HP officejet 8620 lost connection to computer
My new HP Officejet Pro 8620 is giving me a message that no computer can be found to send scans to.
Everything has worked fine up until today. Tried the usual off/on reboot, nothing seems to establish connection.
What should I do next?
Hi @panheadgreg,
Welcome to the HP Support Forums! I see you are not able to scan with your HP Officejet 8620, when you attempt the scan you get a 'Computer not found' error message.
I would first like you to run the HP Print and Scan Doctor > www.hp.com/go/tools - It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know what the PSDR finds, if you are still running into the communication error please continue here: A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning
I hope this helps, let me know the outcome I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages
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Officejet 8620 Web Services Could Not Be Enabled
I can get my Officejet 8620 to connect to the network but it can't connect to the Internet. When I hit the apps button it says "Web Services Could Not Be Enabled". I'm using a Netgear Nighthawk R7000 router. I can find no helpful HP documentation that tells you how to get around this issue other than to wait and try again later if you can't connect. It's been days that I've been trying so I don't think more time is the solution.
Can someone help?
Thanks.Hello MAIAston,
Welcome to the HP Support Forums!
A common fix for the error "Web Services Could Not Be Enabled" is to apply a Manual I.P and DNS on the 8620. To apply this to the printer you will first need to print and Network Configuration Page from the printer (Wireless icon>Settings).
Type the I.P address into the Address bar of a web browser and press enter. Click Network>Wireless (802.11)> IPv4 Configuration. Click Manual IP> Suggest a New Manual IP Address. Change the DNS to 209.244.0.3 & 209.244.0.4.
Apply the settings, restart the printer and try again.
Let me know if this worked.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Wired and Wireless Connections to OfficeJet 8620?
We have a small wired Ethernet network. We are planning to install an HP OfficeJet 8620 multi-function printer tomorrow. I understand that for a wired-only Ethernet network, I would just connect the OfficeJet to our router, then install the drivers on each workstation.
Unfortunately, our situation is more complicated than that. Several people want to use wireless devices to print to the OfficeJet 8620. We have a working wireless network in place, and the wireless devices are able to access it without problem..
All devices on the network (wired and wireless) use the same router, which has both wired Ethernet ports and wireless capability. So, everything is on the same network, going through the same router.
From reading the 8620 documentation, it looks like you can only have a wired OR a wireless connection, but not both. Apparently connecting a CAT-5 cable to the Ethernet port on the printer disables the wireless capability of the printer.
If that is correct, what can we do to enable both wired computers and wireless mobile devices to print to the 8620, given the network structure I have described above?
Thanks very much for any assistance you can offer.
This question was solved.
View Solution.Hi,
You can setup as shown on page #7 of tyhe following guide:
http://www.hp.com/ctg/Manual/c00389927.pdf
Regards.
BH
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OfficeJet 6500 709e says it's not connected to computer
When I press the "wrench" button onmy printer, then press something to get help on anything, the LCD dispay shows "Not connected to computer"
Yet, I can print fine using my computer.
I have a wired setup.
How can I get the printer to think it's connected to my computer?What is the exact wording of the error message?
What are you trying to do?
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Problem with HP Officejet 8620 (just bought it) not sure if Printer or wireless issue.
Alright so hopefully I have put this in the right forum.
I just bought an HP Officejet 8620, and set it up. It printed the test pages fine yet upon trying to print homework it would dissapear in the Print Queue while saying it was "printing". Thus nothing has come out of the printer except test pages so I am in a bit of a bind.
Now the computer brought up a trouble shoot issue stating "problem with wireless network".
To give some back ground on this issue our previous printer HP Officejet 6500A about a month ago starting printing abnormally slow, and eventually reached a crawl not doing anything.
So im not totally lost, yet as of now do not know what is going on.Hello Libertine74,
Welcome to the HP Forums.
I see that you are having some connectivity issues when attempting to print wireless.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with when the Printer Does Not Maintain Wireless Connection.
Please feel free to write me back if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
Officejet 8620 don't print on Windows 8.1
Hi,
I purchased a Officejet 8620 to replace an Officejet 8600 PRO irreparably damaged by lightning.
The printer is connected via wired ethernet.
I installed the software on the CD on a HP laptop with Windows 7 Ultimate and the printer, scanner and fax machine worked perfectly.
I repeated the installation on a PC laptop with Windows 8.1, the installation was successful, but only the fax and scanner worked, the printer does not print even the test page.
I disabled firewall and antivirus (Kaspersky Internet Security 14) and repeated several times to install but always with the same result.
I performed "HP Print and Scan Doctor" that does not detect any problems.
I also run "sfc / scannow" but to no avail.
My user type is Administrator.
Only if I access the printer properties in as "Administrator" I can get print a test page.
I added my user to the list of authorized users all'utlizzo printer, but without success.
I downloaded from the HP website the latest versions of drivers and firmware, but the print does not work.
At the same PC and 'also connected a printer, on the same Ethernet network, HP LaserJet CP1515n with driver
"HP Universal Printing PCL 6" that works perfectly.
Can anyone help me please?
Thanks.
Claudio [edited personal information by Moderator]To be honest, I don't know what else to suggest other than calling us. A phone support professional can access your computer remotely, with your permission of course, and look through the settings and software with you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
"Lost Connection with AIM" repeatedly
Hi there,
I'm using a new Linksys WRT54GL router with the DD-WRT v23 firmware -- which is otherwise fabulous, by the way -- but since going with the router iChat has been pretty unreliable. I can't connect to my sister in England (I'm in Canada): we keep getting "insufficient bandwidth" errors (I'm on a very hi-speed cable internet connection, so I don't think it's me!). Moreover, AIM frequently kicks me off iChat with the message "Lost connection with AIM".
I've configured my router using instructions linked from this forum. I'm forwarding the following ports to my computer:
5060
5190
5220
5222
5678
16384
And while I can connect to other users okay (except my sister, it seems), staying connected it a real issue. Can anyone recommend a fix?
Thanks,
Aaron.
PowerBook G4 15-inch 1.67 GHz Mac OS X (10.4.5) The last PowerBook ever!Hi Aaron,
This last port should be a group of 20 ports (16384-16403)
iChat needs 4 ports from this group to do 1-1 Audio or Video chats.
Many Linksys have UPnP. It is found in the Administration tab. If you have this you could use this. Disable the Port Forwarding if you do.
Also port Forwwarding points to one IP/computer. If this is the case for you and you still have the device doing DHCP there is a cance you computer's IP has changed if it goes to sleep or is shut down when the lease time runs out.
Check this on your computer and the Port Forwarding settings.
10:26 PM Monday; February 27, 2006 -
i can no longer log into my ichat linked to my gmail. right after opening up ichat, receive the following message: lost connection with jabber. the server has unexpectedly disconnected. how to troubleshoot? thanks.
Hi,
There can be many reasons why the Login is "up the creek".
Any break in the network at your end whilst logged in will cause an issue.
A sort of discrepancy between what iChat thinks the state should be and what the server thinks.
If they don't agree the server will refuse to accept.
A Crash at the server end which does not log you out properly will also do it.
Any file at any time can be come corrupted.
Luckily with the iChat .plists they are recreated if removed with an iChat Restart.
If it were AIM you can also get your Account Suspended and this will not log you in.
(It tends to happen from Chat rooms where people notify AIM about bad behaviour (as they see it) and you have to apply to get Un-suspended).
Most of the big IM services use multiple servers.
Sometimes these go out of Sync.
In the case of AIM this happens when they remove Old unused Screen Names from people's Buddy List prior to making them available for re-registration. I am not sure if this happens at Google.
You seem to be talking about an account that has worked at Work and having new computer at home.
As I mentioned the Priority thing you have not said that it has coincided with the new computer logging in (this will kick the work Computer out of Google whether you are logged in on the Web Mail page or in iChat)
IN addition to that iChat stays partially logged in for Off Line IMs
This is done in the background by a support app called iChatAgent
If your Computer is ON but ichat is not started people can still send you Messages.
Instead of saving these on the server until you login iChat will start up.
Depending if the home Mac is effecting the Work Login it may be holding sway over your Login.
Using your girlfriend's login may have booted her Off Line where she normally uses the name/login.
The AIM Side can be specifically set to allow Multiple Logins and therefore NOT allow them. If this happens you get a warning and messages to do something about it.
You do not get these in any Jabber or Google Login as the Priority setting is supposed to take care of it.
If the Login works at the Web Mail Login and on one computer then the .plist on the work computer is the most likely issue.
There is a small chance that a Corrupt Buddy Pic (Home Folder/Library/Caches/com.apple.iChat/Pictures) may be the cause.
Set this folder to icon view and also use the Finder's View Menu > Show View Options and select icon view.
This should show all pics as their icon.
Check that all display properly.
At this point I would try a COMBO version update install of the last Update you did over what you have.
This often corrects hard to trace things
The 10.5.8 COMBO is here
11:28 PM Monday; June 20, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
G4/1GhzDual MDD (Leopard 10.5.8)
MacBookPro 2Gb( 10.6.7)
Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images." No, Seriously -
For about two days now, the bbm application has refused to launch. It has been writing lost connection with server....can any one please help! It's really urgent
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (step should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive
2) Reboot
Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. IF this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.
See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
My Imac conputer has lost connection with my printer.
The Computer is running Mountain Lion OSX10.4
The printer is a ESP5200
Both are commected to the router.
Any ideas ??Follow the steps @ > Troubleshooting printer issues in OS X
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NVIDIA OpenGL driver lost connection with the display driver
Alienware M14x Laptop
Windows 7-pre 64-bit
8gb ram
3gb Video: NVIDIA GeForce GT 555M
Intel i7 2760QM
AE CS4
AE keeps crashing. I get the following message while doing something as simple as scrubbing through the timeline, or changing opacity of a layer. in 1080p, I have a picture layer, a solid, some color corrections, and that's it. i just got this new computer and i have never had this problem on my old computer.
this message appears after AE crashes."The NVIDIA OpenGL driver lost connection with the display driver and is unable to continue. The application must close."
this message appears in the taskbar: "Display driver stopped responding and has recovered. Display driver NVIDIA Windows kernel Mode Driver, Version 267.21 stopped responding and has successfully recovered"
any ideas on how to stop AE from causing my display driver to stop working?
Thanks, Ramzi RebeizFor anyone picking up this thread (it's probably too late for rrebeiz40 by now!) I have come across a simple but apparently very effective tip that has solved the 'OpenGL driver lost connection' issue for many people using various NVIDIA with various Adobe progs (incidentally a lot of these seem to crop up on Dell machines, especially Notebooks).
(It fixed my issue with Premiere Pro CS4 - GeForce GT 555M on Win 7 Ultimate 64-bit, Dell XPSL702X).
It's posted on http://forum-archive.developer.nvidia.com/index.php?showtopic=5331&st=40 (look for the last post, No 50) as follows:
THIS FIX APPEARS TO WORK...found on an Adobe forum
"This issue led me to this fix: go to NVIDIA Control Panel --> Manage 3D Settings --> Global Settings, and switch "Power Management Mode" to "Prefer Maximum Performance" (the default "Adaptive" setting seemed to be the culprit). And that's it! The key here is changing the "Global" setting, as my individual programs were already set to "Prefer Maximum Performance." I can cause the error to reoccur by changing back to "Adaptive."
Otherwise lots more ideas on this site: http://www.instructables.com/id/How-to-Fix...Nvlddmkm-Error/
My PC has been running for 2 days now. I only put the top fix in for now. Feel happier I have more options if need be though.
Inserted from <http://forum-archive.developer.nvidia.com/index.php?showtopic=5331&st=40>
It worked for me -
Connecting a Computer to an HDTV
Hey everyone,
One of the most frequently asked home theater questions we see here on the forums is “How do I connect my computer to my HDTV?” Well, depending upon the model(s) you own you may have a number of options.
For starters, the most common option to connect a computer to an HDTV is to use a VGA cable. Often referred to as RGB, D-sub 15 or even generic “PC” inputs on many TVs, these connections are present on a healthy majority of desktop and laptop computers. Some laptops will even feature miniature versions of these ports that can be easily converted to a full-size VGA connection through the use of a special adapter.
The second option, connecting the two using component cables, is primarily used by consumers that own an older HDTV. Most often found in the home theater section of a store, these cables are not only relatively inexpensive, but can also generally be identified by their red, blue, and green color coding as explained by Rodney-GSHQ in this other thread. There is, however, one slight problem: most video cards do not feature component outputs.
The next available option is to use a Digital Video Interface (DVI) cable. These connections are quite common on newer desktop computers, and are often considered to be the digital successor to VGA. That’s right – everything up to this point has been analog only.
Last, but not least, you may have the option of connecting your computer to your HDTV using an HDMI cable. HDMI outputs are typically only found on newer (and higher-end) computers, but are considered by many to be capable of providing the highest-quality digital signals available.
Regardless of which method you choose, remember that you will need a separate cable to run audio from your computer to your TV! Additionally, it’s strongly recommended that you double-check your TV and computer’s owner’s manuals for step-by-step instructions as there are a number of precautions that you should take before attempting to connect the two.
Still not sure how to proceed? Give us a call at 1-800-GEEK-SQUAD (1-800-433-5778) and we’d be glad to help you out!
Aaron|Social Media Specialist | Best Buy® Corporate
Private MessageI know for a FACT that HDMI and DVI are intercompatible. I was talking about the sets themselves. NOT the specs. Many HDTVs have EDID tables that are not compliant with PC signal specs or in some cases, they give off EDID information that isn't understood by various electronic devices that rely on such information. This is a well-known fact and has been a particular problem with older sets. Yes, you can tweak the signal from your PC using PowerStrip, the Nvidia/ATI driver hacks, or whatever applies to your particular setup, but those don't always work. As far as I'm concerned, it doesn't work until it works out of the box and there are only a few sets that will work with PC signals over anything other than VGA by design. I know this from my own testing done at Best Buy on nearly two dozen of the 1080P LCDs with my own HDMI/VGA equipped notebooks using the latest (non-Beta) drivers from Nvidia, ATI/AMD, and Intel. I tested both HDMI and VGA from the notebooks for nearly three hours. VGA was the clear winner for out of the box connectivity on most of the sets and HDMI lost big time because the signal was either not displayed at all or displayed improperly with no clear way to resolve the issue. The Sony Bravia LCDs were the only ones that passed both the HDMI and VGA connectivity tests that I did. You simply got lucky with the two LCDs you have used because they were likely intended for multi-media use. The Westinghouse certainly was at any rate since they have always catered to that market.
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I have tried to update my iPod Touch 4G to the latest update, I currently have iOS 4.1. After the 4 hours an error message appears saying iTunes had lost connection even when I am fully connected to the internet. I have repeated the update 4 times now with not luck. Any ideas?
Thanks in advance
AdamIf you get a network timed out error, try disabling the security software on the computer during the download and install.
You can also try a direct download andinstall by:
iPod, iPhone and iPad Firmware Download
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Can't get Officejet 5740 to connect wirelessly - VPN?
I have successfully connected my Officejet 5740 to my home wireless network, and the printer shows as connected. However, when I go to connect the computer to the printer, it tells me it cannot find the IP address. Is the issue that my computer is using my corporate VPN? Is there any way around this? I have to connect this computer to the VPN for connectivity per company policy. What are my options?
Thanks for your help.
KBFYou need to contact your companies IT department for this issue.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired! -
Officejet 8620 wireless installation issue
Hi, a few weeks ago i brough an officejet 8620 and have been able to use it over usb just fine. I have since installed wifi and wish to use the printer over the wireless network; however the print will not install. The driver package finds the printer correctly but wont install it: I have tried disabling windows firewall and AV software to no avail. I have also tried uninstalling and reinstaling the software (including restarting winsocks)
PLEASE DELETE - forgot I already posted about this issue: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-8620-AiO-Connected-to-WiFi-but-cannot-print/m-p/5017651
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