HP Officejet 6800 e-All-in-One-series - issues with printing from MSWord / Setup

I have been trying to set up the HP Officejet it seems for over 2 weeks - it works then doesn't - I dont want to return it but if it doesnt work proper .... I removed and reinstalled software - yesterday printed from MSWORD - today its not --- it will print pages off the internet but not from my MSWORD - its set up wirelessly - so frustrated - and what's worse is I am HP lover and now I cant even find a HP support phone number to call and I am pretty sure I remember being told while I was making my purchasing decision I could call HP for support with reference to set up when I bought the printer. Can someone tell me if the printer then not working is normal for this printer - with reference to printing MSWORD etc and if not is there some special place I am suppose to click to fix - thank you in advance 

Hi @TheoD,
Welcome to the HP Forums!
Sorry to hear about your frustration with not being able to print from MS Word with your HP Officejet 6800 printer. But I am happy to help!
It is definitely odd that this printer is not printing from MS Word but will from the Internet. I am not seeing much documentation for an HP Officejet 6800, is it possible that you have the HP Officejet 8600? Just double-checking to make sure I provide the correct information. To find your printer's Product/Model Number follow instructions in this link. Finding Your HP Product Model Number.
For further assistance, I will also need to know what Operating System you are using. Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
If you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Otherwise, if you still prefer to call someone, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Have a nice day!
RnRMusicMan
I work on behalf of HP
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