HP Officejet 6500 e709 will not print color from my Mac

My HP Officejet 6500 e709 will not print color from my Mac. I have run test print from the printer and it prints fine.  I have installed new cartriges and run a test page and all is good. the print comad from the mac only prints black

Hi @bvedder ,
Thank you for visiting the HP Support Forums and Welcome. Thank you for the detailed message, tells me where to look for a solution for you. I have looked into your issue with the HP Officejet 6500 E709 Printer and not able to print in color with your Mac.
Here is a document that will show you how to change your Print settings on the Mac. Go to the section Solution four: Check the print settings. Then select the Mac. The Quality should be Normal or Best.
Hope this helps you print in color.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Similar Messages

  • HP Officejet 6500 Wireless will not print black but will color

    I did the soak & had a lot of build up & put it back in machine it still with not print anything black. I've tried copying a form still no luck, I tried a hard shut down to reboot its self still nothing. What else could it be? or what else could I try to get it up an working?
    thanks~~

    @fradybaby 
    Did you get any improvement at all with the Black after soaking the printhead? (as usually it is quite successful). Sometimes it might take a couple of attempts with the soak. 
    Is the printer still within warranty? (typically it's one year from date of purchase), as the issue could be related to the printer itself.
    Support Phone no.s
    http://welcome.hp.com/country/us/en/wwcontact_us.html
    Printer warranty check tool (enter serial no.)
    http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en
    Thanks, Ciara
    Although I am an HP employee, I am speaking for myself and not for HP.
    Twitter: @Ciara_B_HP

  • Re: HP Officejet 6500 Wireless will not print with black ink

    My black ink cartridge was not working and I came across this site. Thank you Pokerchip your method worked fine I was about to buy a new printer till I came across your blog, I placed all the cartridges in plastic bags and  I washed the printer head first in metholated spirits then rinsed it well under the tap till the water ran clear, I placed the printerhead ouside in the warm night air overnight and in the morning put it back in my printer when it was thoroughly dry at first the printer message read no printhead installed so I press the ok button and the printer when through a process and finally printed a test page it was absolutely perfect, you saved me heaps of money very grateful for your help and I hope this helps others as well. Check out Pokerchip's blog on this site

    I am glad things worked out for you, but there are two parts I would NOT recommend:  first, do not use metholated spirits as this can cause the printhead to delaminate requiring printhead replacement.  Secondly, I would not recommend leaving the printhead out of the printer overnight as this can allow the printhead to dry out and/or introduce air into the printhead.
    The post here has my recommendations for cleaning the printhead, this has worked for many people.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Officejet 6100 - H611a Will not print in grayscale when color cartridge is depleted.

    The title says it all. - Windows 7 64-bit
    Officejet 6100 - H611a Will not print in grayscale when color cartridge is depleted!
    Even though the documentation that came with the printer says it will.  After 2+ hours on the phone with HP support over the course of 2 days, I have been informed that printer WILL NOT print in black ink only if a color cartridge is empty.
    I thought anyone who purchases this model should know the documents included lie.
    From page 31 of the Officejet 6100 user manual:  "If a color cartridge is depleted, the printer will print in grayscale using the black cartridge."  LIES!
    The HP Help Programs says the same thing.
    I have hard-reset the printer, removed and reinserted all the cartridges, set the options to "black ink only," Nothing worked.  3 HP reps all said the same thing, "You have to get a new magenta cartridge."
    Will be retuning for a refund as I purchased this model SPECIFICALLY because the manual said it would print the grayscale without color ink present.
    Have had 4 HP printers over the years, never even considered buying anything except HP.  This will be my last HP printer.  Extremely disappointed by HP's deception.

    Sorry the printer did not perform as expected.  I have escalated this in an effort to get this to the right people.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

    HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.  I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
    I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else. 
    Each time I want to print, I must reboot the computer.  After reboot I have one chance to print.   This problem started February 15, 2015.  
    My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
    OJ8500_A910_1315-1.exe
    HP Print and Scan Doctor - HPPSdr.exe
    HPSupportSolutionsFramework-11.51.0049.msi
    All versions were last downloaded on April 4, 2015.
    I have a home wireless network (Ubee DDW366 router).  All other devices in the house will print to the 8500A printer without issues:  2 Toshiba laptops, 2 Android phones, and 1FireHD.
    The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
    I have run virus scans and malware scans.  Each time they show there are no issues with my desktop.  What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer.  ASUS Motherboard P6X580 Premium.  Now I will probably get hacked!
    I am at my wits end.  And it is frustrating when I need to make a print of something and the system locks up.  I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed.  Also this is a time consumer.
    This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
    Help?
    Addendum:  I can scan using HP Printer Assistance.  I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
    This question was solved.
    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • CS3 will not print color pictures

    Photo Shop will not print color pictures. It printed fine for over a year then just quit printing in color a few months ago.  A work around was given by our Higher head Quarters but when printing this way the pictures do not print properly and the pictures can't be adjusted or modified any.  
    Machines having this problem are running Windows XP. 
    What are the proper setting for this program? 
    Do I need a software update?

    Check the updater and make sure you installed the updates for Photoshop CS3.
    But most likely this is a configuration issue with your printer driver.
    Many drivers do have settings that force black and white printing, overriding what the application sends to the driver.

  • My  Macbook Pro will not print color to my HP B209 Printer, only black and white...

    My Macbook Pro Yosemite will not print color to my HP B202 printer, only black and white.  Help!

    Hi ..
    Try a reset > Mac OS X: How to reset the printing system

  • Hp 5440 will not print color

    My son sent me his hp 5440 inkjet printer.  I have windows xp.  I downloaded the drivers from HP and installed on my computer, but the printer will not print color.  I have checked and made sure that grayscale in unchecked in the printer properties. Ink levels show about 3/4 for the black and about 2/3 for the tri-color.   Any advice on what is wrong and how to fix it.. Any help is greatly appreciated...

    Try cleaning the color cartridge, see this HP link.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • Will not print files from mobile phone says it **may have** a virus- and deletes the file

    My HP photosmart premium with wireless ePrint, will not print files from mobile phone says it **may have** a virus- and deletes the file?!? My Fiance has the same phone, and I used it. It completed the file??? If I text message and E-mail address, my cell phone will come up as and E-mail address... has anyone else had this issue? Is it because I texted the the file? It didn't seem to be and issue on any of the other mobile phones used.... I am out of answers.... I tried to E-mail as well...
    Thanks in advance

    I have nearly the same problem, the printer discards my print job even when i have entered my email address as authorised senders.
    Details from my other post:
    I sent 2 emails to the printer:
    - one is a 3 lines of text and numbers in a GIF file sent as an attachment
    - another is a jpg circuit diagram paste in a word doc sent as an attachment
    both are classified as spam and refused to print. i have no email coming back saying it failed (even i have checked "Email Job Status" in ePrint Settings.
    So what will this HP printer print?
    How can I switch this useless spam filter off?
    I have get this filter off! I need this email printing to work reliably, that is a major reason I bought this printer
    Any suggestions are welcomed...
    HP's slogan on the box:
    "Now you can print from virtually anywhere" (but get discarded every single time!)

  • Will not print text from PDFs - all other print is fine - Using nitro reader - Win7- HP4255

    Will not print text from PDFs - all other print is fine - Using nitro reader - Win7- HP4255

    Mulga
    Welcome to the HP Community Forum.
    Have you tried asking your question on the Nitro-Reader Forum?
    Nitro Reader Forum
    If you would like to try using the Adobe Reader, you might find help here:
    Manage Print Output with Print Preview
    See the section on PDF files
    Click the Kudos Thumbs-Up to show you appreciate the help.
    Click Accept as Solution when the Answer provides a Fix or Workaround!
    I am pleased to provide assistance on behalf of HP. I do not work for HP. 
    Kind Regards,
    Dragon-Fur

  • 7520 all in one will not print photos from photo tray from computer

    7520 all in one printer photodmart will not print photos from computer from the photo tray

    Hi,
    By default it picks main tray, you have to tell it to pick papers from photo tray:
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • TS1647 My Macbook Pro will not print anything from any program. I've reinstalled the drivers. I get an error message in Word that says, "Word could not communicate with printer." Any ideas?

    My Macbook Pro will not print anything from any program. I've reinstalled the drivers. I get an error message in Word that says, "Word could not communicate with printer." Any ideas?

    Be sure to try restarting, if you have not done so since this problem occurred.  You should also power off the printer while you do the restart...
    If that does not help, you can try resetting the printing system.  Open System Preferences Print & Scan (or Print & Fax) pane.  In the sidebar with list of printers, right (control) click anywhere.  Select Reset printing system.  You will have to add back your printers after you do this.

  • Officejet Pro L7590 will not print in black

    I have an All in One Officejet Pro L7590.  When I first got the printer 3 months ago, everything was printing perfectly.  Now, out of nowhere, it will not print in black.  It only prints in color.  I have done all the aligning, printhead cleaning, changing cartridges, etc.  I am at a loss as to what to do.  Has anyone had this problem with this model?  Can anyone help?  Thank you.  

    Thank you so much for responding.  After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also.  The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them.  I changed over to a laser jet.  No printheads needed.  And I have not had any problems so far. Just need to replace the ink cartridges when they run out.  I have the HP Color LaserJet CP1518ni.   

  • HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

    I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail. 

    Hi melissaccss,
    I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
    If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
    If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Officejet pro 8625 will not print

    Just purchased this printer. Scanning, faxing, email to printer all works fine. When I try to print any document it spools then deletes the print job as if done but doesn't print. I have uninstalled/reinstalled, run the diagnostic test and nothing is fixing it. Very frustrating and on the verge of returning the printer to Costco!

    Hello , Welcome to the HP Support Forums!
    I understand that you're not able to print from your Windows Vista computer to your HP Officejet Pro 8625 e-All-in-One Printer. I would like to assist you today with resolving this printing issue. Because you are able to scan from your computer I do not believe that the issue that you're experiencing is connectivity or software related. Rather, it does sound like a driver conflict is occuring between your Windows computer and your printer. To confirm if this is the case, can I please have you follow the steps below to install an alternate print driver on your HP Officejet. You will not lose any functions by utilising this alternate driver.   Step 1: Clear Temp Files: Click on your Start menu
    In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
    When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
    Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
    Close the Temp folder once it is emptied
    Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step.  Step 2: Load Alternate Driver: Please click here to download the Officejet driverOnce the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation.Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on your HP Officejet Pro 8625 e-All-in-One
    Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and PrintersClick on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8625 e-All-in-One
    Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Maybe you are looking for