Hp officejet 6830 printing cancelled

Hi,
our new wireless printer (office jet pro 6830) works ok until we try to print in "best quality" mode or when the file contains lots of color (large black or colorful areas). In these case it just stops printing in the middle of the page, giving us the message "printing cancelled".
We have alsoi nstalled the official driver via the website
We are using windows 8.1.
Is there anything that we can do to make if work? Let me know if you need more info.
And thank you for you help!
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Hi,
Download and install the Fotfix below, it meant to adderss the exact behaviour as you describe:
http://support.microsoft.com/kb/3000461/en-us
Regards,
Shlomi
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