HP OfficeJet 6500A -e709 and HP OfficeJet 6500-e710 - Windows 8.1

I have purchased a couple of new laptops that both have Windows 8.1 on them. I have my original set up disks. I did not have to install to be able to use the printers, the drivers were installed during the laptop set up but I cannot get the desktop icons to appear so I can access the printer as scanner and fax from my desktop. Any suggestions?
My disk says it is not compatible with Windows 8.1 and cannot run through the set up.

TNG1,
Welcome to the HP Forum.
No worries.
You can go to the printers' support site to download and install the compatible software.
General Instructions to install the Printer Software
Open HP Drivers & Downloads
Enter your Printer Model information
Open HP OfficeJet 6500A series
Select your Printer from the “Results” list
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Next:
If available, you may wish to download the Print and Scan Doctor and / or other programs from Category – Utilities
HINT:
Install the Utilities / Tools first; the little installation packages are smaller in size
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
· On the bottom half of the main webpage for your printer, you can find helpful videos to assist with the installation.
· Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: If the printer supports Ethernet, you may connect the printer to the network (and assign the printer an IP address at the router, if you like). Once the printer is connected to the network, be sure the printer is turned on and then install the printer software.
After the initial installation is complete and working, be sure to check for and install any relevant updates - check Category - Update
There is valuable information at the printer’s website, including manuals, how-to pages, Troubleshooting and SOLUTIONSfor problems, and alerts for your printer. Be sure to take an extended look at what’s available. Bookmark the page.
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

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My Officejet 6500 E710 will not accept an A4 paper size as default and keeps reverting to Letter

I bought a new OfficeJet 6500 E710. I use A4 size paper but for some reason it will either not accept the change from Letter (I change it in the Printer Preferences and the Print settings) presenting me with an error message "printer settings could not be saved" or in some cases it does change but when I print from Adobe Indesign it is reset to Letter. Adobe is also set to A4 as standard. My regional settings are for the Netherlands. Can anyone shed some light on this behaviour? BTW I have checked that the firmware on the printer is the latest. I have rebooted after setting the paper size. None of these have helped.

I had a problem like this where my X didnt wanna take my new monitor displays.. what I did was I backed up my conf and ran nvidia-xconfig to make a new .conf, then using sudo nvidia-settings i told it to go to the size i wanted and it just appended the file for me

Our hp officejet 6500 e710 printer will not print. it is networked, i can print a test page

We have a Officejet 6500 E710 printer connected to a HP Pavilion dv7 latop via our home network. Windows 7 op sytsem.
I can not get documents to print from the laptop.
The network connection appears to be good.
I can prnt a test page from the laptop and get it to scan but can not get it tp print any document or web pages.
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Any advice would be appreciated.
Thanks

Hello wombat61,
Please download and run the HP Print and Scan Doctor using the below link, which should resolve the issue ..
www.hp.com/go/tools
Regards,
Jabzi
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I work for HP
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Officejet 6500 e710 keeps messaging paper out

This printer has lost connection with the router more times than I can count. I have to go through a whole process of rebooting the router, restarting my laptop, and re-adding the printer in order to get it to print. I've put up with this since I bought the thing. Now I can't get past the message "printer is out of paper." I've tried reloading the paper more times than I can count, and have gone throught the entire "what to do if printer says out of paper" checklist. This includes: hard reboot, checking the print settings, and taking the back off and cleaning the rollers. The next step would be to take it to a repair center, but we all know that, after 2 years, it's less expensive and less hassle to just buy a new one (which, I should tell you, probably won't be an HP). Too bad, because I like the the features and quality. Just another piece of unnecessary landfill unless someone here can help me.
I am using a Macbook Air with OS 10.9.4, but this has nothing to do with the OS. Printed fine this morning. PLEASE???

Hi there,
Welcome to the HP Forums!
I noticed that your HP Officejet 6500 e710 keeps giving the out of paper error. I am happy to help you!
If you have done all the steps in this out of paper guide. 'Out of Paper' Error Message and the Product Does Not Pick Up or Feed Paper.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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My HP Officejet 6500 E710 is on, but my PC shows off. How do I solve this issue?

My computer shows my printer is off, I am using wireless. However, my printer is on, and I did not find my device in th printer. When I want to print or scan, sometimes it works but somtimes it doesn't. How do I sovle this problem?

Hello @Kelly45!
Thank you for posting on the HP Forums!
I can see your printer is showing offline when it is in fact online. The first thing I suggest is to remove the power from the printer and the router and restart the computer. After 20 seconds plug the router and printer back in and see if you still experience the issue. I also suggest moving the router or printer so they are 5-10 feet apart. Too close and too far away may cause odd connection issues. You will also want to ensure the router is not next to speakers or a TV. Other electronics can effect Wi-Fi signal as well.
If you are still experiencing the issue then it may be software related. I recommend uninstalling the HP software. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Software and Driver (Click "Download" next to HP Officejet Full Feature Software and Driver)
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Xp & Officejet 6500 E710 a-f not printing

I am trying to use printer with a computer that is running xp.
I can't find the correct software.
I downloaded what I thought was the correct driver, it said I needed .NET framework 35, so I downloaded and installed that.
Now, when I click on the driver, it says it is not a valid Win32 application.
When I try to install printer software... I don't have the disc, it asks for the printer, and it is not listed. I am not sure what other officejet printer would use compatiable software.
How can I get it to print????
(I know, use the other computer that is running 8.1 lol) short of THAT - can I get it to work on a machine running xp?
HOW?

I suggest you use the HP Print and Scan Doctor to overcome the problems you are experiencing, please download via the following link:
http://ftp.hp.com/pub/softlib/software12/COL50849/mp-136589-1/HPPSdr.exe

Printer officejet 6500 os windows 7 printer did not have any support for 7

any idea where i can find suport

The 6500 709n drivers for Windows 7 are available here
Although I am an HP employee, I am speaking for myself and not for HP.

Stotpping eprint on HP Officejet 6500 E710-z windows 7 64bit

Every day my printer is printing msnbc.com TOP STORIES. How do I stop this? I don't even remember setting it up to eprint anything.
This question was solved.
View Solution.

OlGrayMare,
Follow these steps in the order presented to cancel and remove a Scheduled Delivery Print App.
Important : You must cancel the Scheduled Delivery Print App in ePrintCenter before removing the App. If you do not cancel the App first, scheduled jobs continue to print, even if the App is removed.
Step one: Cancel the Scheduled Delivery Print App
Log into your ePrintCenter account at HP ePrintCenter .
Click the Apps tab, and then click the tab for your HP product.
Click the App that you want to remove, and then click Setup .
Click Update Settings , and then click Cancel scheduled delivery .
Click Cancel Subscription .
The Scheduled Delivery Print App’s icon is still listed on your HP product's control panel display, but the scheduled deliveries are actually canceled. This allows you to access the Scheduled Delivery Print App at any time. To remove the Scheduled Delivery Print App completely, continue to the next step.
Step two: Remove the Scheduled Delivery Print App completely
Follow these steps to completely remove the Scheduled Delivery Print App. Removing the Scheduled Delivery Print App makes sure that it does not display in ePrintCenter or on the HP product control panel.
Log into your ePrintCenter account at HP ePrintCenter .
Click the Apps tab, and then click the tab for your HP product.
Click the App that you want to remove, and then click Remove .
If I have SOLVED your issue, please feel free to provide KUDOS and make sure you mark this thread as SOLUTION PROVIDED!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Officejet 6500 709A windows 8

A while back I set the printer up to print black only not to waste color ink. I now want to print color pictures and selected print in color. it now only prints in black. I printed a diagnostic page and the colors print fine. Any suggestions here?

Hello again, thank you again for your response. How do you have the printer connected to the computer, USB or Wireless? One common issue that I have seen is when the printer is connected to a Power Bar or Power Strip. The reason why this causes issues is simply because the printer already has a built in surge protector. If you have it connected to a Bar or Strip the printer will NOT get all the power it needs to function properly. I have seen the printer give false errors such as Paper jams or Inks system issues when connected to the Bar's or Strip's. Try connecting to a wall outlet and power cycle the printer and the computer and see if that resolves the issue. If it does NOT resolve the issue, I would then suggest that you do a complete uninstall and then click on the link that I have provided to get to the updated drivers. Down load the drivers and follow the on screen instructions. Please keep in mind NOT to connect any cables that go from the printer to the computer until prompted to do so.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110035-1&cc=us&dlc=en&lc=en...=
Thanks again.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet 6500 e710n Solution Center for Windows 8.1

I originally purchased my Officejet 6500 E710n and loaded it on my Windows XP computer, no problems. I recently purchased a new Windows 8.1 computer and wanted to use the above mentioned printer with it. First I tried to install it on my new 8.1 PC with the setup CD that came with the Officejet 6500. Install CD setup told me it doesn't support my new 8.1 PC. Then went to HP downloads and downloaded latest driver software with Ful Features that supports Windows 8.1. Software downloaded and installed on new 8.1 PC. However, I can only see the Full Featured Solution Center the very first tisme I open up the printer. The very first time I open it, it gives me all Full Feature options. Then after I close the printer and open it a second time, all I have is the Basic Print Feature with no Solution Center and no Full Features. The only way I can get it back up is to uninstall and reinstall driver, but it only works the very first time I open up the printer.
I'm not very computer literate, but I don't understand why it works right only the first time. I could sure use some input on solutions for this issue. Hopefully if there is a solution it's simple for me to fix.
Thanks.

As listed in my previous post, please clarify what behavior you experience once clicking the HP Officejet 6500 E710 icon to open the Printer Assistant.
Would you see any specific screen, any specific behavior or any specific error message?
May you see no responce at all once cliking the icon?
Please clarify accordingly, in order to resolve an issue it will help knowing its sympthoms..
Shlomi
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OfficeJet 6500

Cannot get envelopes to print on officeJet 6500 using XP

Please provide some details of your issue. Do they not feed, or not print correctly or ???
I have printed envelopes fine on my Officejet 6500 under Windows 7.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet 6500 E709 - works fine. WIN 7 Pro drivers and registry severely messed up.

I was having problem printing (cant recall the exact error at this point) and every attempt to fix got me in more trouble. I ended up trying to uninstall and reinstall the drivers and then the device, but clearly failed to do it properly as now everything to do with the printer gives me an hourglass and need to reboot to end the process.
I know its the PC because I have another WIN 7 on the home network which works just fine.
Even clicking Devices and Printers in Control panel ends in hourglass as described above.
So I ran HP Print and Scan Doctor. It too ends (quickly) with the hourglass. I suspect that to some one who lnows what they are doing the log file will tell the story, so here it is:
h:[C:\Users\Peter\AppData\Local\Temp\7zS3FE9\HPDiagnosticCoreUI.exe]
[Sep 24 2014][13:11:05][9780][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HPPSDr UI Initilized]
[Sep 24 2014][13:11:05][9780][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor Version 4.5.0.23]
[Sep 24 2014][13:11:05][9780][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][HP Print and Scan Doctor launched with commandline : ]
[Sep 24 2014][13:11:05][9780][ERROR][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::GetOldPSDrVersion][No Registry key found with old psdr version.!]
[Sep 24 2014][13:11:05][9780][ERROR][GlobalFunctions.cpp][CGlobalUtil::GetPreviousOSVersion][Failed to get the registry value 'CurrentVersion' to check whether the OS has been upgraded]
[Sep 24 2014][13:11:05][9780][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][Os Major: 6,Minor : 1,Product: 1]
[Sep 24 2014][13:11:05][9780][INFO][GlobalFunctions.cpp][CGlobalUtil::GetOSName][OS : Win 7 Service Pack 1, 64-bit Operating System]
[Sep 24 2014][13:11:05][9780][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][Checking for Admin privileges]
[Sep 24 2014][13:11:05][9780][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUserAdmin][The user has administrator privileges]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Number of Tasks : 9]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: Adobe Flash Player Updater]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: DiskUpdate]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: G2MUpdateTask-S-1-5-21-1341299698-3868209447-438234356-1001]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineCore]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: GoogleUpdateTaskMachineUA]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: Microsoft Office 15 Sync Maintenance for Netstone-Peter Netstone]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: PMTask]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: Synaptics TouchPad Enhancements]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 4]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task Name: {5E627A74-9BC6-40FE-A722-62534224C60F}]
[Sep 24 2014][13:11:05][9780][INFO][TaskScheduler.cpp][CTaskScheduler::IsTaskExist][Task State: 3]
[Sep 24 2014][13:11:05][9780][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Inside Enum Dlg]
[Sep 24 2014][13:11:05][9780][INFO][HPDiagnosticParentDlg.cpp][HPDiagnosticParentDlg:nInitDialog][Window is set as foreground]
[Sep 24 2014][13:11:06][9756][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::UpdateCheckInRegistry][No Registry key found!]
[Sep 24 2014][13:11:06][9756][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][update Registry check failed]
[Sep 24 2014][13:11:07][9756][ERROR][HPUberStartUpCheck.cpp][CHPUberStartUpCheck::IsUpdateAvailable][ParseAndCheckForUpdatedVersion failed]
[Sep 24 2014][13:17:36][9780][INFO][GlobalFunctions.cpp][CGlobalUtil::InserteDllVersionToWebGen][64 bit OS with Path: C:\Windows\System32\spool\drivers\x64\3\hpbxpsrender.dll ]
[Sep 24 2014][13:17:36][9780][INFO][GlobalFunctions.cpp][CGlobalUtil::InserteDllVersionToWebGen][hpbxpsrender Path Found with version: Not Found]
[Sep 24 2014][13:17:36][9780][INFO][FeedBackDlg.cpp][CFeedBackDlg:oProcessingForFeedBackDialog][Feedback String: https://www.hpwebgen.com/Questions.aspx?id=30757&pass=4531&q8=Version: 4.5.0.23 @ OS: Win 7 Service Pack 1, 64-bit Operating System @ cc: us @ Cmdline: @ hpbxpsrender.dll: Not Found @ Sep 24 2014 13:17:36]
[Sep 24 2014][13:17:36][9780][INFO][HPDiagnosticCoreUI.cpp][HPDiagnosticCoreUI::InitInstance][WebGen string with actions performed: Version: 4.5.0.23 @ OS: Win 7 Service Pack 1, 64-bit Operating System @ cc: us @ Cmdline: @ hpbxpsrender.dll: Not Found]
[Sep 24 2014][13:17:36][9780][INFO][EnumDeviceDlg.h][CEnumDeviceDlg::~CEnumDeviceDlg][waiting for first enumeration thread to finish.]

Hello there! Welcome to the forums @Swiv ,
I read your post about the issues you are having with your printer on your one Windows 7 system. I have a few suggestions for you to try if you would like. If they do not help, I would then suggest Microsoft Support for better exposure on the issue you're having.
1. Uninstall the printer by running the Microsoft Fix It tool
2. Restart the PC
3. Perform a Clean Boot
4. Restart the PC again
5. Unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
6. Using System File Checker to Restore System Files
7. Restart the PC
8. Install the printer by running the HP Printer Install Wizard for Windows
9. Once installed, go back to the Clean Boot to enable your start up programs again.
10. If this does not work, try posting the issue in the Microsoft Support Community
Best wishes
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 6500 e709 will not print color from my Mac

My HP Officejet 6500 e709 will not print color from my Mac. I have run test print from the printer and it prints fine. I have installed new cartriges and run a test page and all is good. the print comad from the mac only prints black

Hi @bvedder ,
Thank you for visiting the HP Support Forums and Welcome. Thank you for the detailed message, tells me where to look for a solution for you. I have looked into your issue with the HP Officejet 6500 E709 Printer and not able to print in color with your Mac.
Here is a document that will show you how to change your Print settings on the Mac. Go to the section Solution four: Check the print settings. Then select the Mac. The Quality should be Normal or Best.
Hope this helps you print in color.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Windows 8 and HP OfficeJet 6500 drivers

I have a HP Officejet 6500 that I used with a HP dv6 computer. I upgraded to a dv7 with Windows 8 I want to download the HP solution center but the disc that came with the printer is not compatible with Windows 8, only XP and vista. What are my options for getting HP solution center??

Hi,
Probably you have to do a cleanup and try again. HP may know that therefore it supplies a cleanup program. You can download the cleanup program from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-110137-1&cc=au&dlc=en&lc=en...=
Good luck.
BH
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How can I print to my HP OfficeJet 6500 Wireless Printer from my iPhone 4S which used to work before AirPrint printers were even available? (running Mac Lion OS, all software and HP sw updates are all performed)

How can I print to my HP OfficeJet 6500 Wireless Printer from my iPhone 4S which used to work (on prior iPhones) before AirPrint printers were even available? (running Mac Lion OS, all software and HP sw updates are all performed)
I don't get it, I read one post about why would we have to buy an AirPrint Printer when we have used the "print to a wifi printer" just fine in the past? Yes I feel that's exactly what's happening to me now too. I want to print from my iPhone and iPad to my WiFi Printer which is also now connected to my Airport Express WiFi network just fine. No problems.

Very glad you added that bit of information because I see different problems similar to this. I want to share with them what you did and hopefully you not only fixed your specific problem but you can lend some more advice to others with problems like this. Thanks!
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
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HP OfficeJet 6500A -e709 and HP OfficeJet 6500-e710 - Windows 8.1

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