HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

My printer has been functioning well for some time. When my some installed a new wireless modum I would often receive the error message "Unable to Communicate with Printer" but it would blink a few times, then connect and print. As of three days ago I receive that message when trying to print from both of my laptops. I am wireless and have checked the wireless signal and it is strong, The wirless connect symbol is lit on the printer. I ran a wireless Network Test Report on the printer and the results indicated no problems.
The printer woks if I use it manually to print or scan. Neither printing nor scanning work when command is sent from my computer. The Wireless Network Test Report printed fine. Interesting though the Wireless Network test Report had the following date: Jan-00-00 00:00AM.

Hello @Dalead,
Welcome to the HP Forums!
I understand you're receiving a message stating "Unable to communicate" when printing a document using the Officejet 7500 E910. I will do my best to assist you! I would recommend following this entire HP document on Printer Does Not Maintain Wireless Connection.
Try assigning a static IP address and let me know if this resolves your issue or not. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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Tourbles with HP Officejet 7500 E910

I have my HP Officejet 7500 E910 network, now i can not connect to my network switch, nor by wireless. Also i can not move into the printer software from its small monitor, the bottoms on the sides of the monitor are not working, Any help how to retrive my printer back?

Hello Primevent,
Welcome to the HP Forums.
I see that you are having an issue with connecting over a wireless network.
I do have a few steps that we can try to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Can't re-install HP Officejet 7500 E910

Hi,
Got in this morning and the printer wasn't working. I tried to fix it using the various steps in this forum but without a luck. Next I removed the printer, re-set the printer's wireless network and now trying to re install it.
However, when I tried to add printer via the Control Panel>Hardware and Sound>Devices and Printers, the computer does not pick up any devices (to be added).
When I clicked on 'The printer that I want isn't listed' and 'Add a printer using TCP/IP address pr hostname', then entered the IP adress, the computer still cant pick up any printer.
I have also unistalled the driver.
Can someone please help on how to re-install the printer and the driver as if I am installing it for the first time?
Regards

Hello @WestMelb ,
I understand that you are having issues installing the Officejet 7500 E910 onto your computer, in an attempt to fix the printer not working.
I would like to first as a few questions that will better allow me to assist you.
What is the version of Windows installed on the computer?
Print and share the results of a Wireless Test Report; touch Setup, Network, Wireless Menu and then Wireless Test Report.
What type of router is the printer and computer connected to?
Look forward to hearing back from you.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

OfficeJet 7500 E910 cannot print wirelessly

I have an OfficeJet 7500 E910 which will not print wirelessly the Error Message is "Unable to communicate with printer"
- Windows 7 64-bit
- Error Message is "Unable to communicate with printer"
- printer is connected to the wireless network ok & can access internet to check firmware status
- I have installed latest drivers, run the various fault fixing HP utilities, checked that the firmware is updated
- I have tried applying a manual ip address
- computer and network can see the printer and tell me that is has been installed over trhe network ok
Not sure what to try next...?
JW

Hello
Are you using any firewall or some security software in your computer?
If so, you can try troubleshooting the security/firewall settings using the steps provided here
http://www.hp.com/global/us/en/wireless/troubleshooting.html
Hope this helps
Ramya
I am an HP employee.

I have an officejet 7500 e910 cannot connect to my eprint web services.

I have an Officejet 7500 E910.
I registered and got my eprint address.
I tried to login and cannot remember my password. Tried forgot password link, entered email address, clicked ok, and nothing happens. the box stays, I don't get an email from hp, I cannot login to my printer's address, nothing....
Also tried connecting directly from printer's control panel. Nothing. Printer cannot connect to server, try using proxy settings, etc...
Could somebody please help me figure this out?

Make sure you are entering you personal email address not the printer's email address. Check your email spam folder for the email from hp. Let me know if this helps.
I am an HP employee

Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

I upgraded my new iPad (iPad 3) to IOS 6 and everything went well except Siri won't launch apps. When asked say "launch Facebook" Siri responds with "it doesn't look like you have an app named Facebook" and I get the same results when trying to launch any

I upgraded my new iPad (iPad 3) to IOS 6 and everything went well except Siri won’t launch apps. When asked say “launch Facebook” Siri responds with “it doesn’t look like you have an app named Facebook” and I get the same results when trying to launch any app. Siri works for everything else it just won’t launch apps. Any ideas? Thanks.

I have this same problem... Seems like nobody else does. Siri won't launch any apps for me, including native apps.

New HP Office jet Pro 8610 defaults to FAX when asked to print from my Lenovo.

New HP Office Jet Pro 8610 worked for 1 day after installation. Printed & Scanned OK both sided. Did not connect for Fax as don't use it. After printing a couple of documents & scanning some from the Lenovo think Pad Laptop the 8610 has suddenly always defaulted to the fax send page when asked to print any document. Still scans perfectly. I can print the same documents by emailing them to my IPhone then requesting print. Why won't it print docs from the laptop??? What can I do to overcome the problem as its slow to have to go thru the phone. (I'm 89 years old) Please help. 2Wood.

Hi @jodanalynn ,
I see by your post that you need to reset the printer. I will be happy to help you.
I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HT1430 I am getting a message asking me to enter my Facebook password in the Settings. However, when I enter it, I get the message "unable to communicate with server." It's driving me crazy!

I can't connect with the Facebook server. When I tried to connect with Facebook when playing Candy Crush, I got the message to "enter password for "" in Settings. When I go to Settings, it says "There was a problem accessing your account. Please reenter the password for [my name]." Then, when I type in my password, I get the message "unable to communicate with server."
I tried deleting my Facebook account and then reinstalling it, but the problem continues. Any ideas?

Dear Tomarshe
I had the same problem a couple of weeks back.
What I did was that I restarted that Ipad of mine and voila!
Problem solved!
hope this helped!
- DASHdotDASHdot

OfficeJet 6700 - "Unable to communicate with printer" message after install

I am on a hybrid network with Windows 7, 64-bit. Printer is hard-wired to the router (ethernet) but laptops are wireless. Installation doesn't allow for a hybrid option, just wireless or wired, so I installed as wired.
I just installed the OfficeJet 6700 - installed OK. I also updated software/firmware during the install process.
Windows' "Devices & Printers" recognizes the HP as being installed.
Printer is able to produce the network configuration page, etc. so we know the printer is functional, but when I try to print I get an "Unable to communicate with printer" message.
Windows' "Devices and Printers" troubleshooter thinks the driver is not installed, but as I mentioned, I just installed software from the CD.
UPDATE: I was able to install & print without problems on my wife's Win7, 64-bit laptop. Something about mine seems to be the issue. Also, HP Print & Scan Doctor reports that everything checks out OK, but when I try to print a test page at the end of the good doctor's diagnosis, I am still "unable to communicate with printer."

Sorry this is so long, but I tried to be through in my testing.
Followed your suggested steps.
I had previously set a static IP address, but just to be thorough, re-set it again with the same address.
I unplugged the USB cord from the laptop.
I began with the device labeled "HP OfficeJet 6700 (Copy 1)," which was set as the default printer.
After entering the IP address & clicking Next, it searched the network and returned this message:
Additional port information required
The device could not be identified.
The device is not found on the network. Be sure that:
1. The device is turned on.
The network is connected.
The device is properly configured.
The address on the previous page is correct. (re: the page where the IP address is entered)
If you are sure the address is correct, select the device type below.
I selected Standard (Generic Network Card) and clicked Next.
Summary dialog appeared and I clicked Finish.
Clicked OK/Apply.
Attempted to print. Like before, it sent the file to print queue - then nothing.
Right-clicked on the "Copy 1" device and selected Troubleshoot. Returned the message: Make printer "Fax HP OfficeJet 6700 the default printer" - even though this copy is already the default printer. (Usually when the original copy is set as the default, this copy is automatically re-named "Fax HP OfficeJet 6700.") I chose "Apply this fix."
Summary page said "Troubleshooting has completed." I closed the troubleshooter and attempted to print. I closed the Devices & Printers window so it could refresh. Re-opened Devices & Printers. Now the default printer is named "Fax HP OfficeJet 6700." The other device is grayed out and is simply named "HP OfficeJet 6700."
Attempted to print. (I'm testing w/ Notepad and .txt files)
I have 3 choices in the Notepad's printer dialog box but only 2 devices showing in the Devices & Printers window:
~ "Fax HP OfficeJet 6700" - This is the default printer in the Devices and Printers window. I clicked on Print & rec'd an error message: "Send Fax - HP Officejet 6700. There is a problem communicating with the Printer. Check your USB connection & verify that the printer is ready." Notepad's print dialog box shows status as Offline. I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is the printer that shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." There is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. Notepad's print dialog box shows status as "Ready." In Devices & Printers, when I right-click on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing," 2 HP devices are listed - the one labeled "Copy 1" and the one labeled "Fax." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
I plugged in the USB cord again and re-ran the same series of tests.
~ "Fax HP OfficeJet 6700" - This is still the default printer in the Devices and Printers window. Notepad's print dialog box shows status as "Ready." The fax window opened, waiting me to enter the recipient's name, add a cover sheet, etc. I closed the fax window. The .txt file was in the print queue for the "Fax" device, so I canceled all documents in the print queue.
~ "HP OfficeJet 6700." When I choose this printer option, Notepad's print dialog box shows status as "Paused - Offline." I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This is grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)." Again, there is no printer by this name in the Devices and Printers window even tho' it shows in Notepad's print dialog box. This is one of 2 choices in the device labeled "Fax" - the default device. Notepad's print dialog box shows status as "Ready." I clicked on "Print" and like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Next, I used the printer's touch screen interface and turned the wireless connection off, leaving the USB cord plugged in.
~ "Fax HP OfficeJet 6700" - Status: Ready. The fax window opened, same as before. I closed the fax window & canceled all documents in the print queue.
~ "HP OfficeJet 6700 - Status: Paused - Offline. I clicked on "Print" anyway, and like before, it sent the file to print queue - then nothing. This one shows as grayed out in the Devices & Printers window. I canceled all documents in the print queue.
~ "HP OfficeJet 6700 (Copy 1)" - Status: Error. I clicked Apply, then Print. Again, this is one of 2 choices in the device labeled "Fax" - the default device. Like before, it sent the file to print queue - then nothing. I canceled all documents in the print queue.
Reconnected to the wireless network & verified that the IP address had not changed.
Tried again to print using "HP OfficeJet 6700 (Copy 1)" - Status: Ready. I clicked Print and again, it sent the file to print queue - then nothing. This is still listed as one of 2 choices in the device labeled "Fax" - the default device." Like before, I canceled all documents in the print queue.
Next, I right-clicked on the one labeled "Fax OfficeJet 6700" (the default device) and choose "See what's printing" and selected the device labeled "HP OfficeJet 6700 (Copy 1)." In the print queue window, when I click on "Printer, one of my options is "Set as Default Printer." As soon as I did that, the device in the Devices & Printers window was renamed as "HP OfficeJet 6700 (Copy 1)" - no longer named "Fax." I tried to print again. Once again, file was sent to the print queue but never printed.

HP Officejet 6700 "unable to communicate with printer".

Before I left on vacation, the wireless printer was working fine. Now I get this error message. I have disconnected and reconnected everything. I have run the diagnostic tests and the wireless network checks out fine. I have tried everything in the troubleshooting guide to no avail. I think it's probably a setting somewhere, but I can't figure out where. Help!!!!

I have the same problem with an HP OfficeJet 8600 Plus.
It worked last week, this week it gives "Unable to communicate with printer" on both of our PCs (XP, Vista).
I have tried all of these:
Rebooting router
Rebooting printer (5 times)
Rerunning the wireless setup wizard on the printer (3 times).
Start menu > HP OfficeJet Pro 8600 > Update IP Address (3 times)
Download & run latest HP Print and Scan Doctor (connected via USB cable) (once)
On the print & scan doctor, it gave no errors or warnings, and appears to have completed successfully. Nonetheless when I clicked on 'print test page' from within the HP Print and Scan doctor, I still get the "Unable to Communicate with Printer" popup box.
On the 'HP Hardware DIagnostic Utility 3.1 "Wizard" tab, Connectivity and Device Status bogh gave green checks, and, the 'Print Test' WAS SUCCESSFUL in printing a page from within that utility. Hardware DIagnostic Utility 3.1 completed with all tests marked successful. All other printing still fails, e.g. regular printing and Windows 'Print Test Page' still fails with the Unable to Communicate with Printer error.
The HP Hardware Diagnostic Utility 3.1 'Printer Data' tab says I am running Firmware Version CLP1CN1232AR, Born On Date 10/3/2012, Software Version 25.0.169.0, Printer Driver Version 06.64.00.994.
My printer is less than 1 year old -- has it died/shoud I start up the warranty process, or is there something yet to try?

HP Officejet Pro 8100 unable to communicate with printer, but still prints

Hello,
I have an Officejet Pro 8100 connected to a Windows XP SP3 computer via USB.
When installing I downloaded the latest drivers off the HP webiste and followed the instructions for installing the printer and connecting via USB. While installing I only installed the basic print driver.
The printer appeared to install correctly.
When printing (test page, or from other programs such as Word or Excell), the printer will actually print the requested document, however, an error box will pop up saying "Unable to communicate with printer". The only option on the error box is the cancel the current print job.
Before cancelling the print job, even though the printer actually printed the document, I can still see the document in the print queue until I click the "Cancel" button on the error box.
I have deleted the printer, uninstalled and reinstalled twice, but the issue persists.
Any ideas?

Hi aconway,
I hate to hear you are having issues. This could be caused by a port issue, bad USB cable/hub/switch connection, or possibly a spooler or driver issue. Click Here to run the print and scan doctor (select OS, then click the + sign beside utility diagnostic tools, click the download button next to print and scan doctor). If you would like to learn more about your product, Click Here.
Suggestions:
1. Run the print and scan doctor to identify any port issues
2. Connect unit directly to PC with new USB cable that meets specifications(no longer than 4-6ft).
3. Remove any hubs or switches if being used.
Hope this helps!
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

HP 5510,windows 7, new setup of printer, "unable to communicate with printer" when i try to print

HP 5510, Windows 7, new printer, just picked it up!, "unable to communicate with printer" when I try to print a page, all network conections check out OK with Print Diagnostic Utility.

Are you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
After it restarts the spooler go ahead and retry printing. Let me know if this works.
Thanks,
Sean
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Unable to communicate with product message when installing laserjet cp1525nw printer

I have a cp1525nw wireless printer that use to work fine wirelessly. I changed my router password (linksys router) and now can't connect. I have tried changing the password back to the original password and it still will not connect. So I when back to the changed password.
I have tried resetting the printer to the default settings, removed all HP software, deleted all temp files, rebooted machine and attempted to reinstall the printer. The software loads fine, I've connected the USB cord and then get the dreaded "Unable to communicate with product" message. I have previously tried to connect by WPS and that didn't work either.
The Wireless Network Test Report shows that the Network Name Found test is Fail. The Network Summary report shows a different Network Name under the wireless Network Configuration section than my network's SSID.
What do I need to do?

Hello,
I see that you are having issues setting up the printer over the wireless network. I will certainly do my best to help you.
The password might not be recognized by the printer, if there are spaces or special characters in it.
Restore the printer defaults. Press the OK button, select Network Config, then select Restore Defaults.
Print a configuration page to make sure the SSID and the IPv4 address are cleared.
Printing a Configuration Report.
Run the printer software again and select Add a Device to setup the wireless again.
If you are having issues, then uninstall and reinstall the software to configure the wireless.
Uninstalling the Printer Software.
HP LaserJet Pro CP1525nw Color Printer Drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP Officejet Pro 8600: "Unable to Communicate with Printer" error message

I receive the error message "Unable to Communicate with Printer" regularly when I print. Sometimes it will print 3 or 4 times just fine before I get this message. Sometimes it happens my first try at printing. I then have to reboot my computer to get it to work again. My OS is Windows 7 and my printer is an HP Officejet Pro 8600. My printer is wired to my computer. I have tried re-installing the printer software but this did not help. I've had this printer for only four months. Started happening after the second month. Any suggestions?

I finally solved it. Reflecting back on previous message boards I decided to try one last time. Some posters have found the problem in the Antivirus, Firewall protections. (By the way, I had even upgraded my router with no luck).I have Norton AntiVirus provided by the cable company.1. I turned off everything in the firewall. Although this left me vulnerable for a few mintues, I needed a fast test.2. It worked! I was able to print something immediately.3. I went back into the firewall, turned everything back on but turned off an individual switch within the firewall that said to "share the printer. "4. After turning it off, I was able to print and still have the most important parts of the firewall.This ultimately met my needs.Perhaps HP could:1. Do a better job at beta testing prior to release, including various brands of firewalls. Is there even a beta test process?2. Provide a better description of the error since all indicators within the drivers say the printer is connected. There should be a message indicating that it's connected but unable to print due to firewall protections.

HP Officejet 7500 E910 Network. When asked to print "Unable to Communicate with Printer"

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