HP Officejet 6500 E710n-z is USB to desktop running Windows 7. I am XP Pro can"t find printer

I have downloaded the network diagnostic utility. When I run it it won't let me get past finding the printer. It wants it to be hooked up with ethernet cable which ain' going to happen. The printer is hooked to a desktop Dell running Windows 7 that is my wifes. It works I am not messing with that end. Scared? No just don't need the grief if I get it where it does not work. It is putting out a signal because the setup screen on the printer says it is and better than that two laptops running Windows 7 can get print from it. I initally hooked it up wireless and this computer(runningXP Pro 32 bit) could get it to print a test page. Photos would crash. Printer would run maybe half a page and quit an spit 2 or 3 pages of gobbledy **bleep** then start over. You could hit print from the host computer and it might start printing ten minutes or so down the road. By then I had hit the print button 2 or three more times. That thing was spitting pages of half done stuff half a day later. Price of Photo paper made me wire it USB. I blamed it on slow internet. If we get 20k you are having a good day. My apoligies in advance to Leroy and Bubbas' DSL line. That is all water over the dam but I still am not thrilled so far. I am tired and my eyes are burnt to cinders reading web pages and I still can't find out what to do. I have typed every combination of computer names, network names, ip addresses into every place I know to do and I can't get the XP to recognize. I got a program called hack this that I will attach a copy. It means little to me but more knowledgable folks understand. If anybody can help it would be most appreciated. I been using flash drives to get my prints but it would be nice to be able to print a page or two every now and then.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:45:53 PM, on 2/19/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\Shared Files\CTAudSvc.exe
C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\ups.exe
C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\AVG\AVG2012\avgnsx.exe
C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
C:\Program Files\AVG\AVG2012\avgemcx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\AVG\AVG2012\avgtray.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG Secure Search\vprot.exe
C:\Program Files\Logitech\Gaming Software\LWEMon.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Program Files\REALTEK USB Wireless LAN Driver and Utility\RtWLan.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/?fr=fp-yie8
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fp-yie8
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: (no name) - {A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
O2 - BHO: IE BHO Utility - {5AB7104A-B71F-49AD-9154-F7F8806AE848} - C:\Program Files\Surf Canyon\surfcanyon.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O3 - Toolbar: AVG Security Toolbar - {95B7759C-8C7F-4BF1-B163-73684A933233} - C:\Program Files\AVG Secure Search\10.0.0.7\AVG Secure Search_toolbar.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy2ZS\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
O4 - HKLM\..\Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [vProt] "C:\Program Files\AVG Secure Search\vprot.exe"
O4 - HKLM\..\Run: [ROC_roc_dec12] "C:\Program Files\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
O4 - HKLM\..\Run: [Start WingMan Profiler] C:\Program Files\Logitech\Gaming Software\LWEMon.exe /noui
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [CTxfiHlp] CTXFIHLP.EXE
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [CTDVDDET] "C:\Program Files\Creative\SBAudigy2ZS\DVDAudio\CTDVDDET.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Wayne\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [InstallIQUpdater] "C:\Program Files\W3i\InstallIQUpdater\InstallIQUpdater.exe" /silent /autorun
O4 - Global Startup: REALTEK USB Wireless LAN Utility.lnk = ?
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
O8 - Extra context menu item: Lookup on Merriam Webster - file://C:\Program Files\ieSpell\Merriam Webster.HTM
O8 - Extra context menu item: Lookup on Wikipedia - file://C:\Program Files\ieSpell\wikipedia.HTM
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0067DBFC-A752-458C-AE6E-B9C7E63D4824} (Device Detection) - http://www.logitech.com/devicedetector/plugins/LogitechDeviceDetection32.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
O16 - DPF: {6824D897-F7E1-4E41-B84B-B1D3FA4BF1BD} (PCPitstop AntiVirus) - http://utilities.pcpitstop.com/Exterminate2/pcpitstopAntiVirus.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?131135804...
O16 - DPF: {7417F730-7BAB-409E-8BB7-6936D361B869} (MLauncher Class) - http://csweb.netgame.com/main/MLauncher.cab
O16 - DPF: {99CAAA27-FA0C-4FA4-B88A-4AB1CC7A17FE} (MGLaunch_v1004 Class) - http://www.netgame.com/mplugin/mglaunch_USAv1005.cab
O16 - DPF: {D4B68B83-8710-488B-A692-D74B50BA558E} (Creative Software AutoUpdate Support Package 2) - http://ccfiles.creative.com/Web/softwareupdate/ocx/15113/CTPIDPDE.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E705A591-DA3C-4228-B0D5-A356DBA42FBF} (Creative Software AutoUpdate 2) - http://ccfiles.creative.com/Web/softwareupdate/su2/ocx/20015/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/ocx/110926/CTPID.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize3/pcpitstop2.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
O18 - Protocol: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - C:\Program Files\Common Files\AVG Secure Search\ViProtocolInstaller\10.0.6\ViProtocol.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Adobe Active File Monitor V7 (AdobeActiveFileMonitor7.0) - Adobe Systems Incorporated - C:\Program Files\Adobe\Photoshop Elements 7.0\PhotoshopElementsFileAgent.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe
O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXE
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
O23 - Service: vToolbarUpdater - Unknown owner - C:\Program Files\Common Files\AVG Secure Search\vToolbarUpdater\10.0.6\ToolbarUpdater.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
End of file - 14104 bytes
This question was solved.
View Solution.

If the printer is connected USB to the Windows 7 machine, what you can do is share it to the network (assuming the XP computer is also connected to the same network). This way the XP machine can see the printer on the Windows 7 computer and install it. The only drawback is that the Windows 7 computer will need to be powered on for the XP computer to be able to see and print to it. I have linked a third party site below for instructions on how to do this.
http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

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Troubles with HP OfficeJet 6500 E710n-z on Arch Linux

Recently, I have tried to use my printer after five months break. It used to run smoothly on Arch Linux with hplip. However, now, I have not managed to make it print properly with hplip again. This is my configuration, as seen from the CUPS web interface:
Driver: HP Officejet 6500 e710n-z hpijs, 3.12.11 (color, 2-sided printing)
Connection: hp:/net/Officejet_6500_E710n-z?ip=192.168.1.4
After trying to print some test page, the jobs listing in the CUPS web interface showed me a error message "Filter failed". I deleted my .cups and .hplip directories in my home folder and reinstalled cups and hplip. The same symptoms appeared again after restarting and a fresh installation.
HP_Officejet_6500_E710n-z-400 Unknown Withheld 98k Unknown pending since Sat 05 Jan 2013 04:22:46 PM CET "Filter failed"
My Arch system is up-to-date. I heard that it might have become necessary to install the hplip-plugin somewhen in the last month for some HP printer models. If I understand the table at the bottom of http://hplipopensource.com/hplip-web/mo … 10n-z.html correctly, then the hplip-plugin is neither required nor available for my printer model. I tested also installing it from AUR, just because it was worth a try (https://aur.archlinux.org/packages/hplip-plugin/), but this made matters worse, having my printer to madly produce almost-empty paper with some crap characters at each page top. As expected, the hplip-plugin was a dead-end, and I uninstalled it to continue some experimentation with printing test pages (all on the same page, mind the trees!). Resuming the printer, CUPS prints
***** Unable to open the initial device, quitting.
Looking at the number of hits on Google, this seems to be one of the favourite error messages. I looked at the output in /var/cups/error_log
D [05/Jan/2013:16:39:10 +0100] [Job 407] Spooler: cups
D [05/Jan/2013:16:39:10 +0100] [Job 407] Printer: HP_Officejet_6500_E710n-z
D [05/Jan/2013:16:39:10 +0100] [Job 407] Shell: /bin/bash
D [05/Jan/2013:16:39:10 +0100] [Job 407] PPD file: /etc/cups/ppd/HP_Officejet_6500_E710n-z.ppd
D [05/Jan/2013:16:39:10 +0100] [Job 407] ATTR file:
D [05/Jan/2013:16:39:10 +0100] [Job 407] Printer model: HP Officejet 6500 e710n-z hpijs, 3.12.11
D [05/Jan/2013:16:39:10 +0100] [Job 407] Job title: Leafpad job 5
D [05/Jan/2013:16:39:10 +0100] [Job 407] File(s) to be printed:
D [05/Jan/2013:16:39:10 +0100] [Job 407] <STDIN>
D [05/Jan/2013:16:39:10 +0100] [Job 407] Ghostscript extra search path ('GS_LIB'): /usr/share/cups/fonts
D [05/Jan/2013:16:39:10 +0100] [Job 407] Printing system options:
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'number-up=1'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option number-up=1.
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'job-uuid=urn:uuid:ac6ebe82-17e5-3f8f-49ec-01820c35ea2e'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option job-uuid=urn:uuid:ac6ebe82-17e5-3f8f-49ec-01820c35ea2e.
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'job-originating-host-name=localhost'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option job-originating-host-name=localhost.
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'time-at-creation=1357400341'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option time-at-creation=1357400341.
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'time-at-processing=1357400341'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Unknown option time-at-processing=1357400341.
D [05/Jan/2013:16:39:10 +0100] [Job 407] Options from the PPD file:
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'InputSlot=Default'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'Quality=FromPrintoutMode'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'MediaType=Plain'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'PageSize=Letter'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'PrintoutMode=Normal'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'DryTime=Zero'
D [05/Jan/2013:16:39:10 +0100] [Job 407] Pondering option 'Duplex=DuplexNoTumble'
D [05/Jan/2013:16:39:10 +0100] [Job 407] ================================================
D [05/Jan/2013:16:39:10 +0100] [Job 407] File: <STDIN>
D [05/Jan/2013:16:39:10 +0100] [Job 407] ================================================
D [05/Jan/2013:16:39:10 +0100] [Job 407] Filetype: PDF
D [05/Jan/2013:16:39:10 +0100] [Job 407] PID 28827 (/usr/lib/cups/filter/pdftopdf) exited with no errors.
D [05/Jan/2013:16:39:10 +0100] [Job 407] Storing temporary files in /var/spool/cups/tmp
D [05/Jan/2013:16:39:10 +0100] [Job 407] File contains 1 pages
D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting renderer with command: gs -dFirstPage=1 -q -dBATCH -dPARANOIDSAFER -dQUIET -dNOPAUSE -sDEVICE=ijs -sIjsServer=hpijs -dDEVICEWIDTHPOINTS=612 -dDEVICEHEIGHTPOINTS=792 -sDeviceManufacturer="HEWLETT-PACKARD" -sDeviceModel="HP Color LaserJet 2600n" -dDuplex=true -dTumble=false -r300 -sIjsParams=Quality:Quality=0,Quality:ColorMode=2,Quality:MediaType=0,Quality:PenSet=2,PS:MediaPosition=7 -dIjsUseOutputFD -sOutputFile=- /var/spool/cups/tmp/foomatic-3lyFKy
D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "kid3" (generation 1)
D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "kid4" (generation 2)
D [05/Jan/2013:16:39:10 +0100] [Job 407] Starting process "renderer" (generation 2)
D [05/Jan/2013:16:39:10 +0100] [Job 407] JCL: %-12345X@PJL
D [05/Jan/2013:16:39:10 +0100] [Job 407] <job data>
D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 269: unable to set device=HP Color LaserJet 2600n, err=48
D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 290: unable to set device=HP Color LaserJet 2600n, err=48
D [05/Jan/2013:16:39:10 +0100] [Job 407] renderer exited with status 1
D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 697: unable to read client data err=-2
D [05/Jan/2013:16:39:10 +0100] [Job 407] Possible error on renderer command line or PostScript error. Check options.Kid3 exit status: 3
D [05/Jan/2013:16:39:10 +0100] [Job 407] STATE: +connecting-to-device
D [05/Jan/2013:16:39:10 +0100] [Job 407] PID 28828 (/usr/lib/cups/filter/foomatic-rip) stopped with status 9.
Indeed, some errors show up. I find it strange that ghostscript is called with a parameter -sDeviceModel="HP Color LaserJet 2600n" -dDuplex=true even though I clearly have an inkjet printer and no laser printer – and also specified the correct printer model. Also later, I can see the two lines
D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 269: unable to set device=HP Color LaserJet 2600n, err=48
D [05/Jan/2013:16:39:10 +0100] [Job 407] prnt/hpijs/hpijs.cpp 290: unable to set device=HP Color LaserJet 2600n, err=48
which to the best of my knowledge indicates some internal mess. Raising the debug level in cups.conf did not tell me anything new.
Notably, using the hpcups driver at least makes the printer print pages properly, but the wonderful (mind the trees) duplex-mode seems to only be available when using hpijs when selecting the PPD file in the add printer wizard. That is why I want to stay with the driver mentioned above.
The trouble for me is that the printing pipeline is so complex and so many components are involved that I have no real good starting point to where exactly post bug reports. I would appreciate if some fellows with the same printer and the same errors could confirm my description. Or even point out how to get that organism to paint ink properly on the paper. Any ideas where to start? Or references to better resources regarding the combo of HP OfficeJet 6500 E710n-z and Arch? Is it just an regression bug and will be fixed? Is my system corrupted in some way? There is lots of open questions I don't quite feel able to answer all by myself. Any hints for troubleshooting appreciated!
Edit:
After some more reading and troubleshooting, I have filed the following two bug reports at hplip:
https://bugs.launchpad.net/hplip/+bug/1096418
https://bugs.launchpad.net/hplip/+bug/1096421
Last edited by jeadorf (2013-01-05 19:30:19)

SCAN ISSUE SOLVED!!!!
I have an HP Photosmart 6500a Plus printer that is connected via USB to a less than 1 year old Dell XPS 8300 tower running Win 7 64bit Home Premium Edition. The print function worked fine but scans would halt mid-way through the scan and eventually the software would indicate that it had lost connection with the scanner.
After EXTENSIVE testing, I determined that the problem was with the Dell tower and NOT THE PRINTER. I hooked the printer up to a Dell Inspiron mni-tower running Vista and had NO PROBLEM scanning. I hooked the printer up to a Gateway laptop running Win 7 Pro and had NO PROBLEM scanning.
On a hunch, I inserted a POWERED USB hub in between the Dell XPS 8300 tower and the HP Photosmart 6500a Plus and was rewarded with a, first time ever on the XPS 8300, complete and flawless scan.
I surmise that the HP Photosmart 6500a Plus was not getting the required voltage from the USB on the Dell XPS 8300 tower and that was causing the scan to fail.
WOOHOO!
Been chasing this one for several months...

Mac: Officejet 6500 e710n wireless connectivity troubles

Printer: HP Officejet 6500 e710n-z
Mac OSX Lion 10.7.5
I've successfully been printing wirlessly with my Offiject 6500 e710n for over a year. Connectivity comes and goes but I've always been able to reconnect them by either rebooting the printer or reconnecting them via the IP address of the printer.
However it's no longer working. I've tried uninstalling the printer drivers and reinstalling and now the printer cannot be located wirelessly on the network at all (despite the fact the printer's wireless report says all connections fine). I've tried the following:
- manually add printer using the IPv4 address --> says device not found
- type printer's IP address into my web browser -->says failed to connect as the server is not responding
- connect via usb to printer --> recognises printer, sets up the wireless network, says disconnect and then it disappears again and says device not found
I'm starting to run out of ideas... Any suggestions to help me reconfigure/ re-install my printer so it works again would be greatly appreciated!
This question was solved.
View Solution.

Resolved the issue - disconnected power source to both router and printer for 60 seconds then restarted the devices and it seemed to fix things

Can Printer over network but can't scan over network with Officejet 6500 E710n

Got an odd problem... I can print all day via my wireless network, I can even ping my printer's IP with no issues.
I can't scan at all, it keeps giving me connection related error messages (Scanner Unreachable, etc). I checked the "Update IP Address" tool and the IP address was correct. So I figured I would install on a different computer.
I installed using the software from this website (I have never installed this HP printer on this computer, I always did eprinting from this computer), it worked perfectly, it found the printer almost instantly. Installation worked perfect with no issues, errors, etc.
Printed the test page perfectly but I still can't scan over the network, I tried both clicking on "HP Officejet 6500 E710n-z" and clicking on both "Scan a document or photo" and "Activate Scan to Computer" and also I get a connection error if I try the "HP Scan" software.
I ran the "HP Home Network Diagnostic Utility" but it can't find my printer (odd that it found it to install the software and I can print/ping it all day).
I also ran the "HP Scan Diagnostic Utility 4.2" and it DID find the printer... It also got past the "Connectivity" and "Device Manager" steps and put a check next to them.
It then failed on the "Windows (WIA) Scan" step. I skip it and it fails on the "HP Twian Scan" after giving me a connection related error message. It will not let me continue the test.
I have restarted both computers and printer multiple times. I am running Windows 7 on my laptop and Windows XP on my desktop.

I suggest uninstalling the full feature software from both PCs and re-installing and configuring the software on both.
Are you using the HP Solution center to scan? It is in Dutch, but the images are the same as what you should see in a correctly installed full feature software package.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

How do i change my setting for my fax on my hp officejet 6500 E710n-z

I cannot get a fax without being home to accept it
How do i change my setting for my fax on my hp officejet 6500 E710n-z, so that I can accept faxes no matter I am home or not please?
thank you
cookiez

Hi cookiesz219,
I found this in the user guide for HP Officejet E710n-z available here: http://h10032.www1.hp.com/ctg/Manual/c02519721.pdf
Could you try:
1. On the printer control panel, touch > Setup, then touch Fax Setup then Basic Fax Setup
2. Turn on Auto Answer
3. Set Rings to Answer to the number of rings.
I hope this helps.
I work for HP.

Is there HP software that will allow an Officejet 6500 E710n-z to work under OS X 10.9 Mavericks?

My Macbook's currently running OS X 10.8.5 Mtn. Lion. I've been hesitant to upgrade to Mavericks for fear of what it might break. I just saw the
posting by HP employee Vanricker, "Update - HP Scan application - Grayscale fix - OS X 10.9 Mavericks", at http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/Update-HP-Scan-application-Grayscale-fix-OS-X... But it doesn't list the Officejet 6500 E710n-z. It does, however, say it applies to the Officejet 6600 and 6700. I'd have posted my question as a reply to that posting, but in the 8 months since that was posted, there have been 10 requests for further help that were posted as replies, and not a single one of them was answered. So instead I'm submitting this as a brand new post in the hope that somebody knowledgeable at HP will notice my question.
Can the Officejet 6500 E710n-z work with OS X Mavericks? If so, do I need to download new software from HP? If yes, what's the URL for that software?

Yup, it will work with Mavericks. Here is how I recommend you proceed:
Uninstall the existing HP software using the 'scrubber' option:
Go to Applications/Hewlett Packard/ click on HP Uninstaller
Click on Continue
Highlight your device on the left pane
Press and hold Control + Alt + Cmd keys on the keyboard simultaneously while you click on Uninstall This IS the Scrubber Option, there is no button labeled "Scrubber"
There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
Click Continue and let it finish
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Now reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Do not install specific HP software for your printer. Scan from the printer using the Image Capture app in your Applications folder.
Click once on the scanner on the left side, then click on Show Details along the bottom. Along the right side you will see LOTS of options for scanning and saving.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet 6500 e710n Solution Center for Windows 8.1

I originally purchased my Officejet 6500 E710n and loaded it on my Windows XP computer, no problems. I recently purchased a new Windows 8.1 computer and wanted to use the above mentioned printer with it. First I tried to install it on my new 8.1 PC with the setup CD that came with the Officejet 6500. Install CD setup told me it doesn't support my new 8.1 PC. Then went to HP downloads and downloaded latest driver software with Ful Features that supports Windows 8.1. Software downloaded and installed on new 8.1 PC. However, I can only see the Full Featured Solution Center the very first tisme I open up the printer. The very first time I open it, it gives me all Full Feature options. Then after I close the printer and open it a second time, all I have is the Basic Print Feature with no Solution Center and no Full Features. The only way I can get it back up is to uninstall and reinstall driver, but it only works the very first time I open up the printer.
I'm not very computer literate, but I don't understand why it works right only the first time. I could sure use some input on solutions for this issue. Hopefully if there is a solution it's simple for me to fix.
Thanks.

As listed in my previous post, please clarify what behavior you experience once clicking the HP Officejet 6500 E710 icon to open the Printer Assistant.
Would you see any specific screen, any specific behavior or any specific error message?
May you see no responce at all once cliking the icon?
Please clarify accordingly, in order to resolve an issue it will help knowing its sympthoms..
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Officejet 6500 E710n Moved network problems

Hi, I previously posted on being unable to modify existing devices in windows 7. the post is here:
http://h30434.www3.hp.com/t5/Printer-Networking-and-Wireless/officejet-6500-E710n-Moved-network-how-...
The fix fixed the printer however now when we go to use the scanner with in the HP software it says device can not be found. It also used to give the option to scan when you double click on the device.
PC configuration has not changed and you can access the scan function through the web console. The only change there has been is the change in network address of PC's and printer.
Any help would be gratefully recieved!
Cheers
DT

Hi DT,
Thank you for posting,
As the IP address o fte printer has changed, you are experiencing this issue.
In oerder to resolve the issue, please click on Start and click on All Programs and Click on HP. Under HP you will find the printer Folder, click on that and click on Update IP address and enter the new IP address of the printer and follow the on screen instructions.
This should resolve the issue.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

I installed a HP Officejet 6500 E710n-z (Network) printer but Firefox won't let me print to it: unknown error.

When I attempt to print or print preview I get the following message "An unknown error occurred while printing."

If the printer is connected USB to the Windows 7 machine, what you can do is share it to the network (assuming the XP computer is also connected to the same network). This way the XP machine can see the printer on the Windows 7 computer and install it. The only drawback is that the Windows 7 computer will need to be powered on for the XP computer to be able to see and print to it. I have linked a third party site below for instructions on how to do this.
http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

Cannot print to HP Officejet Pro iPad can't find printer?

AirPrint working well from my iMac but my iPad can't find it! ( even when I am next to it!)

Which OfficeJet Pro printer is this? What is the specific model?

Officejet 6500 e710n-z cannot connect to new iMac Mavericks 10.9.5

I"ve had the Officejet al in one for a year or more now and it has worked fine connecting well to my old Macbookair (10.5.8) with few problems printing wirelessly. Since getting a brand new Imac with spanking new software I cannot connect. There seems to be no printer drivers in the imac so I downloaded the full HP suite. Still using
system prefs>
printers and scanners>
add printer
nothing appears. Not recognised. At all. Updated OS. REbooted printer. Reconnected to network router (BT Home hub5) form scratch. Only recognised when I attached it to USB, but as soon as I unplugged it was 'offline' despite both imac and OJ being connected to same network router. Can you help...? Your helppages simply direct me to go through the steps referred to above ie how to 'add' a new printer in the OS system prefs (which I can't as it simply does not show up unless connected by wire, which defeats the object...).
Thanks
Trevor P

Hi @trevorpick , and welcome to the HP Forums!
I see you're running into printing issues. I would like to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend readding the printer via OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Once it is readded to your system, I would recommend this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet 6500 E710n-z not printing black ink

I have the OfficeJet printer, recently (4 months) got new carttridges, color and black&white. A couple of weeks ago it began to NOT print black.
I tried cleaning the head through the console.
I have the latest software.
I used the link below and thoroughly cleaned the printhead Using link below for specific directions) , thoroughly dryiong it out and no luck.
http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/HP-6500-Office-jet-E709a-Black-pri...
I then purchased a brand new print head and it did not fix the problem. Any suggestions on what I can do now? Please direct me to a place for a solution. Thank you.
Todd

Hello,
To my understanding, you have tried all the possible steps to resolve the issue.
Printer need to be serviced.
Please call HP Tech Support for further assistance, you might be provided with a Trade in Option.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet 6500 E710n-z

Have scanned, copied & printed on machine for a couple of years but last night in heavy rain, found that water dripped from the ceiling onto the top of the cabinet where the printer sits. No water seemed to have gotten into the printer but the color display on the front control panel is now only a light - the icons for scan, copy, etc are not showing and the only 2 icons showing on the sides of the display were "back" & "help"; but, when I turned off, unplugged and restarted the printed - I now have only the light showing on the display with no icons showing to the left or right of the display.
The printer works fine but without icons to touch on the display window, I cannont scan or copy.
How can I retrieve the display as it should be? Can anyone please help?
This question was solved.
View Solution.

Hello,
Please click HERE to access the steps that should resolve the issue .
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 6500 e710n

Can I e-print from a phone or tablet to my print when it is hard wired to my computer and the printer is connected to my network.

Hi,
You may print from mobile phones through the local network, either via AirPrint (Apple iOS devices) or via the HP ePrint app for Android or Symbian devices.
For more detailed instructions please clarify your mobile device type and operating system.
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Can I use a USB drive to install windows 7 on my Macbook Pro?

I currently have the Windows 7 iso on a usb flash drive. I am running bootcamp 4.0.3, and there is no option to create a windows 7 install disk via usb drive. Also I cannot download the Windows support software. Is there a direct download to the drivers, or another version of bootcamp that would allow me to install via usb, like the MBA? Or is there a way to work around this problem? I don't have access to any writable CD/DVDs so the usb drive is really my only option currently.

Copy the ISO to your disk and try using that to write the ISO to (another) USB device.
Instructions for the Air: https://support.apple.com/kb/HT4407
download a free iso burning program for Mac (we used SimplyBurns Mac). That program runs you through the necessary steps to properly burn the iso file you need. After doing so, Bootcamp recognized the installation file and everything worked as it should.
https://discussions.apple.com/thread/3410900?start=45&tstart=0
http://simplyburns.en.softonic.com/mac
If for some reason you downloaded Windows from Microsoft instead of buying a package with a disc, you need to download the ISO version and burn it to a DVD. See this article on downloading the ISO: http://www.mydigitallife.info/windows-7-iso-x86-and-x64-official-direct-download -links-ultimate-professional-and-home-premium/ (Make sure you choose the ISO that matches the version you bought).
Here's instructions on burning an ISO with Disk Utility: http://lifehacker.com/251758/mac-tip--how-to-burn-an-iso-or-dmg-file-to-disc And this thread on burning a Windows DVD in OSX: https://discussions.apple.com/thread/2039118?start=0&tstart=0 (Summary: you can use Disk Utility to burn the ISO, but choose a slow burn speed)

HP Officejet 6500 E710n-z is USB to desktop running Windows 7. I am XP Pro can"t find printer

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