HP Officejet 6700 Premium All-in-One

I am having a problem with my scanner as it will not find the PC Desktop. I have set up the network correctly and although the printer works vioa the network, the scanmner has stopped for some unknown reason. I am using windows 8 although I am unable to upgrade to  8.1.
I have downloaded scan doctor but this can not find the problem.  I have tried to uninstall the sopftware but each time it rolls it back and will not uninstall.  I have tried downloading the latest software OJ6700_1315.exe but this will not complete.
Any ideas?

Hi petermarks,
I understand you have an Officejet 6700 and are having issues installing, uninstalling and scanning. I will certainly do my best to assist you with this.
At this point, I'm not entirely sure where you are with the software, so I will recommend that you follow this Uninstalling the Printer Software document to remove everything via the Control Panel, and then please use the HP Printer Install Wizard to get the software reinstalled.
If this still doesn't work, can you please let me know where in the install/uninstall that you're getting errors, and what errors you're getting?
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Similar Messages

  • HP OFFICEJET 6700 PREMIUM ALL IN ONE PRINTER - FAX WON'T WORK

     Question: how do i make fax work voice over IP?

    Hello Cabin1958,
    Welcome to the HP Forums!
    I understand you would like to make the fax work with voice over IP using the Officejet 6700 premium. I will do my best to assist you! I would recommend following this entire HP document on Faxing with VoIP Services.
    Please post your results, as I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • HP Office Jet 6700 Premium All In One

    Printer works but copy function does not.  When copy is selected, it reads "starting to copy" but never does anything.  Have to turn off machine to get it to cancel "starting to copy".

    Hello amw1945! Welcome to the forums!
    I saw your post about how you cannot make a copy. I would suggest checking for a firmware update and completely power resetting the printer with leaving it unplugged for at least 60 seconds. Ensure the printer is plugged in directly to a wall outlet. Avoid power bars and surge protectors to test the copies.
    Getting the Latest Firmware and Product Updates
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
    Have a great day
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Officejet 6700 Premium says color cartridge is depleted and won't print at all

    My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink?  And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

    Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions.  There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges).  Many older model printers used the IPH style cartridge system: Tri-Color and Black.  Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems.  The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow.  If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge.  In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage:  The printer uses ink in many ways.  Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer.  For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead.  The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all.  In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change.  Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify.  As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

  • HP Officejet pro 8500A premium, all-in-one printer, scanner problems

    I have an HP Officejet pro 8500A premium, all-in-one printer.
    Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
    I use wireless scanning. Scanner only scans the first page then shows an error.
    Anyone have this problem as well and any possible solutions?
    Thanks

    The HP Scan works just fine in Mountain Lion for me. Always has.
    OfficeJet Pro 8500 A909a
    I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
    When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
    The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
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  • Is there a workaround for Officejet 6700 Premium for MacBook Air version 10.10

    Is there are a workaround for compatibility issue between OfficeJet 6700 Premium with MacBook Air OS X 10.10 Yosemite?

    Welcome to the forums @Bron15
    I read your post about wanting a work around for your Officejet 6700 to be used on 10.10.
    There is a Full Feature driver available for you to install on Yosemite, therefore it's fully compatible. Download the driver below. If there are any issues, please let me know what exactly the problems are.
    HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet 6700 Premium - Missing or Failed Printhead Error Message

    Can anyone help me troubleshoot the error message for an HP Officejet 6700 Premium Printer:Missing or failed printhead. The printhead appears to be missing, not detected, or incorrectly installed.This error message popped up in the middle of printing. I looked online and the only troubleshooting support they provided was to turn the printer off, unplug for 15 seconds, and turn back on. I did that 3 times now, and it has not solved the problem. Has anyone else had this error message and been able to resolve it, or will I just need to buy a new printer? I would appreciate any advice. Thank you. 

    Two months have gone by, and no feedback from HP whatsoever. It's clear that they are completely aware that there is a widespread defect on this model, and they have no plans to address it. I'm sure they weighed their options, whether it was in their best financial interest to either address the problem & provide support, or to sweep it under the rug & lose customers like ourselves. It looks like, in this case, we're expendable. I couldn't go too long without a printer, and since the definition of "insanity" is doing the same thing over & over while expecting a better result, I opted to choose a different brand. About 6 weeks ago, I chose an Epson WorkForce WF-7510 wide-format all-in-one. It retailed at $250, but is usually on-sale for a little over $200. It has been fantastic. It is light-years quieter & smoother running than HP 6700, has a very innovative feeder tray that opens & closes (and folds nearly flat in the closed position), and performs fantastically. It runs, looks, & feels far more substantial than the last two HP's we've owned. Claims that it's of office-grade quality isn't just fluffing / lip-service as it was with the 6700. It really is a professional-grade product. I'm sorry that it didn't work out with HP. They've lost a customer. I'm sure that we're far from the only ones. Based on this experience, and that HP is trying to avoid addressing what is obviously an epidemic problem for this model, I've learned not to give them anymore of our business.

  • Not recognizing HP OfficeJet 6700 Premium for Scanning

    Hi to all, 
    I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
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    Please help.
    Thank you.

    Hi ColleenM,
    I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
    Fix/Enhancement
    1) Enhance ePrint Diagnostic report for ePrint Setup.
    2) Improve ease of wireless setup.
    3) Enhanced Embedded Web Services.
    4) Improve Print Quality.
    5) Improve Airport Express connectivity.
    6) Improve the accuracy & reliability of ink level gauge.
    7) Improve ADF pick performance.
    8) Improved paper handling
    To check the version of your current printer firmware:
    Printer Information Screen
    1. From the Control panel, press Help (?) button, select Printer Information
    2. Use the down arrow button to scroll to the 2nd screen
    3. The current firmware revision will appear on the screen
    If you do not have Version MPM3CN1322DR you need the update.
    HP Officejet 6700 Premium e-All-in-One Firmware.
    Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet 6700 Premium - print on flash cards - 3x5?

    I have a Officejet 6700 Premium, it said media sizes supports 3x5  index cards. I am not sure what media sizes support is and if anyone can help me. Can this printer print on 3x5 index cards? If so and how?

    Hi @radicalrebel 
    Yes, you can print on 3x5 index cards.
    Source: Printer Specifications for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer ...
    You also asked, '"If so and how?".  You will need to adjust the print settings within the print dialog box, in the program you are printing from.  if you require further assistance, please let me know what operating system, and version do you have? Mac or Windows, and what program you are printing from.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Scanning with an Officejet 6700 Premium

    Hi!
    I'm having trouble scanning documents.
    My laptop is a MacBook Pro running OS X 10.10.1 (Yosemite).
    The printer is an Officejet 6700 Premium e-All-in-One. It is connented via WiFi -- the Printers & Scanners section of System Preferences lists it as HP Officejet 6700-AirPrint.
    I *can* print documents, so the setup is not entirely messed up...
    The printer makes copies, so the scanning hardware must be OK.
    I downloaded and installed fresh drivers from the HP website.
    I *can* scan documents by going to the printer's webpage, then to Scan > Webscan. This only works in Firefox, not in Chrome, and doesn't give me the option to select the are I'd like to scan. It's rather inconvenient.
    What *doesn't* work:
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    "Scan failed. The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)"
    Any help would be greatly appreciated! It would be wonderful if we could get Preview's Import from Scanner... function to work.
    Thanks,
    b

    Ha!
    I fixed it.
    Here's what I did:
    -Run HP Uninstaller to remove... everything?
    -Reboot the laptop.
    -Do a factory reset on the printer, then re-enter the WiFi password.
    -Download the driver (is that what it is?) from hp.com/support. I noticed that the file is called "HP Inkjet SW OSX Mavericks.pkg" even though my OS is called Yosemite.
    -Install that, following all prompts. When I added the printer I picked"HP Officejet 6700" rather than "AirPrint" for"Use:"even though AirPrint would have been the default and the choice of "Auto Select". See attached screenshot.
    -Go to Preview, menu File > Import from HP Officejet 6700... and test. Success!
    Of course I don't know which of these things made the difference, but it worked for me.
    Cheers,
    b

  • Can officejet 6700 premium print on construction paper

    Can this printer use construction paper?

    Hello Zaf57,
    Welcome to the HP Forums.
    I see that you are wanting to use construction paper in the printer.
    I am going to give you the Printer Specifications for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer ....
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    If it isn't listed, it is not supported.
    Thanks for your time.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • HP Photosmart Premium All-in-one c310a - How to print in black and white

    I want to print a color pdf file in b&w on my HP Photosmart Premium All-in-one c310a printer. When I go to "features" -> color options -> grayscale -> in the drop down box, there is only one choice - "high quality". There's no "black ink only" choice as I have seen in forums on similar printers.

    If you have the full feature drivers installed for this printer and there isn't a Black Ink Only option under Print in Grayscale, then this printer lacks the feature.  Typically the Black Ink Only options follows the drivers for some deskjets and most officejets, because of the office environments they are intended for.  Where as Photosmart printers are more aimed at printing photos. 
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • OfficeJet 6700 Premium Problems after Windows 8.1 update

    My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan.  Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan.  Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4.  I tried uninstalling all HP software first, but the same errors persist.  I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer.  Any help would be appreciated.

    Hello mfrank1,
    Welcome to the HP Forums.
    I see that you are having some printing issues since you upgraded to Windows 8.1.
    I do have a few troubleshooting steps that we can try to resolve this issue.
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    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet 4500 Wireless All-in-One Printer - G510n & Win 7. Installing since October Last Year.

    I have a Toshiba Satellite A665 Laptop with Windows 7 Home Premium OS.  Initially I installed the Printer software and Drivers from the product disc, connect via USB during setup as requested and the printer would work fine, until I shut it down at the end of the day.  The next day, I get the message that the "Drivers for Officejet 4500 Wireless All-in-One Printer - G510n are missing".  This all started last October and continues.   The Network diagnostic tool doesn't see the printer, but the Print & Scan Diagnostic tool identifies it, but then the program stops responding. 
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    It sounds like your printer IP address might be changing.   Have you run the HP print scan doctor?
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    I don't have a OfficeJet 4500 here, but if there is a wireless button you can push it, get the wireless menu, select IP address.   Does this match the IP Address you find when you select  "(Windows Start) --> All Programs --> HP --> HP OfficeJet 4500 --> Update IP Address" from Windows?
    If they don't match, use the IP address from the printer and type it into the Update IP Address window.  This may help...
    I am an HP employee.
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  • Hp officejet 6700 premium printer-printer failure

    I bought a HP officejet 6700 premium a month ago.  I installed the printer and it printed ok.  But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel.  The message says: There is a problem with the printer or ink system.  Turn printer off then on.  If problem persists, contact HP.  I have checked all ink cartridges.  They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work.   I have searched all over the HP website for help, but still can't find a solution for my printer problem.   I deeply appreciate, if someone can help me or give me directions to make my new printer works again.  Thanks.
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    ns42

    Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

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