HP OFFICEJET 6500 709A WILL NOT SCAN FROM FRONT PANEL ON MACHINE os windows 7 what must be done?

I have an oj 6500 709a all in one that will not scan when I press the scan button on machine.I have doown loaded all the updates and drivers.what must be done ?

Hi z5090joe,
Thanks for the response!
We can check a few other things, since the scan communication itself seems to be working okay, just not from the front of the printer. I'd like to check the Scan Settings on the front panel with in the HP Solution Center.
Once you're in the HP Solution Center, please click on Settings along the bottom, click Scan Settings, then click Scan To... Setup.
You will then see a screen that has Available Scan Shortcuts on the left and Front Panel List (Scan To button) on the right. If there are no options on the right, please add the scan options you'd like from the left side by clicking on it and then clicking the Add button in the middle. If you add one by mistake just click on it and then click Remove. Once you've added the options click Update the Device and then OK on the next screen.
If there are options on the right side when you open it, please Remove all of the options, click Update the Device, and then go back to the Settings screen, before following the same process described above to add the options to the right side.
Once you've added the options check the front panel of the printer. If they still aren't there, please turn the printer off for 30 seconds before turning it back on (use the power button not the power cord) and try the Scan option again.
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Hi @bvedder ,
Thank you for visiting the HP Support Forums and Welcome. Thank you for the detailed message, tells me where to look for a solution for you. I have looked into your issue with the HP Officejet 6500 E709 Printer and not able to print in color with your Mac.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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@fradybaby
Did you get any improvement at all with the Black after soaking the printhead? (as usually it is quite successful). Sometimes it might take a couple of attempts with the soak.
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Twitter: @Ciara_B_HP

Re: HP Officejet 6500 Wireless will not print with black ink

My black ink cartridge was not working and I came across this site. Thank you Pokerchip your method worked fine I was about to buy a new printer till I came across your blog, I placed all the cartridges in plastic bags and I washed the printer head first in metholated spirits then rinsed it well under the tap till the water ran clear, I placed the printerhead ouside in the warm night air overnight and in the morning put it back in my printer when it was thoroughly dry at first the printer message read no printhead installed so I press the ok button and the printer when through a process and finally printed a test page it was absolutely perfect, you saved me heaps of money very grateful for your help and I hope this helps others as well. Check out Pokerchip's blog on this site

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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HP OFFICEJET 6500 709A WILL NOT SCAN FROM FRONT PANEL ON MACHINE os windows 7 what must be done?

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