HP Officejet 6500 won't print in black

I noticed that my black ink started to streak so I replaced the black ink cartridge, cleaned printheads, and completed an alignment page. All the colors showed on the test pages, except black, and the black characters that did show up were incomplete and streaked. I tried printing in black and white, and the pages shoot out of the printer blank. I've exhausted all the trouble shooting on HP and have had no luck. Any ideas about what else I can try?
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There are 5 different versions of the Officejet 6500. I went with a basic model (E710a) to supply a troubleshooting quality document for poor printer output. This link will give troubleshooting steps to try and resolve the issue it lists some that you have mentioned doing but there are steps that listed that were not mentioned in the above post.
If still having the problem, I would do a manual cleaning of the contacts on the printhead and on the print cartridges to ensure that build up is not an issue. Pages 117-121 of the user manual outline the print head cleaning process. Page 234 in the manual gives instructions to clean the contacts on the cartridges too. I hope that this helps
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Officejet 6500 won't print black

Hi,
I have an Officejet 6500 AIO that will print any color besides black. We've already replaced the black toner cartridge, ran an alignment (which failed), and did 1st and 2nd level printhead cleaning, all with no improvement. I've been looking online and HP doesn't even sell replacement printheads anymore for this model, and the ones I could find from other vendors cost half the price of a new printer.
Anything else I can try before calling it quits and replacing the whole unit?
Thanks,
Dave
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The document here has troubleshooting steps that may help resolve black not printing on your Officejet 6500. Be sure to check the vents. If the above does not resolve the problem the post here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 6500 won't print black after power outages

We experienced a series of power outages last night. Now the black won't print at all. The print cartridge is fairly new, about a month old, scarcely used. All the color cartridges will print.
I've tried cleaning the print heads and running the alignment tests, but nothing can produce any black ink. For a pure text page with just black lettering and nothing else, the printer goes through the motions but nothing is printed.
I have a feeling that the power outages tripped it up somehow. Is there a way to undo this?
thanks in advance

@Kenteeple and @oli22 If you make a copy, will that print black?
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6500 won't print in black

My printer says it is out of all of my color inks, but it is actually the black ink cartridge which is new and genuine hp which is not being used. I have been using the printer for about a month, printing in black just fine. Now even when I select "use black ink cartridge only", it prints in yellow.

There are 5 different versions of the Officejet 6500. I went with a basic model (E710a) to supply a troubleshooting quality document for poor printer output. This link will give troubleshooting steps to try and resolve the issue it lists some that you have mentioned doing but there are steps that listed that were not mentioned in the above post.
If still having the problem, I would do a manual cleaning of the contacts on the printhead and on the print cartridges to ensure that build up is not an issue. Pages 117-121 of the user manual outline the print head cleaning process. Page 234 in the manual gives instructions to clean the contacts on the cartridges too. I hope that this helps
I am a former employee of HP...
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HP Officejet J4580 won't print in black

I have an Officejet J4580 that won't print black. I bought it a few months ago (when Circuit City started their going out of business sale) and it worked fine when I installed it, then I turned it off and it sat until recently. Now, everything else works fine but black won't print.
It says that there is ink in the black cartridge, and I have tried aligning cartridges and cleaning them, with no luck. It is an original HP cartridge, not refilled, reused or by another vendor.
Any suggestions would be appreciated; I would hate to have to buy another cartridge after using this one only during installation and installation test pages!
Dan

Printer is junk. This is 2nd cartridge that I used and I ended with not a single black letter printed on paper. I am seling mine with new cartridge for 1/5 price locally in Serbia so if you are there email me if you want it.
I think I am done with HP. this one is chinese build quality and is worth nothing.

Officejet 6500 won't print when Laptop is on the network.

We have a HP Officejet 6500 that connects to a laptop vis USB plug. It worked fine for a few weeks, but now anytime the laptop is connected to the office network by ethernet is will not print. Once you unplug the network cable from the laptop it prints fine. The laptop is running windows 7 and we installed the printer using the Windows 7 drivers from here. Please help!

This doesn't make sense. The printer is exhibiting behavior noticed when a network printer is connected to a laptop while the laptop is connected to a VPN. But in this case, neither the printer is connected on a network, not is the laptop connected to a VPN per se.
Are you sure all the latest drivers for your laptop have been installed? That's pretty much the only thing I can think of right now.
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Officejet 6100 Won't Print in Black

I have a problem with the Officejet 6100 eprinter. When I looked at the printer, the power light and resume light were both blinking. I checked for any jams in the printer. Nothing. I took out the cartridges and put them back in. Nothing. I took out the cartridges again and I put them back in one at a time. I discovered that the problem was with the black cartridge. I put in the NEW black cartridge and it cleared the problem. Righ?
WRONG. Now the printer doesn't want to print in black. All colors and brand new. Black is brand new. I can't get this printer to print in black. I played, played, and played with this printer. YES, I ran a print alignment and I ran through 2 cycles of cleaning. NOTHING.
How do I fix this problem?

Hi jkbmjp,
Thank you for being a member of the HP Support forums. I see that your Officejet 6100 has the power and resume lights blinking.
I have included the Blinking Lights document for you. It will walk you through the trouble shooting steps required depending on the combination of lights that are blinking, solid or off. I have also included the Troubleshooting Print Quality Issues document with the steps when the printer is not printing one of the colors.
Regards,
Happytohelp01
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HP Officejet 6600 won't print in black and white

So I have a HP Officejet 6600 which recently ran out of it's magenta cartridge. I knew I wouldn't be able to print in color, but when I went to the printer and set preferences to print black only it still tells me I need to replace the magenta cartridge before I can resume printing. This is extremely annoying because I start school monday and have syllabi and things I need to print out. Please don't tell me to order or go out and buy a magenta cartridge. I just need to know how to get this specific printer to work using only black ink when the color cartidges are depleted.

There are a few reasons color ink is used, even when printing black only: Some ink is used to keep the nozzles from drying out. When printing (even black only) the color printhead, attached to the same structure as the black printhead, is waving around in the air and the nozzles would clog if there were no servicing.When automatic duplex printing the front page typically has a thin underprint of color ink under the black to "set" the black ink. It is not intuitive, but this causes the black ink to dry faster, reducing the chances of smearing the ink as the page is pulled back into the printer to print the back side.Graphics are typically printed with a mixture of color ink rather than black. The color droplets are much smaller than the black droplets. The composite black (made from colors) gives visibly better grayscale graphics results. (For some drivers there is an option for printing in grayscale as "black ink only" or "High quality grayscale".) Printing in "Best" quality typically underprints balck with color to give a darker black.The pigmented black ink is not compatible with photo apper. If photo paper is detected or selected in the driver the printer will mix color ink to make black.Depending on the driver the option for "black ink only" may not be available when color ink will be needed, for example in the duplex printing case. See the document here for information on how ink is used in the printing process. In the language of that document the Officejet 6600 is an IIC printer. If you want a printer that can print with no color ink at all I would suggest something like a monochrome Laserjet, or an IPH printer such as the Deskjet 6980 or Officejet 8040a that would allow printing with the color cartridge removed compeltely.

Help-HP Officejet 6500-Won't print Black text

Well, I have tried all of the suggestions on this site. My black ink gradually started fading out, so I assumed I needed a new cartridge, but that wouldn't print either, so I put back the old cartridge, which my computer said is half full. I tried resetting the printer 2 or 3 times, tried disconnecting it with the printer both off and on at the time of disconnect, tried realigning twice, tried cleaning the vent hole on the cartridge (which doesn't look like there's even an opening, but it was working before, so it must be like that), and removing the cartridge holder and washing it in the sink. It still does not work. This printer is about 3 or 4 years old. It has worked fine, but it's annoying, because every time you turn it on, it goes through this major resetting process, and it does that after about three or for print jobs, and you have to wait for it to finish. We never could figure out how to set up the fax machine. Does anybody have any other ideas about how to get the black ink to work? I'm using up all my colored ink printing out these test pages!
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It sounds like you have already done quite a bit of troubleshooting for this issue. It sounds like the next step in troubleshooting is to test replacing the printhead. However, before going that route try looking at the troubleshooting document that I will link below.
Troubleshooting Print Quality Issues
* With the printer being 3-4 years old I would say the printer is most likely out of warranty. In this case, one would have to purchase the printhead to test if this resolves the issue. The printhead can be purchase from the HP Parts Store using the part number CN643a. It currently sells for around $70 usd.
With the price of the printhead, I would advise looking into a new printer. The reason being that one could find a new printer for not much more than this and it would come with a full factory warranty.
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6500 All in One - Won't print in black, no error message

Twice now I've returned a black cartridge to Staples, thinking there was something wrong with it because the printer would print fine for the first 20-40 copies, then just stop. When it happened a third time, I started thinking maybe it's not the ink cartridges. The printer just won't print in black. I can change the font color to blue and all's well. When I try to print something in black, the printer ACTS like it's printing but nothing shows up except any color items. The diagnostics don't show any problem, the printer has no error message, even shows the ink cartridge full (which it is) ... but it just won't print in black.
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Try soaking the printheads as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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How do I print from an iPad 3 Generation to an Officejet 6500 wireless E709n printer

I am a new iPad user and I have a 3rd Generation iPad and want to print to an Officejet 6500 wireless E709n printer but the iPad does not recognize the printer when I try to print or visa-versa. I am using a Ubee Modem/Router and don't know what to do. What do I have to do or what do I have to download to make the iPad and HP Printer print.

tpgarden wrote:
.... No AirPrint Printers Found. And it won't Print
Hi,
Your printer is not in the list therefore no AirPrint available. Your printer does not support ePrint therefore you can use Home & Biz apps. Have you downloaded apps to your iPad yet ? If yes, please try:
Pressing the iPad home button two times (a list of currently running apps should appear at the bottom of the screen).
Press and hold the HP ePrint Home & Biz app until it starts to move around.
Press the red 'X' on the app to end its process.
Press the iPad home button.
Regards.
BH
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HP officejet 6600 won't print

HP officejet 6600 won't resume. Msg says "paused" but cant get it to resume. I've shut it down and replugged both the computer to which it is attached by wire, and stop/started the computer. No luck. Ideas?

It won't print in black and white and HP WILL NOT ANSWER any of these requests because it's their way of stealing you money without really telling you they are. Imagine that???

How do I print #12 envelopes with HP Officejet 6500 E709n Series printer?

When I try to print 4.75" x 11" (#12 envelopes) on my HP Officejet 6500 E709n Series printer, it gives an error msg. and will not print. Is there a work around for this, or do I have to use #10 size and make it do?
Win XP pro, MS word.

You could try creating 'paper' the size of the #12 envelope, and try that possibly.
007OHMSS
I was a support engineer for HP.
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Problems printing from Google Chrome browser using my HP Officejet 6500 E709n Series printer

Dear Sir or Madam:
I am using Microsoft Windows XP Home Edition Version 2002 Service Pack 3 desktop computer.
I have a HP Officejet 6500 E709n Series printer.
I am encountering some problems printing from my Google Chrome browser in my Outlook.com account because when I try to change some settings in the print dialog interface the printout comes out incorrectly.
Below are the 2 snapshots of the print dialog interface of Google Chrome browser before printing an email message from my Outlook.com account.
Are there any software updates to correct this problem?
Please reply back soon.
Thanks.
Sincerely,
Etow

Welcome to the forums Etow,
I saw your post about the issue you are having with printing from Google Chrome. Have you tried disabling your pop up blocker to see if that will help? Also see this guide about Printing with Chrome.
If the above does not help, try using Firefox or Internet Explorer to print.
Have a great Friday
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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HP Officejet 6500 won't print in black

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