Hp officejet 6500 all in one won't print in black

I cleaned the printhead to eliminate clogs which had worked in past.  Did not work this time. 
Purchased and installed a new printhead and ran a report which showed the black ink working. 
Ink levels in all cartridges, however, were low.  Purchased new 920 XL cartridges and installed.  Ran an alignment and said it failed.
Ran the cleaning of the printheads and then ran a report and still no black ink.
Ran status and quality reports and now the black will NOT print (when it was printing the day before with the new printhead). 
HELP!  Why will the black suddenly not print.  The printhead is new and the hp ink catridges are all new. 

Hi, Jamison ~
I had tried many of the things you noted (from the link) and at one point got an acceptable quality report (that included black) after replacing the printhead so it was particularly frustrating to then go back to no black after loading ink cartridges.  I had done the partial reset too (as I had seen that recommendation on a forum) waiting hours for it to sort itself out wasn't acceptable when I needed to print something.
I have to admit that I finally threw in the towel and just got another printer.  I need to be able to have something reliable and tire of always sorting through how to unclog; clean; reset; order parts; get new cartridges; run through mutiple cleaning printhead cycles.  The lack of black print just seems to happen too often. 
Thank you, though!  I truly appreciate you taking the time to write a thorough response for me.
JFW
Jamieson wrote:
Hi @jfw , and welcome to the HP Forums!
I see you are experiencing print issues.  I would like to try and help.
It appears you have covered much of the troubleshooting already.
I would recommend removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document on Fixing Print Quality Problems for the HP Officejet 6500 All-in-One Printer Series.
If that doesn't resolve the issue, the best recommendation I could make would be to contact HP directly.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Thank you for posting on the HP Forums.

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    ss: 0x0000001f efl: 0x00010286 eip: 0x170c5add cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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    Binary Images:
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    0x765000 - 0x765ff7 libmx.A.dylib ??? (???) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
    0x16dba000 - 0x16dc7fff +com.hp.aio.smartx.plugin.DeviceManager 2.3.0 (2.3.0) /Library/Frameworks/HPSmartX.framework/Versions/A/Plugins/DeviceManagerPlugins/ HPDeviceManager.plugin/Contents/MacOS/HPDeviceManager
    0x16dd7000 - 0x16e26fe3 +com.hp.hpio.HPServicesInterfaceFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPServicesInterface.framework/Versions/B/HPServicesInterfac e
    0x16e34000 - 0x16e41fd7 +com.hp.hpio.HPPmlFramework 2.5.5 (2.5.5.679) /Library/Frameworks/HPPml.framework/Versions/B/HPPml
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    Hi there pattimessick,
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    It can fix a lot on its own (especially connectivity problems) and if not give a better idea of what is going on.
    Best of Luck!
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • 6150 All-in-One won't print black

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    Hi , Welcome to the HP Forums! I noticed that your HP Photosmart c6150 will not print black. I am happy to look into this issue for you!  According to this guide, Color Mix or Missing Colors on the Diagnostic Page, it states: Missing colors occur when the printhead nozzles dry out. Since you have tried cleanign the printhead multiple times, and the issue is still occuring, I would consider having the printer serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best regards!  “Please click the Thumbs up icon below to thank me for responding.”

  • 6310 all-in-one won't print!!!!

    6310 all-in-one will not print--after reload of driver...driver is up to date---still won't print!!!

    What operating system? Does the Officejet 6310 still make copies correctly?
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • My HP Officejet 4315 All-in-One does not print

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    Hello  @pedrodomenech , and welcome to the HP Forums, I hope you enjoy your experience!
    I can see you're running into fax/print issues.
    I would love to help with that, but I need a little information to try and help you first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Which Windows operating system am I running?
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    Please let me know what you find.  Thanks for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • My HP Officejet J5780 All-in-One has stopped printing

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    Hi
    Try the steps here  'Out of Paper' Error Message Displays and the Product Does Not Pick Up or Feed Paper
    Does this solve the issue?
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • HP Officejet 6500 All-In-One 709n Won't print black

    I am using a 6500 wireless printer.  The printer has been in storage for 5 months.  The cartridges were removed and placed in my refrigerator.  Upon reinstalling the cartridges the printer seemed to print; but there was no ink on the paper.  I cleaned the print heads several times.  The level of the color cartridges went down significantly; but the black cartridge did not.  I replaced the black cartridge with a newly purchased one.  The problem persists.   Test pages show all the color but no black.  The Copy/Black button gives the same results.  That is: the printer appears to print each line but no ink gets to the paper.  It is blank.

    I too suddenly cannot print with black ink.  i replaced the colored and black cartridges.  I am getting colored ink.  I have tried numerous solutions offered on the internet including, wiping the print head, saoking the print head, running multiple printhead cleaning cycles via my hp6500 officejet all inone printer.  i have now spent better than a half day on this issue and consumed nearly all of the new colored ink!  on occasion i would test the black ink and get one short email to print in black.  the subsequent test minutes later only a blank page or text so faint it could not be read.
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    are there new hp printers using the 920 cartridges?

  • HP Officejet 5510 all in one - stalling of printing carriage and printing problems

    I have had this All in One Printer since December 2004. It had been working fine until I replaced a cartridge at a refill store over a year ago. To deal with the problem with HP I felt would be time consuming so I  put up with the problem and if I needed good quality printing, I would take it to Kinkos.
     The print carriage is slow to respond and print from my computer and then in the middle of the task the carriage will stop and stall or bang like it wants to move, but is stuck and then, with all the lights flashing, I get a message in the copier window for me to clear the printing jam or carriage jam and then press OK.   I open the door to the carriage and then close it and press OK.  It does not always work the first time to make the carriage stop banging. Eventually it will stop and the paper will release  and then it will continue finishing the task, but a lot of the time what is printed has double printing with jagging to one side of the paper.
    This is also affecting receiving any faxes because it involves print carriage.
    I have done all the steps for clearing a paper/carriage jam. There is nothing visable to cause a jam.  I have managed to do  the self test after the printer goes through some banging and  then telling me to open the door to clear the jam.    I have done the steps to
    clean the cartridges and then again do a self test.   I downloaded the latest driver/updates for the printer, but the problem persists.
    The cartridge refill store , not seeing the problem first hand, keeps offering for me to bring back the cartridges if the problem persists and replace them. 
    Do you think it is the cartridges or the unit?   I just replaced the black cartridge in December 2009 and have not print much knowing
    the quality would be poor.  Yesterday I saw a message that I am low on black ink. That does not seem possible.
    When I do the self test it is showing white lines through the colored bars and I am missing the pink or red bar. So I know I have to replace the color cartridge.
    As far as alignment,  when I did the first of two self tests,                                                     Second Test After the Drive Download
                                                               the Vertical Cartridge to Cartridge read    -12                               -24
                                                            the Horizontal Cartridge to Cartridge read    -24                                99
                                                the Black Bidirectional Cartridge to Cartridge read    -54                                0
                                                 the Color Bidirectional Cartridge to Cartridge read      6                                 6
    After doing the steps to automatically clean the cartridges, it printed a report with symbols at the top. They look to be squeezed together and the top portions of the symbols are missing.  The black bar has some white indents along the edges and the blue and yellow bars are spread more apart with some lighter colored lines vertically.
    I have Windows XP and the HP Director was not working.  I downloaded the patch and it is working correctly telling me that both cartridges are low, the black more than the tri-color and now a message that the print carriage has stalled.  The help button tells me  to do everything I have already done.
    Do you have an answer that I  can manage by myself or would it be better to take it to a computer repair place?
    Thank You , 918nifferf

    I have a carriage jam on my HP Officejet 5510 which I cannot correct.. I have tried everything I know to do. There are two black pieces that will not spring down when the cartridges travel across. I th en get a carriage jam message.
    Do these pieces need lubricated?
    How can I get t hem to go down when the carriage goes across?
    Thanks for any information or help options
    Karol

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