HP OfficeJet 7612 - Can't scan on OS X Yosemite

Hi, i am having trouble connecting a HP OfficeJet 7612 to a Macbook Air running OS X Yosemite 10.10.2 (14C109).
When searching for printers through the HP Utility setup or just by adding a printer it does not show in the list of available printers.
I can add the printer by IP address but i can only print to it. It says at the bottom of the window "Please note: An IP connection is supported. However, only the print feature will work properly."
The printer is connected to the router via ethernet and the Macbook is connected to the router via Wifi.
Things i have tried already:
Uninstalling the driver, printer and software with the HP Uninstaller, this includes a "Reset printing system…"
Downloading and installing the latest drivers and software from the HP website.
Repairing Disk Permissions.
In EWS chaning the Bonjour Highest Priority Service to 9100 Printing.
Any help would be really appreicated thanks!

Hi @JWest28
Based on what you have described, I don't feel the issue is related to the software or Mac, instead, I have a feeling the issue is related to the network. Specifically, the Bonjour protocol or the IP setting.
Please disable the IPv6 on from the front panel of the printer with the following instructions;
Scroll to the second screen of the home menu
Touch Setup
Choose Network Setup
Touch Advanced Settings
In the IPv6 option, choose 'Off'
If the issue persists, let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection.
Also, make sure that your router can forward Bonjour packets, and then restart the Apple device. Follow these steps to make sure that your router can forward Bonjour packets, and then turn the Apple device off and on.
Step 1: Make sure that your router can forward Bonjour packets. Not all wireless routers support Bonjour or all of Bonjour's features. Since Bonjour is the default method for discovering printers on a network, you must first make sure that your wireless router supports Bonjour.
Check the specifications or support documentation for your router, or contact the router manufacturer, to make sure that your router supports Bonjour. It must also support forwarding Bonjour packets.
If your router supports Bonjour, continue to the next solution in this document.
If your router does not support Bonjour, contact the router manufacturer for options. Alternatively, you can work around the issue by adding the printer with the printer IP address.
- Source
Please let me know if one of these recommendations resolves the issue, or if you require additional assistance.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
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****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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My cups says at http://localhost:631/printers/HP_Officejet_4500_G510g-m this:
HP_Officejet_4500_G510g-m
HP_Officejet_4500_G510g-m (Idle, Accepting Jobs, Not Shared)
Description: HP Officejet 4500 G510g-m
Location:
Driver: HP Officejet 4500 g510g-m hpijs, 3.14.10 (color, 2-sided printing)
Connection: usb://HP/Officejet%204500%20G510g-m?serial=CN21CG201N05CQ&interface=1
Defaults: job-sheets=none, none media=na_letter_8.5x11in sides=one-sided
and it prints fine.
But I can't scan now. I could before. This is what I see in my terminal:
$ sudo hp-check
Saving output in log file: /home/kirk/hp-check.log
HP Linux Imaging and Printing System (ver. 3.14.10)
Dependency/Version Check Utility ver. 15.1
Copyright (c) 2001-13 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if
the proper dependencies are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP
supplied tarball has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and
run-time dependencies).
Check types:
a. EXTERNALDEP - External Dependencies
b. GENERALDEP - General Dependencies (required both at compile and run time)
c. COMPILEDEP - Compile time Dependencies
d. [All are run-time checks]
PYEXT SCANCONF QUEUES PERMISSION
Status Types:
OK
MISSING - Missing Dependency or Permission or Plug-in
INCOMPAT - Incompatible dependency-version or Plugin-version
warning: arch distro is not found in AUTH_TYPES
warning: unknown- version is not supported. Using unknown-0 versions dependencies to verify and install...
| SYSTEM INFO |
Kernel: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Host: arch
Proc: 3.17.4-1-ARCH #1 SMP PREEMPT Fri Nov 21 21:14:42 CET 2014 GNU/Linux
Distribution: unknown
Bitness: 64 bit
| HPLIP CONFIGURATION |
HPLIP-Version: HPLIP 3.14.10
HPLIP-Home: /usr/share/hplip
warning: HPLIP-Installation: Auto installation is not supported for unknown distro version
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.14.10
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.14.10
html=/usr/share/doc/hplip-3.14.10
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
bin=/usr/bin
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
libusb01-build=no
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=yes
internal-tag=3.14.10
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
lite-build=no
udev_sysfs_rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
Plugins are not installed. Could not access file: No such file or directory
Current contents of '~/.hplip/hplip.conf' file:
warning: Could not access file: No such file or directory
<Package-name> <Package-Desc> <Required/Optional> <Min-Version> <Installed-Version> <Status> <Comment>
| External Dependencies |
policykit Admin-Policy-framework OPTIONAL - 0.112 OK -
gs Ghostscript REQUIRED 7.05 9.15 OK -
network Network-wget OPTIONAL - 1.16 OK -
scanimage Shell-Scanning OPTIONAL 1.0 1.0.24 OK -
avahi-utils avahi-utils OPTIONAL - 0.6.31 OK -
dbus DBus REQUIRED - 1.8.10 OK -
cups CUPS REQUIRED 1.1 2.0.1 OK 'CUPS Scheduler is running'
xsane SANE-GUI OPTIONAL 0.9 0.999 OK -
| General Dependencies |
error: reportlab Python-PDF-Lib OPTIONAL 2.0 - MISSING 'reportlab needs to be installed'
libcrypto OpenSSL-Crypto-Lib REQUIRED - 1.0.1 OK -
error: pil Python-Image-Lib OPTIONAL - - MISSING 'pil needs to be installed'
pyqt4-dbus PyQt4-DBUS REQUIRED 4.0 4.11.3 OK -
libjpeg JPEG-Lib REQUIRED - - OK -
libpthread POSIX-Threads-Lib REQUIRED - 2.20 OK -
python-dbus Python-DBUS REQUIRED 0.80.0 1.2.0 OK -
python-devel Python-SDK REQUIRED 2.2 3.4.2 OK -
pyqt4 Python-Qt4 REQUIRED 4.0 4.11.3 OK -
cups-devel CUPS-SDK REQUIRED - 2.0.1 OK -
sane-devel SANE-SDK REQUIRED - 1.0.24 OK -
libusb USB-Lib REQUIRED - 1.0 OK -
sane Scan-Lib REQUIRED - 1.0.24 OK -
cups-image CUPS-Image-Lib REQUIRED - 2.0.1 OK -
libnetsnmp-devel SNMP-Networking-SDK REQUIRED 5.0.9 5.7.2 OK -
python-xml Python-XML-Lib REQUIRED - 2.1.0 OK -
python-notify Desktop-notifications OPTIONAL - - OK -
| Compile Time Dependencies |
gcc gcc-Compiler REQUIRED - 4.9.2 OK -
libtool Build-tools REQUIRED - 2.4.2 OK -
make GNU-Build-tools REQUIRED 3.0 4.1 OK -
| Python Extentions |
cupsext CUPS-Extension REQUIRED - 3.14.10 OK -
pcardext PhotoCard-Extension REQUIRED - 3.14.10 OK -
hpmudext IO-Extension REQUIRED - 3.14.10 OK -
| Scan Configuration |
hpaio HPLIP-SANE-Backend REQUIRED - 3.14.10 OK 'hpaio found in /etc/sane.d/dll.conf'
scanext Scan-SANE-Extension REQUIRED - 3.14.10 OK -
| DISCOVERED SCANNER DEVICES |
/^Cerror: User exit
Done.
I kill it because it just hangs. The issue appears to be "reportlab needs to be installed" but I beleve I have all the packages installed:
$ sudo pacman -Qs pyth
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local/gnome-python 2.28.1-9
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local/libreoffice-still-common 4.2.7-2 (libreoffice-still)
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local/pygtk 2.24.0-5
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local/pygtksourceview2 2.10.1-5
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local/pyorbit 2.24.0-5
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local/pyqt4-common 4.11.3-1
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local/python 3.4.2-1
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local/python-atspi 2.12.0-1
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local/python-bsddb 6.0.1-3
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local/python-cairo 1.10.0-4
Python bindings for the cairo graphics library
local/python-dbus 1.2.0-4
Python 3.3 bindings for DBUS
local/python-dbus-common 1.2.0-4
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local/python-gobject 3.14.0-2
Python 3 bindings for GObject
local/python-pyqt4 4.11.3-1
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local/python-reportlab 3.1.8-1
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local/python-setuptools 1:7.0-1
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local/python-sip 4.16.4-1
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local/python-xdg 0.25-2
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local/python-xlib 0.15rc1-6
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local/python2 2.7.8-2
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local/python2-beaker 1.6.4-2
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local/python2-bonobo 2.28.1-9
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local/python2-boto 2.34.0-1
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local/python2-bsddb 6.0.1-3
Python interface for BerkeleyDB
local/python2-cairo 1.10.0-2
Python2 bindings for the cairo graphics library
local/python2-crypto 2.6.1-2
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local/python2-dbus 1.2.0-4
Python 2.7 bindings for DBUS
local/python2-distutils-extra 2.38-2
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local/python2-ecdsa 0.11-2
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local/python2-gconf 2.28.1-9
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local/python2-gnomecanvas 2.28.1-9
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local/python2-gnomekeyring 2.32.0-15
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local/python2-gnomevfs 2.28.1-9
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local/python2-gnupginterface 0.3.2-2
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Python 2 bindings for GObject
local/python2-gobject2 2.28.6-11
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local/python2-keybinder2 0.3.0-2
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local/python2-keyring 4.0-2
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local/python2-libgnome 2.28.1-9
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local/python2-lockfile 0.10.2-1
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local/python2-mako 1.0.0-1
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local/python2-notify 0.1.1-13
Python bindings for libnotify
local/python2-numpy 1.9.1-1
Scientific tools for Python
local/python2-paramiko 1.15.1-1
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local/python2-pyqt4 4.11.3-1
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local/python2-pysqlite 2.6.3-4
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and I just reinstalled some and rebooted.
I am a bit lost as to what's wrong.
Last edited by CaptainKirk (2014-12-05 12:23:09)

In reality I couldn't print either. Not sure what really fixed it, but it seemed that adding hpoj from AUR and rebooting did it. I then readded the printer and now all works.

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

How can i scan to a pdf file using hp officejet 4500 scan feature

how can i scan to a pdf file using hp officejet 4500 scan feature. only give a jpg or bit extension

pf1tarac wrote: how can i scan to a pdf file using hp officejet 4500 scan feature. only give a jpg or bit extension
Hello pf1tarac, I don't believe that is possible. In order to create a PDF file, you would need Adobe Acrobat or some other PDF compatible product to save a scan to the PDF format.
There are some free PDF programs available. Here is a link to one of them.
Please click the White Kudos star on the left, to say thanks.
Please mark Accept As Solution if it solves your problem.

Can't scan on Officejet 4630 all-in-one

Hi all - help required please.
Recently bought an Officejet 4630 All-in-One Printer and had nothing but trouble setting it up and using it. After several set up attempts, all is just about in order although I still can't scan from the control panel on the machine (I can only scan by going through 'system preferences' under the apple icon). Every time I try to scan from the machine's control panel (as opposed to going through system preferences), using either the wireless network (Airscan or whatever it is called) or the USB cable, I receive the following message on my laptop screen:
Task not Available
The "Photo (JPEG)" task found on your device is not available on your system. Please select another task.
The same thing happens if I try to scan to PDF. I am using an old (c.2007 MacBook Pro) that runs of OSX10.9.5 Mavericks. Internet connectivity is not a problem as we have good cable broadband. All I want to do is scan directly from the printer to my computer, preferably using a wireless connection. Please help.
Thanks
This question was solved.
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@nckbtlr
Please consider marking Message 2 as 'Accept as Solution' so that others having troubles can find the solution!!
Happy printing
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HP OfficeJet 7612 - Can't scan on OS X Yosemite

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