Hp officejet 6500a plus print problem.

New set of HP cartridges installed.  Ink level report shows ink in only two of the cartridges.  Printhead check shows one colour on report - 2nd level check shows a different colour - but each time only one. Printhead alignment said successful.   Printing is very streaky.

Disable Bitdefender altogeher and try again.
Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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    Disable Bitdefender altogeher and try again.
    Also, see this: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02251103
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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    HP Linux Imaging and Printing System (ver. 3.11.10)
    Dependency/Version Check Utility ver. 14.3
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
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    has the proper dependencies installed to successfully run.
    3. Both compile- and run-time check mode (-b or --both) (Default): This mode
    will check both of the above cases (both compile- and run-time dependencies).
    Saving output in log file: hp-check.log
    Initializing. Please wait...
    | SYSTEM INFO |
    Basic system information:
    Linux mek-403-jakbo-01 2.6.32-35-generic #78-Ubuntu SMP Tue Oct 11 16:11:24 UTC 2011 x86_64 GNU/Linux
    Distribution:
    ubuntu 10.04
    Checking Python version...
    OK, version 2.6.5 installed
    Checking PyQt 4.x version...
    OK, version 4.7.2 installed.
    Checking for CUPS...
    Status: scheduler is running
    Version: 1.4.3
    error_log is set to level: warn
    Checking for dbus/python-dbus...
    dbus daemon is running.
    python-dbus version: 0.83.0
    | COMPILE AND RUNTIME DEPENDENCIES |
    note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
    note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
    Checking for dependency: CUPS - Common Unix Printing System...
    OK, found.
    Checking for dependency: CUPS devel- Common Unix Printing System development files...
    OK, found.
    Checking for dependency: CUPS image - CUPS image development files...
    OK, found.
    Checking for dependency: DBus - Message bus system...
    OK, found.
    Checking for dependency: gcc - GNU Project C and C++ Compiler...
    OK, found.
    Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
    OK, found.
    Checking for dependency: libcrypto - OpenSSL cryptographic library...
    OK, found.
    Checking for dependency: libjpeg - JPEG library...
    OK, found.
    Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
    OK, found.
    Checking for dependency: libpthread - POSIX threads library...
    OK, found.
    Checking for dependency: libtool - Library building support services...
    OK, found.
    Checking for dependency: libusb - USB library...
    OK, found.
    Checking for dependency: make - GNU make utility to maintain groups of programs...
    OK, found.
    Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
    OK, found.
    Checking for dependency: PolicyKit - Administrative policy framework...
    OK, found.
    Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
    OK, found.
    Checking for dependency: Python DBus - Python bindings for DBus...
    OK, found.
    Checking for dependency: Python devel - Python development files...
    OK, found.
    Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
    OK, found.
    Checking for dependency: Python XML libraries...
    OK, found.
    Checking for dependency: Python 2.3 or greater - Required for fax functionality...
    OK, found.
    Checking for dependency: Python 2.2 or greater - Python programming language...
    OK, found.
    Checking for dependency: Reportlab - PDF library for Python...
    OK, found.
    Checking for dependency: SANE - Scanning library...
    OK, found.
    Checking for dependency: SANE - Scanning library development files...
    OK, found.
    Checking for dependency: scanimage - Shell scanning program...
    OK, found.
    Checking for dependency: xsane - Graphical scanner frontend for SANE...
    OK, found.
    | HPLIP INSTALLATION |
    Currently installed HPLIP version...
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    Current contents of '/etc/hp/hplip.conf' file:
    # hplip.conf. Generated from hplip.conf.in by configure.
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    version=3.11.10
    [dirs]
    home=/usr/share/hplip
    run=/var/run
    ppd=/usr/share/ppd/HP
    ppdbase=/usr/share/ppd
    doc=/usr/share/doc/hplip-3.11.10
    icon=/usr/share/applications
    cupsbackend=/usr/lib/cups/backend
    cupsfilter=/usr/lib/cups/filter
    drv=/usr/share/cups/drv/hp
    # Following values are determined at configure time and cannot be changed.
    [configure]
    network-build=yes
    pp-build=no
    gui-build=yes
    scanner-build=yes
    fax-build=yes
    dbus-build=yes
    cups11-build=no
    doc-build=yes
    shadow-build=no
    hpijs-install=no
    foomatic-drv-install=no
    foomatic-ppd-install=no
    foomatic-rip-hplip-install=no
    hpcups-install=yes
    cups-drv-install=yes
    cups-ppd-install=no
    internal-tag=3.11.10
    restricted-build=no
    ui-toolkit=qt4
    qt3=no
    qt4=yes
    policy-kit=no
    hpijs-only-build=no
    lite-build=no
    udev-acl-rules=yes
    hpcups-only-build=no
    hpijs-only-build=no
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    # hplip.state - HPLIP runtime persistent variables.
    [plugin]
    installed=0
    eula=0
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    [last_used]
    printer_name =
    working_dir = .
    device_uri = "hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW"
    [commands]
    scan = /usr/bin/xsane -V %SANE_URI%
    [installation]
    version = 3.11.10
    date_time = 2011-11-16 14:30:35
    [settings]
    systray_messages = 0
    systray_visible = 0
    [fax]
    email_address =
    voice_phone =
    [refresh]
    rate = 30
    enable = false
    type = 1
    [polling]
    enable = false
    device_list =
    interval = 5
    | DISCOVERED USB DEVICES |
    Device URI Model
    hp:/usb/Officejet_6500_E710n-z?s HP Officejet 6500 E710n-z
    erial=CN16F2402Q05JW
    | INSTALLED CUPS PRINTER QUEUES |
    B-403-271-A4-COLOR2
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-Color
    B403-271-A4-BW
    Type: Unknown
    Device URI: smb://mek-ps1.win.dtu.dk/403-271-A4-BW
    HP-Officejet-6500-E710n-z-FAX
    Type: Printer
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    PPD: /etc/cups/ppd/HP-Officejet-6500-E710n-z-FAX.ppd
    PPD Description: HP Officejet 6500 e710n-z, hpcups 3.11.10
    Printer status: printer HP-Officejet-6500-E710n-z-FAX is idle. enabled since 2011-11-16T01:00:45 CET
    Communication status: Good
    | SANE CONFIGURATION |
    'hpaio' in '/etc/sane.d/dll.conf'...
    OK, found. SANE backend 'hpaio' is properly set up.
    Checking output of 'scanimage -L'...
    device `hpaio:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW' is a Hewlett-Packard Officejet_6500_E710n-z all-in-one
    | PYTHON EXTENSIONS |
    Checking 'cupsext' CUPS extension...
    OK, found.
    Checking 'pcardext' Photocard extension...
    OK, found.
    Checking 'hpmudext' I/O extension...
    OK, found.
    Checking 'scanext' SANE scanning extension...
    OK, found.
    | USB I/O SETUP |
    Checking for permissions of USB attached printers...
    HP Device 0x5412 at 002:005:
    Device URI: hp:/usb/Officejet_6500_E710n-z?serial=CN16F2402Q05JW
    Device node: /dev/bus/usb/002/005
    Mode: 0664
    | USER GROUPS |
    lp adm dialout cdrom plugdev lpadmin admin sambashare vboxusers
    | SUMMARY |
    No errors or warnings.
    Done.
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    "Your printer has been succesfully configured on the wireless network. You may now unplug the USB cable"
    and
    "The Ethernet cable is plugged in which will prevent you from connecting to a wireless network. To connect wirelessly, remove the cable and try again. (VSA000)"
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    tjoff@mek-403-jakbo-01:~$ sudo hp-setup
    [sudo] password for tjoff:
    HP Linux Imaging and Printing System (ver. 3.11.10)
    Printer/Fax Setup Utility ver. 9.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
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    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    Content-Type: text/xml; charset=utf-8
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    Host: localhost
    User-Agent: hplip/3.0
    Content-Type: text/xml; charset=utf-8
    Content-Length: 0
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    tjoff@mek-403-jakbo-01:~$ hp-toolbox
    HP Linux Imaging and Printing System (ver. 3.11.10)
    HP Device Manager ver. 15.0
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
    under certain conditions. See COPYING file for more details.
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    Wifi Configuration Utility ver. 1.1
    Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
    This software comes with ABSOLUTELY NO WARRANTY.
    This is free software, and you are welcome to distribute it
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    View Solution.

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