HP OfficeJet 8500 A909g Wireless

Do not buy this printer. It has wireless and Hardwire network connection problems. You have been warned.
I installed the software on 5 computers. Everything worked fine for about a day. Then they all lost connections in the Device manager. I have other shared printers that are dormant and show up as grayed out when a computer is not available but completely gone???? Once it is gon, your HP solution center will not start. And the HP add a device will find the printer and IP address, but will not completely load.... Get hung up at 20% on the last step.
I can access the printer on 192.168.1.5 and go into it, so how come the software cannot find it? I can also load a generic Windows 7 driver in Device Manager which allows me to print, but the scan function is lost. This printer is the biggest piece of S%&^%&*^% I ever laid eyes on.
To make matters worse. I got a person on the phone that had no clue...... and after 1.5hrs, he couldn't even get the software loaded to see the printer and scanner after a complete 30 min uninstall reinstall. Which doesn't answer the question of why it looses connection. I can uninstall and reinstall - Didn't need him for that. I even assigned a static Ip outside of the DHCP range and turned off power save mode. This also happens with Hardwire connection. Then he mentions BS about not working with Lexmark and Brother printers., which I also had shared, but the software was on another computer. These were merely Windows 7 drivers Little did he know until I told him that I just loaded that software last night and this problem has been going on for 3 weeks now. Long before loading other printer drivers.....Is that the just of HP's support? Blame your sorry products on someone else. I am not having it.......All of the sudden the remote desktop connection and the phone conversation both drops misteriously. This was right after he could not get the reinstalled software to see the printer. HP and their suppot sucks. I have owned many HP products..... Never again. DO NOT BUY THIS PRODUCT. You will regret it. I like the features it CLAIMS to have, but cannot use the printer if the computers cannot see it. Don't count on support. I was warned by my readings in this forum. Turns out the rumors are true. Save yourself some time and buy a different brand. Normally I do not write on these forums. Am prettey knowledgeable and self sufficient working though issues. This is my 3rd office jet (shame on me.....) Office jet 7300 (broken Scanner). Office Jet 7590 (same networking issues) and Office Jet 8500 Wireless ( first one broken out of the box and now this network connection issue). I am a home user and they cant handle my light duties. This is an office printer and if you buy it, you will not get any work done. Read around my friends.... Its all over the MSG boards.

Similar Messages

HP Officejet Pro 8500 A909g Wireless - Can't Clear Print Que - Vista SP 1

I have an HP Officejet Pro 8500 A909G Wireless printer which is set up wireless through a router. Used to be able to print to this printer from any computer in the house except now. I tried to print a document from my HP Pavilion laptop to the printer; it didn't print. I tried multiple things, didn't work, so tried cancelling the document from the print que. For 2 days now it has the print que has showed this document as "deleting", pages 6/2, shows date and time of request to cancel print job. I went into Control Panel, right-clicked on the printer and chose "cancel all documents" and the print que still shows this document as deleting. No ability to cancel printer job from the physical printer itself. I've tried restarting the computer to see if it would clear the que; it doesn't. Read through previous posts and tried several of the suggestions; nothing works. Can no longer use this laptop to work and print. HELP! Vicki

I have had to delete the printer, search for it again, and re-install it!

New OfficeJet 8500 [A909g] crashes router on wireless

Have a new OfficeJet 8500 [A909g]. Whenever I attempt to connect it to the Time Warner provided gateway [SMC modem/router] it causes the gateway to reset, knocking all my devices off the network. I know it is the printer because whenever it has the wireless radio off the network is perfect [it was also not an issue before the printer]. It cannot be a software issue, since I don't even get to the point of installing the software before the network crashes.
Is this a typical issue with these printers? I may try a new router, but I don't know any reason a printer would cause a router to reboot.

Call tech support and get a level 3 or 4. I had a similar problem with my 8500 pro wireless and 2wire 1800hg (ATT DSL router/modem). Printer came Friday from Cost Central, took it out of the box, atually read the instructions, and did the wireless wizard on the printer. Entered my router/modem's 10 number WEP and the thing became possessed. Told me to turn it off then on, then gave me "Improper Shutdown" error. Over and over. Did partial resets, partial full resets. You name it. Was about to throw the thing out the window. So I turned off the radio and hooked up via USB. No issues. But I wanted wireless.
Called HP support and the first few calls were a bit rough (I love how you become connected to a rep and all you hear is typing for five minutes), but finally got a level 3 or 4, and they were sharp. He accessed my computer via HP's Live Help, and re-configured my router. Thank god every pic on my hard drive is G rated! I think they enabled DHCP on the router, then reduced the range of allowable IPs for my network, from 144 to 25. Then I was told to enter the printer's IP (I chose from one of the IPs in the range), and Subnet address. This was done on the printer under Network/Advanced settings. The tech guy was chatting with his supervisor during the process, it was a clinic in how to get a solution. Finally, he installed the drivers and the thing started working wirelessly. Then I installed on my laptop and it's a miracle. I had visions of sending it back to HP and getting a refurb. Unfortunately, I bought online to get a better price, so had to deal with HP for returns.
I told the tech guy that this model just hit the shelves at Best Buy (it's been at Office Depot for almost a month), so folks with older routers will problably have similar issues.

Officejet 8500 A909g unable to print, broken pipe

I have an officejet 8500, A909g connected wirelessly to a Mac desktop computer. Suddenly, my printer has stopped printing, and says: "unable to print, broken pipe." What does this mean? What can I do? There is no paper jam and the cartridges are fine.

Hi @joelile,
Welcome to the HP Forums!
I understand that your HP Officejet 8500a is unable to print red. I am sorry to hear this, but happy to help!
Please see this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al....
If the guide does not resolve your issue, please see this post, Re: black ink not working, by @Bob_Headrick.
Hope this helps you to print in red again, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Officejet 8500 a909g will scan but wont even try to pirnt (wirelessly)

I have an Officejet 8500 Pro a909g, downloaded latest software package from hp for windows 7. Will scan but wont print, immediatleyl displays error when I try to send test print. Disabled my Norton anti-virus and Norton firewall but stil wont print. Wants to run printer troubleshooter which says there is nothing wrong.

Try restarting the printer, router and PC. If that does not do it, download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet pro 8500 a909g wireless will not open solution center saying device install not complete

Operating system is Windows 7 64-bit. When I try to open Solution Center I get a black window saying "HP Solution Center cannot run because your device installation is not complete." My printer is wireless so there is no USB so I unplugged the printer, removed the printer, rebooted, went to Print Server Properties then Driver and removed the driver still there. Then I downloaded the HP Full Software and Driver for my printer and got a "successful install". Then I plugged the printer in, added the printer, and still have the same error. Any suggestions?

What brand of computer do you have? I'm asking because I think you need a L3 uninstall, but if you have an HP computer, it can remove things the computer needs to run and cause the whole system to crash.
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Officejet Pro 8500 A909g Wireless suddenly won't print yellow; no error messages

Is it possible that a printhead needs to be replaced even when Diagnostics Pages all say "Printhead health: Good"? I don't have any error messages. There are no obvious white lines through the colored blocks on test pages. In a couple of blocks on some test pages, there is one, very fine, barely visible line, but it's not the same on all pages. (Today I've printed about a dozen test pages of three different kinds that have colored blocks on them, and there are no white lines like the ones shown in examples of bad test results.) I have used the tool for cleaning the printheads many, many times today and have cleaned at all of the levels. The ink level in the yellow cartridge is fine, and it's been working well until yesterday and today.
The printing of the five colored blocks on test pages is good, bright, and clear. The only problem is that the block which is supposed to be a light orange color is only pink, and the block that is supposed to be green is only blue: they are lacking yellow ink.
I haven't had any problems with the paper I've bought at Staples for six years (I also bought my printer at Staples ). The printer is six years old but has not been used hard. I use it regularly for a page or two a few times a week, so the printer isn't sitting idle for weeks at a time.
I read something in "help" information about using a straight pin to gently remove excess adhesive from the nozzle of a new ink cartridge, which didn't apply to my cartridge, but I decided to experiment anyway by pushing a pin through the nozzle of the partially-used, yellow ink cartridge, The test page I printed after that is the page with just four colored blocks on it rather than the five blocks on a different test page. This is the only time in two days that the yellow ink has printed. However, it printed in a wide horizontal band a little streaked with gray in the middle of the block. Then there are fairly wide white bands (no ink) both above and below the wide yellow/gray streaked band in the middle, and there are very narrow, yellow, horizontal strips printed along the very top edge and the very bottom edge of the block. In other words, the sequence of horizontal printing in this block only is: narrow yellow strip, wide white band, very wide yellow/gray streaked band, wide white band, and narrow yellow strip.
It seems this might mean that some yellow ink actually got through after I'd poked the pin into the center of the nozzle of the partially-used ink cartridge? However, when I tried printing the same test page again, there was no color, no ink showing at all where the partially-printed, yellow block had been on the previous test page. There was only a totally blank, white space where the yellow test block was supposed to be. The blue block, the red/pink block, and the black/gray block all printed well.
When nothing solved the problem of yellow ink not printing, I replaced the partially-used, yellow cartridge with a new yellow cartridge, but that didn't make a difference either: the yellow ink is still not printing. Yes, I use genuine HP ink cartridges. I buy new ones whenever I need them -- never refill them or use any other brand but HP.
I used the alignment tool once to fix some slight wavering in the lines on a test page. The lines are now perfectly straight.
I apologize for being so wordy, but I wanted to send all of the details that might help diagnose the problem. I read other questions and answers in the forum about yellow ink not printing, but while there were some similiarities, none of them was 100% exactly like my experience with the problem. What shall I try now? Thank you for any suggestions.

Good day.
Can try the steps in this document?
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Although I am an HP employee, I am speaking for myself and not for HP.
Say "Thanks" by clicking the thumbs up in the post that helped you.

Officejet 8500 pro Wireless problems

This week I bought an HP pro 8500 wireless printer. I've never owned a wireless printer before, so I actually read the instructions and before installing the printer software, I ran the wireless wizard on the unit--entered the 10-digit WEP, which was accepted. Then within seconds the printer started to wig out. Cycles between "turn printer off and on", then after doing so, get "Improper Shutdown", as if I didn't use the power button to turn it off.
I'm running Windows Vista Premium SP1, and am using a 2wire 1800HG modem/router with my ATT DSL--have a static IP, as my service was installed up in 1999, back when you had to live within five miles of a switching station. The connection is very stable, and as far as I know, only one update was done to the unit (remotely by a ATT tech) when I upgraded to PRO service.
Same thing happens when I try to connect via ethernet. When I turn the printer's radio off and connect via USB, it works fine, albeit wired. The printer's network diagnostic printout says it can't locate the SSID.
I'm dealing with HP support in India, and they have been OK, have had me try all of the normal stuff (reset, not using power strip, etc), to no avail. Now they are going to access my set remotely, hopefully this morning. Any ideas what may be causing this? Could my router be incompatible?
Message Edited by dfword on 04-19-2009 03:06 AM
Message Edited by dfword on 04-19-2009 03:07 AM
Message Edited by dfword on 04-19-2009 03:09 AM
Message Edited by dfword on 04-19-2009 03:14 AM

The problem with some HP wireless printers (including the Officejet Pro 8500) and AT&T's 2WIRE DSL wireless-router is a known issue. For others reading this, the problem is that the printer FW faults when you connect the printer to the 2WIRE router (Ethernet or Wireless).
The work around is to use assign a static IP address to the printer. Here's one way to do this:
Unplug he telephone line from the 2WIRE router
Turn the power off on the 2WIRE router, wait 30 seconds, then turn the power back on.
Go through the normal process of connecting the printer to the 2WIRE device (Ethernet or Wi-Fi). The printer will not crash as long as the telephone line is disconnected from the 2WIRE device.
From the Officejet's front panel, access the "Advanced Setup" menu under "Network"
Select "IP Settings", acknowledge the warning and select "Manual IP Address"
Select "IP Address" and change the last IP address group (octet) to something higher or lower. Specifically for your 2WIRE router, select 192.168.0.60.
Press Ok and plug in the telephone line into the 2WIRE router.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

HP OfficeJet 8500 A909g and Windows 7 -- GRRRRRRR!!!!

So, in September 2010 I purchased my HP printer and for 2 months (or so) my capability to print wirelessly worked fine with my Dell laptop running Windows 7. All of a sudden one day, my printer was no longer connected. I of course went to hp.com to download the drivers and install them, and it never installed successfully. For 2 weeks I played to download, install, install-failed-try-again game for weeks. Then one day, it worked--for all of 2 days before I started the cycle again. I tried downloading the HP diagnostic utility, the HP Wireless Wizard--everything I could on the HP support site--all to absolutely no avail. This "game" continued off and on for months. In October, I tried uninstalling my HP completely from my laptop and reinstalling it from the CD that came with the printer; didn't work. I removed that and went back to the HP site to download the full version of the software; that didn't work. I spent 2 hours on the phone with an HP rep one day, pretty much doing all that I had done for the past year--again to no avail. I spent another 2 hours on the phone with another HP rep another day, doing the same thing and coincidentally it worked--but only for another 2 days or so. I also have a desktop running Windows XP. So I figured I'd try to install the printer on that--and it worked! So there must be a problem between HP and Windows 7.
I finally decided to connect my printer to my router and connect my print to my laptop via USB. I can print periodically and I can scan via the HP document Manager, but I cannot access HP Solution Center. When I start HP Solution Center, the IP address displayed is COMPLETELY different from the actual IP address of my printer. Then it goes right to a window telling me that my installation wasn't successful. I tried to access the Solution Center's IP address (140.0.18.23) and I always get a "Connection timed out" response.
Has anyone else experienced this? Even more importantly, has anyone found a way to fix this? What the heck is going on???

Did a help desk ever ask you to check specific UDP or TCPIP ports in your firewall to ensure HP communication paths?
They are not usually open in XPSP3 or W7SP1 even after you load the drivers or web mail. In the updates they even state you must connect to update the device using USB even if you have LAN wired share with a static IP.
I have three W7 devices (OEM W7, refurbished W7 with updates from WXP (32 bit) and single license W7 on 64 bit hardware) and each of those have had rejections and failures on trying to load the print drivers and the solution center (version 14.0).

HP Officejet 8500 A909G Printheads Problem

The other night I turned off my printer and moved it to another room while I rearranged the furniture. When I plugged it back in and turned it on I received the error message: "The following printhead has a problem:" and it lists both printheads. As far as I know I didnt hit the printer on anything or drop it so i dont think there is an alignment problem. I searched the HP forums for some ideas and I did clean the printheads and did a power reset. Still no luck. I replaced both printheads a few months ago and the printer has worked great until the other day. Any help is appreciated. Thanks.

Hi @BigSteve008
I see you are experiencing a printhead error, specifically: "the following printhead has a problem". Although the title of the following document describe a different error, I believe the solutions presented may help; 'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem....
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

How can I connect my iPad to my wireless Hp Officejet Pro 8500 A909g ?

How can I connect my iPad to my wireless Hp Officejet 8500 A909g ?

Are you trying to connect the iPad directly to the HP or using your wifi network?
HP published this page that may help:
http://www8.hp.com/us/en/ads/mobility/overview.html?jumpid=va_r11400_eprint
A909 does not show as an AirPrint capable printer:
http://support.hp.com/us-en/document/c02623193
About AirPrint - Apple Support
You may wish to search the AppStore for an app that could help you.

HP Officejet Pro 8500 A909g - scanning

I am running windows 7, 64 bit OS, and and have a wireless 4 in 1 Printer, copier fax and scanner HP Office Jet Pro 8500 A909g. I can print fine to the printer as it prints to an IP address 192.168.0.04, but when I try to scan a document it won't complete the operation because it says it can't find the scanner. When I click on the Scan router it tells me it is set for an IP address of 192.168.0.02, and there appears no way to amend that to 04. Anyone suggest anything, other than uninstall and re-install the 4 in 1? I have used the HP print and scan doctor to no avail!

Hi there,
I understand you're having an issue scanning with your Officejet 8500 A909G printer. I'm sorry to hear this has been happening to you, but will certainly do my best to help!
When you ran the HP Print and Scan Doctor, were you able to run the Fix Printing and the Fix Scanning functions?
Did it give any errors at all? Or did everything check out okay?
Once I have this information I should be able to instruct you what to try next.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printer keeps printing (HP Officejet pro 8500 A909g)

I'm currently running a HP OfficeJet Pro 8500 A909g wireless all-in-one printer off a wireless network - my laptop running Vista Basic.
My printer has started the Christmas season by printing the document I send to it repeatedly... whether this is a windows problem or something specific to the printer I don't know - has anyone come across this before?
There are no error messages on the printer, it's just happily printing page after page... (until I kill it in the print dialogue). Advice appreciated! :-)

I am having this very same problem and have been chasing it since August. Here are some of the characteristics I have notices:
- I have several machines attached to this printer. All of them using the wireless connection. It only happens in Windows Vista (Home premium in my case). All my windows machines do not have this problem at all
- No multiple copies option has been setup
- Seems to happen with Windows Office applications (Word, ppt, publisher), Internet Explorer, and .pdf files. In the windows office, my word and power point are version 2002 SP3. Publisher is version 2003.
- I have installed, deleted, re-installed drivers several times with no luck
- I uses A909n (8500 premier)
- Files might or might not reproduce the problem. I can print the file and it will give me multiple copies. I can then close and immediately open and print and I will not get multiple copies
- In my case the number of copies seems random. Usually in the 6-12 copies range
How do I live with this? Well it annoys me, but when I print if I notice that I am getting multiple copies, I go to the printer queue on Windows and delete the job. Since my main computer is XP, the problem is not so huge, but my wife's computer is one of the vista computers and she likes to abuse her "IT guy" (me). So it is certainly an annoyance. I am convinced it is the printer driver, but I cannot prove it.
Anything you want me to try, I would be willing to (except re-install windows... I ain't doing that for a printer).

Hp officejet pro 8500 a909g document feeder

document feeder works 1 out of 30 times

Hello @mrtools67,
Welcome to the HP Support Forums! I see you are not able to use the Automatic Document Feeder on your HP Officejet 8500 A909g. I see your other post and you say the roller is not dropping down and picking up the paper.
I would like you to start troubleshooting here: The Automatic Document Feeder (ADF) Does Not Pick Up Paper
Focus on the cleaning, let me know the outcome. If after the troubleshooting has been done and you are still not able to use the ADF, I suggest calling our technical support at 800-474-6836 as it may be the hardware. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet 8500 Flashing Firmware

I have just updated the firmware using a direct USB connection, I could not get it to work via a wired network. The printed test page shows the firmware to still be the old DLM1FN1006BR version, even though the install completed. Any thoughts anyone? The self test page shows the correct printer at the top Offiecjet pro 8500 A909g Series, Win 7 shows a 2nd printer now in the control panel,, HP734BEC ( HP Officejet Pro 8500 A909g ).
I am dong this because the Show HP Solution Center icon does not open the center, I get an error that the software installation did not complete. The printer is and has always worked fine, but if I do not close that Solution Center icon on the taskbar, in Win 7 64 bit, it crashes windows. This is the only problem I have with this machine.
Thanks for any help.
Albie

Hello Wawa,
Welcome to the HP Forums!
I understand you're receiving a couple of issues with the Officejet 8500 A909G. I will do my best to assist you! If the firmware said it was successful, then the firmware version should of changed. You can try resetting the printer for more than 60 seconds. Leave the printer turned on> Disconnect the power cord from the back of the printer. Try printing another test page to verify if this made a difference.
Since you're receiving a message from Solution Center stating the software installation is not complete, then follow this thread from @SuperMario1 on: "HP solution center cannot run because your device installation is not complete".
Please post your results, as I will be looking forward to hearing from you. Have a great day!
I worked on behalf of HP.

HP OfficeJet 8500 A909g Wireless

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