Hp officejet 7610 scan result is blue stripes

i've been having problem with my officejet 7610 which in my case the scanning output for color scanning is all blue stripes and is unusable. Please help, cause i need to scan really important docs.. Thank u for ur help.

Hey there @waskitoputro 
Welcome to the forums!
I read about the scanning quality issues you're having with your Officejet 7610 on Windows 8.1 and I would like to help.
Please try these few steps and get back to me with the results.
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Check for a Firmware Update: Getting the Latest Firmware and Product Updates
Test a copy from the front of the printer. Was there any issues?
Test a scan from the PC. What did the scan look like?
If there was an issue with the scan only, run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Hope to hear from you!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    Say thanks by clicking the Kudos thumb up in the post.
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    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    This question was solved.
    View Solution.

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    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

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