HP OfficeJet 6500A all in one Printer . No European size envelopes apart from C6 on the printer.

We have the OfficeJet 6500A All In One Printer. It is on a network to two computers one using Windows Vista and the other Windows7.
It seems strange that the only size of envelope for the European Market is a C6. There is no facility for customising a DL or C5 which are the other two popular sizes of envelopes. We cannot customize from either computer. We have tried altering the specifications of other envelopes listed for the printer but to no avail. Has anyone got a solution to this problem or are we going to have to wait for HP to upgrade the printer programme. Word Perfect Office X4 is the word procesing programme in use plus a basic Microsft Word that is OEM.

Hi jspin3,
I'd like to help. For now, I would hold off on the uninstall and reinstall. Can you answer some questions?
Is the printer connected by USB, Ethernet or wireless?
Do you get any error messages?
Does a blank page come out or do no pages come out when you try to print from the computer?
If you put a document face down on the scanner glass, are you able to make a photocopy?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? Click Here
If you print a Self Test Report, do all of the colors print?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

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That happens when the printer driver sends binary when ASCII or something else is expected. It ususally means the driver is goofed up.
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Hi,
HP do not provide any USB connection solution for iOS.
As Active Print is a 3rd party application which provide this functionality, i believe you may find a better help within Active Print support as they more familier with their application requirement and functionality:
http://www.activeprint.net/support/
Regards,
Shlomi
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My iPad does not recognize my printer (HP officejet 5510 All-in-One). What can I do?

My iPad does not recognize my printer (HP officejet 5510 All-in-One). What can I do?

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HP Web Connected Printers and Supported Cloud Services
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HP OFFICEJET J4580 ALL IN ONE PRINTER

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Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
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HP Officejet 7410 All-in-One no longer 'automatically' print double sided

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Hello Toosweet
In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
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HP Officejet J4680 All-in-One printer is ghosted and renamed "HP Officejet J4680 Series (Copy 1)?

Printer Model, Notebook or Desktop Model Number: HP Officejet J4680 All-in-One Printer
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Error messages: None
Recent hardware or software changes made to the system: None
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Connection Method: Wireless
Diagnostic Summary
Troubleshooting performed: Yes
First Wireless Network Report:
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Signal Strength: Excellent
Other networks detected matching your network name (SSID): No
Configuration Summary
Network Name: Correct
IP Address: Correct
Config Source: DHCP
Communication Mode: Infrastructure
Authentication Type: WPA-PSK
Encryption: Automatic (AES or TKIP)
Second Wireless Network Report:
Network Name: Was different
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BH
Thanks for responding. What I did today was hard wire the printer to computer. then was able to get my original printer icon back and it was set as the default printer. I deleted the other icons, they were ghosted and I didn't what to use them. the one was a online printer going back to HP. Now I have to got my son to fix the remaining problem I have, with my messing around I somehow change the Network Name on the printer. He is a computer eng working on high tech cameras and also is the administrator of my machine. He has me locked out of administrative rights and for good reason, I wrecked a couple computers and when he built this one for me that was the rule. There is a little info that I don't have to finalize the last step in changing the Network Name back. I have run the printer from the printer control panel and it did find the correct Network and Network Name but is seemed like that is far as I could go. So I'm not that far from completing this project.
LH

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This question was solved.
View Solution.

Hi,
Here are a couple of things to try. I would first start with downloading and running the Print Diagnostic Utility. IF this doesn't clear it up, then try the document on Problems printing from the internet.
Print Diagnostic Utility
Problems Printing from the Internet
See if either of these help.
Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
I am employed by HP

HP Officejet 4630 all-in-one printer Cancels Print in Middle of Job

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Thanks
This question was solved.
View Solution.

This is how I fixed it:
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Then go to control panel and click on "View Devices and Printers".
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Click "Next"
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Your computer should find your printer.
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I have an HP Officejet 7210 all in one printer, have loaded Printer Pro to IPad, get successful test pages in the Print Pro App but can't print emails (or anything). error message is No AirPrinter found. How can I get connected?

I have an HP OfficeJet 7210 all in one printer, have loaded Printer Pro and had a successful test while in Printer Pro. When I try to print and email I get NO AIR PRINTER message, How can I connect my printer to my IPad and print emails.

Welcome to Apple Support Communities.
If you're using the Printer Pro app, you're not going to use AirPrint services.
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http://itunes.apple.com/us/app/printer-pro/id393313223?mt=8
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My HP Officejet 4315 All-in-One does not print

My HP Officejet 4315 All-In-One printer does not print althoug it is connected to my laptop and working properly
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Hello @pedrodomenech , and welcome to the HP Forums, I hope you enjoy your experience!
I can see you're running into fax/print issues.
I would love to help with that, but I need a little information to try and help you first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet J4550 All-in-one printer Unable to print pages/photos from system request !

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Hi jspin3,
I'd like to help. For now, I would hold off on the uninstall and reinstall. Can you answer some questions?
Is the printer connected by USB, Ethernet or wireless?
Do you get any error messages?
Does a blank page come out or do no pages come out when you try to print from the computer?
If you put a document face down on the scanner glass, are you able to make a photocopy?
Can you estimate the ink levels, in percent full for each cartridge, by looking at the printer ink gauge? Click Here
If you print a Self Test Report, do all of the colors print?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

HP OfficeJet 6500A all in one Printer . No European size envelopes apart from C6 on the printer.

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