Hp Officejet 5700 printer problem

Everything I print comes out small like 4x6 size on the printer. I have an HP Officejet 5700. It worked fined for last several months. Yesterday the problem started. So I went to HP website and download driver again, reinstalled and rebooted. Same thing. This happens with all applications, Mail or Word or even Preview. It looks fine on the screen. Any suggestions?

Try Reset Printing System, a menu choice in Printer Setup Utility above Quit.
You have a corrupted pref file somewhere, and this deletes and recreates them. You will have to Add the printer in Print & Fax/Printer Setup again.

Similar Messages

HP Officejet 4500 = Printing problem

Hello,
I have an HP Officejet 4500. When I run a printing test, it prints out fine so it does not appear to be an ink problem or connection issue. But when I try to print out a document from my computer, the paper feeds through but does not print.
Any ideas?

Hi Perplexed99,
Welcome to the HP Support Forums. I gather that when sending a print job to your Officejet 4500 printer that the printer only prints blank pages.
I’ve included the Troubleshooting Print Quality document. I know you said the test page seemed to print fine but please follow the steps in this document. If that doesn’t assist you, please also Try the HP Print and Scan Doctor for Windows. You can find the download for the Print And Scan Doctor at hp.com/go/tools.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Officejet 4500 printing problems

My officejet 4500 print jobs keep showing up as error in the que. I can print a test page, but can't seem to get anything else printed.
thanks for your help

Hi,
Please download and run the HP print scan doctor
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-123407-2&cc=us&dlc=en&lc=en...
Hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Officejet 6500 printing problem

I recently purchased this printer and it is connected onto my network with an ethernet cable. I have installed the full fat version of the HP software onto my computer, but the slimline version onto other machines. It prints perfectly well from all connected computers to standard A4 paper, but anything out of the ordinary, like an envelope or a sticky label causes problems.
Using my own computer, again connected by cable to the network, and running Windows 7 Professional and Office 2007, when trying to print a standard 110 x 220mm envelope, the printer starts the process, takes in the envelope and spits it out again unprinted, says it's printing and then gives a paper mismatch error message. Another computer connected by cable to the network and using Office 2007 but running XP Home performs in the same way.
I have spoken at length to HP support, and they say I have to change paper settings from within the HP driver. For a start there are nowhere near the same number of products listed in the driver settings as there are in Word, (no labels at all as far as I can see), but I have never had to change these settings using the driver with other printers, including the HP Officejet G85 this printer replaced. Everything is usually controlled from Word or whatever application you is using.
Is this behaviour a function of being connected direct to a network and would it perform normally if connected by USB, or could there be a fault? Any ideas gratefully received.

I have the same issue with my (2 month old) 6500A. The work around seems to be setting the preferences to "draft" each time....and it works. I can't seem to reset.

HP Officejet 6100 printing problems

Hi I got a new macbook and a Officejet 6100. I can print to it just fine when I connect the laptop to the printer through USB using the HP printing software. However I want to be able to share the printing using my PC in the other room. It is running windows XP and can print to the printer no problem. I shared the printer and I can view and add the printer from the mac Printer Setup Utility.
Now the problem is I don't have a proper PPD to use when I load up the networked printer. Right now when I connect the printer to the mac using the USB it gives me the PPD of HP All-In-One 3.0.1 which works great. But when I load up the same printer shared from the PC it doesn't let me choose that PPD. It only lets get get to the built in mac os X PPDs which doesn't have the Officejet 6100 supplied. I looked up on the apple boards and support and according to apple the PPDs for the officejet 6100 are supplied in the system but I don't have them for some reason. I just re-installed the HP printers from the os x install cd as well. There is only one Officejet ppd supplied and that is for the 9100 which is a postscript printer.
I am pulling my hair out over this. Been working on it for hours with no luck. Please point me in the right direction and tell me what I am doing wrong.
Thanks and take care.
MacBook 1.83 Mac OS X (10.4.6)

Thanks for the replies.
I have tried the HPIJS linux drives to no avail. When
I use them my print jop shows up on the PC queue but
dissipears right away and nothing gets printed. They
don't seem to work for my Officejet 6100. Could it be
because it's an intel mac and these are ppc
drivers?
I hope not. Rosetta should take care of that. If not, I will be in big trouble, too.
Have you tried the OS X stuff at this HP website?
http://h10025.www1.hp.com/ewfrf/wc/softwareList?lc=en&cc=us&lang=en&product=2383 98&dlc=en&os=219
Phil

Officejet 6000 printing problems

No error code displays but when printing wirelessly from Excell a message is displayed that the document failed to print and lists the reason could be one of a few things... Like, your printer may be offline, or memory issues....
This only happens in excell 2007... Word and everything else is fine. Running Windows Vista, up to date drivers and everything, office 2007.
Also: Can't connect to printer wirelessly unless it's pluged into a computer on my network. Is that normal?

OK, but are there any patches to fix the problem?
The fact that all other programs print fine tells me it is not a Microsoft or Apple or HP problem, but an Intuit problem.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

OfficeJet L7555 Printing Problems

Black print has streaks of no printing in black for entire lines. Characters are readable, just bad quality.

Hi,
Use this troubleshooting guide, click here
Kiko

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Duplex Printing Problem - Word 2007, Vista and HP Officejet Pro L7780

I'm having trouble with duplex printing on my new HP Officejet Pro L7780, from Word 2007, running on a brand new Vista system. I've also had this same problem (repeatable) with two other computers, running XP Professional/Word 2003, XP Home/Word 2003. All of the service packs have been installed for the operating system, word, and printer.
If you print a landscape document, using the auto duplex setting for the HP printer, the margins will print out offset by .25 inches, on the left and rigt margins. So if your margin is 1 inches on right and left, the margins will print to .75 on one side and 1.25 on the other. This would be annoying, except that I'm trying to print brochures and books, which requires that the pages print out exactly as set up... "close enough" isn't working for me
The way I have replicated this problem is as follows: set up a document in landscape format, using the default margins. Insert an image on page one, size it so it takes the full margin area. On the second page, fill it up with text. Print the document, selecting the printer properties and setting Print on Both Sides=Automatic. The easiest way see the problem is by holding the document up to the light. The front and back margins should match and they don't.
Any help you can provide would be very much appreciated.
Diana

Diana,
This problem is perhaps much larger than you might have imagined. We have tried to work with Hewlett Packard for over two years on the duplex printing problems. In the process, we have expended over 100 hours of effort in troubleshooting the problem which has included updating software, reinstalling software, developing test documents, escalating issues, submitting technical findings, and in purchasing replacements. Unfortunately, our efforts to interact with Hewlett Packard excalated support have resulted in an aire of apathy, disinterest, incompetence, frustration, redundancy, occasional discourtesy, and an outright lack of professional decorum - something inconceivable of a large, reputable company.
We have identified several problems with duplex printing. The duplex printing problems include irregular margin increases (.25 to .50 inch), margin shifts, cut-off text, compressed text, and compressed graphics. Please note that most of these problems are only evident when printing documents from computer applications to the printer. If the user simply uses the front printer panel to copy in duplex mode, these problems are not always evident. This suggests that the printer mechanics are capable of properly duplexing and that the problem lies in the drivers.
The problem is evident on the HP OfficeJet Pro L7780, Photosmart L7180, Photosmart C6150, Photosmart 3310, and likely on many, many other HP models. The problem is evident on many computers (HP, IBM, Toshiba, and Dell), is evident in multiple applicatons (Word, Wordperfect, Excel, Peachtree, Notepad, and many more), and is evident on multiple operating systems (Windows XP Home, Windows XP Professional, Windows XP Media Center Edition, and Microsoft Vista).
We consider ourselves to be extremely polite, patient individuals, but have nearly been driven to outrage by the indignant disregard offered us by HP's escalation support department; a department which should represent the cream-of-the-crop in both service and technical expertise. Given the ease with which the problem can be duplicated, we expected an extremely quick resolution by HP who, to our knowledge, has never even made the effort to duplicate the problem in-house on our behalf.
Ironically, HP highly advertises their J.D. Powers rated technical support, yet it appears that they actually have extremely poor published consumer rankings in some of today's mainstream computer magazines. HP technical support makes no apologies for the fact the user cannot use a major feature of their printers, offers no indication that the problem is even being addressed, and off-loads the responsibility by suggesting that we contact Microsoft (who is to blame for this issue).
Thank you, Diane, for your message. We had a hard time imagining that we were the only one experiencing this problem, especially when HP promotes such a representation. Which also begs the question why HP plays like the problem does not even exist? I also fail to understand why HP technical support shows so little interest in a problem that is easily duplicated and adversely affects a major feature of the printer which is commonly used by individuals purchasing equipment for its duplex capabilities.
This is sad because we have been a loyal customer of HP for over twenty-five years. There was a time when we would have happily endorsed HP's steller products and steller support (provided you could get a problem escalated). Now, however, they all-too-often appear to offer equipment that fails to support advertised features which is backed up by sub-standard support and extremely expensive ink. This is an especially sad commentary for users who are buying HP's upper-end printers and computers.
We desire to know if there are others out there experiencing similar problems? If you have experienced these problems or would like samples of the problems we have duplicated, please respond. I think the more information we gather, the better our chance of a successful resolution to a serious problem.
Thanks Everyone!

I am running on OSx 10.6.8 using a HP officejet 6000 printer. On a 8.5x11 paper, I cannot print closer than 5/8" at bottom. Images or type cuts off at that point. HP says it's an mac problem. I tried changing evry possible print setting. Am I missing somt

Running on OSx 10.6.8 using a new HP Officejet 6000 printer. How can I get to within 1/8" on all sides of an 8.5x11 sheet of paper. Images and copy cuts off at 5/8" at bottom. HP says it's a mac problem, not an HP problem. I tried every combination of print settings. Nothing has solved the problem. Have I missed something?

Yes you are unfortunately you as the consumer are caught in the middle. I totally disagree with what HP told you, they supply the print drivers to Apple, Apple doesn't write printer drivers that I know of. Look in the print settings to see if you can go below 5/8", I know I can with my HP printers (Laserjet 1012, Color Laserjet 2600N, OfficeJet 7410 & OfficeJet 7700 series) so I'm sure the issue is specific to the OJ6000 series.

Officejet Pro K5400 printing problems after update to Mavericks OSX 10.9

Hi,
I have printing problems with my Officejet Pro K5400 after update to Mavericks OSX 10.9.
Now after printing 1 page the printer prints an extra page with '2345X' sentence on it. As this problem started right after updating, I suppose there is a problem with an update.

This patch did solve our problem with the K5400 feeding a "blank sheet".
Thank you.

Windows 8/8.1 Partial Print Problems with Networked Inkjet Printers (Envy, Officejet and Deskjet)

There are a lot of threads being posted about this problems with printing on the following these devices when they are connected in a Network Environment (Wireless or Wired)
HP Officejet Pro 6830
HP Officejet 6800
HP Officejet Pro 6230
HP Officejet 6220
HP Officejet Pro 8610 e-All-in-One Printer series
HP Officejet Pro 8620 e-All-in-One Printer series
HP Officejet Pro 8630 e-All-in-One Printer series
HP Officejet Pro 8640 e-All-in-One
HP Officejet Pro 8650 e-All-in-One
HP Officejet Pro 8660 e-All-in-One
HP Officejet 7610 Wide Format ePrinter
HP Officejet Pro 3610 Black and White e-All-in-One
HP Officejet Pro 3620 Black and White e-All-in-One
HP Officejet Pro 251dw Printer series
HP Officejet Pro 276dw MFP series
HP Officejet 7110 Wide format ePrinter
HP Officejet Pro 501dw Printer
HP Officejet Pro 401dw Printer
HP Officejet Pro X451dw Printer
HP Officejet Pro X576dw MFP
HP Officejet Pro X476dn MFP
HP Officejet Pro 451dn/551dn MFP
HP Officejet Pro 451dw/551dw MFP
HP Officejet 4630 e-All-in-One
HP Deskjet Ink Advantage 4640 e-All-in-One Printer series
HP Deskjet 2540 All-in-One Printer
HP Deskjet Ink Advantage 2540 All-in-One Printer
HP ENVY 5530 e-All-in-One Printer
HP Deskjet Ink Advantage 4510 e-All-in-One Printer
HP ENVY 4500 e-All-in-One Printer
HP Deskjet Ink Advantage 3540 e-All-in-One Printer
HP posted a workaround for this problem while they were working with Microsoft to get the root cause of the problem, many customers commented that the workaround helped them out and they were able to print. This workaround was not easy to use as the customer needed to add another printer manually and changed drivers.
We can now announce that the problem has been fixed, the problem involved a Microsoft Network component that HP was using to talk to and track the printers on the network. This fix is being rolled out by Microsoft via Windows Update and anyone who has Windows Update enabled and set to automatically install updates should have already received this update. For those that do not have Windows Update setup to automatically install fixes the fix is available now and should be installed.
The details of this fix and a manual method of installing it can be found here.
http://support.microsoft.com/kb/3000461
This fix is only designed for users that are using there printer on a Network (Wireless or Wired) and will not fix partial printing problems encountered with USB connections.
There are many threads in HPs forums about this issue (below are links to a few of them)
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Missing-partial-prints-amp-Printer-Offl...
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Envy-4500-cancels-job-in-the-middle-...
http://h30434.www3.hp.com/t5/Other-Printing-Questions/Only-prints-half-a-page/m-p/4054888
JonW
I work for HP

@tenkeypro
First, I would suggest you uninstall the exsisting driver and reinstall following one of these documents to see if it will clear this error message:
Install HP print and scan software on a Windows 8 computer (32-bit and 64-bit)
Universal Print Driver (no scan)
Driver support included in Windows 8 / Windows 8.1 or in Windows Update
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

I have problems printing with a HP Officejet 6500 printer directly from my iMac. The printer itself does function well, as I can print from another PC without any problems. Does anyone have a clue?

I have problems printing with a HP Officejet 6500 printer directly from my iMac. The printer itself does function well, as I can print from another PC without any problems. Does anyone have a clue?

Hello:
I must apologize . I should have checked here first:
http://support.apple.com/kb/HT3669#HP
According to the list, there is no driver for your printer included in OS X 10.7.
There are a couple of options:
1. Contact HP to see if they have a workaround.
2. If the model of printer is not listed but your printer is a PostScript printer or PCL Laser printer, try the "Generic PostScript" or "PCL Laser printer" drivers. Generic printer drivers may not let you access all the features of your printer.
I have not tried #2, but some people have had success.
Barry

HP Officejet Printing Problem

I can't get my HP Officejet 4620 printer to work with Mavericks. Any suggestions?

Have you checked the HP web site to see if new drivers are available?
Printing not Working

Printing problem with officejet l7650

Hi, when i print in Word, the last line is not complete. The print mist the alf of the line, just the upper of the line appear.
I upload the new driver, i print without spool etc.. the problem is the same.
Please help me!!

Have you tried printing with another word processor to see if the print problem is with Word or something else? You can print Word documents with the free program Openoffice, which you can download from download.com or Openoffice.org
If you find the problem is with Word, Try uninstalling and reinstalling Word. First, you may want to download the free utilities Glary Registry Repair & Glary Utilities. Run both of them, reboot Windows and try a document. If that does not help, then do the uninstall, reinstall. That is easier than trying to run down the exact problem in your Word settings.
--J
"I never let schooling interfere with my education" --Mark Twain

Hp Officejet 5700 printer problem

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