use this function - we don't have a landline to test it.
    This is nothing to do with the PCs because we're just trying to use the standalone copy function directly from the printer. It makes no difference whether we place the document on the glass or in the auto sheet feeder. At one point, the 4600 was able to make colour copies but not mono copies but now it can't do either.
    We have always used only genuine HP cartridges in both printers and they have been replaced recently - as I say, we can print fine, we just can't copy.
    Clearly this isn't a software/driver issue but I can't understand how it can be a cartridge or scanning issue either (you can hear and see that it scans the document, it's just that nothing comes out on the paper). Is there some kind of firmware linking the scanning to the printing function that could have gone wrong? If so, how do we fix that? The 4600 self-updates using its wireless internet connection so it should be on the latest firmware.
    Thanks.

    Hi,
    Please try printing a Self Test report for both of the printers, can you see both Black, Cyan, Magenta and Yellow colors listed as expected?
    Below are the steps for the 4500:
    http://support.hp.com/us-en/product/HP-Officejet-4​500-All-in-One-Printer---G510g/3919445/model/39194​...
    For the 4630 print a self test as following:
    On the printer control panel, press the Down Arrow () to scroll to Tools, and then press OK.
    Press the Down Arrow () to scroll to Print Quality Report, and then press OK. The printer prints the test page.
    Figure : Example of a Print Quality Diagnostic report with no defects
    If both of the tests appear fine, is the printer connected directly to a wall socket or may it connected through any power strips, hubs, surge protectors. etc.?
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Hp Photosmart C7280 won't scan but will print

    Recently my scanner stop working, when I try to scan I get an error message saying the HP Device was not found.  Try the following steps......and then try again.  I tried all the steps and I can't scan anything.  The device is online, it is working, if I try to print from the computer to the printer it prints what I want, but if I try to scan a picture or document it gives me this message.  I tried all the suggestions that the screen gives me including uninstalling and reinstalling and still get the same thing.  A few weeks ago everything was working fine.  Any suggestions on how to get this to work again.  The latest updates on my computer was installing MSIE 8.0 and the update for the printer which was supposed to help error in communications.  Seems since that update it stopped working correctly. 
    Thanks for any help
    June

    Just to let you all know thatmy problem was solved.  Not by HP but on my own.  I also have this printer connected to my laptop and have one at work and started to have problems with the program not functioningon all my computers. Two of them were Vista and 1 computer XP but all having the same problems.  I removed the software from my systems, went to HP and downloaded the latest version of software and drivers and installed them.  The screen that opens looks different  which means they have made some changes to the program, but my scanner now works fine.  I did this for all my computers and all of them are working.  I only have one problem left on my home computer desktop when I try to duplex it tells me I don't have that module installed and won't allow me to duplex through the machine automatically.  I know its there I use it at work as well.  But overall the major issues were solved when uninstalling the printer and its software and downloading the newest from the web.
    For those of you who are saying you are having problems with Windows 7, my work computer is now Windows 7 and I downloaded the program from the web and installed it, I have no problems at all.  But each computer is set up differently with different program and settings.  Make sure you are downloading the proper software and drivers.  There are two versions of Windows 7  there is the regular one (32 bit) and the 64 bit.  If you don't download the 64 bit drivers and you have the 64 bit windows you will have problems.  If you are downloading the 64 bit and you have the regular Windows 7 then you will have problems. Hope this helps some of you.

  • New HP office jet 5745 won't copy or scan from glass

    Brand new officejet 5745 won't copy or scan anything from the glass.  I insert paper, choose copy and the document feeder from above runs, lightbar doesn't move and it produces a blank page.  When trying to scan from computer, I get an error message to insert document into document feeder. Help.
    thanks.
    This question was solved.
    View Solution.

    Hello cdnmaggies,
    Welcome to the HP Support Forums!
    I understand that the Officejet 5745 will only attempt to scan or copy from the ADF. There could be some packing material or tape triggering the sensor in the ADF. Open the ADF and look for anything that got missed.
    If it is clear, load a plain piece of paper into the ADf and tell it to copy. When the paper is fed through and done copying, ensure that there is not message on the screen that an original is loaded. If this is displayed, remove the power from the back of the printer to reset the memory.
    Ensure the printer is connected to a wall outlet directly and then connect the power back to the printer. If the there is no  message, try copying from the glass.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • My officejet 4500 g510n-z wont print faxes or from copy or scan. It prints perfect from computer.

    my officejet 4500g510n-z suddenly wont print incoming faxes, or from copy or scan. It prints perfectly from computer. it also wont print fax reports or test pages. I have tried uninstalling and re-installing with software disc, still no go.what do i need to do please?

    Let's set a static IP address for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP.  Let's us 192.168.1.100 for your printer.
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
    - Click 'Apply'.
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • HP Officejet 4360 e-All-in-One Series - Will scan but will not print

    So I have installed my new wireless printer and it will scan, both on USB and wireless, but it will not print. During the install process, at the very end of step 3, it says that it can't find an internet connection then prompts to copy a URL for completion of install online. The link takes me through the same install process.
    When trying to print there is an error that says that it will not print due to a problem with the current printing setup. HP Print and Scan doctor lists all ok. The internal print test page works but the test page doesn't. It then prompts reinstall. So far I have tried:
    Reinstalling
    Reinstalling after running disk cleanup
    Reinstalling after with firewall turned off
    Changing to a standard TCP/IP port
    The problem is the same whether on USB connect or wireless. 
    I am about to throw this thing out the window. Any ideas to save its life?

    Hi @gesus,
    Welcome to the HP Forums!
    I understand that you can scan but not print with your HP Officejet 4630, on Windows Vista. I am happy to look into this printing issue for you!
    Are you able to make copies? Copy Text or Mixed Documents.
    In the meantime, I would recommend to go through this guide, 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print: Windows Vista.
    Let's start with that guide, and we will go from there!
    Hope this helps!   
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

    HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.  I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
    I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else. 
    Each time I want to print, I must reboot the computer.  After reboot I have one chance to print.   This problem started February 15, 2015.  
    My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
    OJ8500_A910_1315-1.exe
    HP Print and Scan Doctor - HPPSdr.exe
    HPSupportSolutionsFramework-11.51.0049.msi
    All versions were last downloaded on April 4, 2015.
    I have a home wireless network (Ubee DDW366 router).  All other devices in the house will print to the 8500A printer without issues:  2 Toshiba laptops, 2 Android phones, and 1FireHD.
    The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
    I have run virus scans and malware scans.  Each time they show there are no issues with my desktop.  What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer.  ASUS Motherboard P6X580 Premium.  Now I will probably get hacked!
    I am at my wits end.  And it is frustrating when I need to make a print of something and the system locks up.  I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed.  Also this is a time consumer.
    This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
    Help?
    Addendum:  I can scan using HP Printer Assistance.  I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HPLJ3055 won't print through HPxb3000, but will print if directly connected to dv9000.

    HPLJ3055 won't print through HPxb3000, but will print if directly connected to dv9000.

    Hey there @pepsitruck
    I understand you cannot print from your desktop however, you can print from your laptop.
    Could you please run the Print and Scan Doctor again and let me know the results or post a screen image of the results?
    This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
    You can also try manually stopping and restarting the print spooler and try printing from Notepad afterwards.
    1. Click Start
    2. Type "Services" in the search field.
    3. Open SERVICES
    4. At the bottom, click "Extended View"
    5. Search for Print Spooler
    6. Right-click it and choose Properties
    7. Select as Automatic in the drop down box, close the Window
    8. Right click on Print Spooler and choose "Stop", wait until it stops and then right click again and "Start".
    9. Close out of Services and try your print again.
    When you get to your response, please include which version of Windows you're running please.
    Which Windows Operating System am I running?
    Thank you,
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP DJ1510 AIO Printer-CAN SCAN BUT NOT PRINT

    I installed SW & HW as per HP instructions on my comp (WinXP-SP2). Scanning worked but cannot print as the printer driver (which may be missing or faulty on the CD and also in installation files downloaded from HP web site) does not get installed.
    HP, India has not come up with any solution to this issue despite my spending many hours with them since 20/9/14.
    HP needs to give me a patch for installing printer driver in my OS, which should not be difficult for a company like HP.
    I am now frustrated with this HP product & its service. All promises but nofollow up or even phones are not picked up
    Who will help me or should I throw away this HP printer.
    BM Shah

    Hi @bmsprinter,
    Welcome to the HP Forums!
    I understand that your HP Deskjet 1510 can scan but not print with Windows XP (Service Pack 2). I am happy to help!  
    According to your printer's specifications, found at this website, HP Deskjet 1510 and Deskjet Ink Advantage 1510 All-in-One Printer Series Product Specifications. This printer is only supported on Windows XP (Service Pack 3) and above. You can select System requirements, and then Windows system requirements, once you have visited that website.
    Also, please take a look at this reply, Re: cannot find priner, by my colleague @Jamieson, from your older post, that will help you upgrade your Windows XP Service Pack. 
    Hope this information is helpful, and have a wonderful day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • My iMessage won't activate my email but will with phone number. I type my password and it says it's wrong I change it and it still says its wrong. I even made a new account and it still says the password is wrong.

    My iMessage won't activate my email but will with phone number. I type my password and it says it's wrong I change it and it still says its wrong. I even made a new account and it still says the password is wrong.

    Hi hectorness12!
    Thanks for using the Apple Support Communities! I have found an article that can help you with troubleshooting your iMessage issue. The article can be found here:
    iOS: Troubleshooting FaceTime and iMessage activation
    http://support.apple.com/kb/ts4268
    Thanks,
    Braden

  • My HP Office Jet Pro L7555 scans but will not save it to a flash drive. Is there a fix for that?

    I have a some issues:
    1. My HP Office Jet Pro L7555 scans but will not save to a flash drive. (I get error messaqges when I try to download it to my computer) What is the fix for that?
    2. Sometimes when I turn it on it will indicate that one of the ink cartridges is empty and upon restartin it all the cartidges show full. What is the fix for that?
    3. We have a small network. I can not find the disks that came with the printer. How do I set  it up so it saves to one of the computers connected to the network?
    Thanks,
    PF1

    Hi,
    Heres a patch for missing scanned images
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-81532-2&cc=us&dlc=en&lc=en&...
    Heres the link for the full feature software download
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-79356-3&cc=us&dlc=en&lc=en&...
    and use this document for ink related issues
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01628836&tmp_task=solveCategory&cc=us&dlc=en&ju...
    Hope this helps..
    Although I am an HP employee, I am speaking for myself and not for HP.
    *Say thanks by clicking the "Kudos! Star" which is on the left*
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

  • Emails won't open on Mac but will on laptop and iPhone. On Mac can see the subject heading but the rest is blank in both preview pane and if I try to open the emai. Can anyone help me?

    emails won't open on Mac but will on laptop and iPhone. On Mac can see the subject heading but the rest is blank in both preview pane and if I try to open the emai. Can anyone help me?

    Back up all data. Rebuild the mailbox.

  • HP Officejet 4620 won't scan to Mac with OSX 10.10

    After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer.  I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it.  Now, my MacBook sees the printer for printing but won't communicate for scanning.  Help?

    Hi there @BillSpohn , welcome to the HP Community,
    I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
    Mac OS X: How to reset the printing system
    Repair disk permissions
    Restart the Mac
    Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
    In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
    Try scanning now and it should be functioning for you again.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Having problems copying two sided but not printing two sided of two sided originals

    I have no problem printing items two sided with two sided originals using my computer with Windows 7 but cannot copy using the automatic feeder as that option no longer appears when you click green arrow on the two sided of one sided original.

    Hello,
    The HP Officejet Pro 8600 (N911a) only offer automatic two-sided printing.
    ADF Duplexing (Automatic two sided copying of an original) is only offered by the HP Officejet Pro 8600 Plus (N911g) or Premium (N911n) for that series.
    You may find its specifications below:
    Boost productivity – and save time and paper – with
    automatic two-sided printing and 250-sheet paper tray.
     http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA3-6985EEE.pdf
    To compare with, below is the Officejet Pro 8600 Plus specs which do offer a such:
    Boost productivity with automatic two-sided printing, scanning and copying with 50-page automatic document feeder.
    http://www8.hp.com/h20195/v2/GetPDF.aspx/4AA3-6986EEE.pdf
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

Maybe you are looking for