HP Officejet 8500 Pro A909n-Installed Win 8.1- tried HP Sol Ctr&says "device install not complete"

I was shocked when I was trying to do my reports yesterday, after upgrading to Win 8.1 and finding the driver for my OJ 8500 WILL NOT WORK in printing off ADOBE which lead to me trying to open the HP Solution Center and it just pops up a box that says HP Solution Center cannot run because device install NOT COMPLETE. I am losing time and money trying to figure out what I THOUGHT WAS SURE to be ADDRESSED BY HP. I am upgrading the entire office in another state....is this going to be an ongoing issue? Is there a better printer solution which keeps up with the operating systems? Please help.

Hi Mtnman,
I understand you're having issues with the Solution Center program after upgrading to Windows 8.1. I'm sorry to hear you're having issues but I will do my best to help.
I'd like you to uninstall your HP printer software (if you have an HP computer, make sure you are only removing HP printer software from the computer) and once it's been completely removed we will want to attempt to reinstall. To reinstall the software I'd like you to download and run the HP Printer Install Wizard to get the software downloaded and reinstalled.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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HP OfficeJet 8500 Pro A909n error says printhead has problem, can't access tests or fixes

The printer was not printing but a few streaks of magenta. I ran the tests and the test printing and did the functions to allign printheads, clean printheads, and calibrate linefeed but still could not get magenta to print. I read much advise on the forum and followed it: after making sure the ink cartridges were not empty, I first cleaned the contacts on the 2 printheads and replaced them. After a partial reset, the printer could not get proper allignment. After using the HP Print & Scan Doctor to do the tests and the services again (including 3 trials at allignment), the printer could still not get allignment. While I was getting this error message, I could press OK and bypass the message to allow printing and other functions.
Then I started getting an error message that there was a problem with the Black/Yellow printhead. This error message could not be bypassed and I could not access Setup, it would not respond to anything I tried to do from the HP Print & Scan Dr, or the Solution Center, or the embedded web server--I could also not bypass the error message to access the printer from the LCD touchplate. Then it switched error message to say that there was a problem with the Magenta/Cyan printhead. Trying to do tests or services from the Solution Center, I get the screen where it shows that there's adequate ink in all the cartridges, but then when trying to access any of the Services, I get the error message on my computer that there were no ink cartridges detected! Because of this wrong conclusion by the Solution Center, it won't run any of the Services.
I don't believe any of the 2 printheads need to be replaced. I think that whatever it takes to allign the printheads is not working right. Because I could not get past the printhead problem error message, I tried a full reset by plugging in the printer while holding down the 3 and the # symbol on the keypad. Then I was prompted to choose a language and location, but it went right back as I confirmed the location as the USA to the printhead error message and I'm back to square one, unable to do anything or to print anything. I could replace both printheads, but I'm afraid the printer will still not be able to do a proper allignment and still will not print with the same error message or something new. Is there any help for this printer?

Welcome to the forums @uvbogden !
I read through your post about the problems you have been having with your Officejet 8500 A909a model. To be honest with you, you seem to have tried just about all of the steps I could have possibly suggested to you, in order to get through the alignment problem. Usually when this happens, the printhead(s) have failed, and need to be replaced, or the printer itself could have an internal malfunction and a new unit entirely might be needed. I have found some troubleshooting guides for you to check out below, perhaps browse through them and try any steps that you may not have tried to see if they can help.
HP Officejet Pro 8500 All-in-One Printer Series (A909) - An 'Alignment failed' Error Message Display...
HP Officejet Pro 8500 All-in-One (A909) and Officejet Pro 8500A e-All-in-One (A910) Printer Series -...
'The Following Printhead Appears to be Missing or Damaged' or 'The Following Printhead has a Problem...
HP Printers - 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a '...
If the issue continues, please consider calling us directly to discuss your printer/parts replacement options or trade ins.
Reach our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I wish you good luck and hope you enjoy your Wednesday!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Anytime I try to download pages to my MacBook Pro a window comes up that says we could not complete your request and that there was an error in the app store. someone please help

anyime that i try to download pages on my macbook pro from the app store a window comes up that says we could not complete your request and that there was an error in the app store. someone please help

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Auto run file for installation of HP Officejet 8500 Pro A909g Missing from driver download

I have a HP Officejet 8500 Pro A909g. I downloaded the new Windows 8.1 64 bit driver as 8.1 would not allow the scanner to operate on the existing driver. Printing was fine. When i went to install the wizard, auto run file for the wizard is missing and so the installation can not run and instal the new driver.

Hello IanHP8500,
Welcome to the HP Forums.
I see that you're having an issue getting your Officejet 8500 scanning on Windows 8.1. I will do my best to help you with this issue.
Did you upgrade to 8.1 from an older version of Windows?
If so, with it not scanning correctly. You can try just removing the HP Solution Center from programs and features.
Go to the bottom left corner of your screen right click on the Windows icon> go to Control Panel> Go to Programs> uninstall Solution Center if it's listed.
Next, instead of using the printer install wizard. Download the software from this link: HP Officejet Pro Full Feature Software and Driver. Let it run through, it should prompt to " add more software". This should allow you to reinstall Solution Center.
If you run into issues, there is something you may have to do. If you get a file missing error here, or the install hangs check your computer for the following.
McAfee Live Safe - Disable the "Realtime Scanning".
Check for and remove HPOINS*.dat or HPWINS*.dat. Here is a link to a post by JonW on how to do this: Re: installer setup hangs under Windows 8.1.
Try all of this, and let me know how you make out. Thank you for posting on the HP Forums.
I worked on behalf of HP.

OfficeJet 8500 Pro A910 display freezed on "Printing in progress"

Hi,
I've a problem with my OfficeJet 8500 Pro A910. When I send a file to print the print queue on PC shows "Print error" and on the printer display appears "Printing in progress" but nothing is printed. At this point I must switch off the printer, wait some seconds, switch on the printer and send again the file to the printer, so the file is finally printed.
The printer is plugged by wired network and I've the same error on Windows 8 and Windows 7 PC. Why?

Hello and thank you for your update.
In my honest opinion and from my experience working in this field, it could be anything at this point. Your printer may be having an issue where the screen is freezing when you send a command to the printer.
You want to try everything before you determine it's your printer that is at fault.
Make sure you have this printer plugged into a direct wall, not a surge protector?
Have you tried to uninstall and reinstall your software? (To make sure that's not a possible cause)
How long have you been experiencing this issue for?
Also, try a hard reset. Click here to perform this step.
Let me know your troubleshooting steps and I will continue to assist you further.
I worked on behalf of HP.

HT201364 I am unable to redownload OS X Mavericks on a Late 2013 new Macbook Pro 13". I get a message saying "We could not complete your purchase" " OS X Mavericks can not be installed on this computer"

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TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

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Installed FFm, but it says "device does not meet requirements"

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When did Apple turn into piece of ****? It prompted me to update itunes and install icloud. I did. It crashed saying it was not properly installed and reinstall it. Since then I have been trying. I worry if my thousands of dollars worth of music is lost

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Officejet pro 8500 a909g wireless will not open solution center saying device install not complete

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What brand of computer do you have? I'm asking because I think you need a L3 uninstall, but if you have an HP computer, it can remove things the computer needs to run and cause the whole system to crash.
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HP Officejet 8500 Pro A909n-Installed Win 8.1- tried HP Sol Ctr&says "device install not complete"

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