Hp officejet 8600 pro plus. Scan to email suddenly not working.

Hi.
I can't use the 'scan to email' function any longer. It states the email username or password is incorrect. I have checked the gmail settings are correct:-
smtp.gmail.com
port 587 and have tried 465 too.
always use secure connection (ticked)
SMTP AUTHENTICATION
SMTP server requires authentication for outgoing e-mail messages
SMTP User ID(MY EMAIL ADDRESS ENTERED)
SMTP Password
(MY EMAIL PASSWORD)
Am at a loss as to what it could be. Any ideas folks. 
Cheers.

Hi,
Ensure the 465 port is selected with the SSL mark checked.
As well verify Gmail's security settings, some latest settings may block the printer from connecting:
Open the following URL and ensure you are connected with the same account being used for your printer:
https://www.google.com/settings/security
Ensure that 2-step verification is set as Off, change it if required.
Ensure that Access for less secure apps is Allowed, change it if required.
Now try testing the outgoing email profile settings from the printer homepage or the HP software.
Please let me what happens,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

  • Looking for OfficeJet 8600 pro plus replacement paper trays

    Where can I purchase replacement paper trays for the OfficeJet 8600 Pro Plus printer?
    I am NOT looking for the add-on paper tray unit, but a replacement for the primary tray. We shuffle various types of paper and envelopes in and out of the tray throughout the day, and we would instead like to keep several extra trays loaded with specialty paper to reduce wear on the primary tray.
    Suggestiosn?
    Thanks!
    This question was solved.
    View Solution.

    I searched in the online stores available by HP and was unable to find this part.  However, I was able to find that the part is available through HP Tech Support by calling in.
    Click here to access the full list of HP Tech Support contact numbers.   
    The part number is CM749-60036 for the main tray assembly for the Officejet Pro 8600 Plus.  This part is, currently, around $25 usd, but prices are subject to change.
    Hope this helps.
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • Officejet 8600 pro plus time zone issue

    has anyone successfully set the time zone on the Officejet 8600 pro plus? There's a webpage for the device to setup the local date & time - it has a nebulous button to 'set the time zone to the same as you computer' or something like that.. I can't get it to work under Win7 IE or firefox - the printer seems to always be stuck in UTC. That means I have to set the printers local time to UTC to make the timestamps of email scans appear correct. Any ideas? It seems like older officejets had an option to explicitly set the time zone from the device's webpage but that's gone. BTW.. I've upgraded to the latest firmware (v CLP1CN1150CR - 15-feb-2012), but the problem persists.

    You should be able to do that via the LCD panel from the printer.
    Setup->Tools->Preferences
    Setup is in second page after the home screen.
    Click on the "Thumbs up"button on the left to say "Thanks"
    Please mark the post that solves your problem as "Accepted Solution"
    (Although I am employed by HP, I am speaking for myself and not for HP)

  • Unable to install HP Officejet 8600 Pro Plus Driver on MacOS Maverick

    Hi, 
    I have not been able to install HP printer driver on my Mac. 
    printer model: HP Officejet 8600 Pro plus
    operating system: MacOS Maverick 10.9.3
    I have tried all the advices found in the forum including deleting all the old HP files etc and still gets the following error message.
     Regards

    Hi HugeLau,
    I would like to help you successfully install your printer software onto your Mac running mavericks. I can't say for sure what has caused this issue, but I am sure the steps below will help you to resolve the issue;
    Scrub/ Uninstall
    Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
    Click continue, click on one of the printers in the list.
    * Only do this step if you do not have any other HP Printers.  Hold down Control, Option and Command, While holding the three buttons down,
    Click uninstall.
    Remove Apple HP Update
    From the computer desktop, double-click the Macintosh HD  icon.
    Double-click the Library folder.
    Double-click the Printers folder.
    Right-click the HP folder, and then select Move to Trash.
    When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
    Double-click the PPDs  folder.
    Double-click the Contents  folder.
    Double-click the Resources  folder.
    Locate your printer in the printer list, and then right-click on your printer and select Move to Trash.
    When prompted, type the Administrator name and Password for the computer, and then click OK. Wait for authentication to complete.
    Click the Trash icon on the taskbar, click the Empty  button, and then click OK to empty the trash.
    NOTEBy clicking OK, all items in your trash will be permanently deleted from your computer. To delete one item in the trash, click that item to highlight it, and then click OK.
    On the upper-left corner of the computer desktop, click the Apple menu icon, and then click System Preferences on the drop-down menu.
    Double-click Print & Scan.
    In the Printers list, click your HP printer, and then click the Minus button to delete it.
    Restart the computer and now you have a fresh start.
    Reset Printing System
    Click the Apple icon (   ), and then click System Preferences.
    In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
    Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
    Click OK to confirm the reset.
    Type the correct Name and Password.
    Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
    Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
    Repair Disk Permissions
    On the Dock, click Applications, and then click Utilities.
    Double-click Disk Utility.
    Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
    Click the Repair Disk Permissions button at the bottom of the window.
    Once the repair is complete, restart the computer.
    Restart the printer. Now you can download and install the printer software and install it. >  HP-Inkjet-SW-OSX-Mavericks_v12.34.37.dmg
    When you add the printer, please ensure you are using the HP driver, not the AirPrint driver.
    Select Add other Printer or Scanner                                                       
    Select the printer you are adding and next to 'Use' you can the printer driver 
    Please let me know if this resolves the issue. thanks.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • HP Officejet 8600 pro plus

    Hi,
    recently, I bought HP Officejet 8600 pro plus, and its firmware was CKP5CN1344ER, and I'd like to update its firmware into the version CLPXXXXXX, but in the HP Official site only supports the firmware version CLP1CN1322CR, that cannot do anything.
    question:
    1. can't I update  CKPXXX into CLPXXX version?
    2. How can I get the recent firmware support from Official site?
    Thank you for your help,

    Hi jxj9848,
    The codes are different depending on how the unit received its last update, so don't worry about the different codes. The code you have CKP5CN1344ER is the latest version that was released through the Web Services menu via automatic updates. Is there a reason you were trying to obtaining an update? Are you experiencing an issue that I may be able to help you with?
    If you require further assistance please post back with some additional information including your operating system and version, Mac or Windows?
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Scan to computer as PDF for HP OfficeJet 8600 Pro plus e results in a single pdf doc.

    Hello. I have previously scanned docs to my computer running Windows 7 Ultimate using this printer with no problem. However, I think I did them as "everyday" format. Today I had 5 documents to scan to computer so I could have elec copies and also could attach them to emails. When I was done with one doc the screen asked if I had another to scan. I clicked "yes" rather than done. To my dismay all the docs came out fine as PDF on my computer, but they were all connected as a single doc.??? How do I do multiple can to computer as PDF so they result in separate docs?
    Thanks

    Hello @mjomega,
    Welcome to the HP Forums!
    I understand your Officejet 8600 is scanning single documents, instead of multiple documents. I will do my best to assist you! When scanning multiple pages, it's a lot easier to perform this option from your computer using the HP software.
    I am going to provide a HP document on How to Scan: Windows 7. Click on "How to scan multiple pages into a single file". This will allow you to scan from the Printer Assistant.
    Please post your results, as I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • OfficeJet 8600 Pro Premium scan does not work since upgrading Mac to 10.10.1 (Yosemite)

    Since updating my MacBook Pro to Yosemite, I cannot get the scan to computer function to work. I have downloaded the softwear again & reinstalled; reset the printer, repaired disk permissions, etc. to no avail. Also i note that the HP utility icon no longer appears.  Printing and copying work fine. Any suggestions?
    This question was solved.
    View Solution.

    HI Gregg,
    Thanks for posting your issue on forum,
    Could you let us know how is the printer connected to the Mac. Also would like to know if you are using Scan to computer or Scan to network folder.
    did you try uninstalling and reinstalling the printer after upgrade.
    When you upgraded you Mac to Yosemite did you use the Migration Assistance to move all the applications, files to the newer OS.
    check if you have the HP Scan application installed if yes let us know the version of it.
    Try the below steps:
    Go to Finder>>Applications>>Hewlett Packard folder and run the HP Uninstaller.
    go to System Preferences>>Printers and Scanners>> right click on the printer icon or the white space on the left side of the windows and click on Reset Printing System( Note: This will delete all the printers listed under printers and scanners)
    Restart your Mac,
    go to Apple Menu>>System Preferences>>Sharing and make sure computer name is present.
    Download the latest driver from web, make sure you select the correct product and install the same.
    When adding the printer make sure you select HP Printer driver instead of AirPrint.
    Perform Apple Software Update and make sure its uptodate.
    also you can install the HP Printer Driver Version3.0
    Now see if you can find HP Utility and then enable Scan to Computer.
    Let us know if this helps.
    Thanks.
    Although I am an HP employee, I am speaking for myself and not for HP.
    Say thanks by clicking the "Kudos! Star" which is on the left
    Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

  • HP OfficeJet Pro X576dw Scan to Computer function not working.

    Hi,
    I wonder if anyone can help me. I recently setup a new HP OfficeJet Pro X576dw on network and most printer features work fine with the exception of the "Scan to Computer" feature that is not working for one specific Mac running OS X 10.9.4.
    The "Scan to Computer" (as the name suggests) allows you to scan a document at the printer and send the scanned document to a specific computer on your network. This feature requires that the client computer is Enabled for "Scan to Computer" which is done via HP Utility application (Mac HD > Library > Printers > hp > Utilities) and works on a client Mac we have running Mac OS X 10.8.5 but not Mac OS X 10.9.4, you cannot tick the Enable tickbox on the latter Mac OS X 10.9.4.
    Orginally I never installed an software that can with the printer on CD or Download and simply used the built-in Mac OS X drivers for this printer which have worked fine. I have since downloaded and installed the latest driver software but the enabling of "Scan to Computer" is still not a tickable option on the client computer running Mac OS X 10.9.4. Any ideas?

    @Amsys_SD 
    Thank you for using HP Support Forum. I have sent you a private message. If you’re unsure how to check your private messages please click here.
    Thank you,
    Omar
    I Work for HP

  • Scan to email does not work

    Hello.
    I am having some issues with my HP LaserJet pro 200 Colour MFP m276n
    It is very odd, Basically I can scan to email with a @outlook or @gmail address
    But when I use a company email like [email protected] It will not work. It works on every other email provider except ours.
    I have contacted the hoster and they cannot find any issues. I have used all setup wizards and followed all instructions to the letter.
    It is not a problem with our emails because we have another printer on the same email address and settings in another room and it works completly fine.
    When I test the email on the Admin Page it tests successfully. But When I  scan to email on the printer it does not work.
    any help with this would be great, I have ran out of ideas.
    Thanks alot!
    -Sean

    Hi GrsSean,
    Welcome to the HP Forums, I hope you enjoy your experience!
    I understand the scan to email won't scan to a email with the .co.uk extension.
    I will be happy to help you.
    I would set the scan to email again by running the wizard to see if that will resolve the issue.
    How to Scan: From the Control Panel.
    If following the guidelines from this document doesn't work then I would recommend to call HP phone support in your country.
    Contact HP Worldwide.
    Hope this helps.
    Thank you for posting on the HP Forums.
    Have a wonderful day!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • How do I print in Black and White only (greyscale) with my HP OfficeJet 8600 Pro Plus

    Apple OSX Lion, MacBook Pro
    Product Name HP Officejet Pro 8600 N911g Product Model Number CN579A Product Serial Number {Removed for privacy} Service ID 22112 Firmware Version CLP1CN1150CR Total Page Count 236 Country/Region USA

    Hope you a having a great day, denrgj  
    I am reaching out to probe if you still experience this issue. If you are,  I will do my best to assist you.
    If you are not experiencing this issue any longer,  May you let me know, your time and courtesy,
    will be deeply appreciated.
    Thanks
    RobertoR
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Emails suddenly not working to verizion

    I read the topics on how to send pics via email to reg phones. I am suddenly getting "550 smtp connection refused 554 5.0.0 Service unavailable" but if my wife sends me something I can reply. I have not tried to reply with a picture attached. can anybody decipher what the above message means?
    thanks

    Hello Chris.
    Ask your wife to update the PRL on her phone.
    Instructions for updating the PRL with a Verizon phone:
    1) Dial *228 and then press SEND (this must be done from your home digital coverage area).
    2) When prompted, press option 2 to update your phone's roaming list capabilities. (the update will take up to 2 minutes)
    3) Once completed, a confirmation message will appear to inform you that your phone has been re-programmed with the new PRL.
    The only person I exchange MMS with on occasion is a niece who is a Verizon subscriber. I was experiencing the same problem, and after she update the PRL on her phone, this resolved it.
    Verizon recommends that all subscribers update the PRL on their phone every 90 days.

  • HP Officejet 8600 Pro - how to change scan resolution presets at the printer

    I have an HP Officejet 8600 Pro and wish to scan to email from the printer and wish to change the default resolution setting.   I would like to change the default scan resolution so I dont have to remember to change it every time I scan.  
    If I change it with the HP Windows Printer Assistant software it only seems to change the resolution for this time and only from the computer not at the printer.  
    Is it possible to change the scan resolution settings at the printer? I cant find detail in the manual or on the printer console.

    bvlusa,
    Open the Icon labeled Officjet Pro 8600 on your desktop, and then click on Scan a Document or Photo. When the Scan application window opens you can change the Resolution from the drop down menu.
    I hope this helps.
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • 8500A PLUS - Scan to Email - to another 8500A Plus email address will it print with no PC?

    Wanted to know if anyone has tried using two HP Officejet Pro  8500A Plus  SCAN to EMAIL feature without the use of a PC. Anything to look out for before spending the money on two of these units? Basically i want to set one up at my office the other at my home and use them without a pc using dsl internet to send  and receive scans .

    If you have 2 8500a with the scan to email option you will need a pc to set up your scan to email and once that is done you could register those 2 printers and enable eprint and using that address you could scan an item from one and email it to the other and it will work using eprint.  I hope this helps
    I was an HP employee
    If I have helped you solve your issue please mark it as solved
    **Say Thanks By Clicking on the Kudos Star**

  • Does the Officejet 8600 Pro Premium N911n printer perform auto tray selection?

    I have an Officejet 8600 Pro Pemium N911n printer,  CN577A with two trays. My Operating Sysem is Win8,64bit,there are no error messages, no system changes.
    The HP Officejet Pro 8600 e-All-in One series User Guide states that By default, the printer draws media from Tray1.If Tray1 is empty, the printer draws media from Tray2(if it is installed and loaded with media. I have Tray lock disabled ,Tay1 the default Tray and Automatic Tray Selection enabled.Prior to making these selections,I contacted HP support via email to report that this option was not working. I received a response that there is no method that will automatically select a tray when one tray is empty. The User 's manual states otherwise..This option might not work but it is part of this series of printers. I have both trays loaded and I will determine if it works after Tray1 is empty. Does anyone have one of these printers and the auto Tray function works? Thanks.
    This question was solved.
    View Solution.

    Hello wardell1,
    Please take a look at this document and let me know if the troubleshooting steps help resolve your issue.
    Good luck!
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • Unable to Wireless Print to OfficeJet 8600 Pro with Mac OSX 10.5.8

    I am running MacBook Pro with OSX 10.5.8 and I am unable to print wirelessly to my new OfficeJet 8600 Pro.
    I can setup the printer just fine, but when I send a job to print, it just sits in the queu and does nothing after "processing" the pages, etc.
    I've tried a few different setup installers, including this one.
    It's a slightly older mac (2.3 GHz Intel Core 2 Duo) running OSX 10.5.8.
    Any advice?
    Thanks

    Hello dpipitone,
    Welcome to the HP Support Forums! I understand you are having some problems printing and scanning wirelessly on your HP OfficeJet Pro 8600 with your Mac running 10.5.8. When you installed the software and drivers for your 8600, did it tell you it was successful and print a test page? Also can you let me know the Exact model of 8600 you are using? 
    I would like you to follow the troubleshooting steps listed here: Print Jobs are Stuck in the Print Queue, once on this page please select your Mac OS X, and continue from there.
    Let me know if this was successful, I will watch for your reply.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Maybe you are looking for