HP Officejet 7210 problem

The alignment pages look ok, have cleaned the print heads twice. Printer prints only half of every other line in document. Solutions?

ccornsilk wrote:
[snip] Every other line is half missing or faded. I didn't try cleaning the contacts yet, but as I said, I have now inserted 3 new cartridges. One that was purchased just today. Ok, it is not an HP cartridge. It is a refilled Office Max cartridge, but is that really going to make a difference? I know, it is probably your job to say "of course". [snip]
I do not work for HP (or anyone else for that matter), I am a volunteer here, so the following is not my job but is my experience: reman cartridges have been used up, returned to somewhere to be refilled, tested and repackaged. Along the way they are subject to various handling issues and the refilling and testing process can vary greatly in quality. See here for a study by Quality Logic (commissioned by HP) regarding the reliability of refilled cartridges. See especially Graph 2 on page 4.
That said, for an issue where a regular block of nozzles are not firing properly the most likely cause is not a clogged printhead but rather an electrical issue between the printer and cartrdige or an electrical fault with the printhead. Try printing a self test report as follo0ws (directiona re for my Officejet 7410, the 7210 should be similar): press setup, scroll to print reports, scroll to self test report and press OK. The resulting test page will include a nozzle pattern with a rectangular outline and solid well defined lines. If there are random misdirected or partially complete short segments (the ones about 1/8" long) this would indicate a problem with the printhead nozzles that may be corrected with nozzle cleaning. If there are missing nozzles in regular patterns then the issue is electrical, and it might be corrected by cleaning the contacts on the printer and the cartridge.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 7210 all-in-one duplex problem

Since connecting Officejet 7210 to laptop running Vista Business, the 2-sided printing accessory with rear tray is not recognised. I have been using the Deskjet 990C driver for 2-sided printing but it does not recognise the rear tray. Am unable to print photos using the rear tray, & when I try to load the 4x6 photo paper into main tray, the image will only print from the centre position of an A4 page, not the location when the tray is adjusted for the 4x6 (10cm x 15cm) stock. How can I enable the rear tray to feed the photo stock.
Is there an updated driver for the 7210 that supports the duplexer with rear tray or what other workaround can you recommend?
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Since the duplexer and rear tray were optional on the Officejet 7210 the driver will default to them being "not installed". Go to the printers folder, right click on the 7210, Properties, Device settings, Installable Options and set the Duplex Unit and the Rear Tray to installed, Apply, OK.
Once this is done the rear tray should be accessible and you can try duplex printing. You will probably need a patch to correct the back side printing upside down when duplexing, this is available as described here.
Regards,
Bob Headrick, MS MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Fax issue with HP OfficeJet 7210 All-in-one

Hi everyone,
I've got an issue with my HP OfficeJet 7210 All-in-one printer/fax (USB connection)
I'm under Mac OS X 10.5 (Leopard).
When I was under Tiger, my printer/fax worked properly.
After the upgrade to Leopard, the printer/fax was still installed (HP 7210 was displayed as installed in the printer list of the System Preferences).
The printer works fine but the fax doesn't ! An error consistenly occurs when I try to send a fax.
Thus, I decided to uninstall every HP components from my Mac. Then I proceeded a fresh install of the CD software/driver I received with my printer/fax.
During the installation, I get an error : "HP AIO TRAP has quit". I went further and continue the installation till the end by ignoring the problem.
The printer is still working fine but I'm unable to install my fax in the System Preferences because the fax simply doesn't appear either on the "Fax" tab or on the "More printer" tab.
Only an unuseful "Bluetooth" fax appear, I can install it but it's impossible to send a fax with it : http://users.cybernet.be/ptsalos/hp-leo1.png
In the "More printer" tab I got this : http://users.cybernet.be/ptsalos/hp-leo2.png ... It seems that no fax are detected (no fax are displayed in "HP AiO Télécopie" and the "Add" button is gray).
I hope you could help me !
PS: the fax works properly under Bootcamp with Windows XP PRO SP2
Thank you very much.
Message was edited by: phl00

OK, so enough software is available (or will so been available) for me to start posting these types of workarounds (and getting more of you up and running). And remember, what I am about to tell you is NOT supported by HP, so if you run into problems doing this do NOT call customer support. I am posting this stuff here to try to help out the community. I will stop posting if this gets abused (even once).
If you have an HP OfficeJet 7310 or 7210 printer, go to HP.com/support, tell it you have a 7410, and download the installer (follow my instructions on the [Beta Announcement|http://discussions.apple.com/thread.jspa?threadID=1252889&tstart=0 ] thread if you need more details.
Now follow these instructions:
Step 1: Run the installer, and follow the onscreen prompts.
Step 2: When the screen comes up to select your printer, check the box my printer isn't listed and continue.
Step 3: On the next screen select the OfficeJet 7400 Series and continue.
Step 4: Select the type of connectivity to your device.
Step 5: Install the software (this may take several minutes).
Step 6: When you get to the Setup Assistant, skip it. Make sure you de-select the two checkboxes before you continue otherwise it will remind you every time you log in.
Step 7: Go into the Print & Fax System Preference and manually add your print queue.
Step 8: Go into the Print & Fax System Preference and manually add your fax queue.
Step 9: Start using your device.
Congratulations, you now should have a fully functioning device under Leopard. So what won't work with this work around:
1) The documentation on your device will be wrong.
2) If you did not previously set up a station ID for the fax, one will not be set.
3) Device Manager will not know anything about your device so the functionality there will be pretty useless (most stuff can be done through other means though). However if you already have a Tiger install, even this should (theoretically work).
4) Good question, if you run into any other issues post them here, I may have forgotten something.
WARNING! WARNING! WARNING!
Please install the final drivers when they come out, and preferable the beta drivers too for your device too! Just because things are working for you does not mean that this configuration is supported (its not) or that there aren't any known problems (there may be, we certainly don't test it) so please take caution and update when possible.
Just trying to help.
Andrew

Vista/Windows 7 Duplex Patch for Officejet 7210 7310 7410 and Photosmart 2610 2710

Some printer model with automatic duplexers do not properly print the back page in Vista (or in Windows 7 if updated from Vista). In these models the back side is printed updside down regardless of the driver settings.
The attached zip file has a patch and instructions to correct this issue for the following printers:
Officejet 7210
Officejet 7310
Officejet 7410
Officejet L7300
Photosmart 2610
Photosmart 2710
Patches for other models may be available here.
This patch has been well tested, with over 1800 copies of this patch distributed via email since April 2007.
The zip file has two files
OJ7410.pdf contains detailed instructions to apply the patch. Opening this file requires Adobe Reader or a similar pdf viewer, available for free download.
hpo7x00t.gpd is the actual patch file.
To apply the patch download the zip file attached here. Extract the files into the %temp% directory, then open the OJ7410.pdf file and follow the instructions. If you have difficulty finding the %temp% directory you can find this directory by opening your "computer" folder and typing %temp% in the address bar.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V
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Attachments:
Officejet 7410 Vista Duplex Patch.zip ‏427 KB

[Placeholder for updates]
Message Edited by Bob_Headrick on 05-14-2009 12:39 PM
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Troubles scanning with HP Officejet 7210

So I can print from my Officejet 7210, but it's not letting me scan it. It's not recognizing it. I have uninstalled and reinstalled twice as well as rebooted my computer. I've even tried Mac's Image Capture and that also isn't recognizing it as a scanner.
Anyone have any suggestions?

Hi,
HP Printer scans in portrait direction and format. So the only way is scan then rotate to Landscape using hp scan application or any third party application manually.
Thanks for using hp printer, Have a Happy Printing.
Click on the "Thumbs up"button on the left to say "Thanks"
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Officejet 7210 has "died"

My HP officejet 7210 just stopped. No display on panel. No response to power switch. Checked power connector with meter and it has the proper 31 volts on the end of the connector. How do I get this unit opened so I can check for a loose wire or bad on/off switch?

I have never seen disassembly or service information for this model, but if you describe exactly the nature of your problem someone here may be able to provide some suggestions for repair.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

I have an HP Officejet 7210 all in one printer, have loaded Printer Pro to IPad, get successful test pages in the Print Pro App but can't print emails (or anything). error message is No AirPrinter found. How can I get connected?

I have an HP OfficeJet 7210 all in one printer, have loaded Printer Pro and had a successful test while in Printer Pro. When I try to print and email I get NO AIR PRINTER message, How can I connect my printer to my IPad and print emails.

Welcome to Apple Support Communities.
If you're using the Printer Pro app, you're not going to use AirPrint services.
They are not the same thing.
Are you using the 'Open In' option to get the email into Printer Pro for printing?
http://itunes.apple.com/us/app/printer-pro/id393313223?mt=8
Once installed, Printer Pro appears in the "Open In..." list on your device. This lets you print documents from Mail, Safari, ReaddleDocs and many other applications on your iPad that supports this function.
Using "Open In..." approach you can print files from many popular online storages: Dropbox, MobileMe iDisk, GoogleDocs. It just a matter of several taps to download your file via free Dropbox, iDisk or Google Docs application and send it to printer.

Need generic print driver for Officejet 7210 all-in-one on Windows 8.1

Updated my Windows 8 to Windows 8.1, which removed my print driver for an Officejet 7210 all-in-one. Attempted to reinstall. Error that file not found. Followed detailed process to a tee (deleted temp files, removed startup programs, everything). Driver doesn't work but printer does with other computers. Printer is no longer supported and no help (but is in great working condition).
I'm looking for a generic driver that would work with my printer and Windows 8.1. I really appreciate any help...
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Hi LChristofaro,
I have researched your error message and the Msiexec.exe error and it is an issue with windows installer. I recommend restarting your windows installer.
To do this:
1. Run "Services.msc" (without the quotation marks).
2. Double-click "Windows Installer" in the Services list.
3. Click Stop and click OK.
4. Click Start and click OK.
Restart you computer and try the install again.
Let me know if this helped.
Thank you,
I worked on behalf of HP.

Officejet 7210 all-in-one

I've had this printer for about 5 years, running on an XP system. I recently purchased a new computer running on Windows 7. Windows 7 found drivers to run the printer and it is up and going fine. However, I've lost the ability to scan with the printer. I have the old CD (version 4.7.1) but it's for XP. I can install that software to run my scans on the scanner part of the printer? If not, what are my other options?
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Hey there scott77, Welcome to the Forums!
I noticed you purchased a new computer now running Windows 7 and you are looking for the Full Feature Driver and Software so you can have the scanning capabilities back as you did with your XP.
The great news is, you don't need the disk as there is a download available for you to use to install the software.
Click here to get started and just click Download: HP Officejet 7210 All-in-One Printer
I really hope this helps you! Feel free to write me back on your progress!
Best wishes,
R a i n b o w 7000I work on behalf of HP
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Laserjet 3030 and Officejet 7210 both 'All in One'

Both printers purchased and being used in U.S. with 110V. Am thinking about taking them with me when I move to South Africa where voltage is 220. I believe Laserjet 3030 will work with a transformer and adapter on 220V, correct? And is it possible that Officejet 7210 has dual voltage built-in (looking at product specifications, but am not sure) and therefore I will only need an adapter? Thank you for all feedback.

Hi @MacBimmer ,
I see that you are experiencing issues adding the printer over the wireless network back onto Yosemite. I will certainly do my best to help you.
Power cycle the router and restart the Mac and printer.
Follow these steps to Verify and Repair the Disk Permissions.
On the Apple menu bar, click Go, then click Utilities.
From the sub menu on the right, double-click Disk Utility .
From the list on the left, select your drive or active partition.
Click the First Aid tab, then click Verify then Repair Disk Permissions.
Restart your computer.
Reset The Printing System:
Note: This will delete all the printers listed and you will have to add them back in again.
Go to the Apple, System Preferences, Printers and Scanners, hold down the control button on the keyboard and click your mouse in the white area on the left side of the window, select Reset Printing System when it comes up and put in the Mac password. Then click the + sign, select the printer, then click on the add button. (you might have to click on the dropdown to select the printer name from the list)
If you are having network issues, then add the printer through the IP Protocal.
After clicking the + button, select the IP across the top, type in the printer's IPv4 address, select jet direct below and then Apply.
Test the printer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Scanning in both HP Officejet 7210 and Samsung printer - the document scans but no file is generated - any ideas how to fix this? (It worked fine before installing Mavericks)

Scanning in both HP Officejet 7210 and Samsung printer - the document scans but no file is generated - any ideas how to fix this? (It worked fine before installing Mavericks)

PS: forgot to mention: if your printer is on your wifi network, you'll have to enter your wifi password on the printer to connect it to the network before Printers & Scanners will see it.
Sometimes a reset of the wifi system is needed too. A full set of directions would be:
Try:
uninstall all printer manufacturer apps and "utilities"
go to System Preferences > Printers & Scanners > Print
control-click on your printer in the column on the left
select "Reset Printing System..." and "reset" in the dialog that follows
do a factory reset on your printer. You'll have to consult the printer manual for how.
power down everything: modem, router, computer, and printer
power up each item in turn in the same order: modem, router, computer, and printer. Let each power up completely before moving on to the next
enter your wifi password in your printer so it can connect to the network
go back to printers & scanners and it should see your printer and download a driver for it from Apple
resist the temptation to install any printer manufacturer apps in the future.

CAnnot get HP Officejet 7210 All-in-One to install

Have attempted to install numerous ways the HP Officejet All-in-One 7210, using both HP sent disc for WIN7, Download from HP and Download from Microsoft. Have even done a regedit of all 'HP' and fresh restart. This printer worked fine under WIN XP Pro but now with a fresh install of WIN7. It runs through the install but won't print. In checking the properties of the Printer it shows model #unavailable, scanner unavailable and under driver shows nothing. Can someone help?
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How is the printer connected - USB or wired LAN? I would suggest you look in the CD for a util\ccc directory. In this directory should be a series of batch files, uninstall_L1.bat through uninstall_L4.bat. Disconnect the printer, then run the uninstall_L1, then uninstall_L2 and uninstall_L3 files. Next run the install program and do not connect the printer until prompted to by the installer.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Officejet Fax problem

I recently brought a HP Officejet Pro 8500 (910n) and cannot use it to fax. The printer's FAX troubleshooting told me the following. That I had two lines (4 wire) system in my house. To be able to fax I needed a 4 wire to 2 wire adapter or connection cable. The printer comes with a standard 2 wire (two center wires only) plug.
Has anyone ever had this problem before? Has anyone ever heard of a 2 wire to 4 wire adapter or cable?
The troubleshooter also had the United States listed as one of the countries having this problem.

HI,
Disconnect all cables and connect directly to a different wall outlet and try again.
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet 7500A problem

my problem with HP Officejet 7500A is that when one of the ink catridges become empty the printer does not stop printing which causes a waste in paper and ink? So is there a way to make the printer to stop printing when one of the ink catridges become empty.

Hello Steve,
Please refer to the attachment to check the settings in your driver.
You have to go to Advanced and do the selection for Borderless for A3 paper as shown.
Hope this helps.
I work for HP.
Attachments:
OJ 7500 A3 Borderless.png ‏49 KB

Officejet L7680 Problems with printing in Vista

My printer has totally stopped printing. I have unplugged, tried a test page, checked for jams etc. It will not print. I did change the ink cartridge for black as it was very low, but that did not do it either. We have the hp officejet pro L7680 all in one.Can you help?

Can you try to check if you can make a copy? (stand alone)
if yes, then its probably a connection or a software problem.
Let me know if you're able to copy or not.
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HP Officejet 7210 problem

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