HP officejet 6500A Printer Counter

Hi... i purchased a 2nd HP officejet 6500A printer from my friend...
Just want to ask if its possible to clear the following data in printer's memory?
Print usage information
Fax usage information
and print usage information
tnx

I will be glad to assist you with this problem. You can delete its memory and set it back to factory default.
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How do I accomplish HP Officejet 6500A printer installation after upgrade to Windows 8?

How do I accomplish HP Officejet 6500A printer installation after upgrade to Windows 8?

Hi,
Please do not touch to the printer, run installation setup on Windows 8 (old or new) machine. The CD may not run at all, what is your 6500A ? E710* what is * ?
Regards.
BH
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HP OfficeJet 6500A Printer Quality Report - PHA Drops Inquiry

I just installed new HP Officejet 920XL cartridges (Magenta, Cyan, Yellow) in my Officejet 6500A. I ran a Printer Quality Report from the printer menu after I installed the new cartridges. I noticed from the report that the PHA Drops for the Magenta and the Cyan cartridges is substantially less than the PHA Drops for the Yellow cartridge. I'm not sure what PHA Drops are but I would assume the number would be similar for all three cartridges since I just replaced them. Why would the Yellow number be substantially higher than the other two? (Magenta - 4350627000, Cyan - 4507370000, Yellow - 5558569000)

Hello jnedved,
Welcome to the HP Support Forums! I see you ran a print quality report after changing your cartridges and you were interested in the PHA count. The PHA is the Printhead Assembly, and the count number is the printheads drop count since being installed. It does not reflect the drop count of the new cartridges. To get a better understanding of how ink is used, please take a look here: Ink Usage in Inkjet Printers.
There could be many factors as to why the yellow PHA drop count is higher than the cyan and magenta cartridges including: ink used to service the printer, pages that you print (some may use more of one color than the others), ink evaporation, etc..
Ink is used in a number of ways throughout the printing process, from preparing the printer to print to the actual printing of documents, photographs and other materials. HP designs its inkjet printer systems to deliver outstanding value in printing customer documents while using enough ink to maintain a reliable printing system that delivers outstanding print quality over the life of the printer.
The PHA Drop count listed on the print quality reports are for warranty purposes only, I hope this helps!
Thank you,
HevnLgh
I work on behalf of HP
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How can i make my officejet 6500a print in black and white only?

I just bought an officejet 6500a and I can't figure out how to make it print in black in white only. I print a lot of stuff that doesn't need color and want to save my ink. On some prints it gives me that option when I print. but for the most part it doesn't allow me to change to black and white on things i am printing off the web

Pages 30-34 of the user manual for the Officejet 6500A covers how to change print preferences for the printer with both Mac and Windows. It covers documents, brochures and photos and covers finding the gray scale option. Here is a link to that manual http://goo.gl/6J61R .
I hope that this helps.
I am a former employee of HP...
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HP Officejet 6500A Printer Assistant

This may have been asked before and I thought I found the answer, but I can't find it again. I have an HP Officejet 6500A Plus. I have a shortcut on my desktop that is called "HP Printer Assistant - Shortcut". When I click on it, nothing happens and nothing opens up. I used to get a screen for the printer with various options, one of which was "activate scan to computer". When I activated it, I can load my document in the scanner, click on the screen, click on my computer and scan as a PDF. Without being able to open that shortcut, I can't activate it. So I have 2 questions:
How can I get that shortcut to open so that I can "activate scan to computer"? and
more importantly, is there another way to "activate scan to computer" without having to access that shortcut?
Another thing is, I do have the ability to scan. I can load the document, click on the scan shortcut, and scan from there. The difference is I have to do more steps and scan and save the document as opposed to doing scan to computer and it automatically saves it into a predetermined folder.
Hopefully I explained what I am looking for correctly. Any help will be appreciated!

Hello paknc96, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
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Jamieson
I work on behalf of HP
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My HP Officejet 6500A prints missing information from the computer or even when (I go to print a pag

My HP Officejet 6500A Plus prints missing information. I checked the ink and they are all full. This printer is only ONE day old!

This would be a printer driver setting, not InDesign.

How do i install my hp officejet 6500a printer without disc

how do i install my hp printer officejet 6500a without a disc?

boldmna50 wrote:
i last the cd for the officejete 6500Please read this post then provide some details. What printer model - there are a number of Officejet 6500 models? What operating system? Do you have a 32 bit or 64 bit version? You can click the "Support and Drivers" link at the top of the page, then enter the model. Pick the exact model, then select the operating system and look for a full featured driver for download. Do not connect the printer until instructed to by the installation program.

Leaving on Officejet 6500A printer

I used to turn my Epson inkjet printer on and off, and just got an Officejet 6500A. Read on a few sites that you should leave your printer on all the time - is that what you have experienced? Concerned that if you leave it on all the time the ink will clog.

I had down loaded the wrong print driver. My printer is a plus............ans had loaded the wrong print driver.

HP Officejet 6500A printer is idle and won't print

I have an HP Officejet 6500A all in one printer. I recently moved to a new home, hence new wireless IP address, which I think I have setup correctly as per the print Test page. I also have a USB connected to print, as I hardline as well when at my office desk for heavy workload. The printer says idle, and I cannot get it to print.

Welcome to the HP Community Forum. The easier thing might be to remove the printer software from the computer and then install a fresh copy from the printer's support site. Check and make sure you can download a new copy of the Full Feature Software before you remove the printer program from your computer. You might install the printer to print wirelessly so you know it will set up the new wireless information. Help, Instructions, and examples:Install Full Feature Software – Printer When you connect to the printer's support pages, be sure you grab a copy of the printer's User Guide. You might also take a look at the extensive number of how-to documents and helpful videos. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

HP officejet 6500A printer - unable to connect

unable to connect macbook pro to officejet 6500A plus
tried downloading software, updates, new drivers from apple and HP
device not found when setting up printer
any ideas (that don't involve buying a DELL laptop)

1. set up wireless connection on printer - all working fine
2. load software cd onto macbook
3. software cd loaded successfully
4. next step is to setup the connection to printeron macbook wirelessly
5. using software cd to complete this set up
6. but device not listed or found using os.10.6.6. nearby by printer function
7. uninstalled and reinstalled - same issue
8. have downloaded all the latest drivers for MAC & HP printers for MACs from respective sites, but 6 recurs

HP OfficeJet 6500A Printer goes offline shortly after setup

Hi,
Question is: How do I stop my HP 6500A e710a-f printer from going offline? (this is NOT the 6500A+)
I have a Dell laptop running Win8.0, connecting wirelessly via a Huawei B593 LTE router. Printer is HP 6500A using the E710a-f driver. Printer is attached to the router via an ethernet cable.
I can create a new HP 6500A printer and print a test page over the wireless network. However, shortly after this, the printer goes 'offline'. I have tried to re-connect by restarting the Printer Servies, but - again - this only helps for a short period of time. i have also re-created the printer from scratch by deleting and then re-creating the printer. Again, the same result.
This should be a standard offering for what is an expensive home office printer with standard ethernet ports. Most home offices use wireless routers - so this should be a simple connection.
I have looked through the Forums, but not seen any definitive answer - a lot of suggestions over the last few years, but no straight answer. Apart from the guy who left and bought an Epson instead........!
It cannot be that hard to fix what should be a standard offering for this printer.
Can someone help me?

Hi @MagnusB
It might be best to start with the basic ( I know you have probably done mot if not all already, but bear with me here). The following document well guide you through the necessary steps to begin. Please let me know the outcome of your efforts if you require further assistant; 'Printer is offline' Message Displays on the Computer and the HP Printer Will Not Print.
If you do indeed require additional assistance, please let me know what operating system, and version you have Mac or Windows?
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Sunshyn2005 - I work on behalf of HP

OfficeJet 6500A Printer appears to have ethernet disabled - port is blocked with yellow plug.

Hi, I bought an OfficeJet 6500A Plus around a year ago and have been using it with variable success using wireless internet. I thought it might help to connect it using wired ethernet, but I've just discovered that the ethernet port is blocked by a yellow plug.
From the documentation I've found online, this ought to be enabled, so I can't understand why it is not - can anybody explain what's going on?
This question was solved.
View Solution.

That is a shipping plug, just remove the plug and you will be able to attach the ethernet cable.
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HP Officejet 6500A Printer will not connect to WPA wireless network.

An HP Network Configuartion Report from my printer states that the printer's Authentication Type is WPA-PSK. My router is WPA2 or WPA and won't connect to the printer. What is the solution to this problem?

Hi DWILKEN welcome to the Forum,
I understand that you are trying to get your printer connected to your router. I will try my best to help you do this. In this document for Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point) are the steps needed to install the printer on the router. In order to connect them you will need to connect the printer to the wireless network before trying to install it on your computer.
Here is a document on How to Find the WEP or WPA Key or Password for Your Network as you will need this to connect your printer to your router.
I hope this information helps, let me know how it goes.
Thank you,
I worked on behalf of HP.

Need generic print drivers for HP OFFICEJET 6500A PRINTER-E710A to run on MS Server 2008

I am unable to locate them and do not have the luxury of plugging the printer directly into the server to have windows install a driver. Please help!

Hello-
That is great to hear. I was just installing Server 2008 in my Virtual Box.....
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Re: how do i install my hp officejet 6500a printer without disc

System installs. untill recently when I changed ink cartridges. Everything\seated properly.>When I closed the section. I get , and a four inh graphic with a small sun in the middle with the messagethe following cartridges appear to me missing aor damaged.Replaced cartridge 3 times. printer is non functional cleaned metal with a cutip and acohol. ould reallr use som help
[email protected]

Hi @mikey731
You can use the HP Printer Install Wizard to install the software without the CD, but the issue you are experiencing seems to be hardware related.
Please download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
Please use the following document to troubleshoot the issue; 'The following ink cartridge appears to be missing or damaged' Error Message Displays on the Printer....
If the issue persists, I suggest calling us. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. We will, at our option, either replace products under warranty that prove to be defective or refund the purchase price.
We could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP officejet 6500A Printer Counter

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