HP Officejet 6700 Premium - Missing or Failed Printhead Error Message

Can anyone help me troubleshoot the error message for an HP Officejet 6700 Premium Printer:Missing or failed printhead. The printhead appears to be missing, not detected, or incorrectly installed.This error message popped up in the middle of printing. I looked online and the only troubleshooting support they provided was to turn the printer off, unplug for 15 seconds, and turn back on. I did that 3 times now, and it has not solved the problem. Has anyone else had this error message and been able to resolve it, or will I just need to buy a new printer? I would appreciate any advice. Thank you. 

Two months have gone by, and no feedback from HP whatsoever. It's clear that they are completely aware that there is a widespread defect on this model, and they have no plans to address it. I'm sure they weighed their options, whether it was in their best financial interest to either address the problem & provide support, or to sweep it under the rug & lose customers like ourselves. It looks like, in this case, we're expendable. I couldn't go too long without a printer, and since the definition of "insanity" is doing the same thing over & over while expecting a better result, I opted to choose a different brand. About 6 weeks ago, I chose an Epson WorkForce WF-7510 wide-format all-in-one. It retailed at $250, but is usually on-sale for a little over $200. It has been fantastic. It is light-years quieter & smoother running than HP 6700, has a very innovative feeder tray that opens & closes (and folds nearly flat in the closed position), and performs fantastically. It runs, looks, & feels far more substantial than the last two HP's we've owned. Claims that it's of office-grade quality isn't just fluffing / lip-service as it was with the 6700. It really is a professional-grade product. I'm sorry that it didn't work out with HP. They've lost a customer. I'm sure that we're far from the only ones. Based on this experience, and that HP is trying to avoid addressing what is obviously an epidemic problem for this model, I've learned not to give them anymore of our business.

Similar Messages

  • HP Officejet 6700 Premium - Error message: The printhead appears to be missing ...

    Our printer have worked fine for I think 18 months, but now I keep getting a message of "the printhead appears to be missing, not detected, orincorrectly installed".
    I have switched the machine on and off and I have reinstlalled the  ink cartrigeed and checked to make sure they were all installed correctly but still I am unable to print.
    Any suggestions?

    Hello @Utti , and welcome to the HP Forums!
    I see you're experiencing printhead issues.  I would like to try and help with that.
    I would recommend removing the ink cartridges from the printer, and performing a power reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest plugging the printer power into a different wall outlet.
    Another tool you can utilize would be this document on A 'Missing or Failed Printhead' Error Message Displays on the Printer or on the Computer.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Officejet Pro 8600 - Printhead error message

    Error message says printhead not attached or missing? I have already done what the book says - turn machine off and back on - take printhead out and put back in - I have done both these things many times and still get the error message. I did not change anything before this happened (ink etc) I used it for copying yesterday morning then went to use it to scan and the error message came up. Please help!

    Hello Tellarnijane,
    Welcome to the HP Forums.
    I see that your Officejt 8600, is giving you a message on missing printhead. I will do my best to help you with this.
    It's good to see that you've done a fair amount of troubleshooting already. I would still like to refer you to this document: A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe.... Please make sure that you have complete all the steps that recommends trying.
    If you have, then I would suggest contacting support for further assistance.
    HP Technical Support, North America 1-800-474-6836. For all other regions click here.
    http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
    Thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • HP Officejet Pro 8610 - Error Code: " 0xc19a0013" (missing or failed printhead)

    I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015.  The printer functioned properly - copy, fax, and scan, until two days ago.  Now, it does not print at all.  Received an error code: "0xc19a0013" (Missing or Failed Printhead).  An expanded version of the error code reads:  "The Printhead appears to be missing, not detected, or incorrectly installed.  Error Code: 0xc19a0013.   The printer uses a removable printhead, HP Ink Cartridges 950 (black) and  951(cmy).  I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.
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    This question was solved.
    View Solution.

    Contact HP technical support at 800-474-6836 for more options.
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    Country-language selector.
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  • OfficeJet 6700 Premium Problems after Windows 8.1 update

    My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan.  Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan.  Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4.  I tried uninstalling all HP software first, but the same errors persist.  I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer.  Any help would be appreciated.

    Hello mfrank1,
    Welcome to the HP Forums.
    I see that you are having some printing issues since you upgraded to Windows 8.1.
    I do have a few troubleshooting steps that we can try to resolve this issue.
    I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document:  Uninstalling the Printer Software.
    When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
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    When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
    Please save the download to the Desktop of the computer so that it creates it's own Icon.  Double click on the new Icon and follow the instructions.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium

    My Mac stoped printing. I am on ox 10.9 and I have a HP Officejet 6700 premium. I've reinstalled the drivers and tried several time . . . It just keeps telling me that the printer is busy.
    I also have a PC hocked up to the network and it prints fine.
    There is nothing wrong with my mac either because I have a dymo printer hocked up and it prints fine . . . 
    What gives?

    Hi HappyHarpo, 
    Thanks for your post and welcome to the HP Forum.
    At first step I suggest to restart your Mac and printer. If printer is in a network, also reboot the router first. Then try printing again. 
    If it still fails, I suggest to reset the printing system. Open Printers & Scanners and right-click the left side with the listed printer then choose Reset Printing System. 
    Then add the printer again, make sure next to "Use" the HP Printer/driver is selected correctly, and test printing. 
    Best regards,
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  • Officejet 6700 Premium says color cartridge is depleted and won't print at all

    My printer is only 5-6 months old, and refuses to print because it says the Yellow cartridge is depleted. I know it has not dried up and that it is still printing fine because I signed up for an app that prints out recipes every weekday (in color) and the page printed just this morning looked perfectly fine - the yellow showed up totally normal. The estimated ink level for the yellow cartridge does say that it is depleted, but how can that be when I have proof (from this morning's printout) that I still have yellow ink?  And, according to the manual, the printer will still print if one of the color cartridges is depleted, as long as the black is not depleted. The black is only half-used, so why is the manual giving false information and my printer still refuses to print anything? Very frustrated....

    Hey BoydJones, I see you are having an issue with your Officejet 6700 Premium and have a few questions.  There are 2 major types of ink systems for inkjet model printers: IPH (integrated printhead) and IIC (individual ink cartridges).  Many older model printers used the IPH style cartridge system: Tri-Color and Black.  Most newer printers use the IIC system, but not all. There was a reason for the paradigm shift in the ink systems.  The tri-color cartridge contained all 3 colors used in color printing: Cyan, Magenta, and Yellow.  If any one of the 3 ran out, then you had to replace the cartridge no matter how much of the other 2 remain in the cartridge.  In the IIC system one can change only the individual color that is out. As to the reason your color is draining from what appears to be little color usage:  The printer uses ink in many ways.  Ink is used when cleaning the printhead to ensure proper performance in print jobs, a small amount of color ink is placed below black ink to ensure a full rich black color and a long lasting printout, and ink is used to perform other preventative maintenance in the printer.  For more information on how ink is used in HP printers please click here. The reason one has to change the cartridge in the IIC style ink system is to prevent damage to the printhead of the unit by ink drying in the ports of the printhead.  The printhead in the 6700 premium is a stationary/permanent printhead and any damage of this nature could prevent the unit from printing at all.  In the 2 cartridge, IPH, system the printhead is contained with the cartridge and replaced with each cartridge change.  Thus, if one runs out of color and waits to replace the cartridge there will not be an issue of dried ink in the ports as the printhead is changed with the cartridge. I hope this helps to explain and clarify.  As well, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum. Jason

  • HP Officejet 6700 Premium, Won't print in black ink only

    Hello I have a officejet 6700 premium and im running windows 7 home. I recently ran out of the color cartridge yellow but i cannot afford to replace it right now and would like to know if there is a way to print only in black when my color cartridges are depleted. I tried selecting 'only black ink' under setting but when I tried to print it said i must replace the yellow cartridge before I can resume printing. Please help!

    The Officejet 6700 premium has separate printheads and ink supplies, with plumbing to connect them.  If one of the colors has run out completely printing will be blocked as ink is needed to keep the printhead from clogging.  While printing even black only the printhead would be waving around in the air and the color portion of the printhead could become clogged if there were not sufficient ink available for servicing.  Sorry, but you will need to replace the color cartridge.
    The document here decribes how ink is used in HP (and other) inkjet printers.  In the language of that document the Officeejt 6700 is an IIC printer.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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  • HP Officejet 6700 Premium Not connected for eprint

    Good evening,
    I bought a officejet 6700 Premium and I installed it 10 days ago, The printers worked properly for a couple of days.
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    Hi Antonio,
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    *** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
    If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

  • Scanning with an Officejet 6700 Premium

    Hi!
    I'm having trouble scanning documents.
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    Ha!
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    -Go to Preview, menu File > Import from HP Officejet 6700... and test. Success!
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    Cheers,
    b

  • Missing or failed printhead

    HP Officejet 6600. Readout on computer screen says, "Missing or Failed Printhead".
    Can I get a new printhead or fix the one I have. No one will touch it. They all say, "Buy a new one, it's cheaper".
    Thanks,
    Bearman iv

    Bearman
    The one from amazon is brand new so if yours came with them they should also have it.  You can always ask them on amazon.  When you go to the link scroll down to the bottom and there is an "ask a question" section.
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    Wanikiya and Dyami--Team Zigzag

  • Hp officejet 6700 premium printer-printer failure

    I bought a HP officejet 6700 premium a month ago.  I installed the printer and it printed ok.  But after a few day of use, it suddenly stopped printing and gave a Printer Failure massage on the front control panel.  The message says: There is a problem with the printer or ink system.  Turn printer off then on.  If problem persists, contact HP.  I have checked all ink cartridges.  They seem all ok (I have only print less than 10 pages since installed). I have turned power off and on several times but did'nt work.   I have searched all over the HP website for help, but still can't find a solution for my printer problem.   I deeply appreciate, if someone can help me or give me directions to make my new printer works again.  Thanks.
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    Did you get an answer? I think the problem lies with the blue print head with the gold pins, they get bent when you change out printer cartridges. Several folks have had this problem. I watched a youtube video of repairman saying both the 6600 and 6700 printer had this problem until HP changed the print heads. I am still fussing with HP about this but I am pretty certain I won't get any relief. Good luck

  • Is there a workaround for Officejet 6700 Premium for MacBook Air version 10.10

    Is there are a workaround for compatibility issue between OfficeJet 6700 Premium with MacBook Air OS X 10.10 Yosemite?

    Welcome to the forums @Bron15
    I read your post about wanting a work around for your Officejet 6700 to be used on 10.10.
    There is a Full Feature driver available for you to install on Yosemite, therefore it's fully compatible. Download the driver below. If there are any issues, please let me know what exactly the problems are.
    HP Officejet 6700 Premium e-All-in-One Printer series - H711 Full Feature Software and Driver
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet 6700 Premium & Macbook OS X 10.8.2

    Can anyone tell me how to solve my scan problem with my new HP Officejet 6700 Premium?  I am running Mountain Lion OS X 10.8.2 which does not support this particular printer.  Downloaded the driver that HP offers and all other printer functions work.

    I have the same problem but scan to a flash drive is not the option... I have to scan massive documents...
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  • OS X 10.10 for Officejet 6700 Premium?

    Is an OSX 10.10 (Yosemite) driver available yet for the HP Officejet 6700 Premium? 
    This question was solved.
    View Solution.

    Assuming you are using a network connection, try unplugging your router for 30 seconds and plug it back.
    Next restart your Mac and turn the printer Off and On again, then check for any difference.
    If that doesn't help, try resetting the printing system and check again:
    *Be aware that resetting the printer system will remove any existing print queue and reset any customized driver settings.
    Click the Apple menu, and then click System Preferences .
    Select Printers & Scanners.
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    Click OK to confirm the reset.
    Type your user Name and Password .
    Click OK . The printing system resets.
    Now click the plus sign and try adding the printer.
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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