HP officejet 6500A printer - unable to connect

unable to connect macbook pro to officejet 6500A plus
tried downloading software, updates, new drivers from apple and HP
device not found when setting up printer
any ideas (that don't involve buying a DELL laptop)

1. set up wireless connection on printer - all working fine
2. load software cd onto macbook
3. software cd loaded successfully
4. next step is to setup the connection to printeron macbook wirelessly
5. using software cd to complete this set up
6. but device not listed or found using os.10.6.6. nearby by printer function
7. uninstalled and reinstalled - same issue
8. have downloaded all the latest drivers for MAC & HP printers for MACs from respective sites, but 6 recurs

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HP Officejet 6500A Printer will not connect to WPA wireless network.

An HP Network Configuartion Report from my printer states that the printer's Authentication Type is WPA-PSK. My router is WPA2 or WPA and won't connect to the printer. What is the solution to this problem?

Hi DWILKEN welcome to the Forum,
I understand that you are trying to get your printer connected to your router. I will try my best to help you do this. In this document for Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point) are the steps needed to install the printer on the router. In order to connect them you will need to connect the printer to the wireless network before trying to install it on your computer.
Here is a document on How to Find the WEP or WPA Key or Password for Your Network as you will need this to connect your printer to your router.
I hope this information helps, let me know how it goes.
Thank you,
I worked on behalf of HP.

HP Officejet Pro 8000 Wireless: HP printer unable to connect to wireless router.

Installing new printer, getting error msg saying HP printer unable to connect to wireless router. MAC address filtering may be enabled on your wireless router which can prevent HP printer from connecting to your wireless network during setup.
SOLUTION says: If MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC addressof your printer to the list of permitted devices for your wireless router before continuing.
My router is WD My Net N900 Router. MAC filtering is diabled. My security mode is WPA/WPA2 Personal.
I have run out of ideas to try and fix the issues, would appreciate some help.
Thanks,

Hi Jamshidk
I am surprised you are getting that message and you checked the router settings and it is showing that the Mac Filtering is disabled.
I would suggest connecting the printer to the router with a ethernet cable to get a valid IP address and then setup the wireless.
Print a configuration report.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c01554589&lc=en&product=3760410&tmp...
Type the IP address from the configuration page in the address bar into internet explorer browser. This will open the embedded web server for the printer. Click on the Networking tab, on the left hand side select wireless. After this is setup and applied, disconnect the ethernet cable.
Should be on the wireless network. Takes about 1 minute.
Run the add printer wizard.
Go to start, devices and printers and select add a printer. (Win 7)
Test the printer.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Printer Unable to connect on Windows 8.1 64 bit based Lenovo Laptop.

We have HP LaserJet 3030 all in one printer installed on Windows XP Professional. We are using LAN network to connect the printer on network. But our Printer Unable to connect on Windows 8.1 64 bit based Lenovo Laptop. Also check for windows update for this issue. Please fix this quickly.

Try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?
If you can't get a working installer via the standard download links, try the following download links instead:
iTunes 11.1.4 for Windows (32-bit) - iTunesSetup.exe
iTunes 11.1.4 for Windows (64-bit) - iTunes64Setup.exe

How do I accomplish HP Officejet 6500A printer installation after upgrade to Windows 8?

How do I accomplish HP Officejet 6500A printer installation after upgrade to Windows 8?

Hi,
Please do not touch to the printer, run installation setup on Windows 8 (old or new) machine. The CD may not run at all, what is your 6500A ? E710* what is * ?
Regards.
BH
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HP officejet 6500A Printer Counter

Hi... i purchased a 2nd HP officejet 6500A printer from my friend...
Just want to ask if its possible to clear the following data in printer's memory?
Print usage information
Fax usage information
and print usage information
tnx

I will be glad to assist you with this problem. You can delete its memory and set it back to factory default.
Please read your private messages.
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HP Officejet 6500A Plus not staying connected to wireless network

Just picked up a HP Officejet 6500A Plus e-All-in-One Printer - E710n the other week and set it all up and it was working wonderfully. But I noticed after it goes into sleep mode it disconnects from the wireless network and doesn't reconnect.
I will get a overview of how I have it all set up.
I have a DSL modem with a TRENDnet TEW-639GR router connected to it. I have set my router to reserve IP addresses for the computer and printer. That way I can leave the computer and printer wireless IP settings as automatic and they will always get the same IP address. I do this for the wireless network at my parents place as well and it works perfectly with their HP Photosmart C7280.
I also set up the HP ePrintCenter feature on the printer so that I can print by sending the printer an email. When I first set it all up this was working great. I tested it all and it was awesome. When I would log onto the ePrint website it would show as connected and it was all good.
So then what happened was it was all fine then the next day when we want to print something the computer says the printer is offline. I go on the HP ePrintCenter website and it says not connected. I print out a wireless network report page and it says not connected. After I printed that test page, I guess it woke up the printer enough or something as it then connected to the router and printed fine as well as showed up as connected on the ePrintCenter website. So all was good. Then the next day the printer goes to sleep and again it shows as disconnected.
Should it not be staying connected in sleep mode? How will the printer know something is being sent to it and that it should wake up if it is not staying connected?
Any suggestions of what I should change with the settings? I suppose I could try setting the IP settings as static on the printer itself but I shouldn't need to as I set it to static on the router. When it finally does reconnect it does always keep the same IP. If that is what is required I guess I could do that but then what is the point in having an automatic setting if it doesn't work? I would rather have this issue fixed that have to do a work around for it.
Thanks in advance!

Hi,
The printer should stay connected to your wireless network after the printer enters the sleep mode.
This is not an expected behavior.
I believe such an issue may be caused due to a signal quality or any conflict as too many broadcust on the same channel.
Please try the following steps in order to better understand the issue:
Follow the Wireless Setup Wizard if your printer currently disconnected
Enter the Setup menu.
Enter the Network menu.
Click Wireless.
Click Wireless Test Report.
What is the signal quality provided by the report and what channel used to broadcast by your router?
If you may scan and attach the report, it may help to better understand any possible cause.
Regards,
Shlomi
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Apple Airprint to HP Officejet 6500A Plus via Wired Connection to Router

Hi There,
So I've done a considerable amount of research into this across the internet and this forum and I'm still struggling to find a satisfactory solution.
I have an HP Officejet 6500A Plus connected by ethernet into my BT Homehub 3.
It is my understanding that even though this is a wired connection, as long as my iOS device (iPad 2 or iPhone 5) is connected to the same router, I should still be able to see this Officejet over through the airprint facility.
Unfortunately this is not the case. I only get the "No Airprint Printers Found" message on both devices. The only way I have managed to get my Mac Pro (Mavericks) to connect was to mannualy add using the IP address for the printer.
Can anyone give any guidance as to what I might be doing wrong? The printer is definitely connecting to the internet as I can print from my iOS devices using HP ePrint app for iOS.
Some might say well what is the problem, just use the HP app but this is not point. I believe if something has been implemented to make things easier then use it. I chose this printer specifically for this functionality so it's a little frustrating to find it so difficult to achieve the desired results.
Hope it's something straightforward and someone can help.
Thanks,
Steve
This question was solved.
View Solution.

Further to this request, and reading many more similar issues, I think I may resolved this.
I am not 100% sure but I have read some threads suggesting there are issues around BT's Homehub 3 and bonjour so this may be an issue.
I have tried the following over the past couple of days...
1) Completely reset my router (wiped all settings and started again) - No luck!
2) Tried changing from WPA2 to just WPA security - No luck!
3) Tried forwarding the bonjour ports to the printer - No luck!
4) Switched off router, printer and all iOS devices then powered back router, printer and then iOS devices - Printer appears on iOS devices but when print was selected, iOS device repeatedly returned Printer Not Connected error.
Finally, what seems to have done it (at least for now) was...
1) Unplugged ethernet from the Officejet and set it up as Wireless connection.
2) Powered down router, printer and all iOS devices then powered back up in the order stated earlier.
3) So far I have tried printing an email and a web page from my iOS devices and both have been sucessful.
Incidentally I had been struggling also to airplay from my iPhone and iPad until I started messing around with settings above and now this issue also seems to be resolved.
Due to variety of combinations (different printers, routers etc) people will have, it seems to be quite difficult to find a solution which addresses an individual problem however I hope some of my experimenting and findings might help others in some way.

Hp officejet pro 8610 - Unable to connect to server

Hello. I bought a printer hp officejet pro 8610. I have a home worth router Zyxel Keenetik. My laptop and smartphone access to the Internet via a router (to access the Internet proxy server is not required). I set up the printer on a wireless connection. Configured to print from a laptop to a local network - this works fine. And now trying to set up ePrint, but faced with the problem - I can not run a web-service on the printer. The message - "Unable to connect to server". I downloaded from HP new version of firmware for the printer and installed it, but the problem remained.

Hi,
Try setting a manual public DNS as following and check if that may help:
Open the Network tab within the printer's web page.
Select IPv4 within the Wireless section.
Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
Once the fields being updated, change the DNS section as following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4.
Apply and save the changes, then try enableing Web Services again and check for any difference.
Please let me know if that may help,
Shlomi
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Officejet 6500A plus won't connect to new wireless router

I recently purchased the Netgear R6250 Wireless Router. My HP Officejet 6500A plus was able to connect to my old router, the Netgear WNDR3400, but it will not connect to my new router using the WPS feature, nor the Pin method.
I get "An error has occured" message when using the WPS, and an "Invalid Passphrase" with the manual input. I have verified the passphrase several times with the same result.
Is the issue with my new router (i.e. I need to make some sort of change to its settings that are not indicated in the manual) or is there an issue with the Printer (i.e. something special needs to be done to allow it to connect to this new router)

Yes, download the user guide here.
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&product=4083977&
Follow the instructions to connect to wireless router. Page 224 Use the Setup Wizard.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

How do i install my hp officejet 6500a printer without disc

how do i install my hp printer officejet 6500a without a disc?

boldmna50 wrote:
i last the cd for the officejete 6500Please read this post then provide some details. What printer model - there are a number of Officejet 6500 models? What operating system? Do you have a 32 bit or 64 bit version? You can click the "Support and Drivers" link at the top of the page, then enter the model. Pick the exact model, then select the operating system and look for a full featured driver for download. Do not connect the printer until instructed to by the installation program.

HP Officejet 6500A printer is idle and won't print

I have an HP Officejet 6500A all in one printer. I recently moved to a new home, hence new wireless IP address, which I think I have setup correctly as per the print Test page. I also have a USB connected to print, as I hardline as well when at my office desk for heavy workload. The printer says idle, and I cannot get it to print.

Welcome to the HP Community Forum. The easier thing might be to remove the printer software from the computer and then install a fresh copy from the printer's support site. Check and make sure you can download a new copy of the Full Feature Software before you remove the printer program from your computer. You might install the printer to print wirelessly so you know it will set up the new wireless information. Help, Instructions, and examples:Install Full Feature Software – Printer When you connect to the printer's support pages, be sure you grab a copy of the printer's User Guide. You might also take a look at the extensive number of how-to documents and helpful videos. When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

OfficeJet 8600 Pro Unable to Connect to Server for eprint BUT is connected to nework

Just set up my 8600 and everything connected great until I tried to connect to enable web services on the printer. It says it is unable to connect to serve and asks if I want to enter a proxy. I dont understand why it cannot connect to server if my printer is connect to my network??

Hello cboucher78,
Welcome to the HP Support forums. I gather that you are getting an error message when you are trying enable the web services for your Officejet Pro 8600 printer.
The message you are getting is indicating that the printer cannot establish 2-way communication with the HP ePrint servers and needs some assistance. Please set a manual IP address and manual DNS servers to correct this. I have included a link to another post I did that has the steps with screen shots.
Regards,
Happytohelp01
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I work on behalf of HP

How can i make my officejet 6500a print in black and white only?

I just bought an officejet 6500a and I can't figure out how to make it print in black in white only. I print a lot of stuff that doesn't need color and want to save my ink. On some prints it gives me that option when I print. but for the most part it doesn't allow me to change to black and white on things i am printing off the web

Pages 30-34 of the user manual for the Officejet 6500A covers how to change print preferences for the printer with both Mac and Windows. It covers documents, brochures and photos and covers finding the gray scale option. Here is a link to that manual http://goo.gl/6J61R .
I hope that this helps.
I am a former employee of HP...
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HP LaserJet Pro CM1415fn Color Multifunction Printer unable to connect to webapps, webforms

Hello,
I'm able to print to my printer - HP LaserJet Pro CM1415fnw Color Multifunction Printer - over my local network and the printer is connected to the router via wireless connection. No connectivity issues as far as the local network goes..
The problem I'm having is that for the past week (perhaps longer but I only noticed it a week ago) I'm unable to download the web forms or web apps from the printer's screen menu. I keep getting the message: Unable to connect to the network, please check your network connection etc etc etc.
I successfully printed to my hpeprint email address, so at least the printer is connected to the eprint network, but still can't access/download any of the web forms or web apps.
Has anyone experiencd this? I'm really stuck, can't figure out what the issue could be seeing as how the printer seems to be working over the local network and am able to print documents that I send to me hp e-print email address. Any suggestions or assistance would be greatly appreciated. thanks in advance... Robert

You're lucky to have SOME ePrint functionality left! I got a new m177fw from HP and the printer simply won't enable ePrint. I get a constant connecting screen or connection error screen. There aren't any problems with my network and I spoke with a HP customer service representative over the phone and it seems they are clueless that ePrint is currently broken on HP's end.

HP officejet 6500A printer - unable to connect

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