HP Officejet 6000 (E609a) doesn't work!
My printer HP Officejet 6000 (E609a) doesn't work! I think that head of cartridges is damaged. I have bought new HP Officejet 6000 (E609a), and installed that original cartridges included with printer. Then installed driver & software on pc.Now, when I send any print, pc doesn't error to me, and my job remain in printer queue with status of "Printing". Details about LEDs of printer:Power LED: Turn onCartridge LEDs: Blinking one after another one (cycle around). Please help me as soon as possible...
I have a officejet 7000 wide format having same problem. i.e. blink cartridege led one after another in cyclic. I clean the cartridgehead but still problem not resovled . Please suggest.
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Hp officejet pro 8600 doesn't work with yosemite
Dear,
I've installed yosemite on my mac and now scanning doesn't work, there isn't the scanning button in system/print and scan like before installing yosemite!
I've tried to delete and reinstall driver (also update driver from appstore after installed the new driver) and I've tried to use the hp scan software but nothing the softaware report that there are no scanners!
Printing works very well the problem is only on scanning and only on mac because other pc with windows works correctly!
I've tried to follow this post http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/No-more-scanning-after-upgrading-to-MacOS-X-1... but nothing the scan doesn't work also after done all the things in the post!!!!!
I've also tried to speak with the phone assistance (in italy beacuse I'm writing from italy) but they have no advice for my problem!
Please help me I need scanning with mac for work!!!!!
Thanks
marchinhoHello ,
Thank you for contacting the HP Support Forum. I understand that you HP Officejet Pro 8600 is having issues scanning after your Yosemite update. After a little research, I found a document that might get us started in the right direction.
Try these steps first, and then please let me know if they worked or not.
Regards,
wise_owl
I work on behalf of HP. -
Officejet Pro 8000 doesn't work in Explorer 9
How do I get my Officejet 8000 HP printer to work in Explorer 9
Have you enabled "Extended Form Rights for Reader" for the PDF?
Without the name of the Reader product explains it all. -
HP OFFICEJET 6500 Wireless Doesn't Work
I have new desktop with Windows 7 and cannot install wireless for this 6500 printer. Followed directions from CD and website and each time it locks up after I plug in USB cable. Says device is installed properly but locks up at configuring device right after that. Tried FOUR TIMES. Any help? PLEASE?
Oh, this must be brand new! I was told that HP is not shipping Win7 or Snow Leopard CD's yet, thanks for setting me straight.
I assume you want to install the printer on your wireless network. If so, do it from the front panel of the printer - Setup > Network > Wireless Network Wizard.
Once it is connected to the network that way, the software may be better able to see it and install properly.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
Officejet 6000 (E609n) won't print anything
I'm running Windows 7, SP1 and have my E609n hooked up via usb, with the wireless off.
My power button is flashing continuously, with no other lights coming on. Every 30 seconds or so it produces a sound that sounds like a single cycle of the roller. Print jobs spool, but the printer never changes state. If I lift the lid the print head moves over and the power light goes solid with the paper feed light soild. When I close the lid it goes back to just the power light flashing.
I've reset the printer with the unplug/hold power button method and reset the print spooler. When I power the printer back up it cycles normally and returns to power light flashing state when it's done booting. I've also tried uninstalling and reinstalling the printer from my system. No change.
It's out of warranty, so I'm curious if there's anything else I might be able to do. Thanks.Hi @panicbot
I see your power button is flashing continuously, with no other lights on. Please use the following document to troubleshoot the issue; Blinking Lights on the HP Officejet 6000 (E609a) and 6000 Wireless (E609n) Printers.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP -
HP Officejet 6000 will not connect to new wireless modem.
I have Windows 8.1. My HP Officejet 6000 E609n wireless printer worked well, until the modem died and a new one was installed (new address). I need to know how to make it recognize the new network address. (Note: I tried to install the original setup software, but the CD would not run under Windows 8).
This question was solved.
View Solution.Hi @indyham
Since we were able to get the printer on the network successfully, the following document will help address maintaining the connection; Printer Does Not Maintain Wireless Connection.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
My HP officejet 6000 E609n wireless does not print on envelopes.
My HP officejet 6000 E609n wireless does not print on envelopes. When I send an envelope address from the Microsoft Word envelope app, the envelope loads and then it is send through the printer without printing on the envelope. If instead of loading an envelope I load a plain sheet of 8x10.5 paper it will print the address as it should (side ways and on what would be an envelope). I have had no problem printing envelope to my old DeskJet 930C with this Word envelope app.
I load the envelopes without the 8x10.5 paper and the paper guide moved over to the edge of the envelopes up which are against the right side of the load table as indicated on the tray guide.After many frustrating and fruitless attempts to solve this problem, including updating the drivers and following so many bits of advice from so many sources including contacting HP customer services by phone and email (who have not, so far, shown the courtesy of acknowledging my enquiry), I seem to have overcome the problem by cutting a piece of A4 paper along its length to a width, which when added to the envelope’s height, equals the width of an A4 sheet. For example, I use DL envelopes which have a nominal width of 110mm so the width of the piece of paper cut from A4 (which is 210 mm wide) is 100 mm. This strip is then temporarily attached to the envelope by piece of low tack tape (such as masking tape) running along and joining the paper and the envelope tabs. I feed this assembly of strip and envelope into the printer in the default position, (i.e. the envelope on the right hand side of the tray, face down with the sealing tabs on the left). The printer seems to treat this assembly as a piece of A4 and prints the address etc on the envelope correctly. The envelope is then easily detached from the tape without damage and I have found that this works many times as sufficient tack remains on the tape. I know this sounds a little complicated but it soon becomes a simple task.
The HP Officejet 6000 printer has previously worked splendidly, printing envelopes from the Word 2007 envelopes function running on XP but has only recently malfunctioned since changing to Windows 7. For the record, I have also tried to print envelopes using the Word compatibility mode without success. -
HP Officejet 7410 All-In-One Doesn't work after installing Snow Leopard
installed Snow Leopard yesterday ....my HP 7410 printer doesn't work properly ....take a look at the response the HP Service Center gave me:
+Hello Charles,+
+Thank you for contacting HP Total Care.+
+I understand from your email that you want the 'HP Officejet 7410 All-in-One Printer' software driver for 'MAC OS X 10.6'.+
+I appreciate for the opportunity to assist you.+
+*Charles, I regret to inform you that the unit does not support the operating system. I recommend you change the OS to Microsoft Windows to avail the unit software driver.*+
+I will be more than happy to assist you when you change the OS.+
+For information on keeping your HP and Compaq products up and running, please visit our Web site+
at:
+http://www.hp.com/go/totalcare+
Sincerely,
Sentinaro
+HP Total Care+
+Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back upyour data.+
+For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.+
+HP does not require you to send any financial data in your reply to this email. As a prudent reminder, do not insert credit card details or other financial information in any e-mail replies.+Help! I've spent hours researching this and can't find a solution...
I upgraded 3 Intel Macs in the house to Snow Leopard last weekend. All went differently...but all were successful. I found that the connection to my HP Officejet 7410 (connected wirelessly to 802.11g Airport Express (AEX) network) was "broken". Deleted then "re-intalled". Documents could now be printed. I then found out scan function was "broken". Figured out how to scan with new Snow Leopard "baked-in" driver and Scan tab...different, but it worked.
Then, tonight, on the eve of my birthday, I was given the green light to purchase an Airport Extreme 802.11n (dual-band) base station (AEBS). I set it up and got 2.5X speed on the two 802.11n laptops in the household. Glorious! Then I went to work to ensure print and scan functions were still operational. Tried to re-connect HP OJ 7410 to wireless network...when it found the network it asked for the "WEP" key (on previous AEX network I was secured utilizing WPA2/Personal)...I entered the WPA2/Personal password (same as previous network) and got the error message "Key must be 5 or 13 characters OR 10 or 26 length with 0-9 and A-F (hex)". So I turned off the wireless radio and instead plugged the 7410 into the AEBS via USB. Deleted the previous queue and re-installed. Found the printer no problem but now without the Scan tab or function anywhere...despite following all the recommendations found both on the HP site and here in the Apple Forums. I print fine. Can't for the life of me figure out what the problem with the now lost again Scan function is.
Only strangeness I can think of is the following: When setting up the network(s), I had the option of naming the 5 ghz band something different. I set mine up with the same name of the 2.4 ghz network with 5ghz in parenthesis (i.e. BobbyG and BobbyG (5 Ghz)).
Sorry for the long post but we need the scan function in the house for my wife's teaching purposes. Any assistance would be GREATLY appreciated.
Very Respectfully,
Bobby G. -
I just bought a new HP OfficeJet Pro 8600 printer. I have been unable to download the installation for wireless connection even though have had the assistance of Costco tech, HP tech and some advice from Apple. Because the system is MacOs 10.5.8 the error says it is incompatible, even though the product lists compatiblilty with 10.5, 10.6. I was advised 1 option might be to obtain Snow Leopard for installation, however am somewhat reluctant as the bo states 10.5 should work and Snow Leopard is 10.6, which is also listed as compatible. I am unable to get the printer to work even with USB cable. Too much time spent on this and I hate to start over with another printer because I'm afraid I might have the same trouble. Is Snow Leopard something I should get anyway? Help!
Snow Leopard has more compatible Java.
https://discussions.apple.com/docs/DOC-2455
explains more about upgrading to Snow Leopard.
If that doesn't work to fix the problem, then see my FAQ* on printing:
http://www.macmaps.com/printersx.html -
HP Officejet Pro 8500 A909a_ Scan with HP Solution Center doesn't work
Hallo.
My name is Michele.
I can't use HP Solution Center for scanning with my HP Officejet Pro 8500 A909a (I have windows 7 O.S.) because, when I click on "Scan document" , a white error windows appears and says"Necessary Component is not founded or not correctly installed. Install again HP Photosmart software" . I uninstalled and installed again the software but it doesn't work. Previously it worked with XP. Recently I've updated XP with Windows 7 and I found HP Solution Center doesn't work. Perhaps it doesn't match with Win 7?
Thank you to everyone who wants help me
This question was solved.
View Solution.Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping! -
Scanning in Mavericks? I can no longer use the scanning function in my HP Officejet 4500.
HP says to go through Preview, Image Capture, or Print/Scan in System Prefs.
Still doesn't work. Any ideas/similar experiences?Sure it is, yet it's called HP LaserJet Professional M1210nf MFP Series *
Today, I followed your other advice, and deleted the printer, deleted the /Library/Printer/hp folder, downloaded the entire set of driver, re-installed the printer twice, once with the driver, once with Bonjour.
The Bonjour Printer has the scan option active, but it is doesn't work (refer to above.), it is called M1217nfw
The Apple Driver Printer doesn't show the scan option at all, it is called M1217nf (as on the http://support.apple.com/kb/HT3669#HP list.) This model number doesn't exist, as far as I can tell.
Still, everything works perfectly in Snow Leopard, for a MF printer that has been manufactured years after Snow Leopard was released.
Why going up in software version means going backwards in compatiblity for brand new product is really the question that puzzles me here. -
Officejet 4500 doesn't work over ethernet connection
My Officejet 4500 is recognized by my router but not by anything else. Tablet doesn't see it nor does the desktop. Your also supposed to be able to set it up as sort of a cloud printer...but that doesn't work either. System is Vista Home Basic 32 bit SP2.
HP= Good hardware + terrible software
Dell= Bad hardware + good supportHi Tim,
I would like to confirm the exact model of your printer. Is this the G510h or a different model?
The list of printers and the ePrint (Cloud) support list is here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03722645&tmp_task=prodinfoCategory&cc=us&dlc=en...
Is the desktop also connected Ethernet to the network? Does the printer network status page show a network IP address?
Which tablet do you have?
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution" -
Cant get my Officejet 6000 working
I recieved an Officejet 6000 for graduation. It was brand new never opened. I set it up just as I moved into college. When I turn it on, it runs a few seconds, I can hear the printhead slide, click, and then everything stops. The power button and the first button blink. Nothing happens. According to the directions, it should print out an auto-alignment page. What is wrong with my printer and what can I do to fix it?
There are a few threads about this. I had the same problem and it eventually worked. I can't tell you if anything I did was the solution, or it was just a matter of time.
1. Start with a new Yahoo account. I've read that some older accounts could not get made to work.
2. Setup your account on the phone with WiFi off ... while on the edge network. (also on some forum)
3. Every time it didn't work, I deleted the account from the phone and put it in again.
I did it easily 15 times before it actually worked. So just keep at it. Once your password is accepted, the rest might sort itself out.
-A -
HP Officejet 6000 - Does this product actually work?
My trusty 840 recently expired after a long and troublefree life. I decided to buy an HP OfficeJet 6000 and wished to hell I had not. Tried to print a DL envelope and all it does is spit it out unprinted. Cannot find any reference in the software to selecting this size despite it being in common use in the UK and continent of Europe. If I try to select a range of pages ie 2-3 or highlight current page it prints the lot or just the last page depending on its temperament. Instructions on the web movie contradict the instructions on the printer itself. Mention is made of clicking on "more" in printer setup but no "More" button to be found. Have tried to print using both XP and Windows 7 and it fails on both. Clicked online support but the links fail to come up with the right questions so how can answers be obtained. Would love someone from HP to respond as I am fast losing my patience with this pile of C**P
Sir:
Write a nice polite letter to[text removed for privacy]describing your problem. I got an email and phonecall from them after I sent this:
They make decent printers, but the software to run them is, I suggest,lacking in accuracy.
Sent: Monday, June 07, 2010 11:05 PM
To: External ceo-communication
Subject: Printer Accessory Wanted
Dear HP:
I would love it if you would make a program that:
Prints envelopes and labels like this:
1. Select either a label size or envelope size from a predefined list
2.. Type in your information for Return Address and Addressee
3. Press Print and the Envelope automatically orients its printout to the VERTICAL position in the predefined HP
printer chosen.
NO MORE BS with choosing a vertical orientation, choosing Media paper size and hope it works.
The same goes for labels.
I use a HP Officejet 6000 I must guess as to the settings to print a lousy envelope or label printed once in a blue moon
It makes me angry to know how many envelopes or labels I waste! Surely, this can be a SPECIAL Project for HP to improve performance and attractiveness for HP?
Regards, Donald
The same glitches exist in having the Windows 7 64Bit Device know a HP printer is installed properly.
Good luck. -
HP Officejet 6000 609a - Windows 8.1 64bit drivers
Hello!
I recently upgraded from Win 8 to 8.1. My printer (Officejet 6000 609a) was working fine under Win 8, but it seems to make trouble under 8.1.
The drivers page doesn't seem to list Windows 8.1 (64 bit) drivers.
Is there anything I can do to get my printer working again?
CheersHi,
Reinstall Full Feature Software and Drivers (from the following lnk) will help:
http://ftp.hp.com/pub/softlib/software12/COL31332/bi-109450-2/OJ_SF_6000_E609_Full_Win_WW_140_408.ex...
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
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