HP Officejet 6500 All-In-One 709n Won't print black

I am using a 6500 wireless printer.  The printer has been in storage for 5 months.  The cartridges were removed and placed in my refrigerator.  Upon reinstalling the cartridges the printer seemed to print; but there was no ink on the paper.  I cleaned the print heads several times.  The level of the color cartridges went down significantly; but the black cartridge did not.  I replaced the black cartridge with a newly purchased one.  The problem persists.   Test pages show all the color but no black.  The Copy/Black button gives the same results.  That is: the printer appears to print each line but no ink gets to the paper.  It is blank.

I too suddenly cannot print with black ink.  i replaced the colored and black cartridges.  I am getting colored ink.  I have tried numerous solutions offered on the internet including, wiping the print head, saoking the print head, running multiple printhead cleaning cycles via my hp6500 officejet all inone printer.  i have now spent better than a half day on this issue and consumed nearly all of the new colored ink!  on occasion i would test the black ink and get one short email to print in black.  the subsequent test minutes later only a blank page or text so faint it could not be read.
several months ago i had an issue with no printing...cleaned the print head and it seeems to have worked fine until now.
what options are left?  i have spare new colored cartridges i hate to throw away if i need to buy a new printer.  my printer is 4 yrs old though only used for the last 3 as it was in storage for nearly a year.
are there new hp printers using the 920 cartridges?

Similar Messages

  • Hp officejet 6500 all in one won't print in black

    I cleaned the printhead to eliminate clogs which had worked in past.  Did not work this time. 
    Purchased and installed a new printhead and ran a report which showed the black ink working. 
    Ink levels in all cartridges, however, were low.  Purchased new 920 XL cartridges and installed.  Ran an alignment and said it failed.
    Ran the cleaning of the printheads and then ran a report and still no black ink.
    Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead). 
    HELP!  Why will the black suddenly not print.  The printhead is new and the hp ink catridges are all new. 

    Hi, Jamison ~
    I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges.  I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
    I have to admit that I finally threw in the towel and just got another printer.  I need to be able to have something reliable and tire of always sorting through how to unclog; clean; reset; order parts; get new cartridges; run through mutiple cleaning printhead cycles.  The lack of black print just seems to happen too often. 
    Thank you, though!  I truly appreciate you taking the time to write a thorough response for me.
    JFW
    Jamieson wrote:
    Hi @jfw , and welcome to the HP Forums!
    I see you are experiencing print issues.  I would like to try and help.
    It appears you have covered much of the troubleshooting already.
    I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
    If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
    Thank you for posting on the HP Forums.

  • HP Officejet 6500 all-in-one wireless - Will not Scan

    Hi, I noticed after installing Snow Leopard Mac OS X x10.6 and updating HP printer drivers, scanning feature using HP Scan Pro does not work on my HP OfficeJet 6500 All-in-one Wireless E709n. Below is the exception it generates:
    ========
    Process: HP Scan Pro [213]
    Path: /Applications/Hewlett-Packard/HP Scan Pro.app/Contents/MacOS/HP Scan Pro
    Identifier: com.hp.scanpro
    Version: ??? (7.5.0)
    Code Type: X86 (Native)
    Parent Process: launchd [94]
    Date/Time: 2009-09-13 11:54:41.167 -0700
    OS Version: Mac OS X 10.6.1 (10B504)
    Report Version: 6
    Interval Since Last Report: 934 sec
    Crashes Since Last Report: 3
    Per-App Interval Since Last Report: 415 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: D81FBBAF-F3CE-4A2D-8440-72B353E56072
    Exception Type: EXCBADACCESS (SIGBUS)
    Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000000
    Crashed Thread: 0 Dispatch queue: com.apple.main-thread
    Thread 0 Crashed: Dispatch queue: com.apple.main-thread
    0 com.hp.XorbScan 0x170c5add Orblite_CallException::lookup(_OrbliteCallInfo const&) + 11
    1 com.hp.XorbScan 0x1705f7f3 Orblite_CallException::lookup_or_add(_OrbliteCallInfo&) + 19
    2 com.hp.XorbScan 0x1705f89f Orblite_CallException::exception(_OrbliteCallInfo&, OrbliteExceptionBase const&, Orblite::Ownership) + 17
    3 com.hp.XorbScan 0x1708b038 IIOPTransport::Request::exception(_OrbliteExceptionBase&) + 36
    4 com.hp.XorbScan 0x1709054e IIOP_Transport::Client::ThreadMap::invalidate() + 58
    5 com.hp.XorbScan 0x1709062c IIOP_Transport::Client::invalidate() + 156
    6 com.hp.XorbScan 0x17090e56 IIOP_BindingInfo::~_IIOPBindingInfo() + 86
    7 com.hp.XorbScan 0x17090f01 IIOP_BindingInfo::delref() + 29
    8 com.hp.XorbScan 0x1708c9fc IIOP_Profile::~_IIOPProfile() + 42
    9 com.hp.XorbScan 0x17054ebf IOPProfileBase::unreference() + 59
    10 com.hp.XorbScan 0x170cda90 AFJCListNode<_IOP_Profile>::~AFJCListNode() + 38
    11 com.hp.XorbScan 0x170cddf0 AFJCList<_IOP_Profile>::remove_start(_IOPProfile*) + 158
    12 com.hp.XorbScan 0x170cde35 AFJCList<_IOP_Profile>::~AFJCList() + 43
    13 com.hp.XorbScan 0x17053392 IOP_IOR::~_IOPIOR() + 548
    14 com.hp.XorbScan 0x17053417 IOPIOR::unreference() + 65
    15 com.hp.XorbScan 0x1706df0d Orblite_Object::~_OrbliteObject() + 41
    16 com.hp.XorbScan 0x1707ef5e HPL_Object::~_HPLObject() + 54
    17 com.hp.XorbScan 0x17096929 OrbliteScan::Release() + 53
    18 com.hp.XorbScan 0x170b03bd SmXJustExecuteIt(kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 2787
    19 com.hp.hpio.SmartX 0x170148a5 ScanServiceProvider::SmXJustExecuteIt(kSmXServiceCategory, kSmXService, void (*)(kSmXServiceCategory, kSmXService, __CFDictionary const*), __CFDictionary const*&) + 281
    20 com.hp.hpio.SmartX 0x1701081b SmXJustExecuteIt + 221
    21 com.hp.HPAiOScan 0x16fdb262 SmScanCloseSession(void*) + 50 (SmartXScanInterface.cpp:59)
    22 com.hp.HPAiOScan 0x16fd7779 CTulipScanInterface::CloseScannerSession(unsigned long, unsigned long*) + 31 (Tulip2SMARTMapping.cp:141)
    23 com.hp.scanpro 0x0004309b ScannerAccess::Close() + 103
    24 com.hp.scanpro 0x000430e1 ScannerAccess::~ScannerAccess() + 17
    25 com.hp.scanpro 0x000de56f CEdna::closeDriver() + 489
    26 com.hp.scanpro 0x000bceee TScannerModelEdna::~TScannerModelEdna() + 70
    27 com.hp.scanpro 0x00053f60 TimageModel::~TimageModel() + 136
    28 com.hp.scanpro 0x00046d0e cImageModel::~cImageModel() + 1124
    29 com.hp.scanpro 0x000368a1 CMagLev::~CMagLev() + 87
    30 com.hp.scanpro 0x00002f4b MLInterface::ReleaseMagLev() + 25
    31 com.hp.scanpro 0x000100a7 -[ScanControl Shutdown] + 113
    32 com.hp.scanpro 0x00023604 -[Controller applicationWillTerminate:] + 540
    33 com.apple.Foundation 0x97c1b2fc nsnotecallback + 345
    34 com.apple.CoreFoundation 0x98cd0c29 __CFXNotificationPost + 905
    35 com.apple.CoreFoundation 0x98cd065a _CFXNotificationPostNotification + 186
    36 com.apple.Foundation 0x97c10120 -[NSNotificationCenter postNotificationName:object:userInfo:] + 128
    37 com.apple.Foundation 0x97c1d4fd -[NSNotificationCenter postNotificationName:object:] + 56
    38 com.apple.AppKit 0x92601e1f -[NSApplication terminate:] + 713
    39 com.hp.scanpro 0x00023723 -[Controller windowShouldClose:] + 61
    40 com.apple.AppKit 0x925fad18 -[NSWindow _document:shouldClose:contextInfo:] + 149
    41 com.apple.AppKit 0x925fac77 -[NSWindow __close] + 241
    42 com.apple.AppKit 0x925fab77 -[NSWindow _close:] + 171
    43 com.apple.AppKit 0x9240814a -[NSApplication sendAction:to:from:] + 112
    44 com.apple.AppKit 0x924e7891 -[NSControl sendAction:to:] + 108
    45 com.apple.AppKit 0x924e333e -[NSCell _sendActionFrom:] + 169
    46 com.apple.AppKit 0x924e2639 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1808
    47 com.apple.AppKit 0x92537915 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 524
    48 com.apple.AppKit 0x924e108f -[NSControl mouseDown:] + 812
    49 com.apple.AppKit 0x92537437 -[_NSThemeWidget mouseDown:] + 104
    50 com.apple.AppKit 0x924df0c4 -[NSWindow sendEvent:] + 5549
    51 com.apple.AppKit 0x923f7ceb -[NSApplication sendEvent:] + 6431
    52 com.apple.AppKit 0x9238b6fb -[NSApplication run] + 917
    53 com.apple.AppKit 0x92383735 NSApplicationMain + 574
    54 com.hp.scanpro 0x00002872 _start + 216
    55 com.hp.scanpro 0x00002799 start + 41
    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x95a5903a kevent + 10
    1 libSystem.B.dylib 0x95a59768 dispatch_mgrinvoke + 215
    2 libSystem.B.dylib 0x95a58bf9 dispatch_queueinvoke + 183
    3 libSystem.B.dylib 0x95a5898a dispatch_workerthread2 + 234
    4 libSystem.B.dylib 0x95a58401 pthreadwqthread + 390
    5 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 2:
    0 libSystem.B.dylib 0x95a51756 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x98cf204d __CFSocketManager + 1085
    2 libSystem.B.dylib 0x95a5ff39 pthreadstart + 345
    3 libSystem.B.dylib 0x95a5fdbe thread_start + 34
    Thread 3:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 4:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 5:
    0 libSystem.B.dylib 0x95a58092 _workqkernreturn + 10
    1 libSystem.B.dylib 0x95a58628 pthreadwqthread + 941
    2 libSystem.B.dylib 0x95a58246 start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x17090e0e ecx: 0x17118a24 edx: 0xbfffd854
    edi: 0x010a7468 esi: 0x00000000 ebp: 0xbfffd798 esp: 0xbfffd760
    ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    cr2: 0x00000000
    Binary Images:
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    Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
    As far as the software, it would be a good idea to update your software, and I would recommend downloading the latest software at this location:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
    Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • HP all in one J4550-won't print blue

    I have a 5 month old printer, HP all in one J4550.  Last month we put in a new color cartridge (from Rapid Refill, a very reputable place for re-manufactured ink cartridges) & now we are totally missing one color, blue. I have gotten a replacement thinking it was the cartridge and am having the same problem. I have done all of the cleanings and I've even swabbed the contacts with alcohol.  Any other suggestions?  Is it possible that the remanufactered cartridge ruined something?  Help!!
    Thanks everyone

    When you say commands what do you mean about that? Like it wont print? Or wont scan?
    Please let us know.
    I do work for HP. But i speak for myself.
    Click the Kudos star as a way to say "thank you" for helpful posts.
    Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
    For more information you can always check the RULES FOR PARTICIPATION

  • All-In-One C4795 won't print straight...! Ugh!

    I have a C4795 All-In-One Printer that worked fine up until about a month ago.  I tried to print a document, and when the printer pulled the paper in, it pulled it in crooked, even though the guides were aligned to make the paper straight.  Then, when the document printed, there was about 1 1/2 inches at the top of the paper that are just gone -- it doesn't matter what type of document I print, it's missing that top section and the entire page is printing crooked.
    Here's what I've done so far (and none of these things have helped at all):
    I have opened the back of the printer up, looked inside with a flashlight and can't see anything that would be causing a paper jam.
     I have taken the old paper out, put in fresh, new paper, and still get the same results.
    I have resinstalled my software that came with the printer, but still get the same results.
    I have used compressed air to clean any lint / dust out of the inside of the printer, but still get the same results.
    I have performed a full/partial reset from the menu on the front of the printer, but still get the same results.
    I pushed the paper in a little farther, thinking that it might be "catching" on something inside the printer that I can't see, but that didn't help.
    I have cleaned the rollers inside.
    I don't know what else to do.  I haven't ever had trouble with this printer before and this started happening out of the blue.  Any ideas / suggestions / help would be most appreciated.
    Thanks so much!
    Beth

    The compressed air will generally not clean the rollers properly, try the procedure in this page.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Deskjet All in ONe L7650 will not print black only --

     Started doing this with previously working black cartridge, updated software--prints, but blank page comes out when set to black ink only; prints other colors. 
    Changed black print cartridge and still will not print black.  Diagnostic page prints other colors.
    Printhead health shows good for all colors.

    What brand of printer cartridges (not printhead) did you use the last time you changed them?  I don't know if it was because one or both of my printer cartrdiges went dry, but I put new cartridges in (not printhead) and it improved somewhat--I kept trying to clean the printheads but it seemed to never get resolved.
    I refuse to have to buy new printheads.  I tried several cycles of "align printheads" "clean printheads" and never got a decent print out, but I did get to the point of all the colors printing although magenta printhead makes printing errors and so I never know what I am going to get with color anymore.  
    It seems to be at its worst when printing in "draft" but in normal or best (with more ink coming through) it seems better--the higher ink volume seems to cover some of the problems with the printheads.
    So, I am justing using it "as is" and not replacing the printheads--because it is a waste and yes, could almost get a new printer for this cost.
    I wish I had never gotten this All in One and just stuck with the old 970 csi and the old UMAX scanner, which was a better scanner, but thought I would "save some space" by getting this since it scans legal, which I needed.
    Just keep trying to reseat the printheads (also trying to reclean them, which seems to make it worse) and keep printing out those "tools" alignment and cleaning procedures.  
    But no help from HP.

  • Officejet 6500 All in one Cannot print to Fax on Mx OSX Maverics

    Im on a new Mac running OSX Maverics.  I'm new to mac.  On my old windows computer, I could print to fax with this same printer.  I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen.  Now on the Mac I cannot do this.  I dont see that as an option anywhere.  
    In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a.  On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .  
    Can I print from my screen on a mac like I do on windows?  What am i doing wrong?  
    Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
    Ive run all software updates I can find.  I have the latest version of Mavericks. 
    Any help would be greatly appreciated.  
    Thanks!
    Daniel

    Hi Daniel1963,
    The fax driver has to be installed in printers and scanners window in able to fax from the computer.
    Click on the Apple.
    Click system preferences, click the printers and scanner icon, then click the + sign, then select the
    printer name with fax beside it if it is available from the list, then click on the add button.
    (if the Apple Update doesn't add the fax driver then you won't be able to send the fax from the computer since there isn't a Full Feature driver for Mavericks)
    Try sending a fax.
    Go to file, print and select the fax and fill out fax number, then send the fax.
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Officejet 6500 All in one Cannot print to Fax on Mx OSX Mavericks

    Im on a new Mac running OSX Maverics.  I'm new to mac.  On my old windows computer, I could print to fax with this same printer.  I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen.  Now on the Mac I cannot do this.  I dont see that as an option anywhere.  
    In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a.  On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .  
    Can I print from my screen on a mac like I do on windows?  What am i doing wrong?  
    Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
    Ive run all software updates I can find.  I have the latest version of Mavericks. 
    Any help would be greatly appreciated.  
    Thanks!
    Daniel

    Hi
    Can you try this.
    Download this HP SW driver from HP.com
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&sw_lang=&product=4083...
    This is a mountain lion installer, currently there's no support for Mavericks. Just downlaod this.
    After you ahve downloaded, install the sw.
    When you reach the page below, try to check everything.
    Whne you reach this page,select the "Bonjour Multifunction" and in Use: select the the HP Officejet ******. Dont select AirPrint. You should see the HP Fax during this page. If dontsee the Fax, just wait for a while maybe 2mins. Update me if you dont. And continue the installation.
    After the installation, click "System Preferences" in the dock. Select Printers & Scanners, on this page you should see the Printers and Faxes of your printer.
    Please try it out and update me the outcome.

  • I am unable to locate my O&M guide for my HP Officejet 6500 all-in-one scanner

    I am getting an error message: " NO SCAN OPTIONS...Refer to device docs to troubleshoot... Press OK" it then returns me to main menu to start again  & again etc. Need to access a copy of O&M to print and then proceed.
    SORRY ALL....... My officejet is a 6500

    Hello SDBlack,
    You may want to re post your question on the "Other printing questions" forums or visit "Hp Support for the printers manual" for better results as these forums relate more to iPrint,ePrint, Print Apps, Google Cloud Print and other web services.
    **Click the KUDOS star on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Officejet 6500 all-in-one stopped printing BLACK only,

    Quit printing BLACK in documents, test page, test reports, etc.  I changed black cartridge, ran cleaner, performed alignment which failed, no help; ordered a new printhead? Any other ideas?  It does print colors!

    Hello, 
    Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • HP 6500 all in one not printing in black and cartridge is full

    my printer suddenly stopped printing in black, all other colors come out fine.  The carriage moves as though it is printing, but the page is blank, where black text should be.  I have cleaned and aligned the print heads several times.  This occurred after an HP tech uninstalled and reinstalled my HP software and drivers.  Prior to this had problems on and off, but it was easy to run print and scan to repair it.  Now print and scan says they find no problem with the printer.

    Hey @Theresalbritt,
    Welcome to the HP Support Forums!
    I understand that you are not able to print in black ink on your HP Officejet 6500 All-in-One Printer. I would like to assist you today with resolving this print quality issue. Thank you for including the troubleshooting steps you have completed prior to reaching out for support. To start troubleshooting I am going to have you print a standalone Print Quality Diagnostics Report from your printer. This report will help us determine if this issue was caused by a software or driver conflict on your computer or a hardware issue on your printer that coincidentally occured when the HP Technical Support agent was working with you. Once we determine if this issue is hardware or software and driver related I will be happy to guide you towards a solution. Please follow the steps below. 
    How to Print Quality Report:
    On the product control panel, press the Setup button () until Print Report displays, and then press OK.
    Press the Right Arrow button () to select Print Quality Report, and then press OK. The report prints.
    If this report prints perfectly: Than the issue that you're experiencing is not hardware related. Rather, there is a driver or software conflict occuring on your computer that is affecting your black print quality. Please do not proceed with troubleshooting at this time.
    If this report prints with quality defects or missing black: Than the quality issue that you're experiencing is being caused by a hardware issue within your printer. This issue may be due to a defective Printhead system. In no way does the computer affect this hardware issue. To resolve this conflict can I please have you click here. Once the support document opens please run through Solution one, Solution five, and Solution six. This includes any sub-steps under the listed Solutions. However, because you note that you have already cleaned the Printhead multiple times do not run a Printhead cleaning again. You do not want to exceed three Printhead cleans if there is no difference in quality because when you clean the Printhead ink is used. If three cleans has not resolved your issue proceeding with additional cleans will just waste ink. Should the black printing issue persist please click here and run Step 7 and Step 8 to manually clean and soak the Printhead mechanism.
    Please respond to this post with the result of your print quality troubleshooting. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP Photosmart e-All-In-O​ne C310a not printing black ink?

    HP Photosmart e-All-In-One C310a will not print black ink.  I've installed new genuine HP cartridges (original cartridges were also genuine HP).  I've run through all troubleshooting processes, test pages, clean heads, alignment procedures, and other suggested forum fixes such as "removing all cartridges, powering down, removing power cord, reinsert power cord, power up and reinstall cartrdges" which seemed to work for some other HP customer, but not me.  Any ideas?  Or am I fortunate enough to have a DUD?
    Please help....

    Hope you a having a great day,
    I am reaching out to probe if you still experience this issue. If you are, take the time to try this I might help,http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c02187415&cc=us&dlc=en&lc=en&product=4231205&tmp​...
    I will do my best to assist you. If you are not experiencing this issue any longer you may disregard this post, although I will appreciate if you can take I little bit of your time and let me know.
    Thanks
    RobertoR
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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