HP OFFICEJET 8500 909N PRINT ISSUE

Ever since installing Windows 7, various problems with the 8500 printer.
Diagnostic shows latest drivers installed.
Issue is when printing out emails (Windows Live Mail) which contain quotation marks ", or ' suchas in the word "don't, the printer throws out other characters in their palce such as "â€TM".
Anybody encountered and solved this issue ??
Thanks
This question was solved.
View Solution.

This problem has nothing to do with the HP [or any other] printer driver ... and everything to do with Windows 7 and the smart quotes used in MSWord, Windows Live and just about every other Microsoft produced writing package [including internet explorer].  You can turn off smart quotes in some of the packages [like MSWord] - but cannot in others.
In Windows Live for e.g. - if you press the back-space key after typing the quote symbol, the smart quote is removed and the ordinary one is restored and this one will print fine.
Much depends on the FONT chosen - and your PC's ability to translate that in the appropriate character set.
Google "smart quote printing" for lots of answers.

Similar Messages

  • HP Officejet 4500 Wireless Printing Issues with Online Maps & Financial Institutions

    I have an HP Officejet 4500 Wireless printer that I have wireless connection to my HP G72 Laptop running Windows 7 (64 bit) with Internet Explorer 9.  I am having trouble printing online maps from either Bing Maps or Google Maps.  It seems the print jobs get stuck in the print que and always show an indefinite status of “Printing” in the que but never get printed.
    I’ve tested my other applications including Office 2010 and all other jobs seem to print just fine.  I do use the “Print” button located in each of the online Map sites (Bing, Google).  This is when the jobs get stuck.
    I do also have the HP Bing Bar installed with Smart Print.  The Smart Print feature seems to work with the online maps just fine (seems I’ll just use it instead).
    Another separate printing issue is that I can never get any of my online financial transactions to print from any of my online financial institutions with either the Internet 9 print features or the HP Bing Smart Print feature.  I can never get those to print (have to wait for the PDF statements to be available).
    Any ideas as to why I can print the maps or online financial transaction?  I get no error messages either.

     Hi,
    Please use the following tips/instructions to fix:
        http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet 6500a E170a printing issues - enviromentally unfriendly!!

    Ive just purchased an Officejet 6500a E710a printer - totally enviromentally unfriendly when it comes to printing.... I need to use this printer mainly for printing out customers addresses, so only need small pieces of paper to do this. This crazy machine wants me to use specificially sized paper all the time, so I sat down and cut a pile of 6x4 pieces, only to find that the printer has a hissy fit and tells me there is a paper mismatch - the sensor reckons the paper is not 6x4. . I dont want to use an A4 size sheet just to print an address and then waste the rest of the paper, and I dont want to measure every piece of paper I want to use to work out what size it is just to please the sensor in the printer - **bleep** waste of time. I should be telling this printer what I want, not it telling me what it wants. I now have a room full of odd sizes of paper none of which the printer wants to recongise. Hate it. Where is, or why doesnt this printer have a custom feature where I can print to any size paper I choose. Any help would be appreciated. Cheers. .

    Sorry to hear about the issue you are facing.
    There are couple of links where you can see if it resolves your issue:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01824353&tmp_task=solveCategory&cc=us&dlc=en&la...
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02844544&tmp_task=solveCategory&cc=us&dlc=en&la...
    Apart from these, you should be able to do custom settings for your own paper type and size from the Printer Preferences menu.
    I work for HP.

  • Officejet pro 8500a Printing Issues

    Hi All,
    My printer decided to stop printing everything this morning i have run all sorts of tests uninstalled the printer and reinstalled it and looked at all FAQ's i managed to get it to print, but the only issue now is that when i print of excel text boxes and their contents are not printing but everything else is.  Please help very fustrated and ready to toss it out the window..........

    Hi Danielle - A couple of things to try:
    - First, go to Control Panel, Printers and right click on the 8500 and choose Printer Properties.  Choose Advanced and cahnge from "Spool print documents so program finishes printing faster" to "Print directly to the printer".
    - If that doesn't work, try installint the printer driver that comes with Windows (assuming you used the printer CD to install the driver initially).  Once again, go into Control Panel, Printers and choose Add a printer, then scroll to HP under manufacturer and choose your model number.
    Hope that helps.
    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

  • Wireless officejet 6500 duplex printing issue

    duplex printing works fine until i have a document that is 6, 8, 10 pages long.  that's when duplex printing would be the most efficient.  but after 2-4 pages, it stops, the printer displays a "print cancelled" message & i have to start over where it left off.  then i can get another 2-4 pages.
    i recently did my win7 upgrade (from vista) but that has not helped any.
    what makes it stop in the middle??

    I have just bought an OfficeJet 6500 and am also having major problems if I try to use automatic duplex printing. The first side prints ok then waits a while to dry but when it tries to print the second side the printer jams every time. When I remove the duplexing unit the paper is always concertina'ed between the unit and the rollers inside the printer. If anyone can point me in the right direction I'd be really grateful! This is one of the features I was hoping to make use of. 

  • Officejet 8500 skips lines when printing MS files

    Has anyone ever encountered this?
    My HP Officejet 8500 pro prints 3 lines then skips 3 lines repeatedly when printing MS documents but will print all my pdf
    files flawlessly.  Did I mentioned it is connecected to a network and reacts the same for all users.    

    Hello -
    Sounds more like a "Print Quality" issue. I send you a link with some steps you can try.
    If the quality is fine, there is a "calibrate linefeed" in the tools section on the printer. press the wrench, then tools, then calibrate linefeed.
    8500A (910A)
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02208875&cc=us&dlc=en&lc=en&product=4083971&tmp...
    8500 (909A)
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624436&cc=us&dlc=en&lc=en&product=3752462&tmp...
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    Donald

  • Printing on HP OfficeJet 8500 Wireless

    I want to print on my HP OfficeJet 8500 Wireless printer from an ipad2.  I just took the latest upgrade for my printer from HP.  My ipad2 will not find my printer on our wireless sytem.  Ihave Blue Tooth activated onmy ipad.  When I try to print from my ipad, I press "Select Printer" and it ends up not finding any available printers wirelessly.  I have wireless conectivity with my laptop so I know wireless is working.
    I spent a long time on the phone with ipad support.  They told me that my printer seems to be compatible and that my printer should show up so it can be paired with the computer.
    So my questions are, does the HP OfficeJet 8500 have Blue Tooth?  Is my printer really compatible with an ipad2?
    Any suggestions?
    Thank you.
    David

    Hi,
    Firstly please check to see if your printer in the list:
    http://support.apple.com/kb/ht4356
    If YES, you can use this to fix/setup:
    iPad: http://www.apple.com/support/ipad/assistant/airprint/
    iPhone: http://www.apple.com/support/iphone/assistant/airprint/
    If NO you have to print using other apps (if applicable) such as
       http://itunes.apple.com/au/app/hp-eprint/id299531647?mt=8
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Why is my Officejet 8500 909a not recognized by eprint?

    Trying to use eprint on ipad, but it doesn't find my networked Officejet 8500 909a printer. This printer IS on the approved list, why isn't it being recognized?

    Hi videoguy741,
    Which method of using ePrint on your iPad for your Officejet 8500 are you trying to use:
    Trying to print from the HP ePrint Service app?
    Trying to print from the HP ePrint Home and Biz app?
    Trying to email the printer using the ePrint service?
    Clarifying will help specify the solution. However, the first option is not the most efficient and the third option is not possible on this particular printer. The second option, the HP ePrint Home and Biz app, would be the best option to print to your Officejet 8500 A909a printer from your iPad, over your local wireless network.
    If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
    Although I work for HP, my posts and replies are my own opinion and not those of HP.

  • Cannot connect my Officejet 8500 a909a to my HP Pavilion dv7 Windows 7 64-bit

    I have never been able to setup my Officejet 8500 A909a printer using my HP Pavilion dv7 Windows 7 Home Premiun notebook PC. After enumerable attempts I gave up and just used a thumb drive to transfer my printing from my notebook to my old tower PC and printed it from there. Well, my tower died and I really need to be able to print and scan from my notebook. I installed/uninstalled/reinstalled the latest printer driver with no liuck. I have also tried using the HP Print and Scan Doctor. It tells me I don't have all the needed software but when I click on Install, it fails too. Any suggestions?

    Hello there! Welcome to the forums @michaeldq 
    I read your post about the issues you've had with installing your Officejet 8500 A909a printer on your Windows 7 system. I understand it fails however, could you send me a screen shot or more information about the failure? You may see a Fatal Error message and a code when you look at the error logs.
    In the meantime, you can try a Clean Boot, restart the PC, temporarily disable any Firewalls and/or Anti-Virus' you have running.
    Try running the installation again. Go back into the Clean Boot options to enable the start up programs again.
    Please keep me posted on the results and info!
    Thank you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Clearing inaccessible paper jam on OfficeJet 8500

    After printing no more than 20 pages on my new OfficeJet 8500 Wifi printer, the paper jammed. I have tried to clear the jam but have not yet succeeded.
    Here are details of my problem:
    My printed page almost finished feeding out from the printer, but the very end of it is stuck between the rollers. This means that - after removing the ADF - I cannot reach the paper at the back of the printer to pull it out backwards. Since the advice is NOT to pull it forwards, what do I do?
    No error message displayed. This worried me!
    Any advice please?
    Unfortunately the help page I consulted from HP does not explain how to clear the jam I have. (See "HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers - 'Paper Jam' Message Displays on the All-in-One" http://h200003.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01617494&lang=fr&cc=fr&task...

    Is it possible to reach inside with long nose pliers or something like that to pull it out from the back? Maybe work it out sideways? Or can you print something that would go through and hopefully dislodge that piece of paper?
    007OHMSS
    I was a support engineer for HP.
    If the advice resolved the situation, please mark it as a solution. Thank you.

  • OfficeJet 8500 Pro A910 display freezed on "Printing in progress"

    Hi,
    I've a problem with my OfficeJet 8500 Pro A910. When I send a file to print the print queue on PC shows "Print error" and on the printer display appears "Printing in progress" but nothing is printed. At this point I must switch off the printer, wait some seconds, switch on the printer and send again the file to the printer, so the file is finally printed.
    The printer is plugged by wired network and I've the same error on Windows 8 and Windows 7 PC. Why?

    Hello and thank you for your update.
    In my honest opinion and from my experience working in this field, it could be anything at this point. Your printer may be having an issue where the screen is freezing when you send a command to the printer. 
    You want to try everything before you determine it's your printer that is at fault.
    Make sure you have this printer plugged into a direct wall, not a surge protector?
    Have you tried to uninstall and reinstall your software? (To make sure that's not a possible cause)
    How long have you been experiencing this issue for?
    Also, try a hard reset. Click here to perform this step.
    Let me know your troubleshooting steps and I will continue to assist you further.
    I worked on behalf of HP.

  • Officejet Pro 8500 wireless printer says there's a paper jam. No jammed paper found. Windows Vista

    Officejet Pro 8500 wireless printer says there's a paper jam. Have followed all the steps suggested on HP site...No jammed paper found.  Using Windows Vista.
    Read on ablog that there are sometimes false "paper jam" notices.  Anyone else experience this problem?   

    1cairobeller,
    Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
    Hope this helps !
    http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • Officejet Pro 8500 wireless printer

    How can printer be set to only print black and not color? 

    1cairobeller,
    Here is a link to a post where someone else had the same issue as you. In this post is a video that will walk you through some steps to fix this issue.
    Hope this helps !
    http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/officejet-pro-8500-wireless-says-clear-...
    If I helped you at all it would be great if you clicked the blue kudos star!
    If I solved your post please mark it as solved to help others.
    I'm a printer tech with HP.

  • Terrible printing issues with HP Office Jet Prop 8500

    Printer is printing sloppily and some lines unreadible.  We did every aspect of cleaning c artridges and alighments, nothing hass changed.  We use only GENUJINE ink cartridges and even switched one out.  Printing just as bad.  What else do we need to do?

    Hi @NYSWDA 
    I would be happy to help you with your officejet 8500. I understand the print quality is currently poor despite your efforts thus far. Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP Officejet Pro 8500A e-All-in-One Printer Series.
    If you reach Solution seven and the issue persists, please call us, we will have in and out of warranty options available; If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
    HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check. 
    I hope this helps.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • OfficeJet 8500 Printer attached to Windows XP system via USB prints partial pages

    I have an OfficeJet 8500 printer stationed at the desk of one of my users and is attached to her Windows XP system with a USB cable.  The printer has started to print partial pages and will not complete a full page of text or images, color or black and white.
    I have attempted to reset the printer by removing power from the printer via the power cord, and holding # and 6 while turning the printer on (after reconnecting the power cord, of course).  The alignment process took place after this procedure, but it has not resolved the issue.
    I have not yet upgraded the firmware from what was installed at the factory.
    What might I do?  What am I missing?  Do I need to upgrade the installed driver on the system?  Is the printer able to be salvaged?  It doesn't appear to be hardware, as the portions which print are perfect; I just don't get the entire page.
    Thanks in advance,
    Rob

    The USB to parrallel cable will work just find if you don't mind plugging in the laptop to the printer when required. If you want to modify Win XP to be able to print to an AppleTalk printer follow the instructions below.
    "To install AppleTalk protocol to Windows XP
    Required files: (Get them from any system running Windows 2000 Professional or Server)
    netatlk.inf, sfmatalk.sys, sfmmon.dll, sfmatmsg.dll, sfmwshat.dll, sfmpsprt.dll
    If they can not be found you need to unhide hidden and system files.
    Copy the files to their respective places:
    C:WINDOWS(WINNT)\INF\netatlk.inf
    C:WINDOWS(WINNT)\SYSTEM32\DRIVERS\sfmatalk.sys
    C:WINDOWS(WINNT)\SYSTEM32\sfmatmsg.dll
    C:WINDOWS(WINNT)\SYSTEM32\sfmmon.dll
    C:WINDOWS(WINNT)\SYSTEM32\sfmwshat.dll
    C:WINDOWS(WINNT)\SYSTEM32\SPOOL\PRTPROCS\W32X86\sfmpsprt.dll
    AppleTalk Protocol should now be available under the list of Protocols you can add in Network Connections - Local Area Connections Properties
    This is only good using AppleTalk printers attached to the network. The AppleTalk printer will show up, if it's turned on, under Add Printer-Local printer attached to this computer - create a new port - AppleTalk Printing devices.
    For more info see: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/s agadd_appletalkport.mspx (you do not need to capture the port for the printer to work)
    If you can not get access to these files, make your email address visable in your user profile and I will send them to you."

Maybe you are looking for