HP Officejet - Crooked Scans and PreSet Margins

Scanning: Pages feed through automatic ADF unevenly, causing all the scans to be crooked. I want to be able to scan stacks of documents at a time and do not want to have to straighten every scan. The problem appears to be with the roller that pulls pages through the ADF. There is only one roller and it is positioned in the center of the page, allowing the paper to go askew as it passes through the feeder.
Preset margins: There appears to be no way to override the preset margins of 1/2" on all sides. This prevents me from downloading information from the internet. The printer clips off the top and bottom of each page unless I reduce the documents to 93 - 95%.
I am unable to use Avery Design and Print templates for labels and name badges. The preset margins clip the first and last rows on each sheet. Only about 60% of the badges on a page is usable. Extremely wasteful.

Hi @genibug
I would be happy to help you with your Officejet 7610 printer.
Although I can't change the preset margins, the margin specifications can be found in the following link; Printer Specifications for the HP Officejet 7610 and 7612 Wide Format e-All-in-One Series (H912). The information here might be helpful.
As for the crooked scans, it would be best to use the paper jam troubleshooting steps even though you are not experiencing a jam; An ADF Paper Jam Error Displays on the HP Officejet 7610 Wide Format e-All-in-One Printer Series. This document wil guide you through steps ti inspect and clean the document feeder.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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Officejet 7410xi scans only fully black

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The document here might help resolve issues with your Officejet 7410 scanning and copying only in black.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
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This question was solved.
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Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet 8600 Pro - how to change scan resolution presets at the printer

I have an HP Officejet 8600 Pro and wish to scan to email from the printer and wish to change the default resolution setting. I would like to change the default scan resolution so I dont have to remember to change it every time I scan.
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Is it possible to change the scan resolution settings at the printer? I cant find detail in the manual or on the printer console.

bvlusa,
Open the Icon labeled Officjet Pro 8600 on your desktop, and then click on Scan a Document or Photo. When the Scan application window opens you can change the Resolution from the drop down menu.
I hope this helps.
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WIndows 8 App - HP Scan and Capture

HP has released a cool new app for scanning on Windows 8. If you have a copy of WIndows 8, you can download HP Scan and Capture from the Microsoft Store or by clicking on this link:
http://apps.microsoft.com/webpdp/en-US/app/hp-scan-and-capture/94fffdd0-bb3b-4adc-96ca-24c1d79e16c6
The official list of supported devices is:
HP Color LaserJet CM1410
HP Color MFP 100
HP Deskjet 3050 J610 series
HP Deskjet 3050A J611 series
HP Deskjet 3070 B611 series
HP Deskjet 3520 series
HP Deskjet 4620 series
HP Deskjet 5520 series
HP ENVY 100 D410 series
HP ENVY 110 series
HP LaserJet 200 color MFP M275
HP LaserJet 200 color MFP M276
HP LaserJet 400 MFP M425
HP LaserJet M1530
HP LJ300-400 color MFP M375-M475
HP Officejet 4620 series
HP Officejet 6500 E710a-f
HP Officejet 6500 E710n-z
HP Officejet 6600
HP Officejet 6700
HP Officejet 7500 E910
HP Officejet Pro 8500 A910
HP Officejet Pro 8600
HP Photosmart 5510 series
HP Photosmart 5510d series
HP Photosmart 5520 series
HP Photosmart 6510 series
HP Photosmart 7510 series
HP Photosmart Plus B210 series
Please try it out if you have one of the supported devices and let us know what you think!
Although I am an HP employee, I am speaking for myself and not for HP.
This question was solved.
View Solution.

Could it be that the App isn't there for me - I am in the UK, and I don't get any chance to install from the Store (or from your link).
Best regards,
Jeff

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The work-around is to use the printer's native software, which does properly collate two-sided documents. However, the native software is not as user-friendly as Scan and Capture.
I thought the new HP app working with a new HP Envy with an HP scanner should be able to handle the collate function. Am I missing something here?

Hello Aprun,
Welcome to the HP Support Forums!
I have tried this on my lab equipment and came up with the same results. It would appear that you have found out the best work about for this issue. If anything changes with this, I will let you know.
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6700 - scanning problem, "device is busy. please try again later"

I am using a windows laptop (Lenovo Yoga II). I have an HP Officejet 6700 printer/ scanner. The printing functions seem to work fine but the scanning function is now not working at all (worked previously).
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Hi,
Please follow this HP document for scan issues
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03092457&tmp_task=solveCategory&cc=us&dlc=en&la...
hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

Decent Mac OS 10.9 HP Officejet J6400 scanning software

Up until Mountain Lion or Mavericks I used to use a nice scanning utility from HP called HP scan that added to the OS X built in capabilities for my OfficeJet device. That software is not compatible with Mavericks and the scanning interface provided by Mac OS is just awful.
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Thanks for the info. I've started using Image Capture and it is working good enough. I haven't been able to find a suitable HP Scan download and for my purposes I'm not going to pay for the VueScan software (although I'll keep it in mind in case my needs change).
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HP officejet 7410 scan problem

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Hi @jerryoz,
Welcome to the HP Forums!
I noticed that you cannot scan with your HP Officejet 7410. I am happy to help!
Some questions for starters:
What Operating System are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
Are you able to make copies with your printer?
In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Having difficulty scanning and copying on Office jet 6500A plus. Prints fine. Scans and copies are illegible and contain hundreds of vertical lines. I did all of the various cleaning tasks suggested.

Having difficulty scanning and copying on Officejet 6500A Plus. Prints fine. Scans and copies are illegible with hundreds of verticle lines on the page. I did all of the various cleaning and restart suggestions, but still doesn't work.

In general theory, one now has the Edit button for their posts, until someone/anyone Replies to it. I've had Edit available for weeks, as opposed to the old forum's ~ 30 mins.
That, however, is in theory. I've posted, and immediately seen something that needed editing, only to find NO Replies, yet the Edit button is no longer available, only seconds later. Still, in that same thread, I'd have the Edit button from older posts, to which there had also been no Replies even after several days/weeks. Found one that had to be over a month old, and Edit was still there.
Do not know the why/how of this behavior. At first, I thought that maybe there WAS a Reply, that "ate" my Edit button, but had not Refreshed on my screen. Refresh still showed no Replies, just no Edit either. In those cases, I just Reply and mention the [Edit].
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While I'm on a role, it would be nice to be able to switch between Flattened and Threaded Views on the fly. Each has a use, and having to go to Options and then come back down to the thread is a very slow process. Jive is probably incapable of this, but I can dream.
Hunt

Could hp officejet 4500 scan in pdf format

How to scan a document in PDF format from HP Officejet 4500 Desktop and multiple documents in one pdf file

Hi @Winformat, and welcome to the HP Forums! I can help you with your scan features.
Please use the following document for helpful instructions to scan; HP Multifunction Printers - How to Scan: Windows 7.
When you save your scan, look for format and ensure you have PDF selected.
I hope this helps, but if you require additional assistance let me know and I will happily provide any help you require!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Officejet 4635 Scan Software says Device Not Found

I just successfully installed my new HP Officejet 4635 and can operate it wirelessly. I am able to print and I can scan if I use the buttons on the device itself to tell it to scan. However, when I try to load the HP software, it says "Device Not Found". I tried using the HP Scan and Print Doc and it says everything is fine, but I still cannot load the HP Scan software. I need to be able to scan multiple pages into one file, and I cannot do this by using the control panel that is on the device itself. Anyone else have this problem?

Hello lookinforhelp, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help, but I do need a little information first. I am linking a couple of HP Support documents below that will show you how to find which operating system you are using. Also, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My 5610 officejet wont scan

updated my computer to 64 bit windows 7
cannot get my officejet 5610 to scan now...went thru all the troubleshooting steps to no avail,,,
downloaded print/scan doctor from HP said I needed to download software/drivers etc...
re-downloaded same software as before still no scan abilities
AMD 4100 quad core 3.6 GHz
8 MB RAM
printing works just not scan (printer says "no scan options")
what now?
tried to restart solution center and msg comes up " cannot run bc your device installation is not complete..."

Hi ,
First of all ,
1.uninstall the printer and scanner from your PC.
2. Now restart the PC .
3. Install the full printer software driver now.
4. wait till the full initialization conpletes
5. After the installation completes, restart the PC.
6. restart the printer too.
You should be able to scan and print now.
Please mark the post that solves your problem as Accepted Solution.Say Thanks by clicking the Kudos Star in the post that helped you.
HP- Employee

Officejet 4630 scanning to Chromebook

Hi
I have just bought a Officejet 4630, primarily to use with my (Toshiba) Chromebook
However, when I want to scan documents to my Chromebook it asks if the software is loaded on to the Chromebook but I don't know how to load it on?
Also, how would I load scanning software to my Android tablet (running Lollipop) and Tablet (running KitKat)?
This question was solved.
View Solution.

Hi @ UpperSydenham
Welcome to the HP Forum,
So I understand you are having an issue with scanning and the software required. The first obstacle is with software.
Unfortunately software can not be installed on the Chrome operating system and the same can be said about Android devices. I'm sorry this answer seems bleak, but all is not lost.
I would like to address the android devices first.
Yes, they cannot install software but they can install apps (yeay)
HP has created the All-in-One Printer Remote for the android devices. It is Free and can be found in the Google Playstore on both you devices. (Android version 4.0 and higher)
You still wont be able to scan from the front panel of your 4630, but load the document in the feeder, or place it on the glass as if your were going to scan that way. once the document is in place open the All-in-One printer remote app.
The first time you do this you may have to select your printer. Once that is done you will see several options, and the one that will save the day is scan. Touch this and it will scan the document to your tablet. make any adjustments as needed then save the document or picture. If you encounter any "hiccups" with this please let me know.
Now for the chrome book.
Bottom line: Chromebooks do not support drivers and the printers were not originally designed to work with that particular OS. There is Webscan. Webscan may have unpredictable results, as it wasn't designed with the Chromebooks in mind. Scanning from the chromebook isn't supported.
The following steps work on a MAC or a PC and may not work with the Chromebook, but it is worth a try.
1. Touch the wireless icon on the printer and take note of the IP address.
2. Open a new browser on the chromebook
3. In the address bar type the printers ip address and press enter (return,go, ect...)
If all goes as planed you will reach the printers EWS (embedded web server). If you do not Please let me know we may have to go through some basic network trouble shooting.
4. Once in the EWS you will be on the Home tab, you will notice others. Click on the tab labelled Scan
This is the Webscan.
If you get a message about it being disabled, click or touch the Settings tab.
now touch Security (column on the left) Please do not get tempted with the section that says password
I have encountered nothing but pain an misery when a password is added to the printer.
Then touch Administrator Settings, you will now see to the left a little box to check so that webscan can be enabled.
Check the box and click Apply.
5. Adjust settings and click or touch scan at the bottom of the page. Once you see the image on the right, save it. (This is the part that sometimes does not work well on the Chrome OS)
What I would do, is use the AIO (All-in-One Printer Remote). It has the capability to share the scanned item. The one i am suggesting is your email. once the Item is in your email you can easily access it from the Chromebook.
If you have any questions, issues, or difficulties, please feel free to contact me.
Aardvark1
I work on behalf of HP
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HP OfficeJet J6480 Scan Questions...

Hi guys.
I am trying to get this HP OfficeJet J6480 working - and am running into the same problems I had with my last HP Printer.
I have it Wirelessly networked into my Airport Extreme via USB from the back of the printer.
My iMac is printing just fine hardwired with ethernet wire directly.
My Wife's HP Laptop is printing Wirelessly to the printer.
Although the printer is working -- it doesn't seem how to find the Scanner.
"Scanner cannot be initialized (Scanner Not Found)"
Any ideas?
Thanks in advance!

Hello drms
Please try the following article. It may help resolve your issue.
No Scan Options
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HP Officejet - Crooked Scans and PreSet Margins

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