HP Officejet 6500, Windows XP and 7, wireless LAN security code is not accepted

The security code of my wireless LAN is not accepted by the HP6500A. According to the diagnostic software of HP a code consisting of more than 50 characters is required (the total number of characters can not be identified because the code isgoing on out of the window). The security code of the route consists of 12 characters. Resetting the printer is not solving the problem.
This problem was identified after rinstalling the software after problems with printing: connection with the printer was identified; message: "busy with printing", but no printing result at all.

Security codes can be in ASCII or HEX. I'm guessing that the diagnostics is reporting HEX and the printer entry is in ASCII.
You can try running the diagnostics SW on the Windows 7 computer. It might return the key in ASCII.
A good option is to get the password from somewhere other than the diagnostics. Maybe you stored it somewhere or wrote it down? Once you get it try to enter from the front panel.
Can I get a little information from you?
What router brand model?
What security mode are you using (WEP, WPA, WPA2)?
Which model of the 6500 do you have (6500 or 6500a)?
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

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http://stevejenkins.com/blog/2010/01/using-the-local-default-gateway-with-a-wind ows-vpn-connection/
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OfficeJet 6500 E709N Series ~ Cannot Print Wirelessly....

TRIED EVERYTHING~
Here it goes: We have a Mac running OSx 10.5.7 and PC with Windows XP, and A Laptop with windows XP. Our Wireless Router is a Lnksis 3-G wireless.
I purchased the HPOJ-6500-e709n yesterday and have setting it up all night. Tried this on the mac.
At first how I had everything connected.Ethernet Cable to the router, and usb to the printer. Set up went through all phases including fax. Was able to print fine. I was never prompted to disconnect the cables but directions included state you must test the wireless connection. I did and the printer did nothing. I reconnected the ethernet cable and was able to print what was in the que. However not wirelessly as I tried this several times.
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I loaded it each time with the correct driver and did all I can to allow it on all ports. The only thing that I can think of at this juncture is that we have a house system that apparently is running on here that I do not administrate. It really has nothing to do with it but I changed the URLs to start managing at 0.100+ as the rep wanted 1-100 to be used by there system so we are running it at 192.168. 0.101...
What should I do?
This question was solved.
View Solution.

OK, there may be something else going on, but try this:
Remove the Ethernet and USB cables
Make sure the radio is on (may not hurt to reboot the router and printer, too)
Delete and add the printer under the Default tab - the one marked with Bonjour
Reboot the computer and try to print.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet 6500 wakes up and don't go to sleep again

I have an Officejet 6500 E710a-f on my office, and it's connected by LAN to the router.
My PC is connected by LAN to the router.
My laptop is connected by WIRELESS to the router.
During day time, everything works like a charm. Sometimes the printer goes to sleep, wakes up when printing or receiving faxes, etc.
At the end of the day, I turn off PC and laptop and go home. The router stays ON.
When I arrive in the morning, the printer is awake...
No faxes received, no pcs turned on...
Already flashed last firmware, can't think of anything else.
Any ideas?

You have an option to turn off sleep mode.
Press set up(wrench icon) on printer front panel, go to preferences (5) ,then go to energy save mode to turn it off.
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Although I am working on behalf of HP, I am speaking for myself and not for HP.
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HP Officejet 6500, Windows XP and 7, wireless LAN security code is not accepted

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