HP OfficeJet 6500 (E709a) network problems

Hello. I have a new HP OfficeJet 6500 (E709a) Its all in one. I am trying to use it through a network in my home.
It is already working for 1 computer, a wireless laptop BUT not for me, a ethernet wired desktop.
PC: Windows 7 64 bit
Laptop: Windos Vista (dont know if 32 or 64) Using the printer succesfully wireless.
Well the problem is when trying to scan the printer or computer won't detect each other BUT I can print from my pc to the printer.
I installed it through the PC Add a Printer because everytime I tried it with the program downloaded from HP it wouldnt detect, EVER my connected and already tested printer. I can access the printers webpage, the 0.0.0.0.0 something page. I even tried the advanced installing way, manually typing the address the printer has but it would still not work.
I installed everything by selecting I would wire my printer later but to continue the installation I must find a way for it to detect my pc or the otherway around.
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Yes, plug the printer into your router with an Ethernet cable the run the Add Device in the Hewlett-Packard folder (Start > All Programs).
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Officejet 6500 e709a fails during multiple page scans

I have an Officejet 6500 e709a that I've used for years. I'm running Windows 8.1 64 bit. Today it stopped scanning in the middle of a multi-page document and gave me this error code, 8, [(4, 0, -2147023170)]. It will scan one page with no problem, but after 3 to 5 pages I get the error.
I restarted the program, restarted my computer and uninstalled/reinstalled HP Solutions Center. Nothing worked.
Any ideas?

Welcome to the forums Christopher!
I read your post about the scanning problem you are now having with your Officejet 6500 model. I would first suggest running the Print and Scan Doctor and recycle your network devices, if you have the printer connected wireless or ethernet. If you have the printer connected USB, try a power reset.
Power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
Power reset:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Please let me know the results!
Have a great day
R a i n b o w 7000I work on behalf of HP
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Windows 8 does not recognize drivers for HP Officejet 6500 E709a Series

I have downloaded drivers for windows 8 for my HP Officejet 6500 E709a Series printer, but the windows 8 system does not recognoze them.

Hi,
What is the error message ? Where do you download from ? the following file or a different file ?
http://ftp.hp.com/pub/softlib/software12/COL31304/mp-110035-1/OJ_AIO_6500_E709_Full_Win_WW_140_408.e...
Please download the above file then install again.
Regards.
BH
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My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.

My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time. This is especially disconcerting at Christmas time when you're trying to get Christmas letters in the mail! Any help?

The cyan portion of the printhead may be clogged. I would suggest running the diagnostics shown here. If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 6500 (e709a) MFP service manual or help with General Error

Hi. I have an Officejet 6500 (e709a) that I am having some problems with. It started with a paper jam/carriage jam message and then became a "General Error 0x61011beb". The carrier holding the ink cartridges was indeed stuck on the right side, so I followed a video showing how to open the unit. When I did I discovered a small plastic piece with a couple of gears had fallen off. The piece has different numbers on each side of it so I am not sure which numbers might be helpful in identifying it. I am not sure exactly how to put it back on so I am hoping there is a service manual for this printer or maybe even just some kind of general technical reference that has assembly diagrams? (I know this is a longshot but my local service center charges $50 just to diagnose the problem. I only paid slightly over $100 and I could get another for that same price so I'd rather save that $50 to use buying a new one if I can't fix this myself.) If it would help I could attach some pictures of the piece in question. Thanks in advance. Jim

The utility is of no utility when the printer is perpetually taking itself OFFLINE. No printer is detected. I power it down with the switch, unplug the power supply for anywhere from 20 seconds to 20 minutes, plug it back in, power it back up and my stalled print job may or may not print the last page of a two-page document (first one to print in my selected print order). If it gets to the first page, only part prints then the printer sits there doing nothing. After a long time, it spits out the front page. Usually it won't even get halfway down the page.
In the meantime, the HPHNDU.exe utility cannot even find the printer, regardless of when I press the "refresh printer list" button.
The software/device is broken. Didn't even get two years out of it.

Driver for Officejet 6500 E709a needs to be updated. Currently causes distortion of Excel sheets.

Per Microsoft, the driver for the Officejet 6500 E709a needs to be updated in order to resolve a problem which causes distortion of MS Excel worksheets. http://answers.microsoft.com/en-us/office/forum/office_2010-excel/excel-2010-scrolling-problem/166a8...
From the forum page linked above:
If the issue occurs in safe mode too, change the default printer and check. If Excel works fine after changing the default printer then contact printer manufacturer to update the printer drivers.
This question was solved.
View Solution.

There is always a chance that a glitch has occurred with the original driver install. Therefore, I always recommend, though it may not be an update, reinstalling the printer and software if necessary. It has solved a number of different types of problems.
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HP Officejet 6500 E709a Printer - Wireless Networking Problem

Hello, I hope you can help me with networking my Officejet 6500 printer. I tried connecting it to my Dishnet wireless router via the USB connection. There is a Netgear N300 wireless router connected to the Dishnet router. I am running Windows 7 Home Edition 64 bit.
When I open up HP Solutions Center, and select Network Settings, I get the error, "This product has not been configured for networking. No network settings are available." I printed out a network configuration page but it says the network status is offling and the EWS shows http://0.0.0.0. I have powered down everything (computer, printer, routers), and still get the same error. I tried running the HP Print and Scan Doctor but it did not fix the issue.
Besides the desktop, I have 2 other laptops that I would like to be able to print wirelessly from. Thank you for any help you can provide.

Hi DawnAZ,
I'd like to help. I have some questions. Are you sure you have 2 routers? I'm not saying you don't, but it is not typical. Most often, a router is connected to a modem. The Internet signal comes in to the modem and then transmitted to the network through the router. I'm wondering if the Dishnet device is a modem and the Netgear is the router for your network.
The connection from the printer to the router would be through an Ethernet cable. A usb cable would not work for this connection. I am going to insert an image to this post so you can see where the Ethernet cable needs to be plugged in to the printer so you can be sure it is plugged in to the correct port.
I'm thinking that the printer should be connected to the Netgear with the Ethernet cable and another Ethernet cable should go from the Netgear to the modem. Let me know if you what you think.
The yellow plug is in the Ethernet port.
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Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Officejet 6500 E709a driver software problem

PROBLEM - driver software does not stay connected to PC.
Purchased this printer new 10 days ago and successfully downloaded full feature driver software package from HP web site. Install to my network with Ethernet cable went fine. 3 days ago, could not print from HP PC. Message said printer not connected. HP Chat tech advised me to uninstall existing software and repeat download and install process. Everything went okay. Today, same problem that printer no longer connected. I have repeated the uninstall/download/install process. Process went okay.
Have others experienced the same problem? Is this an issue with HP software or does it indicate a problem with my printer?
Thanks in advance for any thoughts or ideas.

Hi Tim49,
I understand you've been having some issues getting Windows 7 drivers for your Officejet 6500 printer. I'm sorry to hear you've been having this problem, but I will certainly do my best to help.
There are definitely Windows 7 drivers for your printer. You can access the download by clicking here, you will just need to select whether you have a 32-bit or 64-bit system. To figure out which you have, just click on your Start menu, right click on Computer (should be on the right side of the menu) and then click on Properties. In the window that opens you should be able to see which system you have and then proceed to the link I provided and download the HP Full Feature Software and Drivers.
Hope this helps, have a great day!
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HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
Scanning error
4,[(2,22,80040001),(3,22,0)]
When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
1. Press the Windows key + R on the keyboard to bring up the run menu.
2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
9. Delete any HP/Hewlett Packard folders.
10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
12. Delete any HP/Hewlett Packard folders.
13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
Thanks,
HevnLgh
I work on behalf of HP
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Officejet 6500 forgetting network name and drops out all the time

I just got an Officejet 6500 (non-wireless model)
I can assign a network name to it and it works fine, until it's power-cycled. Then it has the original network name again and of course it won't work until it's installed again.
Another problem that could probably be related is that even when I use the default network-name to add it as a network printer in Vista, connection seem to break and it won't print again until I install it over once again.
I get the feeling that firmware is somewhat buggy on it. I don't expect such a device to use batteries to keep it's settings, so I think it's safe to rule out?

@Wifi-Guy: Yes, it's using an ethernet cable IP address always work.
I did some additional testing to find the exact reproducable error.
(I have previously installed the HP software that came on the CD)
1. I added the printer using the "Add new printer" wizard in Vista
2. Print test page, works fine
3. Turn off the Officejet 6500 on the power-button on the front panel (then the WSD Print Provider dissappears in Device Manager).
4. Printer status now appear as "Offline"
5. Turn on the Officejet 6500 again
6. When WSD Print Provider again appears in Device Manager, printer status changes from "Offline" to "User intervention Required" and it's impossible to make it print again unless printer is deleted and added again.
I was not able to find any useful information about this printer status using google.
I just tried changing the network name. As I suspected, this also resets just by powercycling.
Note: I'm using Vista x64.
Message Edited by odyssey on 06-16-2009 10:18 AM
Message Edited by odyssey on 06-16-2009 10:19 AM

HP Officejet 6500 709n network scanner & fax problems

I have a HP p7-1298cb desktop computer that came with Windows 7 and I installed the HP 6500 709n to it successfully. Have a home network with several computers and they all use the printer. The printer was connected to the network with and RJ45 cable. I reciently upgraded my HP desktop to Windows 8 and only that computer has problems with scanning and faxing to this computer. I reinstalled the software (OJ_AIO_6500_E709_Full_Win_WW_140_408) several times HP desktop using wireless connectivity, wired connectivity and USB connection. Only the USB connection works with all of the printer functions, both wireless and wired only can print. The errors I get with the network connection are the following:
The scan cannot be performed because another program or computer is using the networked HP image device. Try again later. (from HP Solution Center)
Scan communication problems detected. You may experience limited functionality when scanning from your printer to your PC.
If you are using firewall software, verify TCP port 9500 is unblocked from your PC to your printer at 172.17.1.36.
If you are using firewall software, verify TCP port 9290 is unblocked from your PC to your printer at 172.17.1.36.
To fix the issue(s) try to power your printer off and on. (This message is from the installation)
I have added those ports to my firewall and it doesn't have any effect, I also turned off the firewall on the HP desktop and it also has no effect.
I have searched this discussion board and have found similar issues without a resolution.

Hi Moondoggytoo,
It looks like you need to do a full scrub of the printer software and re-install it. An issue like this can happen following an upgrade to Windows 8 when a printer was already installed. I have enclosed steps needed to take that will clear out programs that are no longer needed. This should allow for a clean start with a new install. Let me know how it goes.
Good Luck!
These steps should only be used on a Windows 8 computer.
Try using the scrubber built into the Download.
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below. Select Windows 8 32 or 64 bit, click Next and select the Full Feature Software.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3795406&lc=en&cc=us&dlc=en&lang=en&cc=us
3. Once the download is done extracting, cancel the download.
4. Press the Windows key and then the “R” key.
5. This will bring up the Run window.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the Uninstall_L4.bat
11. When the uninstall has completed restart the computer
12. Run Disk cleanup from Accessories\ System Tools
13. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
14. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
15. Download the full feature software and drivers. Select Windows 8 32 or 64 bit, click Next and select the Full Feature Software.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3795406&lc=en&cc=us&dlc=en&lang=en&cc=us
16. Run the download to reinstall the printer
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Can't print to officejet 6500 E709a from networked computer

Today I've tried reinstalling my printer software multiple times and I still can't get the printer to print. "Print Test Page Fails." The printer itself works fine on the computer it's connected to with a USB. It works fine from my second networked computer when connected by USB. The second networked computer can see the printer on the network, and appears to be adding it correctly. It tells me is there and ready, but then gives me the error message when I try to print a test page. Nothing is appearing in the what's printing dialog box either. My network works fine with everything else. All troubleshooting has failed to produce any errors. I'm running Windows 7 on both computers, the main one a 64-bit and the second one 32-bit. A third computer on the network, in another room, can find and print from the printer. So.... any idea what's stopping me from getting this resolved? Thanks... Liz
This question was solved.
View Solution.

One final update to report... I almost abandoned the idea of printing to my HP printer from a network computer after receiving your last message. It still bothered me, though, that both Norton's firewall, which I intended to use, and the Windows firewall, which I thought was disabled, had been enabled when I installed the printer. As a final attempt, I made sure the Windows firewall was off, uninstalled the printer using the HP setup CD, and cleaned the Registry. Then I reinstalled the printer again, and WOW, it works! I'm posting this just in case it may help someone else who has had to rebuild their computer after a full system recovery back to factory status. My learning: Norton's firewall is not a problem, but Windows firewall needs to be all the way off. Thanks for all the help and time you took trying to get me up and printing again. Cheers... Liz

HP Officejet Pro L7590 networking problem

Hi!
I have the following problem:
I have an Officejet Pro L7590 All-in-one printer. It is connected to my wlan router (ASUS WL-500G Premium) through its ethernet port.
I have two desktop PCs, i've installed, and using this printer on them without problems. One of them runs on Vista, the other on Windows 7.
But i can't get it work with my notebook. It connects to the router through wlan (Intel WLAN 3945ABG adapter), runs on Windows 7. When i try to add the printer, the installer detects the printer on the network, but during the installation of the device, i get an error, that the device cannot be set up.
I have tried:
-Other (older and newer) versions of printer software.
-Updated printer's firmware, doesn't work either with the original, or the newest version, the problem is the same.
-tried with all firewall settings, it doesn't work even with fully disabled firewall (I'm using Eset 4.0, even tried to remove it)
Does anybody have some idea for this? Please help!

The following are the details about network printer problems in Windows 7:
    “Access is denied” Error
     Not getting Add Printer Wizard
     Choose compatible drivers
“Access is denied” Error
If the “Access is denied” error is showing up on the computer, just go through the steps to fix the error. First, open the Printer Wizard through the Control Panel. Select the ‘Add printer Wizard’, then click ‘Add a local printer’ and then click ‘Create a new port’. Make sure that local port is there in the list and then click ‘Next’. In the Port name dialog box, type computer name and printer name and then click ‘Ok’. Complete the wizard steps to finish the process.
Not getting Add Printer Wizard
In some cases, the Add Printer Wizard may not be available to you. At that time, just open the Printer Wizard through the Control Panel. After that choose the ‘Network Printer’ page and go through the ‘TCP/IP’ page and complete the additional steps in the wizard.
Choose compatible drivers
You need to choose compatible driver in Windows 7. First, you have to click the ‘Start’ button and select and ‘All Programs’. Then, go to ‘Accessories’ and select ‘System Tools’ and then click ‘System Information’. Then, you have to select the ‘System Summary’ and then review the OS Name and System type to find out which version of operating system you are running. Then, accordingly choose the network printer driver for your computer.
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HP Officejet Pro 8600 network problems

HP Officejet Pro 8600 can't be accessed through router. ROKU changed some settings in router. What settings are a must?

There are so many different settings. Do you know which ones the ROKU changed?
Do other wireless devices still connect to the router OK?
In most cases the printer should adapt to changes unless they are the network name and password. If you haven't tried ityet turn the printer off, let sit a minute then turn it back on again. That will force the printer to negotiate with the router to get any settings changes. If the blue LED on the printer does come back on lit (no blink) then the printer is communicating with the wireless network properly again and your problem might be with a IP address change.
Let me know the status of the blue LED on the printer after the power cycle.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Windows 8 + HP Officejet 6500 E709n, Scan problem

L.s
After buying a new pc with Windows 8, the HP printer is not able to scan. After fixing the first error that occur (not recognizing the scannere at all), a new error occur. This time it says:
"The scan can not be performed because the HP imaging device in a network and is used by another program or another computer. Please try again later"
The following images with the error (in dutch)
HP Solution Center
HP Print and Scan doctor
Both are not very helpfull in solving this problem. Tried the following:
- Unistallen and reinstalling is not helping
- Turning of the router printer pc is not helping
- HP app has no scan option
It seems that there are 2 solutions:
1) Buying another printer which IS compatible with Windows 8
2) Get another OS instead of Windows 8
Both are not a real option. So, HP I hope you have a solution
This question was solved.
View Solution.

Hi Paardengek,
I would suggest doing a level 3 uninstall, restarting the Windows Installer and then reinstalling.
Insert the installation CD in the computer.
Click Cancel to close the autorun screen.
On the Windowskeyboard, press the Windows logo key, type Run and tap Enter.
Click Browse.
Find the drive that contains the software CD, and then double-click the drive.
Click the Util folder, and then double-click the CCC folder.
Double-click the file Uninstall_L3.bat .
Click OK to run the level 3 uninstall.
Restart the computer after the software removal process finishes.
In the Run window, type Msiexec /unregister,
(there is a space before the forward slash [ / ] ) and then click OK .
The Run window closes.
Then,
In the Run window, type Msiexec /regserver
(there is a space before the forward slash [ / ] ) , and then click OK .
The Run window closes.
These steps can all be found Here, but I have copied only what you need.
Now you can use the software CD that shipped with your product now to install, but for the most current software HP recommends downloading and installing the software from the HP Web site. If you have already downloaded the software, you do not have to download it again.
I hope this helps
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HP OfficeJet 6500 (E709a) network problems

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