HP Officejet 6700 won't scan

When I orginally got this printer it scanned totally fine. Now something has changed..
When I try to scan to my computer, both through HP Scan or through the printers scan option, I get an error saying:
"The operation couldn’t be completed. (com.hp.scanhandler.error error 2.)" and Scan Failed.
I went into HP Utility and under "Scan to Computer" the enable scan to computer box is greyed out and I cannot click it!! There is a red icon with a messsage that says:
"Scan to computer cannot be enabled: The HP software required for Scan to Computer could not be located on this computer. Please download and install the latest HP recommended software for your device from http://www.hp.com/support, and then try again."
Soo... I went to the site provided, found my specific printer and dowloaded the software, making sure to select the Scanner option in the softward dowloads options when you open the file. Downloaded fine and I went through the process again and again same problems.
I unpluged the printer, plugged it back in and hit the little icon in the top left that looks like a paper with a "*" on top of it, that started some download/update which I let run all the way through. Once that way one I tried agai and still all the same problems.
How do I fix this!! I need to scan a document and I dont have a usb handy. I did a computer clean out a couple months ago and may have deleted hp utility by mistake because it wasnt an application before I started troubleshooting and downloaded it again. But it is downloaded now. The printer prints totally fine when I send documents to it and I can connect and look at th status from my laptop. How difficult is it to just scan a **bleep** file!!!!
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Looks like it fixed the problem! Thanks a lot

Similar Messages

HP Officejet 6700 won't scan or copy.

HP 6700 Premium has stopped scanning and copying. Drivers and firmware are up to date. Printing is not a problem.
When 'copy' is intiated the display shows the busy icon and then does nothing else.
When scan is initiated from the device, the same result with the exception of an error message on the computer. "Scanner Unreachable. Scanner communication cannot be established." When the scan is initiated from the computer the same result.
All fault finding on the communication error has been fruitless. The HP diagnostic tool finds the same error but offers no solution except to contact HP. It also seems misleading because I can print and fax without problems, the network is stable and all other network functions are ok. Switching on and off the firewalls made no difference to the error. The same behaviour is evident from multiple computers (all configured the same with W7Premium SP1).
I deduce that the problem lies with the scan head or workings and beyond my ability to remediate but I would welcome any advice on how to test further or what else might be the problem with scan and copy.

Hi @Algenon
It sounds to me like you are experiencing a scanner hardware failure. Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
If the printer is already connected to a wall outlet, or if you move it and the issue persists, please use the following document to troubleshoot the issue; A 'Scanner Failure' Message Displays on the Printer Control Panel.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP OfficeJet 6600 won't scan to my Mac Mini

HP OfficeJet 6600 won't scan to my Mac Mini

Scan from your Mac using Image Capture in your Applications folder. What version of OS X?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Not recognizing HP OfficeJet 6700 Premium for Scanning

Hi to all,
I bought and set up an HP OfficeJet 6700 Premium. It is working fine for printing. However it won't recognize the HP Office Jet for scanning. Attempted both from device and from PC. I get a message that device was "not found"...I am running Windows 7.1
The manual says this below:
If your printer is connected to a network and you are scanning to a Windows
computer, before you can scan from the control panel, you need to enable scanning
from the software. From the computer desktop, click Start, select Programs or All
Programs, select the folder for your HP printer, and then select the option for your
HP printer. Double-click Scanner Actions, double-click Manage Scan to
Computer, and then click Enable.
I see the HP printer from the Programs menu, but I cannot get to the instruction - Scanner Actions.
Please help.
Thank you.

Hi ColleenM,
I am sorry to hear you are having such difficulty scanning. The HP Print and Scan Doctor (PSDR) was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
On an unrelated note, there was a firmware update released for the Officejet 6700 that you may or may not need. This firmware update likely has nothing to so with the issue you are experiencing but I would like to take the opportunity to let you know about it. Having the newest update does the following:
Fix/Enhancement
1) Enhance ePrint Diagnostic report for ePrint Setup.
2) Improve ease of wireless setup.
3) Enhanced Embedded Web Services.
4) Improve Print Quality.
5) Improve Airport Express connectivity.
6) Improve the accuracy & reliability of ink level gauge.
7) Improve ADF pick performance.
8) Improved paper handling
To check the version of your current printer firmware:
Printer Information Screen
1. From the Control panel, press Help (?) button, select Printer Information
2. Use the down arrow button to scroll to the 2nd screen
3. The current firmware revision will appear on the screen
If you do not have Version MPM3CN1322DR you need the update.
HP Officejet 6700 Premium e-All-in-One Firmware.
Let me know what happens with the PSDR. If the issue persists let me know, I am eager to help you resolve this.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet 6500A won't scan.

My HP Officejet 6500A Plus E710n (purchased late 2011) won't scan. Prints just fine. I have a MacBook Pro with OS X Lion 10.7.5 (11G63) purchased late 2011.
I haven't scanned anything in over a year. When I tried to scan a document a few days ago, the problem began. After researching the Apple and HP boards, I uninstalled the original HP software and installed HP's updated software/updates/drivers. I also installed Apple's HP updates, still won't scan. Keep getting the error message "Scanner reported an error. Failed to open a session on the device."
I also deleted/re-added the printer and rebooted the MacBook umpteen times.
I see that when I re-add the printer, it comes up as Bonjour Multifunction (see photo), yet there's no mention of Bonjour in my Activity Monitor.
I'm stumped! Can anyone help? Thanks in advance.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

Hp officejet 4500 won't scan to my computer

Hi My printer won't scan to my computer. It says "No scan options". I could scan before, I'm not sure what happened. Please help. Thanks

Hello Sibongile,
Welcome to the HP Support Forums! I see you are not able to scan to your computer with your HP Officejet 4500, you had no problems previously it just started happening.
To better help you can you please let me know the Exact model of OJ 4500 you are using, there is more then one model in the 4500 series.
Please start here: How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG)
Make sure to enable to scan to computer option in the HP Printer Assistant. I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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My HP Officejet 4500 won't scan to my computer.

I have a HP Officejet 4500 Wireless and it won't scan to my computer. It will copy, but it won't scan. I have Windows 7. The error message I keep getting is "No Scan options." It says it needs a WPA Passphrase.

Hi,
Please refer the link below to troubleshoot the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

HP Officejet 6600 won't scan

I haHP Officejet 6600 that won't scan. It keeps saying computer not found. But it prints good.
Thanks

Hello jhparris1, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP officejet 6700 won't print on my Mac 0S X 10.7.5

Sorry, I know this question has been posed already, but all the solutions don't seem to work.
When I try to print, it'll sometimes say, "connecting to printer" then it says, "connected to printer" and then "printing" but nothing prints. Or sometimes it just doesn't seem to print at all.
I've installed the latest driver. I've deleted all the printers in my settings, then add it back in. Still no luck.
Suggestions?
This question was solved.
View Solution.

Hi @MDSSD,
Welcome to the HP Support Forums! I see sometimes when you try to print to your HP Officejet 6700 Premium you get a "connecting to printer" then says, "connected to printer" and then "printing" but nothing prints.
I would like you to start with the steps listed below:
Scrub/ Uninstall
• Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
• Click continue, click on one of the printers in the list.
• * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
• Click uninstall.
Reset Printing System
1. Click the Apple icon ( ), and then click System Preferences.
2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
3. Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
4. Click OK to confirm the reset.
5. Type the correct Name and Password.
6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol..
Repair Disk Permissions
1.On the Dock, click Applications, and then click Utilities.
2.Double-click Disk Utility.
3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
4.Click the Repair Disk Permissions button at the bottom of the window.
5.Once the repair is complete, restart the computer.
Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
HP Officejet Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
I hope this helps, please let me know the outcome!
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet 6700 Cannot Copy, Scan or Fax

I have an Officejet 6700 that I have barely used—and 99% of that was simple print jobs. After one batch of copies, I now get a notice stating that I cannot copy, scan, or fax. I don't care about the faxing, but I now need to do a decent amount of copying with this printer and am completely unable. When I try to copy I get a notice that the "original is jammed in the ADF". I have followed all instructions for checking this online that are available (and I have worked in publishing for 13 years and have a decent knowledge of copiers/printers) and I am certain that there is no paper jammed in the ADF. I have also tried unplugging the machine and plugging it back in several times.
Nothing works and am I frustrated that I have invested my money into a device that will not function at all for me after a minimal amount of use. Any suggestions for resloving this issue would be greatly appreciated.

Hi WilliamN,
Welcome to the HP Forums, I hope you enjoy your experience!
I understand you can't copy, fax or scan.
I will be happy to help you.
I would do a power reset this way to see if that will resolve the issue.
With the printer still turned on, disconnect the power cable from the back of the printer, if the printer has external power module with a detachable power cord disconnect it for 15 seconds and then reconnect it.
Hold down the power button for 10 seconds to drain the power.
Then disconnect the power cable from the wall outlet.
Wait 10 seconds and reconnect the power cable back to the wall outlet first, then the back of the printer and power it on again.
Make sure the printer is connected directly to wall outlet. (don't use a power hub or a surge protector) The printer requires more power when scanning or copying.
I have provided a document to check for paper jams in the unit and ADF. This might be the one you have already tried. 'Paper Jam' Message Displays on the Printer.
Please check your private messages.
In the forum beside your handle name just click on the envelope to view it.
Hope this helps.
Thank you for posting on the HP Forums.
Have a great day!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

OfficeJet 6700 Line when scanning over ADF

Hello guys,
i've got a very strange problem with our OfficeJet 6700 Scanner.
Since a few days, all scans have a vertical line on them when they are scanned using the ADF.
The lines don't appear if i scan via flatbed.
I've researched a bit and found out, that the problem could lay inside the ADF, so i opened the ADF an cleaned all parts described at this article from HP Support.
But cleaning didn't help, so i don't know what else could cause that problem.
Does anybody have an advice for me?
best regards and thanks in advance
Markus

Hi @MarkusF ,
I read your post and see that you are getting lines when scanning from the ADF. Thanks for providing the document you have already tried and had the same results. I would be happy to help you.
Usually this issue is caused by a dirty glass or the printer isn't getting enough power. Since you already cleaned the glass and ADF, make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation.
Updating the printer's firmware may also resolve this issue. Here is the link to get to the firmware for the printer. I see that the website is changed a bit. Select Option 2 and wait for the page to load and then select the link for firmware.
Software and Drivers.
If there is anything else I can help you with, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet 4620 won't scan to Mac with OSX 10.10

After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try scanning now and it should be functioning for you again.
Good luck
R a i n b o w 7000I work on behalf of HP
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Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet 150 won't scan

Hi, I've finally gotten the HP OfficeJet 150 to print, but when I insert a page to scan, it won't grab the paper. This is the worst HP product ever.

Since that didn't work, try uninstalling and reinstalling the printer and the HP software. I'll link the download below, so you don't have to search for it again. Let me know what happens.
HP Officejet Full Feature Software and Drivers - OS X 10.8
I'm also going to include links to the instructions for uninstalling and installing the printer, in case you need to reference them.
Uninstalling the Printer Software
Installing the Printer Software on a Wired (Ethernet) or Wireless Network (Using an Access Point)
I am a printer tech for HP.

New HP Officejet 6600 won't scan to MacBook Air

I bought new HP 6600, downloaded all the drivers set it up and it worked perfectly - for one week. I've now uninstalled and reinstalled drivers. My MacBook Air sees the printer and I watch it scan and see the text on my computer screen, but not saved in folder or in my Finder window?
Thanks to anyone who can help. My first time ever on this site.
David

Hello @dbvancouver and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet 6600 e-All-in-One Printer - H711a/H711g Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet 6700 won't scan

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