HP Officejet 6500 Installing Problems Windows 7

Hello,
When I triy to install the HP Officejet 6500 on my Windows & desktop, I get a error that setting up te printer failed.
This happens after I select the printer (wired) en select the printer that is found from the list. After that he try's to install it. After 10 seconds I get the Error. I can only select TRY AGAIN or NEXT to install Software. When I pressed Next, he installs the Printer and places an shortcut on my Desktop called "Add Printer". When I use this, I do the same steps as Above, but still I get the same error.
Can anybody help? Already disabled the firewall.

OK, make sure that all your firewalls are disabled for the installation process (Windows and your security system's).
If you just cannot get it to work still, do an L3 uninstall. Look for \util\ccc\uninstall_l3.bat on your printer's install CD and run it. This will strip the software from your system very thoroughly. Then install the software from here.
EDIT by Katie_H (4/1/11): Fixed broken link
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Similar Messages

HP officejet 6500 drivers for windows phone

IHello,
I have officejet 6500 with ethernet card. I use with wireless. I have Nokia 1020, Win8.1 mobil phone. I want print text on my phone. I installed HP Aio Remote Beta program. Aio found my printer but it said that this printer isn't supported. How can I print my text using my mobil phone on the officejet 6500? Is there any driver for mobil phone or any different program? or is that an upgrade for Aio (it must include my printer's driver ofcourse)
Thanks...

Hi,
I afraid the printer is not compatible with Windows Phone.
Only the models listed within the "What printers support printing features for the HP AiO Remote app for Windows 8 Phones?" below can be used for printing from Windows 8 Phone devices:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c04387822#N573
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Print driver for hp officejet 6500 unavailable with Windows 8.1

I have an Asus laptop running Windows 8.1. Every few days I can not print on our Officejet 6500 e709n. The message says the print driver is unavailable. I must then uninstall and reinstall the print driver. We have a Dell laptop running Windows 7 and a Macbook also connected wirelessly that we have no problems with this issue. How do I correct the issue so I do not have to uninstall/reinstall every few days?
Thanks.

Hi,
Where do you install from ? Please try the following driver (dated Aug-28-2014):
http://ftp.hp.com/pub/softlib/software12/COL31304/mp-110035-2/OJ_AIO_6500_E709_Full_Win_WW_140_408-4...
Regards.
BH
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HP officejet 6500 E709n problem with scanner

Hi
I buy HP officejet 6500 E709n i have problem with scanner when printer work wireless (when work USB or cable RJ45 it's ok). When I try scanning windows give me problem "4,[2,7,80040007),(3,7,0)]", I change drivers and still not working. I have Vista and router D'link Di-524. Please help

Hi
I am having problem scaning from printer to desk top.Please help me

Officejet 6500 network problems

Can anyone tell me why my new officejet 6500E709N recognizes my home network name but will not recognize my wep key when I enter it?

How long is your WEP key? Does the key only contain numbers and the letters A through F?
Also, do you know if your wireless-router's WEP index is set to 1? From the front panel wireless setup wizard, the Officejet 6500 only supports WEP index 1.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Officejet 6500 printing problem

I recently purchased this printer and it is connected onto my network with an ethernet cable. I have installed the full fat version of the HP software onto my computer, but the slimline version onto other machines. It prints perfectly well from all connected computers to standard A4 paper, but anything out of the ordinary, like an envelope or a sticky label causes problems.
Using my own computer, again connected by cable to the network, and running Windows 7 Professional and Office 2007, when trying to print a standard 110 x 220mm envelope, the printer starts the process, takes in the envelope and spits it out again unprinted, says it's printing and then gives a paper mismatch error message. Another computer connected by cable to the network and using Office 2007 but running XP Home performs in the same way.
I have spoken at length to HP support, and they say I have to change paper settings from within the HP driver. For a start there are nowhere near the same number of products listed in the driver settings as there are in Word, (no labels at all as far as I can see), but I have never had to change these settings using the driver with other printers, including the HP Officejet G85 this printer replaced. Everything is usually controlled from Word or whatever application you is using.
Is this behaviour a function of being connected direct to a network and would it perform normally if connected by USB, or could there be a fault? Any ideas gratefully received.

I have the same issue with my (2 month old) 6500A. The work around seems to be setting the preferences to "draft" each time....and it works. I can't seem to reset.

Officejet 6500 Wireless Problems

Like everyone else I would receive on a whim that error message that solution center could not find the printer. So I would delete all the Hp printers under devices and printers and then go to start->hp->-officejet...->add device and go through the process of adding the device. I guess there was a limit to how many times I could do it because I started to get the page asking me if the wireless printer was on the network and when I manually typed the IP address it still didn't find it. So I have uninstalled, reset the router, rebooted, double clicked that l3 uninstall a bunch of times, checked my router settings checked my printer settings on the printer itself and via internet page and still no joy. I have also reset the printer to factory defaults. I have downloaded hp scan doctor and it can test, print scan all day long but when i run oj6500ve709_full_14.exe I can't install the printer.
So even though I have had the problem of solution center not wanting to work I thought maybe its something I done recently. I recently changed my router settings to wpa2 and enabled mac authroization. Could it be that HP doesn't like that? Should I have setup an adhoc vs infrastructure for communications mode????? Also to add, the oj6500ve709_full_14.exe doesnt see the printer even when its plugged in via USB. I did notice a faster install when I disabled Norton firewall but no joy otherwise.
Some help would be greatly appreciated as I am in college and have to do alot of write outs and then submit then online and my teacher is starting to get upset with my horrible cellphone pictures vs the scanned pdf I used to be able to do.
Thanks!

Oh I forgot to add that my OS is Win7 64 bit

Reinstallation printer driver- Wizard stalls - HP officejet 6500 709n and Windows 7

After windows 7 auto update of my driver, printer offline became its status. I uninstalled the driver, downloaded a new one and ran installation wizard. System checked, system prepartion were successful, but configurate product is stalled on 2/9 with printer not responding message. Any ideas about how I might proceed?

Hello supernumerary, and wecome to the HP Forums!
I see you are running into issues with your install. I would like to assist with that today.
First thing I would suggest would be to stop the installation. Once it has been stopped, I would recommend uninstalling any residual software that was put in during the failed install. I am including a document on Uninstalling the Printer Software in case you run into any issues.
Once the printer is uninstalled, I would recommend following through this document on Wireless printing center Troubleshooting Issues to ensure the printer wireless functions are still connected.
Once the printer is verified to be online, and the old software is completely removed, I would suggest restarting the computer and reinstalling the software using the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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I originally loaded the iPlanet webserver before I understood that Tomcat was included In the Sun-One (Forte) 3.0. Now unfortunately, when I try to reload Forte, it's still looking for the iPlanet directory, and Tomcat is not started automatically. I am new to Java,. Perhaps the iPlanet web-server is the way to go but it's enormous ! Are there registry keys or files I need to delete, so I can start over from clean ?
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Try NetBeans (www.netbeans.org), it's the natural evolution of the (now) old Forte for Java 3.0 version.
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ACR 5.4 Install problems Windows/vista

Need the 5.4 update for Camera Raw. Have tried the download page and unzipped etc. When i run the setup.exe i get first grey window and click next, second window says adobe bridge running, close it to continue when nothing else is open, driving me nuts.
Have tried the download from help menu bit in CS4 help/updates etc gets halfway thru and unable to complete, comes up with little window and three options, ie close other programs retry etc....
Help please!

Thanks for that jeff and the email response. Sorted it out shortly after post but had to go out in a hurry. All i had running at a quick glance was the two little grey boxes after clicking the unzipped update(cant remember actuall filename setup.exe?) .exe file, ended up going into task manager and clicking end process for bridge even tho you couldnt see it on screen. Thought i had already tried it tho!
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Stotpping eprint on HP Officejet 6500 E710-z windows 7 64bit

Every day my printer is printing msnbc.com TOP STORIES. How do I stop this? I don't even remember setting it up to eprint anything.
This question was solved.
View Solution.

OlGrayMare,
Follow these steps in the order presented to cancel and remove a Scheduled Delivery Print App.
Important : You must cancel the Scheduled Delivery Print App in ePrintCenter before removing the App. If you do not cancel the App first, scheduled jobs continue to print, even if the App is removed.
Step one: Cancel the Scheduled Delivery Print App
Log into your ePrintCenter account at HP ePrintCenter .
Click the Apps tab, and then click the tab for your HP product.
Click the App that you want to remove, and then click Setup .
Click Update Settings , and then click Cancel scheduled delivery .
Click Cancel Subscription .
The Scheduled Delivery Print App’s icon is still listed on your HP product's control panel display, but the scheduled deliveries are actually canceled. This allows you to access the Scheduled Delivery Print App at any time. To remove the Scheduled Delivery Print App completely, continue to the next step.
Step two: Remove the Scheduled Delivery Print App completely
Follow these steps to completely remove the Scheduled Delivery Print App. Removing the Scheduled Delivery Print App makes sure that it does not display in ePrintCenter or on the HP product control panel.
Log into your ePrintCenter account at HP ePrintCenter .
Click the Apps tab, and then click the tab for your HP product.
Click the App that you want to remove, and then click Remove .
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

HP OfficeJet 6500 E709a: cannot scan from Windows 8.1; uninstall crashes at step 8 of 10

When I try to scan from Windows 8.1, launched from the HP Solution Center, it fails before giving me a preview, saying:
Scanning error
4,[(2,22,80040001),(3,22,0)]
When I run the HP Print and Scan Doctor and select "Fix Scan", it fails on the first check, saying it failed to find the driver. The text field that gets uploaded to HP includes the string "hpbxpsrender.dll: Not Found".
I tried uninstalling, using uninstall.bat in the "OJ_AIO_6500_E709_EntScruber_140" (HP OfficeJet Enterprise 14.0), which I downloaded from HP.com. It gets to step 8 of 10 ("removing unnecessary components..."); then it hangs and Windows 8.1 says "HP Installer Uninstaller has stopped working" and kills it.
I have tried running uninstaller in regular mode, in regular mode with my anti-virus / firewall (Kaspersky) paused (disabled), and in Safe Mode with Networking. Same result every time.
I have run the Installer without error. I can view the HP OJ status web page in my browser (http://192.168.1.5) from both computers.
I don't remember if scanning has ever worked on this computer. Scanning works on another computer (Windows XP). Both computers are wired (Ethernet) to the same network switch as the HP OJ.

Hi DonaldPayne,
Welcome back to the HP Support Forums! I see you are not able to scan to your HP Officejet 6500 with your computer running the Windows 8.1 Operating system. You have tried to uninstall the software but get an error message. I see you have done ALOT of troubleshooting already, thank you for that, this allows me to see what has failed for you.
I would like you to continue here and complete the steps listed below:
1. Press the Windows key + R on the keyboard to bring up the run menu.
2. Type %programfiles% in the run field and click OK.
3. Delete any HP/Hewlett Packard folders.
4. Press the Windows key + R on the keyboard to bring up the run menu.
5. Type %programfiles(x86)% in the run field, and click OK. This is for 64 bit systems only.
6. Delete any HP/Hewlett Packard folders.
7. Press the Windows key + R on the keyboard to bring up the run menu.
8. Type %appdata% in the run field, and click OK.
9. Delete any HP/Hewlett Packard folders.
10. Press the Windows key + R on the keyboard to bring up the run menu.
11. Type %programdata% in the run field. 
12. Delete any HP/Hewlett Packard folders.
13. Press the Windows key + R on the keyboard to bring up the run menu.
14. Type regedit in the run field.
15. Delete any HP/Hewlett Packard folders or keys that you find. (backup the reg file b4)
16. Run Disk cleanup from Administrative Tools
17. Now run the HP Printer Install Wizard for Windows it was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
18. If you run into any problems after installing using the PIW, now we can re run the HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
I will watch for your reply, please make note of anything that you run into as well as what the PSDR finds.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP OfficeJet 6500 (E709a) network problems

Hello. I have a new HP OfficeJet 6500 (E709a) Its all in one. I am trying to use it through a network in my home.
It is already working for 1 computer, a wireless laptop BUT not for me, a ethernet wired desktop.
PC: Windows 7 64 bit
Laptop: Windos Vista (dont know if 32 or 64) Using the printer succesfully wireless.
Well the problem is when trying to scan the printer or computer won't detect each other BUT I can print from my pc to the printer.
I installed it through the PC Add a Printer because everytime I tried it with the program downloaded from HP it wouldnt detect, EVER my connected and already tested printer. I can access the printers webpage, the 0.0.0.0.0 something page. I even tried the advanced installing way, manually typing the address the printer has but it would still not work.
I installed everything by selecting I would wire my printer later but to continue the installation I must find a way for it to detect my pc or the otherway around.
This question was solved.
View Solution.

Yes, plug the printer into your router with an Ethernet cable the run the Add Device in the Hewlett-Packard folder (Start > All Programs).
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I am employed by HP

Windows 8 does not recognize drivers for HP Officejet 6500 E709a Series

I have downloaded drivers for windows 8 for my HP Officejet 6500 E709a Series printer, but the windows 8 system does not recognoze them.

Hi,
What is the error message ? Where do you download from ? the following file or a different file ?
http://ftp.hp.com/pub/softlib/software12/COL31304/mp-110035-1/OJ_AIO_6500_E709_Full_Win_WW_140_408.e...
Please download the above file then install again.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

HP 6500 Uninstall/Install Problems

Well,
I've toiled for 4 hours trying to re-install my hp 6500 that suddenly stopped working from my desktop (wired tcp). I ended up downloading the CD and running it but alas it fails every time. Usually when it tries to "discover" the network it hangs at 66%. I've read reccomendations to do a complete uninstall but no instructions are provided for working from the downloaded software (vice CD). I can still print from wireless laptops but not my desktop. My last action was to try to install it via usb but that crapped out somewhere as well. Any assistance would be most appreciated.
MDR

Hi dogtired,
Welcome to the HP Support Forums! I see your HP Officejet 6500 stopped printing from your computer. You tried uninstalling and reinstalling the software but everytime you attempt the installations it stalls at 66%, usually when it is trying to discover the network. I would love to get you back up and printing but require a little more information:
1. What is the Exact model of HP 6500 Printer you are using (as there a few in the 6500 series)?
2. What is your current Operating system, Windows or Mac and which version?
3. How do you want the printer connected, USB or Wireless?
4. Have you tried using the software download instead of the CD?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if the PSDR helps with the install, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet 6500 Installing Problems Windows 7

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