HP Officejet 6500A Plus e-All-in-One Printer - E710n

I have set this up to print. The instructions told me to get a RJ11 connector piece so that it will go into my gateway. Do I first have to set this up through the eithernet and then do it wirelessly? My Ipad does print from it but, when I get to work and try to print to it, it tells me that it is busy. I have Windows XP.
This is what is in the manuel: A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports
on the front and a plug on the back.

This page explains how to set up your printer on a network.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02430792&lc=en&cc=us&dlc=en&product=4083977
This video shows how to set up ePrint once the install is complete.
I am an HP employee.

Similar Messages

Problems printing to HP officejet 6500A plus e-All-in-one printer e710n

Hi,
I am struggling to print to my " HP officejet 6500A plus e-All-in-one printer e710n". According to the setup network test (Wireless network test report), everything is successful (status "PASS" for all fields). I also checked that the IP configured is the same as the IP displayed on the printer when i push the wireless button (updated via "Update IP address").
I have a laptops as well as netbooks connected to the wireless network. All these devices could previously print, however now none of them can. When i run the diagnostics (both the standard trouble shooter, as well as the one from microsoft when clicking on the fixit option), no problems are detected. When checking the device manager, i can see no conflicts.
When i open the printer control panel and click on "Customize your printer" and then go to "Ports" and click on the "configure port" option, i get an error "An error occurred during port configuration. Operation could not be completed (error 0x0000007b).".
Please assist with any suggestions.

I was able to resolve the problem.
I reinstalled the printer on one of my other laptops (this might have cleared up an error on the printer). I think the true problem is related to the fact that we left the printer on, we've started switching it off when not in use. Even though it goes into sleep mode, it seems to cause problems over time if not switched off on the printer itself.
The basics i did was check the network connection, printed a status of the network connectivity (you can do that from your control panel on the printer). If the network looks good, then try leaving your printer off for an hour or so, if that doesn't work, try reinstalling the printer on your device and start switching it off after use. I know it sounds crazy, but that's what i've been doing and haven't had a problem since.
It was a strange problem, in some cases i wasn't able to see the printer from devices that previously could, when the devices that could see the printer tried to print, it would print okay for a few pages and then start printing garbage, followed by failing completely and cancelling the print. When this happened there would be an error on the device saying it cannot connect to the printer, even though it could at the start of print.

HP update HP Officejet 6500A Plus e-All-in-One Printer-E710n multi fails @ 96%Z

HP Officejet 6500A Plus e-All-in-One Printer - E710n
Windows Vista
HP is trying to update my HP Officejet 6500A Plus e-All-in-One Printer - E710n w/ "HPZSetup.exe & multi fails @ 96%
Errors:
HP-PhotoSmart All-In-One Series "Error" "wStub" "2229580"
Same message appeared multiple times with new numbers: 459624; 525134; 328216
I am on WIFI but system always shows me on USB. I thought maybe that was the problem so I connected by USB. No Help.
I assume this is an update?? HP is insistant and keeps sending me this update which alwaysends in FATAL ERROR at 96%
Next steps?? Thanks JLM_JR
This question was solved.
View Solution.

No Problem. Is everything working now or this tool only removed the HP software? If so, then try downloading the full feature software to see if this fails or not here. Please choose your correct operating system; Either 32 bit or 64 bit. I will be looking forward to hearing from you.
I worked on behalf of HP.

HP Officejet 6500A Plus e-All-in-One Printer - E710n wireless print and web app problem

We have an HP Officejet 6500A Plus e-all-in-one Printer - E710n and run Windows 7 on our laptop.
I have run the wirelss setup wizard and have successfully connected the printer to the router, and both the laptop and printer are on the same network and have identical SSID.
However, we can not send any prints the printer wirelessly. We have to hook it up to the USB to do so. We are also unable to access our web apps; pressing the app button on the printer control panel brings up the following:
"Connection error. The printer was unable to connect to the server. Check your internet connection and try again."
I have run through the suggested solutions under "A Network Connected Printer Cannot Access Print Apps, Web Services, or ePrint" in the customer care help centre which didn't work, although when I tried to enter the IP address under IPv4 into the browser address bar it timed out. I tried the HP Print and Scan Doctor, but it returns a result that suggests everything is fine.
I turned off the firewall and tried again with no luck.
I really am at a loss now. Diagnostics say it should work, but it doesn't. Help!

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5

IS HP OFFICEJET 6500A PLUS E-ALL-IN-ONE CN557A FULLY COMPATIBLE WITH MAC OS X 10.7.5?

Anthoulla wrote:
... Do u have any suggestions....?
Yes. These days I prefer Brother printers. They appear to have engineered their printers with AirPrint as well as OS X compatibility from the start, unlike certain others who appear to have included it as an afterthought.
Brother's models are inexpensive, their ink is also inexpensive and lasts a long time, and their photo quality is at least as good as HP's. They have a two year warranty and lifetime free technical support with people who understand Apple.
Read the reviews (Amazon for instance, but be sure to read user reviews on the various manufacturer's websites as well) and decide for yourself.
If you require AirPrint compatibility, or if there is any possibility you may need it in the future, limit your search to printers that specifically indicate AirPrint compatibility.
Brother™ Monochrome Laser Printer and All-in-One models now support AirPrint.
Brother™ Color Inkjet All-in-One units now support AirPrint.
I have no affiliation with Brother but theirs was the first inkjet printer or "all-in-one" I have ever owned that simply works as well as the Macs I am accustomed to using. I positively detested every inkjet printer I ever had until I bought the Brother.

HP OfficeJet 6500A Plus e All in One Printer E710n-z

I have the HP OfficeJet 6500A Plus E710n-z series for All-In-One Printer. I lost my driver software disk together with the PC computer that had the software driver installed in it.
I now have the Printer and my current PC ( which is using Wins 7 Home Premium 64-bit Operating System).
I have found the download link for the driver software from HP website and from the internet.Each time I download the driver software, there was a "cancel" or "unable to proceed" message at the almost end of the download process. I was told to "retry".
My humble request is to have the driver software files so that I can install the driver and operate the printer. My PC is functioning as it can detect correctly the Printer with its correct name and model.
I donot know the problems. Is it a virus?
Alternatively, I greatly appreciate if you could email to me the driver software files.( Please use Google Cloud if the files are too big).
Thank you for helping me.
Best regards.
Paulgo

Since you have 10.10, you will first need to install this: HP Printer Drivers v3.0 for OS X. With that installed, follow the steps to add a printer here: Installing Your HP Printer Driver and Software for Mac OS X.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HELP!!!! HP Officejet 6500A Plus e-All-in-One Printer - E710n - will not stay online

I have 2 desk tops a net book and a lap top connected to it and all test printed fine and then after a period of time the printer goes off line and then it will not work. I can restart the printer and it still will not work. The router does not even "see it" although it can ping it...??? I have reinstalled software and restored factory settings... I tried saving the IP that did not help. It is brand new and I checked and it has the most recent firmware updates. I have run network test reports and all is fine. I tried an HP print diagnostic and it can't see the printer. I got it to work temporarily after completing a router reboot, but now that is not working either. I just bought this today and I have spent the last 5 hours researching and troubleshooting. I am not overly tech savvy and I have exhausted my knowledge base and the info suggested on blogs and fix it sites.
I was replacing my hp all in one wired printer that the print head just went out on after only a little over a year. I don't know if I need to return this printer or if there is a magic fix??? Please help!

You can refer to the link below for the paper sizes and types supported by this printer here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
I work for HP.

Officejet 6500A Plus e-All-in-One Printer - E710n Sharing without a homegroup

Hi,
I have a HP netbook DV7 with Windows 7. A Dell 15R 5520 (the last of the netbooks) with Windows 7 and a HP 6500A all in one printer. I would like to use the printer on both computer wirelessly without creating a homegroup. Is this possible? If so I would appreciate any help on the setup.
Thanks!

Hi,
As long as printer is connected to a router and has a valid IP address, computers connected to the router will be able to access the printer even if there 2 or more computers connected to the router.
Please refer following link for more info.
http://www.hp.com/global/us/en/wireless/printer-setup-help.html
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Will my hp officejet 6500a plus (e-all-in-one printer - e710n) be able to handle 14pt C2S paper?

I'm just wondering if my printer will be able to handle that thick of paper without ruining the quality of the print. I've been trying to find the paper thickness limitations for this printer but I can't seem to find them anywhere.

You can refer to the link below for the paper sizes and types supported by this printer here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02291053&tmp_task=prodinfoCategory&cc=sg&dlc=en...
I work for HP.

HP Officejet 6500A Plus e-All-in-One Printer - E710n, Driver cannot download

The driver stops downloading part way. Tried many browsers

joshuawkj,
I am sorry you are having an issue with downloading the drivers. I would check with your Internet provider since this seems to only be happening on your PC. Your Internet could be dropping the connection, if even for a millisecond or a few seconds. Any drop in connection can cause downloads to fail.
I hope this helps
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Officejet Pro8600 Plus e-All-in-One Printer "Paper to short to auto duplex"

Get same message every time and have to say ok to get it to print. How do you fix this?

Hi RLyons,
Here is a link to a page that will help with this issue. It appears as though you need to update your firmware on your printer.
You can click here to go straight to the page to download the latest firmware that was release on 2-15-2012. You will need to select your operating system first and then click on firmware and download the latest version.
Let us know if this helps.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Does apple make a printer for iPad if not how dow I get it to work with a HP Officejet 6500A Plus printer?

Does Apple make a printer for the iPad and if not how do I get it to work with a HP Officejet 6500A Plus printer? Thanks

Apple don't make any printers, but there are a number of the printers that are AirPrint-enabled, which you should be able to print to just by the printer and the iPad being on the same wifi network - the models that support AirPrint are listed on this page (the page also includes a bit of troubleshooting at the bottom of it) and it includes :
HP Officejet 6500A e-All-In-One E710a
HP Officejet 6500A Plus e-All-In-One E710n
If your's isn't one of those then you could see if HPs own ePrint app works with it, or there are third-party printer apps such as PrintCentral Pro and Print n Share which might work it

Wireless configuration for HP OfficeJet 6500A plus All-In-One printer on Ubuntu 10.04

I have bought a HP OfficeJet 6500A plus All-In-One printer CN557A, which I want to use with ubuntu 10.04 64-bit as a wireless network printer.
Before i bought i checked compatibility on www.hplipopensource.org and www.openprinting.org, and all was in order.
The machine is autodetected and fully functional when connected with a usb cable, but i have not managed to get it to work as a wireless printer.
This is what I did:
I configured the printer on the wireless network (through the printer interface), and it connects. It prints out a "Wireless Network Test Report", and everything works. I can ping to its local ip adress, and access it through the browser. HP eprint also works.
I installed hplip 3.11.10 and dependencies manually. I did this because the default hplip in ubuntu 10.04 did not recognise the device.
I ran 'hp-check', which gave no errors or warnings:
tjoff@mek-403-jakbo-01:~$ hp-check
HP Linux Imaging and Printing System (ver. 3.11.10)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
Distribution:
ubuntu 10.04
Checking Python version...
OK, version 2.6.5 installed
Checking PyQt 4.x version...
OK, version 4.7.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.3
error_log is set to level: warn
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.11.10 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.11.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
printer_name =
working_dir = .
device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
[commands]
scan = /usr/bin/xsane -V %SANE_URI%
[installation]
version = 3.11.10
date_time = 2011-11-16 14:30:35
[settings]
systray_messages = 0
systray_visible = 0
[fax]
email_address =
voice_phone =
[refresh]
rate = 30
enable = false
type = 1
[polling]
enable = false
device_list =
interval = 5
| DISCOVERED USB DEVICES |
Device URI Model
hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
erial=CN16F2402Q05JW
| INSTALLED CUPS PRINTER QUEUES |
B-403-271-A4-COLOR2
Type: Unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
B403-271-A4-BW
Type: Unknown
Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
HP-Officejet-6500-E710n-z-FAX
Type: Printer
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
Communication status: Good
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USB I/O SETUP |
Checking for permissions of USB attached printers...
HP Device 0x5412 at 002:005:
Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
Device node: /dev/bus/usb/002/005
Mode: 0664
| USER GROUPS |
lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
| SUMMARY |
No errors or warnings.
Done.
I then ran 'sudo hp-setup', chose the device (which was detected), chose my wireless network, entered the wireless security key. On the configuration results dialog I get two messages:
"Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
and
"The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
There is no ethernet cable plugged in, so i can't remove it. I unplug the USB cable and click 'finish'. This makes the 'hp-setup'-dialog start over again, and the printer has not been installed.
In the terminal i have the following:
tjoff@mek-403-jakbo-01:~$ sudo hp-setup
[sudo] password for tjoff:
HP Linux Imaging and Printing System (ver. 3.11.10)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Searching on USB bus...
GET /IoMgmt/Adapters HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/WifiNetworks HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/Profiles/Active HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/Protocols HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
error: Missing response key: 'iorotocols-iorotocol-dd:dnsserveripaddress-0'
GET /IoMgmt/Adapters/Wifi0/VsaCodes.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/Adapters/Wifi0/WifiNetworks/SSID=mVnmXfsu HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
GET /IoMgmt/IoConfig.xml HTTP/1.1
Host: localhost
User-Agent: hplip/3.0
Content-Type: text/xml; charset=utf-8
Content-Length: 0
I then tried to reconnect the printer usb cable and run 'hp-toolbox' and click "Wireless/wifi setup using USB". Now i get the error:
tjoff@mek-403-jakbo-01:~$ hp-toolbox
HP Linux Imaging and Printing System (ver. 3.11.10)
HP Device Manager ver. 15.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
HP Linux Imaging and Printing System (ver. 3.11.10)
Wifi Configuration Utility ver. 1.1
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
error: Channel write error
error: An I/O error occurred. Please check the USB connection to your printer and try again. (Device I/O error)
Done.
I do not how get past this stage, and any help is welcome.
This question was solved.
View Solution.

A friendly soul on ubuntuforums pointed out to me, that the wireless configuration is only necessary when the printer is NOT connected to a (W)LAN. So all I really had to do was to configure the printer in the CUPS administation page, and it worked. Problem solved. Silly me.

HP Officejet 6500A Plus will not maintain wireless connection reliably

For the HP EXPERTS on Expert Day, April 18, 2012:
B.L.A.T. (Bottom Line At Top): We have an HP Officejet 6500A Plus purchased about 5 months ago. We wanted to use it as a wireless-connected printer in another room besides our home office. It is useless to us because it will not maintain its wireless connection, even sitting just a few feet from the router in the same room. Except for numerous hours of troubleshooting, we have left it sitting powered up, but unused and idle, for almost the entire 5 months in our home office. DURING ALL THAT IDLE TIME, IT HAS LOGGED OVER 3,200 DISCONNECTS, at a consistent rate of 24 disconnects every 24 hours, even though it ALWAYS reports that the wireless signal quality is “EXCELLENT” (all this is according to the Wireless Network Test Reports we’ve printed throughout the last 5 months). So our question is, what is it that this printer is trying to do once an hour over a wireless connection that is causing these thousands of disconnects? And how can we stop it?
NOTE! Before you round up the usual suspects (namely our router and our PC firewalls) please note that we also bought an HP Officejet Pro 8600 Plus ON THE SAME DAY as the Officejet 6500A Plus. The 8600 was also installed with a wireless connection, and has worked without a single network issue for the entire 5 months.
NOW, FOR THE REST OF THE STORY…
WHO WE ARE: My wife and I have worked on HP equipment for 33 years, starting in 1979 as corporate customers of HP when we worked for Exxon; then we both worked for HP directly for 17 years; and we’ve now used dozens of pieces of HP equipment in our home during the last 12 years in retirement. We’re primarily software folks, so we’re not exactly experts in hardware and networking, but on the other hand, this ain’t our first rodeo either.
OUR CONFIGURATION:
PC’s – All running Windows 7 x64 with all important patches applied and Norton Internet Security 2012: HPE-270f and HP AIO 200-Quad, each with full 6500A and 8600A drivers installed on wireless connection. These 2 PC’s themselves can connect either wirelessly or via Ethernet to our home network. The 270f has a dual-band wireless board. Both bands work. We also have a new dv7t laptop with only the full 6500A driver installed via wireless connection. The laptop is now upstairs and it’s connected to our home network wirelessly without any issues. (This is where we had hoped to also put the 6500A, but it needs to work reliably via wireless connection.)
ROUTER: Netgear N600 WNDR3700 providing Ethernet and wireless networking. Router provides a very strong wireless signal throughout the house. No wireless problems with any other equipment including an iPod, two Kindle Fires besides all the HP equipment.
PRINTERS: Besides the two HP printers, the HPE-270f PC has a Canon MP960 installed on it. And if we can’t get the 6500A working right or replaced with something that does work right, we may be buying our second Canon printer. By the way, on the 6500A, ePrint and App’s are set to ON, but of course they’re not being used, just like everything else on this AIO.
OTHER: We also have a Sonos music system that connects to our network via Ethernet and has its own proprietary mesh network (on another frequency) for transmitting ripped music wirelessly to speaker units throughout our house. (If you aren’t familiar with this totally cool system, check out sonos.com). We’ve never seen any evidence of interference between these two wireless networks, or our wireless phone sets either.
HP TOOLS AVAILABLE ON ALL 3 PC’s: HPU
UPDATE 5.003.001.001 (reporting everything up-to-date); HPHDU 3.1.0.17; HPPDU 5.0.0.015 and HPNDU 4.3.0.002.
SYMPTOMS: The 6500A Plus installs quickly and easliy, and connects wirelessly just fine during installation. But sometime over the next hour (usually less), it disconnects and won’t print from PC applications. Sometimes the application puts up an “Unable to communicate with printer” screen, even though the PC usually thinks the printer is “ready”. Other times, the PC thinks the printer is offline (but printers don’t have “offline” buttons anymore!). Often, if you just leave everything alone, the 6500A will somehow reconnect and print out the spooled file 5-30 MINUTES later. So it does usually seem to be able to recover given some time, but that doesn’t always fit our schedule! Occasionally, turning the wireless radio on the printer off and back on will fix it right away. But usually, you have to power the printer completely off, and then back on. As far as we know, that always fixes it…..until the next disconnect a few minutes later!
PREVIOUSLY TRIED: After reading some of HP’s wireless network support websites, I manually assigned a fixed IP address to this printer. It didn’t seem to matter; according to the wireless network test report, it still logs disconnects at the rate of one per hour, and all the failure symptoms were the same.
We also dabbled a bit with setting this printer as “trusted” to the Firewall, but that didn’t seem to matter either.
Next, we connected the printer via Ethernet. The printer immediately started to work, even though it had just been in its “failed” state over the wireless connection. As far as we know, it never failed while connected via Ethernet. This seems to point to a purely wireless hardware/firmware problem on the printer itself.
Late last year, I tried two different chat sessions about this with the inter-continental AIO support teams, each one lasting several hours. Unfortunately, none of their optimistic solution scripts seemed to fit our problem. They both seemed determined to reconfigure the 6500A as a TCP/IP printer, which of course worked fine initially, just like everything else. At this point, they would understandably want to close the chat. But 20-30 minutes later, we could no longer print to it. During the second chat, they got into one of our PC’s remotely and effectively turned off the spooler (by selecting “Print Directly” or something like that). After that, all was well again (as usual) UNTIL the printer disconnected, at which time attempting to print from that PC would HANG the application (since the spooler was no longer buffering) and eventually hang the whole PC. One giant leap backwards. That’s when I gave up on the multi-hour chat sessions.
The three diagnostic utilities (HDU, PDU, NDU) have been tried over and over. When the printer is in its disconnected state, the DU’s usually don’t detect the 6500A at all, or if they do detect it, they are unable to fix anything. Frankly, it’s easier to just power the printer off (which takes about a minute) and power the printer back on (which takes more than a minute) and then wait for the spooler to kick in (usually about 30 seconds). BUT WE DON’T CONSIDER THAT A SOLUTION!!
B.L.A.B. (Bottom Line At Bottom): We have used up nearly the entire black ink cartridge and at least a ream of paper troubleshooting this brand new printer, to no avail. This printer is useless to us unless it can maintain a wireless connection reliably. Please help!
Thanks –
Bob and Jane
(Note: we have an appointment from about 11:20 am EDT – 1 pm EDT, 8:20 am PDT till about 10 am PDT)

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

HP Officejet 6500A Plus e-All-in-O​ne Printer - E710n

Similar Messages

Maybe you are looking for

HP Officejet 6500A Plus e-All-in-One Printer - E710n