HP Officejet 8620 unable to scan 81/2 x 14

I have an HP Officejet 8620 that will print 8 1/2 x 14 but will not scan 8 1/2 x 14. How do I change settings to scan to my computer 8 1/2 x 14 docs or pdf?

Hello curtisdj12,
Welcome to the HP Forums.
I see that you are having some scanning issues.
When you attempt to do you scan, are you using the HP software? Are you sending the scan from the front panel of the printer or from the computer?
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Write me back when you have time and I will be happy to help.
Cheers,
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Officejet 7610 unable to scan, copy or send faxes

My 3 days old officejet 7610 is @unable to scan, copy or send faxes' I parted with almost £200 to buy this to prepare for a very important job inteview next week. having followed some dicussions, I am sure somebody out there will help me today.
I have spent all the 3 days without sleep trying to fix this but to no effect.
thanks.
andy

Hi AndyKali11,
I understand you have an Officejet 7610 that is telling you it is currently unable to scan,copy or fax. I'm sorry to hear this and will do my best to assist you.
Essentially this error is telling you that the scanner itself itsn't functioning properly. I would suggest you start by following this A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F... document and make sure to plug the printer directly to a wall outlet.
If this error persists I believe it may be a hardware defect inside the printer. In that case you can exchange the printer at the store, or contact HP Tech Support for your area and inquire about an in warranty replacement.
Hope this helps, have a great weekend!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

8620 scan- unable to scan multiple pics at same time & save in individual files

Unable to scan multiple pictures at the same time on the glass flatbed & have saved into individual jpg files. Scans all the pics as one - one file. For jpgs under Advanced Settings - file tab. Checked but greyed out - create a separate file for each scanned image. I need to scan many pictures & I don't want to do them individually

Hi Dhpakid,
From the HP Officejet Pro 8620 software click on Scan a Document or Photo.
Set the Scan Size as "Entire Scanner Glass".
Change the Scan Sourse into "Flatbed Glass".
Click the Advanced Settings button, Check the Auto-Crop option (if it is grayed out change the scan type into Photo) and click OK.
Click the scan button and complete the scan, it will be cropped automatically into multiple files.
Regards,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP 5610 Officejet all in one unable to scan

have misplaced the original installtion CD. have dowloaded from HP the complete program. I am able to print documents from pc, however, unable to scan as I have no ico or possibility to access the printer from PC. My initial installtion had a page that came up that asked what you wanted to do, scan, print, copy or fax. This new installtion does not show this option. Have reinstalled several times but still no access to this control icon. How can I get this back.?. Thanks for any help, this has me bottle necked at the moment, as scanning is what I really need to be doing at the moment. Thanks again

Hi @cedi,
Welcome to the HP Forums!
I understand that you are unable to scan with your HP Officejet 5610 on Windows 7. I am happy to help you with your scanning concerns!
I would recommend this scanning guide, A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
Hope this resolves your issue!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Unable to scan to my HP Officejet 4620

I am unable to scan from my printer to my Mac. I'm using Mac OS X 10.10.2 Yosemite and this problem only occured when I updated to Yosemite. I am able to print okay. I have uninstalled the printed and re-installed it and downloaded new drivers. I can scan a test page but not one of my own.
Thanks,
Lee

Hello @LeeBee2 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having scan issues. I would like to help!
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Officejet 4620 series Full Feature Software and Drivers.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Unable to scan complete A4 page on my HP Pro-8620

Why dosen't my HP-8620 scan the complete A4 page ?

Hi SamPenkar,
Thank you for visiting the HP Support Forums! I see you are not able to scan an A4 size page with your HP Officejet 8620. I would like you to make and A4 copy and let me know if this copies the full page?
If it copies the full A4 size, please leave me with the following information:
1. What is your current Operating system, Windows or Mac and which version?
2. How is the printer connected, USB or Wireless?
3. Do you get any error message when you attempt to print?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know what the PSDR finds, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Officejet 8620 don't print on Windows 8.1

Hi,
I purchased a Officejet 8620 to replace an Officejet 8600 PRO irreparably damaged by lightning.
The printer is connected via wired ethernet.
I installed the software on the CD on a HP laptop with Windows 7 Ultimate and the printer, scanner and fax machine worked perfectly.
I repeated the installation on a PC laptop with Windows 8.1, the installation was successful, but only the fax and scanner worked, the printer does not print even the test page.
I disabled firewall and antivirus (Kaspersky Internet Security 14) and repeated several times to install but always with the same result.
I performed "HP Print and Scan Doctor" that does not detect any problems.
I also run "sfc / scannow" but to no avail.
My user type is Administrator.
Only if I access the printer properties in as "Administrator" I can get print a test page.
I added my user to the list of authorized users all'utlizzo printer, but without success.
I downloaded from the HP website the latest versions of drivers and firmware, but the print does not work.
At the same PC and 'also connected a printer, on the same Ethernet network, HP LaserJet CP1515n with driver
"HP Universal Printing PCL 6" that works perfectly.
Can anyone help me please?
Thanks.
Claudio [edited personal information by Moderator]

To be honest, I don't know what else to suggest other than calling us. A phone support professional can access your computer remotely, with your permission of course, and look through the settings and software with you.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My printer HP Officejet 4500 won't scan, fax or copy. It displays Scanner failure, press OK.

My product is HP Officejet 4500, The operating System of my computer is Window XP. The error message display on my printer is - Scanner failure, unable to scan copy or send a fax. press OK. THE SCANNER LIGHT DOES NOT MOVE AGAIN BUT THE PRINTER CAN PRINT and I am out of warranty and not inssured

I hate to tell you this, but that message normally means that you will not be scanning, copying, or faxing with this printer any more. You can try to fix the problem by following the steps in this document, but typically you just have to get a new one. Sorry.
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HP OfficeJet G55xi won't scan in 300x300 dpi

I've also posted this question over on the Tiger forum 1/30, but to date, no responses. Thought try other G4 users...greatly appreciate any suggestions/recommendations!
I'm having a scanning problem with my HP OfficeJet G555xi All-in-One. I've contacted HP and have apparently exhausted their knowledge base after twice reinstalling their print drivers. Today they told me:
"I understand that you are unable to scan certain sized documents from your Officejet G55xi to your Macintosh computer with os 10.4. I am also aware that the result of attempting to scan a 300 x 300 mixed colored document is that about half of the document scans and then the scanning stops with an error message indicating that there is a error in communication with the scanning device. This situation appears to be exactly as you indicated in your earlier email messages. The Officejet G55xi scans, however, the Macintosh computer is unable to receive and process the information of the mixed colored scann at 300 x 300 dots per inch (dpi). As you said, in the old days, allocating more memory may have resolved the issue. For further assistance with this particular situation, I recommend that you contact Apple Support."
Here's my situation as I reported to HP:
"I tried scanning the cover of MacLife in the Mixed Color 300x300 resolution as a .jpg file [22.13
MB] and the scanner scans about halfway and then stops. The ol' spinning
beach ball for a minute or so and then a Scan Device Communication Error
message. So I tried scanning at a Photo 150x150 .jpg file [5.54 MB] and was able
to get a successful scan. I tried the Mixed Color 300x300 resolution again,
saving as a .tiff file with the same negative result...scanner scans about
halfway down the document and stops, eventually getting the ScanDevice
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resolution/size of the document being copied...almost like the old days when
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My scanner works and I can get results, but not at the resolution that I would like. I would greatly appreciate any suggestions/recommendations! Thank you!

I am disappointed that apple has not addressed this issue in the three months since it was reported.
I will take this into consideration when it is time to replace my current old apple powerbook.
Anyway, here is a workaround I have found: Using the HP scanning software, do a preview scan
and then adjust the selection marquee in the preview pane to cover roughly the top half of
the image. Click the "accept" (why is it not "scan") button to scan the top half of the image and
save it as a file. Now go back to the preview panel and move the marquee down to scan the
lower half of the image. Save this as a second file.
Now get out your favorite image processing program that you have purchased or downloaded
from a third party because apple is not a software company. Open both images and connect them
together. Save and you're all set.
There seems to be a maximum size or somesort of usb timeout happening, but I haven't done
any investigation.
This all just worked in 10.3 but I upgraded to 10.5 last week and it now fails. The thing that
changed is apple software, so it looks like the ball is somewhat in their court.

Hp officejet 4500 won`t scan,copy, or fax

I sent a fax then i made a copy then i went to send a nother fax now it won`t do anything. no noise nothing it just says falure unable to scan, copy,or fax....

Hello ang31,
Welcome to the Forums
I noticed that you are receiving an error message on your Officejet 4500 informing you of a scanner failure. This issue may be resolved by troubleshooting.
I have located the help guide you will need for this: A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all
other regions, click here:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Unable to scan to HP 8600 after Mavericks update

I am unable to scan to my HP 8600 Officejet Pro since updating to Mavericks 10.9.4. It keeps telling me that it can't open a session. I have reset the printing system and downloaded and installed the printer drivers but still get the same response. I have tried using the USB connection and wireless.
Before updating the Mavericks software, the Mac and the printer communicated with no problems. The printer works fine but cannot get the scanner to respond at all. After searching the web, all I can find is that HP are responsible for correcting the glitch but can't get a response from either HP nor Apple and have now become totally frustrated with the whole thing.

I have the same problem. I was trying to upgrade my 3G iPhone to 4.1 and ran into problems. Then I did a right-click "Restore on my iPhone in iTunes and halfway in it just says "cannot restore this iPhone" or something to that effect and then a message pops up asking if you want to send the info to Apple and that's it!
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HP officejet 8620 lost connection to computer

My new HP Officejet Pro 8620 is giving me a message that no computer can be found to send scans to.
Everything has worked fine up until today. Tried the usual off/on reboot, nothing seems to establish connection.
What should I do next?

Hi @panheadgreg,
Welcome to the HP Support Forums! I see you are not able to scan with your HP Officejet 8620, when you attempt the scan you get a 'Computer not found' error message.
I would first like you to run the HP Print and Scan Doctor > www.hp.com/go/tools - It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Let me know what the PSDR finds, if you are still running into the communication error please continue here: A 'Computer Not Found' or 'Connection Error' Message Displays during Scanning
I hope this helps, let me know the outcome I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

I am unable to scan from my HP all in one printer/scanner

Since installing Mavericks I am unable to scan using my HP printer/scanner. I have uninstalled the software and tried to just use Apple method - but really cannot find out how to scan and save. Does anyone have any ideas?

Hi eleanorfromhunton bridge,
Thanks for visiting Apple Support Communities.
Be sure to use the steps in these articles to set up and scan with your scanner:
OS X Mavericks: Set up a scanner
http://support.apple.com/kb/PH14252
OS X Mavericks: Scan an image
http://support.apple.com/kb/PH14251
If the steps above do not work, these printer troubleshooting tips may also help with scanner troubleshooting:
Delete the affected printer, then add the printer again.
Reset the printing system, then add the printer again.
If the issue still persists, reset the printing system again. Download and install your printer's drivers. Then, add the printer again.
Contact the printer vendor or visit their website for further assistance.
From:
Troubleshooting printer issues in OS X
http://support.apple.com/kb/ts3147
Regards,
Jeremy

Unable to scan and communicate with scan function C6180 Vista Home Premium 64 bit Printing works

I have an all in one C6180 Photosmart connected by wireless network (infrastructure). Network consists of 2-laptops, 1-Desktop and the printer. Everything works from HP solution Center on the Compaq laptop and the Dell desktop both running Windows XP. My newest laptop is a Dell studio XPS core2 2.4ghz running Windows Vista Home Premium 64 bit. I am unable to scan from the Dell Laptop using HP Solution Center nor can I scan from the printer buttons to the laptop. Solution Center opens I select "scan document" and immediately get an error message "unable to communicate with scanning device. Likewise with the copy function. The laptop does recognize the printer though and I am able to print wirelessly. All functions work when connected via USB so I believe the printer is fine. I have been working with this problem since I bought the printer in 2007. I spent many hours reading hundreds of internet posts, talking by phone with HP and via e-mail support from HP. I became frustrated and gave up for awhile but now I want to see if there are any new solutions that I don't know about. I downloaded full feature software and drivers for the 6180 from HP and performed various levels of uninstall (L1, L2, L3, L4). I also cleaned the registry with ccleaner, windows disk cleanup and manual registry deletions when allowed per HP. I have checked port settings, tried stopping HP functions is Services.Msc. The Digital monitor is currently running, however no scanner communication-computer to 6180 and no scanner communication 6180 to computer. I can print and fax from computer wirelessly. I have ran the HP diagnostic utility separately and it appears everything is fine, connection IPaddress etc. During install when prompted to run test it says the printer is connected to the network. I have tried to add a device to the network after install and get the message no wireless devices found. The scanner does not appear under Cameras and Scanners in control panel. Nor will it find the scanner when I try to add device. Firewalls and antivirus have been turned off. Still can't make it work. Suggestions please.

Sorry about your pain. L3 uninstall is what I recommend. Re-install from hp.com and this time, with the printer properly attached it should flow OK.
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I am employed by HP

I have a MacBook Air (10.8.2) connected to Canon MP530 printer. I'm unable to scan documents as MP Navigator is not supported. Any ideas on how to scan using this printer.

I have a MacBook Air (10.8.2) connected to a Canon MP530 printer. I am unable to scan documents as it appears my Mac does not support MP Navigator. Any ideas? I have made an inquiry to Canon but have not received any answers yet.

Why do you say your MBA won't support it? MP Navigator for OS X 8 and the MP530 is available here.

HP Officejet 8620 unable to scan 81/2 x 14

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