HP Officejet 4635 Scan Software says Device Not Found

I just successfully installed my new HP Officejet 4635 and can operate it wirelessly. I am able to print and I can scan if I use the buttons on the device itself to tell it to scan. However, when I try to load the HP software, it says "Device Not Found". I tried using the HP Scan and Print Doc and it says everything is fine, but I still cannot load the HP Scan software. I need to be able to scan multiple pages into one file, and I cannot do this by using the control panel that is on the device itself. Anyone else have this problem?

Hello lookinforhelp, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help, but I do need a little information first. I am linking a couple of HP Support documents below that will show you how to find which operating system you are using. Also, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello hungvocam
Thanks for posting on the HP Forums!
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Mario
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I would suggest going to the following link and going through the listed troubleshooting steps based on your symptoms:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443371&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
I am an HP employee.
Please post rather than sending a Private Message. It's good for the community and I might not be able to get back quickly.- Thank you.
Please click the White Kudos star on the left to say thanks.
Please mark Accept As Solution if this resolves your issue.

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Hi,
Can you post back with the following.
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Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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HP Officejet 4635 Scan Software says Device Not Found

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