HP Officejet 4620 Won't Scan on Printer Itself

My computer runs on Windows 8, and updated itself last night. Somehow my printer was disconnected from the computer, so I couldn't do anything. I reinstalled the printer, but now I cannot scan using the "scan" button on the printer itself; I now have to scan from the desktop using the printer assistant icon. How can I make it so I'm able to scan directly from the printer to the computer?

Hello @BrendaBrown , and welcome to the HP Forums!
I see you're experiencing scanning problems. I would like to help!
I would recommend performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the scan portion of the HP Print and Scan Doctor.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

HP Officejet 4620 won't scan to Mac with OSX 10.10

After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try scanning now and it should be functioning for you again.
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4620 won't scan to computer

I'm running windows 7. My computer is enabled and shows on the printer control panel. I have uninstalled and reinstall from the HP Disc. I start scan and it says "preparing to scan" on the display. Then it shows Scan could not complete Connection to computer has been lost or OCR app is not installed on computer. I get the same thing if I try to connect vis USB.
I did notice that I am unable to open the scan dialog box even after reinstall,
I've searched the forum and still lost. All the wireless printing and faxing works fine.
Any suggestions??????

All of that looks fine. Check the firmware on the printer. It may be out dated and need updating. If it updates, it might fix the problem. Let me know what happens.
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HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

My hp photosmart D110 printer won't scan or print since I upgraded to Yosemite. Any suggestions?

Hey clutterfromduluth,
Thanks for the question. I understand that you are experiencing issues with your printer/scanner after updating to OS X Yosemite. To troubleshoot this issue check out the following:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Follow these steps until the issue is addressed:
1. Make sure that the printer is powered on, has ink / toner, and that there are no alerts on the printer’s control panel. Note: If you cannot clear an alert on the printer's control panel, stop here and check the printer's documentation or contact the manufacturer for support.
2. Ensure the printer is properly connected to a USB port on the Mac or AirPort base station / Time Capsule. If the printer is a network-capable printer, make sure that it is properly connected to your home network.
3. Use Software Update to find and install the latest available updates. If an update is installed, see if the issue persists.
4. Open the Print & Scan pane or Print & Fax (Snow Leopard) pane in System Preferences.
5. Delete the affected printer, then add the printer again.
If the issue persists, try these additional steps:
1. Reset the printing system, then add the printer again.
2. If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
3. Contact the printer vendor or visit their website for further assistance.
Thanks,
Matt M.

HP OfficeJet 6600 won't scan to my Mac Mini

HP OfficeJet 6600 won't scan to my Mac Mini

Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Pro 8600 e-All-in-One won't scan or print in color

Hi,
The printer used to print in color, and the scanner used to scan to color. That has stopped.
(1) Plenty of color ink.
(2) There's also a problem of losing wireless connectivity (I see the Forum has a fix -- I haven't tried that yet). When I open Print And Scan Doctor 4.3, and tell it to FIX PRINTER, it prints in color just fine. So, I place that color-printed page on the flatbed but it scans in black and white (and shows in the preview as black and white).
(3) And, in HP Printer Assistant, when I go to SCAN A DOCUMENT OR PHOTO, the dialogue box shows OUTPUT TYPE as COLOR but still scans only in black-and-white.
Help.

Hello speakheart,
Welcome to the HP Forums!
I understand your Officejet 8600 will not scan or print in color. I will do my best to assist you! Just to make things easier, I will provide the HP document that will help with Printer Does Not Maintain Wireless Connection. This will allow you to set a "Static IP Address".
Just to test out the hardware, could you please copy a document in color. Let me know if this was successful or not. Once you verify this, I will assist you with more troubleshooting steps.
I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

HP Officejet 4620 won't copy or scan but will print

My HP Officejet 4620 all in one printer won't copy or scan, but it will print. When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable". When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy. The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

I have a hp officejet 4620 e-all-in-one printer. I can get it to print, fax but not scan.

Product #CZ152A
Ran scan utility to fix problem
Downloaded driver as requested
Still keeping an error message and won't scan from my computer

What operating system does the computer use?
Is it connected by USB or over a network?
If over a network, what brand and model is the router? Is it wireless or with an Ethernet cable?
Do you receive any error messages?
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My HP Officeject 4620 Won't Scan

I see multiple posts about different models of all-in-one printers which can print and copy but won't scan. My new printer is a HP Officeject 4620, and it copies and prints fine but won't scan. I tried calling support once, and the tech said Windows WIA might not be working.

I have Officejet Pro 8500 wireless with same problem, printing works, scanning does not when using Windows 7- 64 bit. Network diagnostic tool reports no issues. Scanning diagnostic reports OK for everything but HP Twain test. There are two versions of printer driver installed each time I remove the two drivers and start new. I am using the latest download from HP for installation. The second version of the driver seems to be aimed for a fax. Using scan diagnostic util reports can't connect. Also, there is an unknown device showing in device manager that has no driver installed. This device show in printer device screen and can be used by Microsoft Paint to scan a .bmp frile from the scanner. I've downloaded and applied the patch to fix network connectivity and this has no effect on the scanning problem. A second computer runing vista pro can run the scanner using HP solution center software. Problem is the second desk top is located too far away from the Officjet Pro 8500. It appears there isn't a driver being installed for Windows 7/64 bit to run the scanner part of the multifunciton printer.

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet 6600 won't scan

I haHP Officejet 6600 that won't scan. It keeps saying computer not found. But it prints good.
Thanks

Hello jhparris1, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

All-in-one 4620 won't scan in wireless in windows 8.1

got new laptop, windows 8.1, wireless 4620 all-in-one won't scan, not from laptop, not manually

Hi dumbbell,
I understand that you cannot scan from your Officejet 4620 to your new Windows 8.1 laptop. I will try my best to help you with that.
In this document for A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning are steps that may help you resolve this issue. Your firewalls may be blocking the scan.
If this does not resolve your issue, please tell me the error you are getting when you are trying to scan and what happens.
I hope this help, please let me know.
Thank you,
I worked on behalf of HP.

New HP Officejet 6600 won't scan to MacBook Air

I bought new HP 6600, downloaded all the drivers set it up and it worked perfectly - for one week. I've now uninstalled and reinstalled drivers. My MacBook Air sees the printer and I watch it scan and see the text on my computer screen, but not saved in folder or in my Finder window?
Thanks to anyone who can help. My first time ever on this site.
David

Hello @dbvancouver and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet 6600 e-All-in-One Printer - H711a/H711g Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My HP Officejet 4500 won't scan to my computer.

I have a HP Officejet 4500 Wireless and it won't scan to my computer. It will copy, but it won't scan. I have Windows 7. The error message I keep getting is "No Scan options." It says it needs a WPA Passphrase.

Hi,
Please refer the link below to troubleshoot the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

HP Officejet 4620 Won't Scan on Printer Itself

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