HP Officejet 8500 wireless A909g all-in-one printer

Question

Just some information for those who have HP Officejet 8500 wireless A909g all-in-one printer.  I purchased one in June, 2010.   The yellow cartridge was empty as of Dec. 20, so I replaced it with a brand new genuine HP yellow cartridge.  The result was a sort of dull, dirty-looking yellow mustard color.  I called HP tech support, and was advised to remove and clean all the ink cartridges and printheads, replace them in the printer, and print a document.  The problem was not corrected.
I was then asked to remove the printheads and replace them with the new HP printheads that I had purchased after buying the printer, for backup.  This corrected the problem 100%.  Since this happened before the expiration dates for the printheads, HP is shipping me, at no charge, brand new printheads.   I commented that I've used HP color printers for 12 yrs., & never had to replace printheads within a 6-month period.  I was advised that this seems to be a problem with all of the 8500 models.  The tech support was excellent, and very courteously supplied by a very experienced technician.

Answer 1

I, too have used HP printers only for 12 years and had nothing but the best in tech sppt. Thinking along those lines, I purchased an HP laptop. Worst experience of my life!!! There is nothing in the way of cust. svc even tho the warranty is 4 yrs. Don't know if I will continue to purchase HP printers, but most certainly will NOT ever purchase another laptop. May leave HP altogether after my last experience. I had an issue with the MB. Notified them and they wanted me to send it back. I could but only if I were allowed to remove the harddrive and RAM because I have approximately 47 clients' ledgers on my system. Was told that would void my warranty and also was told I could NOT take it to a local HP facility. Was never told why. I'm an IT graduate with certs in many areas. Was told I could not repair it myself. Still cannot understand that. Purchased an Acer and have had no issues so far. I'm still very bitter and probably will not get over it. I had a local business that I consult with ask me what products (printers, laptops and servers) I would recommend. They were looking at quite a few HP devices. I had to advise against those because of my experience and explained that to my client. That may have cost HP between 15 and $20,000. They should be very careful how they treat their customers. It could come back to bite them as it did with the client I spoke with. Just because a customer is just 1 person with a very small footprint, doesn't mean you can treat them this way.