HP officejet 6700 scanner issue

officejet 6700 scanning to Macbook pro - When scanning pictures they are showing black and white need them to be color.  How do I correct this?

Hi mcaacgel,
Welcome to the HP Support Forums. I understand that when scanning using your Officejet 6700 to your MacBook Pro that the scans are in black and white and not in color.
To better assist you, would you please provide additional information:
How is the printer connected (USB cable, ethernet, or wireless)?
What version of Mac OS X are you using on your MacBook Pro? whatsmyos.com
What software are you using to scan (HP Scan, Image Capture, or Apple Scan, etc)?
Is the printer plugged directly into a wall outlet?
Are you able to make a color photocopy?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Similar Messages

  • Scanner HP Officejet 6700 Scanner

    The 6700 is not recognised by the computer when asking to scan (printing works fine although HP did have to log in to set up)
    The scanner issue is baffling even the support at HP
    Any ideas please ?

    Hi again northwoodltd!
    Thanks for writing me back!
    I would first suggest (in order) powering off the computer and printer and unplugging the router (do not press any buttons on the router). Leave the router unplugged for one full minute.
    Then, in order, plug the router back in and wait one minute, power the printer back on and then the computer.
    Sometimes recycling the network will help the scanning problem you're having. Try scanning now and if you are still having the scanning issue, please run the HP Print and Scan Doctor and hopefully the tool will fix the issue. Please let me know the results from running the tool! If there is more of a serious issue the tool cannot fix, like a driver conflict, it will alert you.
    Hope to hear from you again
    Enjoy your Tuesday!
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • OfficeJet 6700 Line when scanning over ADF

    Hello guys,
    i've got a very strange problem with our OfficeJet 6700 Scanner.
    Since a few days, all scans have a vertical line on them when they are scanned using the ADF.
    The lines don't appear if i scan via flatbed.
    I've researched a bit and found out, that the problem could lay inside the ADF, so i opened the ADF an cleaned all parts described at this article from HP Support.
    But cleaning didn't help,  so i don't know what else could cause that problem.
    Does anybody have an advice for me?
    best regards and thanks in advance
    Markus

    Hi @MarkusF ,
    I read your post and see that you are getting lines when scanning from the ADF.  Thanks for providing the document you have already tried and had the same results. I would be happy to help you.
    Usually this issue is caused by a dirty glass or the printer isn't getting enough power. Since you already cleaned the glass and ADF, make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
    Updating the printer's firmware may also resolve this issue. Here is the link to get to the firmware for the printer. I see that the website is changed a bit. Select Option 2 and wait for the page to load and then select the link for firmware.
    Software and Drivers.
    If there is anything else I can help you with, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    Gemini02
    I work on behalf of HP

  • Scanner not working hp officejet 6700

    I have an Officejet 6700 Premium Printer..   When I hit scan to computer, it says no computer found.   I connected the printer to the computer with a USB cable and hit scan but window says waiting for scanner..   Printer works wirelessly w/ computer but is sporadic and sometimes have to restart printer to get it to connect wirelessly to computer..   tried to download software from hp but cant open the dmg file in my download file.   Error message says Officejet series 6700 image not recognized.

    Hello ramblindan,
    Welcome to the HP Forums.
    I see that you are having an issue with scanning to the computer.
    I also see that you had the printer connected on a wireless network and then attempted to scan over USB.  When the connection is changed from wireless to USB without adjusting the software, this can cause communication issues.
    I have a few steps that we can run through to troubleshoot the issue.
    First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
    I also suggest that we remove the usb cable from the printer and the computer and leave it off.
    Please click on the following link that troubleshoots when the Printer Does Not Maintain Wireless Connection.
    If this does not resolve the issue, please respond with which Operating System you are running.
    Which Windows Operating System am I running?
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    Thank you for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Severe connectivity issues OfficeJet 6700

    Just bought OfficeJet 6700. Downloaded installation from internet to my laptop - Windows 7. Every 2 minutes or so I get a message telling me that the scan to computer is no longer activated  - network connection to printer is lost. Therefore if I want to print something more than a page long - it stops about 2 pages in. Have re-installed twice - no difference.
    Same problem if I connect the printer to my router with an ethernet cable.
    Am seriously considering installing to use a USB cable which would make this new printer not a lot more useful than my old trusty £10.00 deskjet. Having not tried this I have no idea whether this would work either.
    Help!

    Jo - Sorry to hear yours never got sorted. I hope I have a bit more luck.
    Rudy - Thanks for coming back again. Regarding ports being forwarded, it's not going to be a problem with the router since the firewall only works between the LAN and WAN. If we forget about the wireless laptop for a moment, both the printer and desktop are plugged into adjacent ports on the BT hub so at that point it's only layer 2 switching involved - TCP/UDP ports and indeed IP as a whole, is not used since IP is layer 3.
    This has got me thinking though, that perhaps it's something to do with the PC firewall. Both PC's use Norton Internet Security. In Norton it says the printer app has full rights, but now I'm not convinced. Are you aware of any issues with Norton relating to this problem?

  • How change dpi with officejet 6700 prem..without usb.., scanner is connected true network...

    HP officejet 6700 premium
    on windows 7 64bit
    with hp pavilion core i7
    Id like to change the dpi.
    Not just from better to best but with dpi to 150 or something...?
    Can i do this without usb and true network?
    Witch software can i use or what can i do to change this?

    Install the full feature software and drivers and connect to your network and make your changes as that may be the only way, via software connected to the printer.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet 6700 - scanning problem, "device is busy. please try again later"

    I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
    When I use the HP Scan and Capture app is comes up with a message "Device is busy. Please try again later". I have installed the full software and also run the HP Print and Scan Doctor and it fails the driver check even after a full restart of both printer and laptop.
    I have tried everything wirelessly and also connecting the laptop to the printer via USB and nothing seems to work.
    When I try to scan direct from the printer/ scanner to the computer (ie. using the panel on the front of the printer) it recognises the computer but doesn't scan and suggests that the "scan application on the computer is currently in use".
    I have McAfee LiveSafe running and also tried switching that off but didn't seem to make any difference.
    Any ideas welcome. I really need to scan some things today and this is very frustrating.

    Hi,
    Please follow this HP document for scan issues
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
    hope this helps
    Although I am an HP employee, I am speaking for myself and not for HP.
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  • HP Officejet 6700 Premium All-in-One

    I am having a problem with my scanner as it will not find the PC Desktop. I have set up the network correctly and although the printer works vioa the network, the scanmner has stopped for some unknown reason. I am using windows 8 although I am unable to upgrade to  8.1.
    I have downloaded scan doctor but this can not find the problem.  I have tried to uninstall the sopftware but each time it rolls it back and will not uninstall.  I have tried downloading the latest software OJ6700_1315.exe but this will not complete.
    Any ideas?

    Hi petermarks,
    I understand you have an Officejet 6700 and are having issues installing, uninstalling and scanning. I will certainly do my best to assist you with this.
    At this point, I'm not entirely sure where you are with the software, so I will recommend that you follow this Uninstalling the Printer Software document to remove everything via the Control Panel, and then please use the HP Printer Install Wizard to get the software reinstalled.
    If this still doesn't work, can you please let me know where in the install/uninstall that you're getting errors, and what errors you're getting?
    Hope this helps, have a great day!!
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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    **MissTeriLynn**
    I work on behalf of HP

  • HP Officejet 6700 Premium

    Hi,
    I need advice regarding what to do so I again can scan on my printer.
    I have no clue why I suddenly  cannot scan. The message on the printer is:
    Windows: Open Hp Printer software, select Scanner Actions, and then select Manage Scan to Computer.
    I did not ever change any settings which is the reason why I dont understand what has happened nor do I understand exactly WHERE I am supposed to locate HP Printer software so I can select Scanner Actions
    I should mention my computer is a HP Sleekbook with Windows 8.1 installed.
    Hopefully somebody can tell me what to do.
    Thanks

    Hi cath9999,
    Welcome to the HP Forums! I understand that, you cannot scan with your HP Officejet 6700 premium to a Windows 8.1 PC. I am happy to help you with this scanning issue! I have a few questions for you:
    How is the printer connected? Wireless, Ethernet, or USB?
    Can you make copies with the printer?
    Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
    In the meantime, please try our HP Print and Scan Doctor, and let me know what happens.
    Thank you for posting, and have a great day!
    RnRMusicMan
    I work on behalf of HP
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  • Not recognizing HP OfficeJet 6700 Premium for Scanning

    Hi to all, 
    I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
    The manual says this below: 
    If your printer is connected to a network and you are scanning to a Windows
    computer, before you can scan from the control panel, you need to enable scanning
    from the software. From the computer desktop, click Start, select Programs or All
    Programs, select the folder for your HP printer, and then select the option for your
    HP printer. Double-click Scanner Actions, double-click Manage Scan to
    Computer, and then click Enable.
    I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
    Please help.
    Thank you.

    Hi ColleenM,
    I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
    On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
    Fix/Enhancement
    1) Enhance ePrint Diagnostic report for ePrint Setup.
    2) Improve ease of wireless setup.
    3) Enhanced Embedded Web Services.
    4) Improve Print Quality.
    5) Improve Airport Express connectivity.
    6) Improve the accuracy & reliability of ink level gauge.
    7) Improve ADF pick performance.
    8) Improved paper handling
    To check the version of your current printer firmware:
    Printer Information Screen
    1. From the Control panel, press Help (?) button, select Printer Information
    2. Use the down arrow button to scroll to the 2nd screen
    3. The current firmware revision will appear on the screen
    If you do not have Version MPM3CN1322DR you need the update.
    HP Officejet 6700 Premium e-All-in-One Firmware.
    Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Feeder on Officejet 6700 Premium won't take pages

    I am trying to fax multiple pages and I can't get the fax to take the pages.  It just keeps telling me to place the original in the automatic document feeder.  When I do this I hear the doorbell sound that says the papers are in place, but the printer is not recognizing that the papers are in place.  I have opened the lid and turned off and on the printer thinking may need to be reset, but to no avail.  I can fax from the scanner glass, but not from the feeder.  Someone help me figure out what's wrong with my printer.  Thanks in advance!
    I have a HP Officejet 6700 Premium Printer.

    Hello, 
    Please try the below mentioned steps that should resolve the issue.
    Clean the automatic document feeder (ADF)
    Follow these steps to clean the automatic document feeder (ADF), and then make blank copies to check if the issue is resolved.
    Step one: Clean the ADF rollers and separator padFollow these steps to clean the automatic document feeder (ADF).
    Gather the following materials:
    A clean, lint-free cloth, or any cloth that will not come apart or leave fibers
    Distilled, filtered, or bottled water (tap water might damage the product)
    Remove any originals from the document feeder tray.
    Figure 6: Remove any originals
    Press the Power button ( ) to turn off the product.
    Disconnect the power cord from the rear of the product.
    Lift the cover of the ADF until it stops.
    Figure 7: Lift the ADF cover
    Locate the pick rollers and the separator pad.
    Figure 8: Locations of the pick rollers and the separator pad
    1 - The ADF cover
    2 - The pick rollers
    3 - The separator pad
    Lightly dampen a clean lint-free cloth with distilled or bottled water, and then squeeze any excess liquid from the cloth.
    Use the damp cloth to wipe any residue off of the separator pad.
    Figure 9: The separator pad
    Use the damp cloth to wipe any residue off of the pick rollers.
    Figure 10:
    Dry the rollers and the separator pad with a clean, dry, lint-free cloth.
    Do not close the ADF cover. Continue to the next step to clean the glass strip in the automatic document feeder.
    Regards,
    Jabzi
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  • OfficeJet 6700 Premium Problems after Windows 8.1 update

    My Officejet 6700 Premium worked great wirelessly under Windows 7 to print & Scan.  Since updating to Windows 8.1, I can print to the printer wirelessly (having set it up manually from the printer), but the software won't load and I can't scan.  Setting up a network connection using downloaded HP software fails (it just says it failed, no error message), and trying to download the entire software package (which includes scan, which I need), also fails during step 1 of 4.  I tried uninstalling all HP software first, but the same errors persist.  I don't want to mess things up further (as I said, I'm able to print wirelessly now), but I really want to be able to scan to the computer.  Any help would be appreciated.

    Hello mfrank1,
    Welcome to the HP Forums.
    I see that you are having some printing issues since you upgraded to Windows 8.1.
    I do have a few troubleshooting steps that we can try to resolve this issue.
    I first suggest that we uninstall the old software and drivers. I realize that you have already attempted to do this but I still would like to try it again but this time using the following document:  Uninstalling the Printer Software.
    When you stated that you have the printer connected with a direct connection using wireless, is this with a Bluetooth connection? Do you have a Router that you are going through?
    Once the software is uninstalled, please restart the computer.  Please disable any firewalls or anti virus protection before starting the next step.
    When the computer is back up and running, please click on the following link for the HP Officejet Full Feature Software and Driver.
    Please save the download to the Desktop of the computer so that it creates it's own Icon.  Double click on the new Icon and follow the instructions.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thank you for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • OfficeJet 6700 - "Unable to communicate with printer" message after install

    I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
    I just installed the OfficeJet 6700 - installed OK.  I also updated software/firmware during the install process.
    Windows' "Devices & Printers" recognizes the HP as being installed.
    Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
    Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
    UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

    Sorry this is so long, but I tried to be through in my testing.
    Followed your suggested steps.
    I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
    I unplugged the USB cord from the laptop.
    I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
    After entering the IP address & clicking Next, it searched the network and returned this message:
    Additional port information required
    The device could not be identified.
    The device is not found on the network. Be sure that:
    1. The device is turned on.
    The network is connected.
    The device is properly configured.
    The address on the previous page is correct. (re: the page where the IP address is entered)
    If you are sure the address is correct, select the device type below.
    I selected Standard (Generic Network Card) and clicked Next.
    Summary dialog appeared and I clicked Finish.
    Clicked OK/Apply.
    Attempted to print. Like before, it sent the file to print queue - then nothing.
    Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
    Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
    Attempted to print. (I'm testing w/ Notepad and .txt files)
    I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
    ~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    I plugged in the USB cord again and re-ran the same series of tests.
    ~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
    ~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
    ~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
    Reconnected to the wireless network & verified that the IP address had not changed.
    Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
    Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

  • Officejet 6700 very slow to print does not scan to Imac

    I just purchased a new officejet 6700 from Costco it takes  at least 10 min to print if at all and does not scan to Imac the current osx is snow leopard 10.6.8 using an airport time machine as a my wireless router / backup I have charter internet with ARRIS modem model # TM502G its also very slow to run any functions in the hp utility I did notice that the home network ip and printer ip are different don't know if that is an issue or not any help would be appreciated thanx.

    Hello kennethburland,
    Welcome to the HP Forums! I understand your concerns with your Officejet 6700 Premium.
    What program are you printing from? Do you notice this issue occur from using multiple program(s)?
    Please follow this entire HP document on Slow Printing. Make sure you choose your correct operating system.
    You did indicate that your printer's IP address and your home network are different. The first three numbers of the IP address should be the same, but the last number(s) should be different. Please reference this HP document on Wireless Basic.
    Are you receiving any error message indicating why you are unable to scan a document to your computer?
    If you are receiving a "Connection Error", then please follow this HP document here. If the scanning software isn't responding, then follow this HP document here.
    Please inform me your troubleshooting steps.
    I worked on behalf of HP.

  • HP Officejet 6700 Fax not going through

    When I try to send a fax, it dials but never connects?

    Hi @Carlita61,
    Welcome to the HP Forums!
    I noticed that the fax is not going through with your HP Officejet 6700. I am happy to look into this for you!
    What type of phone service do you have? Analog or digital? Analog. Digital. What’s the Difference?
    If the phone service is analog, please see this guide, Cannot Send or Receive Faxes.
    If the phone service is digital, please go to this guide, How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line. Note: HP fax devices are designed to work with traditional analog phone services. They are not designed to work with digital phone services such as ADSL, PBX, ISDN, or VoIP. While HP fax products are not supported on these types of lines, they might work given appropriate setup and equipment.
    To find out if your phone service is analog or digital please contact your phone provider.
    Hope this information is helpful, and thank you for posting!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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