HP OfficeJet 8600 All-In-One cannot be connected

I just bought a new HP OfficeJet 8600 All-in-One printer. It's a wireless unit and initally connected to my home
network no problem and I could print from several puters in the house fine. I have Bell internet with a wireless
home router that uses DHCP.
Today, my wifes win7 laptop is unable to print to it for some reason. I tried to delete the printer from her computer
and re-add it however, the computer when I run the HP installer software to reach the printer, it isn't able to connect
to it. During the installation, it say:
Discovering Device....
and never leaves there.
However, I can define the printer in Windows "Add a Printer" using the HP OfficeJet K8600 printer driver.
One thing on the IP address that the printer is using. I checked it on the printers configuration vs what the windows
printer definition had and it was wrong on the printer driver configuration. I used the HP utility to update the printer IP
address to what the printer is currently using.
Any ideas on why the printer cannot be re-added using the HP all-in-one installer?

I would bet it is your router. Its supplied by your ISP, right?
First, restart the router by pulling its power cord momentarily.
Next, set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

HP Officejet 8600 all-in-one will not allow me to use features

ALCON - after installing Yosemite (well upgrading) my all-in-one is not functioning. I have gone to HP's website to no avail nothing that can help. I uninstalled the software restarted my computer and restarted the printer. Updated the firmware on printer yet nothing is working correctly. I cannot scan documents nor fax. I get a message from the printer saying that the printer cannot communicate with the computer. I also have the HP assistant installed on my mac and yet still the computer cannot communicate with the printer's scanner and vice versa. I am at a loss. Any feedback would be appreciated. I really need to scan some documents and get them sent out. I had to go to my PC as a last resort. Suggestions please?

I may have found a fix for this problem. For those who are using Mavericks or Yosemite: Uninstall the current printer driver and install the printer driver dated Oct 22, 2014 and then install a patch update. I will copy and paste the link. For some odd reason the drivers I had prior to upgrading the OS was not willing (I upgraded from Mountain Lion).
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4182&lc=en&cc=us&dlc=en&s w_lang=&product=4323648#N191

How do I scan numerous documents on Officejet 8600 All-In-One but make them one file?

I have an HP8600 officejet All-In-one. I need to scan about 10 pages and make it one file instead of 10 separate sheets. Can you tell me how to do this?

LnorWilson,
Welcome to the HP Forum.
The following may help.
Dragon Documents Collection:
Scan_Multiple_Documents-Combine
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Click Accept as Solution when the Answer is a good Fix or Workaround!
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Officejet 6500 All in one Cannot print to Fax on Mx OSX Mavericks

Im on a new Mac running OSX Maverics. I'm new to mac. On my old windows computer, I could print to fax with this same printer. I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen. Now on the Mac I cannot do this. I dont see that as an option anywhere.
In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a. On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .
Can I print from my screen on a mac like I do on windows? What am i doing wrong?
Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
Ive run all software updates I can find. I have the latest version of Mavericks.
Any help would be greatly appreciated.
Thanks!
Daniel

Hi
Can you try this.
Download this HP SW driver from HP.com
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4142&lc=en&cc=us&dlc=en&sw_lang=&product=4083...
This is a mountain lion installer, currently there's no support for Mavericks. Just downlaod this.
After you ahve downloaded, install the sw.
When you reach the page below, try to check everything.
Whne you reach this page,select the "Bonjour Multifunction" and in Use: select the the HP Officejet ******. Dont select AirPrint. You should see the HP Fax during this page. If dontsee the Fax, just wait for a while maybe 2mins. Update me if you dont. And continue the installation.
After the installation, click "System Preferences" in the dock. Select Printers & Scanners, on this page you should see the Printers and Faxes of your printer.
Please try it out and update me the outcome.

Officejet 6500 All in one Cannot print to Fax on Mx OSX Maverics

Im on a new Mac running OSX Maverics. I'm new to mac. On my old windows computer, I could print to fax with this same printer. I would choose the OcciceJet 6500 Fax as my printer and fax any document from my screen. Now on the Mac I cannot do this. I dont see that as an option anywhere.
In my printer choices (when I click File>Print) I only see OfficeJet6500 E709a. On my windows computer i will see "OfficeJet6500 E709a" and "OfficeJet6500 E709a Fax" .
Can I print from my screen on a mac like I do on windows? What am i doing wrong?
Ive seen other people write things about sending a fax being a choice in the PDF dropdown but i dont see it there either.
Ive run all software updates I can find. I have the latest version of Mavericks.
Any help would be greatly appreciated.
Thanks!
Daniel

Hi Daniel1963,
The fax driver has to be installed in printers and scanners window in able to fax from the computer.
Click on the Apple.
Click system preferences, click the printers and scanner icon, then click the + sign, then select the
printer name with fax beside it if it is available from the list, then click on the add button.
(if the Apple Update doesn't add the fax driver then you won't be able to send the fax from the computer since there isn't a Full Feature driver for Mavericks)
Try sending a fax.
Go to file, print and select the fax and fill out fax number, then send the fax.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Officejet 6600 All But One Laptop Can Connect To Wireless Network Printer

One windows and 2 macs can connect to the wireless printer over the newtwork just fine but one (Windows 7) will not. HP Print and Scan Doctor can discover the printer from that laptop as "visible" but repeatedly says " need to install full software" which I've done, and after, it runs install wizzard reports, the IP address I've entered is wrong, which it's not. Firewalls are off. I've un and re installed, tried windows add device which can't connect either. I've had this problem before with this laptop but just can't remember how I fixed it. I remember getting to a screen that offered the option of installing over a nework or wireless directly to the printer and over the network fixed it, but I can't remember how I got there. Any ideas as I'm at wits end. Thanks

Welcome to the forums @Davidchicago ,
I read through your post about the installation troubles you are having with one of your Windows 7 computers and your Officejet 6600. I am here to let you know what my suggestion is for you!
There could be a program blocking the installation and causing the problem. I'd recommend a Clean Boot, restarting your PC, disabling your firewall and running through the installation again.
Hopefully that will get you through the install. Let me know the results!
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet Pro 8600 All-In-One Inkjet Printer

Hello, I have an HP OfficeJet Pro 8600 All-In-One Inkjet Printer. It started out working fine, but the touchscreen got lighter and lighter and would finally go out. Now, I cannot see the screen at all and therefore am unable to use the printer. I tried to delete the printer from my computer and reload the driver, but the driver requires that I use the touchscreen to initiate installation of the wireless capabilities and so forth. Without being able to have the touchscreen light up, I am unable to see and follow the directions to hook it back up to the computer. Any ideas? Does HP make a replacement touchscreen for this product? I bought this one because I have another one that works perfectly at home and was hoping to use this one at work. Thanks in advance for any help anyone can give.
Wayne3

Hello there! Welcome to the forums @Wayne3
I saw your post about how the display screen on your Officejet 8600 has gotten lighter and lighter until the display was unreadable. I have a few ideas in mind that might help you.
Update the firmware on the printer with a USB cable plugged into the printer, and computer.
Click here to download the firmware update: HP Officejet Pro 8600 N911a Firmware
Try a power reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
I hope the steps help you! If the screen continues to have the same problem, give us a call to see what your printer options are:
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a terrific Tuesday
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Cannot scan, fax, or copy from HP Officejet 6500 All-in-One E709a

I can print from my HP Officejet 6500 All-in-One E709a, but I cannot scan, copy, or fax. All drivers and updates are current; no recent updates were made prior to the problems occurring. I use Windows 7 64-bit. When the printer is turned on, it always shows Original Loaded, but no documents are in the feeder or on the glass (I have already cleaned the glass and have ensured that the cover sits tightly). I am having problems scanning, copying, and faxing. The automatic document feeder is functioning. I have tried to reset the printer several times.
When I try to Scan a document in the document feeder (it does feed through) or from the glass, I get variable responses – rarely, it appropriately asks how I want to save/handle the doc (e.g., save as pdf), but the document does not actually scan and I am directed to Reload the document OR it displays No Scan Options. The document does not show in My Scans.
When I try to Copy, it shows the document as copying, but there is a long delay before the progress bar occurs. When I copy using the document feeder, I actually get a copy (rarely and always faded-looking) or the copy prints out blank—both results are always followed by an error message to Reload the document. When copying from the glass, the copy prints out blank with an error message to Reload the document
The same problems occur when trying to Fax. Whether trying to scan, copy, or fax, the printer is making a lot of sounds of gears whirring.
Again, I can print a document from my PC without any problems – the problem is limited to scanning, faxing, and copying.
I have tried the HP Print & Scan Doctor. It always stops at the HP Twain Scan step, saying the Scan process was cancelled by the user (not true). When I click on Continue, it proceeds down to the Test Scan step, but nothing happens when I click on the Test Scan button. It will only allow me to Skip at that point. All of the other steps show green checks.
This question was solved.
View Solution.

My first question is really going to get to the core of the issue, I heard you say that the printer makes sounds, but if you lift the lid does the bar A) travel across the screen and B) light up?
Additionally, perform both of these resets and let me know how they go!
HP Multifunction Printer Resets - HP Officejet 6500 - YouTube'
Have a great day!

Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
Any advice appreciated - thank you

Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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I cannot get my HP officejet 4215 all-in-one to print graphics

how do i get my HP officejet 4215 all-in-one to print graphics. as an example if i print my visa statement the visa logo and bank logos don,t print

bamajim,
Here is a link to a page for your printer that may help with your issue.
The document provides steps to troubleshoot printouts that do not match the screen while printing from the web.
Does this also happen when printing graphics from somewhere other than the web ?
Once you give these steps a try let us know what happens.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

Officejet Pro 8600 all in one installation on dest top with AMD64 chip set and Window 7

Can't install an HP Pro 8600 all in one with full features on a Desktop with windows 7 64 bit OS, PC has an AMD chip set, connection is wireless.
This printer is replacing an HP Pro 8500 all in one that failed. HP's only solution was to upgrade to the 8600. All 8500 software was removed before attempting to install the 8600.
The installation recognizes the printer & IP address. In the last step of the setup the network connection is not recognized. When I try to add a printer in Windows, the Microsoft drivers are installed and the printer works fine, but no scan or fax.
I had success installing this wireless setup on 2 desktops (windows 7 & XP OS) and a laptop running VISTA. All of these have Intel CPU's. The installation completed fine.
The HP Installation CD has an AMD64 folder (with "hpinkins5912"), but no instruction on setup or updating AMD drivers.

Hey @mech3320 ,
Thank you for taking the time out of your day to ask that question on the HP Forums today!
I understand that you are having some trouble with the driver download on your AMD chipset but not your Intel one.
I recommend that you try the web download of the drivers after you uninstall the ones that you tried form the CD.
Driver Download Page
Let me know if the web drivers work better for you or not.
I worked for HP.

Installation Officejet 4335 all-in-one

Since my laptop crashed (Acer Aspire - Vista) I have bought a new one (hp 250 G3 – windows 7). And I therefore want to reinstall my Officejet 4335 all-in-one. I have reinstalled this printer many times on my old laptop using AIO_CDB_Full_Non-Network_enu_NB which I downloaded from your support site and have never had any problems with the installation.
This time the installation doesn’t work... chronicle of events
Attached USB cable to printer/laptop
Got the usual “device is ready for use” notification
Started installation software
Got error message ...
USB Drivers etc.
Checked to see if Printer visible to laptop – it is !!!
Just for devilment, tried to print something – it worked !!!
But still cannot continue installation because of USB error message
Tried cable on all three USB ports – installation software repeats error message
All USB ports work with various devices (including the printer cable to the all in one)
I need to complete the installation as I need the other functions – particularly scanning.
All help appreciated.
Regards
David M. Gullever

Hello there! Welcome to the forums @Dragonfish
I read your post about the issue you're having with installing your Officejet 4335 on your Windows 7 system.
There is most likely issues installing the printer, as it does not have a driver available for Windows 7, which also means there is no scanning software available either.
Check out the drivers available here: HP Officejet 4355 All-in-One Printer Drivers
The best bet you have would be to try the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the printing issue. If printing still does not work, I would suggest a printer upgrade.
Good luck
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet 7410 All-in-One no longer 'automatically' print double sided

After upgrading my PC from Windows XP 32-bit to Windows 7 64-bit my HP Officejet 7410 All-in-One printer no longer prints double-sided automatically. When sending something to print I am presented with only two options: Print One-Sided or Manually Print on Both Sides. If I choose the latter I have to manually reload the paper when prompted. I have tried searching for updates and downloading drivers but nothing has resolved the problem. I've even gone into printer properties printing shortcuts and changed the settings in "Print on Both Sides" to 'automatically' and still I am prompted to reload the paper. It is a real pain when I have to print a very large slide pack especially when the printer decides to pick up two sheets at the same time. I have spoken to HP and they say my printer is old and they cannot help me. It is about 8-10 years old. Any advice would be gratefully received.

Hello Toosweet
In Printer Preferences make sure the duplexer is enabled. Do you have the full feature software installed?
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When a solution is found please mark the post that solves your issue.

Can't get HP Officejet J6450 All-in-One to scan or print

Hello!
I have an HP Officejet J6450 All-in-One which I would like to use with my Macbook Pro running OS X 10.6.4. I would prefer a wireless setup. It printed wirelessly up until I tried installing the HP Full Feature Software & Drivers from their website (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74787-1 &lc=en&dlc=en&cc=us&os=219&product=3635399&sw_lang=)and subsequently deleted them once I realized it did not work. I also did not want to install a bulky and unnecessary set of programs that I do not need.
I went to the System Preferences/Print & Fax and deleted the HP printers that had been added, then I went to Applications/HewlettPackard and clicked on HP uninstall, and uninstalled the program. Since I have experience with Windows (lol), I decided to take the safe route and make sure my HD & permissions had not been corrupted. I put in my OS X install disk that came with my Macbook Pro, rebooted to the disk, went to Disk Utility and Repaired the Permissions (it only had one that it could not fix), repaired the HD (it found a few issues), and then went one more round of Repair Permissions and then HD just to be sure. I rebooted to the HD and ejected the boot disk. I connected the printer via the USB cable.
Then I found this: (http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&softwareitem=mp-7 4787-1&os=219&product=3635399&sw_lang=&docname=c01910186) It says on there that Snow Leopard should have everything I need to scan and print with this printer. However, upon trying the three methods, none worked. Here are the results:
Method One: I get to step 2, select Import from Scanner, and nothing happens. The list that is supposed to be displayed in step 3 never comes.
Method Two: I open the Image Capture app in step 1, but when it comes up, it says "No camera or scanner connected."
Method Three: I get the Print & Fax printer browser opened as in step 3, but cannot move on to step 4 because there is no scan tab.
What can I do to get this to work? I tried contacting HP online chat, but they told me they do not offer support to Mac users on there. I sent them an email through their contact page but you know how that will probably go...
I'm an intermediate computer user, although I'm relatively new to Mac, so be easy on me! I'm scared to break this laptop I've fallen in love with. Many thanks to you all in advance, and my apologies if this has already been answered elsewhere - I was unable to find anything with this particular HP model and situation. I noticed HP does not seem very Mac-friendly!

Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
As far as the software, it would be a good idea to update your software, and I would recommend downloading the latest software at this location:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP OfficeJet 8600 All-In-One cannot be connected

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